Running Head: LEADERSHIP & MOTIVATION IN AFRICA AND THE DIASPORA 1 Not to be quoted without permission of the authors Leadership Effectiveness and Motivation in Africa and the African Diaspora (LEAD): An Introduction* Terri Lituchy (corresponding author) terrilituchy@yahoo.com 246-417-4295 Betty Jane Punnett eureka@caribsurf.com 246-256-6434 Department of Management Studies, University of the West Indies, Cave Hill, Barbados Revised and ReSubmitted to: Canadian Journal of Administrative Sciences For LEAD Special Issue September 2014 This research was partially supported by grants from SHRM Foundation, SSHRC Canada, Concordia University, an The University of the West Indies to Terri Lituchy LEADERSHIP & MOTIVATION IN AFRICA AND THE DIASPORA 2 Leadership Effectiveness and Motivation in Africa and the African Diaspora (LEAD): An Introduction* Abstract The LEAD research project was developed in response to calls from management scholars to broaden research to areas such as Africa. The special issue brings together the early findings of the research team. This paper provides a backdrop for the other papers. It reviews the literature, and discusses the importance of understanding management in under-researched areas of the world. It explains the use of both emic and etic research and describes the LEAD project and methodology in detail; including both emic (Delphi Technique and focus groups) and etic (large scale survey) research stages. The paper promotes the use of emic and etic research, and it also considers the practical realities of using such an approach. Keywords: leadership, motivation, emic & etic research, African management, African diaspora LEADERSHIP & MOTIVATION IN AFRICA AND THE DIASPORA 3 Leadership Effectiveness and Motivation in Africa and the African Diaspora (LEAD): An Introduction The objective of this special issue is to bring together the early findings of the LEAD (Leadership Effectiveness in Africa and the Diaspora) project team (Lituchy et al., 2011) in a form that makes the collected findings easily accessible to academics and managers. This special issue discusses the importance of understanding management in under-researched areas of the world, and the use of both emic and etic research to examine management questions and it describes the LEAD project. Specifically, we address the questions: (1) What three to five words best describe your ethnic or cultural background? (2) What words/terms would you use to describe an effective leader? (3) What does an effective leader do? (4) What motivates leaders to succeed? (5) What motivates people (other than leaders) to work hard? (6) Name three to five people, men or women, whom you consider to be, or to have been, effective leaders (they can be local, national or international), and why each is effective? And, (7) How would you describe your culture? This special issue was developed to help international business scholars and management practitioners understand business and management issues in some under-researched areas and groups of the world. This introductory paper provides a backdrop for the other papers. We discuss the need for research in under-researched areas, and propose an emic-etic-emic approach for such research. We also consider the practical realities of using such an approach. We describe the LEAD emic project and the development of the etic large-scale survey instrument. The LEAD project began with emic, or culture-specific, research and used results from this approach to develop an etic large-scale survey. The emic and etic research measures effective leadership, as well as motivation, in a variety of African countries, and among a select group of the African diaspora. The three papers that make up this special issue present the results of the emic research from Canada and the United States, two countries in the Caribbean, and five African countries. LEADERSHIP & MOTIVATION IN AFRICA AND THE DIASPORA 4 The emic research consisted of the Delphi Technique and focus groups. In this introductory paper we describe the emic approaches used in the LEAD project and the development of the survey instrument based on the results of the emic findings. The later papers in this issue present and discuss the findings in detail. The final paper in the special issue draws the information from the three papers together, considers the similarities and differences across countries and regions as well as comparing and contrasting findings, and introduces the etic approach. The Need to Understand Business and Management in Under-Researched Areas A number of management scholars have pointed to the fact that management knowledge is severely biased towards Western perspectives (Baruch, 2001; Bruton, 2010; Thomas, 1996; Thomas, Shenkar & Clarke, 1994; Werner, 2002). Lituchy, Punnett and Puplampu (2013) as well as Zoogah and Nkomo (2013) discuss the limited management research in Africa. Similarly, Das, Do, Shaines and Srikant (2013) found that research papers published in mainstream economic journals were linked to level of development, and that countries with the lowest incomes and weakest economies received the least attention. This is perhaps not surprising, given that most active management researchers are from North America and Western Europe (Thomas, 1996; Punnett, 2008, 2012). These authors, and others, have argued that non-Western management research needs to be increased. In spite of these calls for more research in non-Western countries, management literature remains dominated by research from The West, particularly the United States. Bruton (2010) said that, “while many business leaders have taken up the call to address the issues surrounding entrenched poverty in the world, management scholars have been slower to respond” (p. 6). We believe that this lack of knowledge about business and management in non-Western and developing countries means that we really know very little about business and management from a global perspective. In order to truly talk about business or management, researchers need to be able to understand the similarities and differences that exist across countries. We can only do this if we do research in under-researched countries, and if we can explain LEADERSHIP & MOTIVATION IN AFRICA AND THE DIASPORA 5 what is unique to some countries, as well as how countries compare on variables of interest. Tsui (2004) talks of the need for indigenous or context-specific research that “involves the highest degree of contextualization, or research that does not aim to test an existing theory but to derive new theories of the phenomena in their specific contexts. Indigenous research focuses on both novel and familiar issues in novel contexts and thus ranges from very unfamiliar (novel issues in a novel context) to somewhat familiar (familiar issue in a novel context) to scholars outside that context” (p.501). The current papers address familiar issues of leadership and motivation, from the unfamiliar context of Africa and the African diaspora. It is important from a theoretical perspective to understand unfamiliar contexts. It is also critically relevant to the world of business. The under-researched countries and regions of the world have substantial potential for economic growth and more and more trade and investment is taking place among developing countries as well as from developing countries to more developed ones, and vise versa (Punnett, 2012). The case of China’s investment and involvement in various countries is a good example of the new business interactions taking place around the world, that need to be informed by research emanating from regions such as Africa. International business researchers have carried out cross-national and cross-cultural studies for some time now, and have built up a basis of understanding of national and cultural similarities and differences. Hofstede’s (1981) work on culture has led to a body of work that has looked at cultural values in different countries, and the impact of cultural values on various organizational phenomena. Some recent cross-country research has sought to identify similarities and differences in perceptions of leaders, the characteristics of leaders, and the fit between culture and leadership behaviors. House, Hanges, Javidan, Dorfman and Gupta’s (2004) GLOBE study involving 62 societies around the world is particularly relevant in this context. Such studies remain relatively rare, and certain regions of the world continue to be largely ignored. Even in the GLOBE study, African countries were not well represented, LEADERSHIP & MOTIVATION IN AFRICA AND THE DIASPORA 6 and there has been little discussion of the results from Africa. Similarly, the African diaspora has been essentially ignored in most studies. Gramby-Sobukwe (2005) and Mohan & Zach-Williams (2002) comment on how the African diaspora can play a role in improving leadership and motivation in Africa. For our purposes, we define the diaspora as consisting of anyone of African origin who lives outside of Africa, or with roots going back to Africa (Cohen, 1997). This includes the descendants of those brought to the Americas as slaves in earlier centuries, as well as more recent emigration of highly educated Africans to developed countries (Kaba, 2011). We recognize that there is debate regarding a precise meaning of the term diaspora (Agunias & Newland, 2012), but we see that debate as distinct from our purposes here. We are also aware that some descendants of Africans brought to the Americas may feel little relationship with Africa, while others may feel that they remain ‘African’ (for example, the term African America implies such a relationship). We hope that the current research will help uncover the degree to which such a relationship does or does not exist, by highlighting similarities and differences among various diaspora groups and between these groups and their counterparts in African countries. Using Africa as an example, scholars who have studied management in African countries have often questioned the effectiveness of Western management and practices there (Blunt & Jones, 1992; Kamoche, Debrah, Horwitz, & Muuka, 2004; Littrel, et al., 2013; Sørensen & Kuada, 2001), but only a few researchers have looked at the role and impact of culture in the African context (Jackson, 2004; Jackson, Amaeshi, & Yavuz, 2008; Wanasika, Howell, Littrell, & Dorfman, 2011) and indigenous concepts such as Ubuntu (Brubaker, 2013; Mbigi, 2000) and Tree of Talking (Wambu, 2007). Further, much of this literature is conceptual rather than empirical. In addition, evidence from Africa is quite varied as the following illustrates: James (2008) described the traditional concept of leadership as encompassing the ”big man” who is all-powerful, fearsome, all knowing, and a multifaceted problem solver, who is infallible; Hale and Fields (2009) explored the concept of servant leadership, where the LEADERSHIP & MOTIVATION IN AFRICA AND THE DIASPORA 7 leader achieves success through humility, and acting as a servant to her/his followers; Smith (2002) focused on spirituality, time seen as eternal, the importance of ancestors, and connection to ancestors, the land and communalism, and he concluded that decisions are holistic and collective; McFarlin, Coster and Mogale-Pretorius (1999) suggested that trust is based on interpersonal relationships; Mangaliso (2001) considered Ubuntu important in the South African context; Mbigi and Maree (1995) described Ubuntu as a sense of brotherhood among marginalized groups combined with spiritualism; however, Swartz and Davies (1997) argued that the work of Mbigi and Maree is not grounded in academic rigor; and Walumbwa, Orwa, Wang and Lawler (2005) identified African leadership as authoritarian due to high power distance. Clearly, these varied descriptions present very different pictures of what an effective leader is like in African countries. It may be that all the styles described are effective, in different locations, and under varying conditions, but we cannot say that, based on the current state of research. The LEAD research project focused on leadership and motivation because both are central to effective management and both have been studied intensively in the West for the past century (Steers, Mowday & Shapiro, 2004), but cross-cultural research is limited (Morrison, 2000; Suutari, 2002). There are individual studies of specific Western approaches in a variety of countries (e.g. Amabile, 1993; Seo, Barrett, & Bartunek, 2004) and some indigenous studies of motivation (e.g. Choi, 2004), but there is no major global study of both effective leadership and motivation, and which approaches are effective in the context of country/cultural differences; and research in Africa and the African diaspora is particularly lacking. This is of concern because the perception of effective leadership will differ, in some ways, among different cultures (Den Hartog, House, Hanges, Ruiz-Quintanilla, & Dorfman, 1999), as will what is perceived as being motivating (Iyengar & Lepper, 1999; Puplampu, 2013.). This clearly is an area where more research is required. LEADERSHIP & MOTIVATION IN AFRICA AND THE DIASPORA 8 International business researchers need to begin to fill the gap by undertaking research in around the globe, and particularly in those areas identified as under-researched. This is important for academic knowledge, and from a practical perspective, so that managers and executives doing business in different parts of the world can draw on the knowledge. This is clearly a worthwhile endeavour, but the reality of doing such research is by no means simple. In this introductory paper, we consider an emic-etic approach to research design, as well as some of the practicalities of implementing such a design. Africa remains relatively under-researched, with some researchers going so far as to claim it is all but invisible in mainstream management literature (Nkomo, 2011). One review of seventeen papers dealing with management in Africa (Lituchy, Punnett, Ford & Jonsson, 2009) found that three dealt generally with Africa, one with Southern Africa and one with Western Africa. Of those that looked at individual countries, Botswana, Kenya and Malawi were each included in one study, three focused on Ghana, and six on South Africa. The continent of Africa consists of about 55 countries (the actual number depends on whether places such as Somaliland are included as countries), and the studies identified only addressed five of these countries, with South Africa dominating. More recently, there have been studies on absenteeism (Addae, Johns & Boies, 2013), and organizational change (Nkomo & Kriek, 2011). Furthermore, we could not find any management studies specifically addressing the African diaspora. There is also a lack of management research in the Caribbean, (Lewis & Simmons, 2010; Simon & Preziosi, 2009). Nurse and Punnett (2002) reviewed the management literature on the English speaking Caribbean and concluded that there was very little and that research was needed in all areas including Organisational Behavior (Baba, Galperin & Lituchy, 1999). A few studies have been undertaken since 2002, but they address very specific issues such as absenteeism (Baba, et al., 1999; Punnett, Greenidge & Ramsey, 2007) and goal-setting (Punnett, Corbin & Greenidge, 2007). Given the lack of research in the area, we decided to use qualitative research to examine the general research LEADERSHIP & MOTIVATION IN AFRICA AND THE DIASPORA 9 question, “What is seen as effective leadership and motivation in African countries and the African diaspora?” The intent of this project is to understand to what extent African views of leadership and motivation are unique, and may represent an “African theory of leadership/motivation”, and to what extent they can be interpreted in the context of more general theories of leadership and motivation, but African variations can be identified. Emic Methods We believe that to address business and management issues in under-researched areas such as Africa and the African diaspora, research needs to incorporate both emic and etic approaches. The primary reason for this is that used together emic and etic approaches can have a synergistic effect that illuminates things unseen using only one approach, and both approaches used together can eliminate the weaknesses of either approach that exist when they are used alone (Morris, Leung, Ames & Lickel, 1999). Emic approaches allow researchers to uncover variables that are specific to the region, country, or group being investigated, while etic approaches allow for large-scale comparisons across groups. Where little empirical research has been done, in countries such as those in Africa, or with groups such as the African diaspora, emic research is critical. We need to know how people in these places view the constructs of interest, otherwise researchers impose a particular view, developed elsewhere. Knowledge based on emic research alone, while valuable, does not allow for comparisons among groups, nor does it provide generalizable results. In order to more clearly understand how groups are similar or different, etic research across groups is necessary (Morris et al., 1999). The LEAD project is an on-going project, which illustrates the emic-etic-emic approach. The research began with what we called a blank slate—using a Delphi Technique, “experts” (knowledgeable people) in leadership positions were asked to define, then refine, the details of the concepts to be measured (culture, leadership and motivation). The Delphi Technique was followed by focus groups, consisting of lower level managers, supervisors and employees. LEADERSHIP & MOTIVATION IN AFRICA AND THE DIASPORA 10 There are many emic approaches that can be used in international management research. We selected the Delphi Technique to begin our project because we felt that we wanted participants themselves to define the concepts (culture, leadership, motivation), and we felt that initially this should be done by experts, or knowledgeable people, in each country included in the study. The Delphi Technique has been described as a method for structuring a group communication process so that the process is effective in allowing a group of individuals, as a whole, to deal with a complex problem (Linstone & Turoff, 1975). Usually, a Delphi Technique consists of a series of rounds in which information is collected from panelists; analysed and fed back to them as the basis for subsequent rounds. This provides the opportunity for individuals to revise their judgments on the basis of the feedback. Rounds continue until participants reach a consensus. Participants in the Delphi Technique held leadership positions in various organisations in Canada, the United States, two Caribbean countries, and five countries in Africa. Knowledgeable people were identified from the following groups: (a) Academics, (b) Private Sector, (c) Public Sector, and (d) Other – Religious Leaders, Leaders in Non-Governmental and Charitable Organizations, and Community Leaders. Following the Delphi Technique, we wanted to get input from people who would not be considered experts. Due to the effectiveness in collecting qualitative data through group interaction (Morgan, 1996), focus groups were selected as the best approach following the Delphi Technique. The purpose of the focus groups was to ascertain if responses to the same questions from non-leaders would support the Delphi Techniques’ findings. Recently focus groups have gained scientific respectability (Kahan, 2001) and have also been used both in qualitative and quantitative research (Morgan, 1997). According to Morgan (1997), they are useful for generating hypotheses based on informants’ insights, developing interview schedules and questionnaires and getting participants interpretations of results from earlier studies. LEADERSHIP & MOTIVATION IN AFRICA AND THE DIASPORA 11 The focus groups allowed groups of people to discuss the same open-ended questions that had been used in the Delphi Technique. We felt, as with the Delphi Technique, that this avoided the researchers imposing their own ideas, and that the results would reflect the thinking of the participants. We believe these two approaches provide a valuable design for a research project in under-researched areas, as it is particularly important to avoid introducing Western researcher bias into the conception of these concepts for African and diaspora contexts, as other researchers have cautioned against (Nkomo, 2011). In each focus group, the facilitator began the focus group with introductions, an overview of the project and the role of the focus group. Participants were assured that the results and their information would be held in strictest confidence. Each focus group participant was provided with paper and pen for taking notes. The lead facilitator encouraged a discussion of each question. The facilitator recorded the responses. After this was done, the second facilitator read responses from the earlier Delphi Technique and asked the groups input on each item. After some agreement was reached, each participant was asked to rank top five responses that were most important, with one being the most important. Rankings were collected and results were collated using the reverse scoring method to determine the mean or the average score. For example, rank one response would have a score of five, rank two response a score of four and so on. The scores of each response were added, and then divided by the number of participants in the focus group to give the average score. The item with the highest average score was considered to be the most common result. The focus group lasted for approximately two hours and participants received refreshments after the focus group exercise was completed. The questions used in the Delphi Technique and the focus groups were: (1) What three to five words best describe your ethnic or cultural background? (2) What words/terms would you use to describe an effective leader? (3) What does an effective leader do? (4) What motivates leaders to succeed? (5) What motivates people (other than leaders) to work hard? (6) Name three to five people, LEADERSHIP & MOTIVATION IN AFRICA AND THE DIASPORA 12 men or women, whom you consider to be, or to have been, effective leaders (they can be local, national or international), and why each is effective? And, (7) How would you describe your culture? Results of the Delphi Technique and Focus Groups The Africa paper presents the results of using the Delphi Technique and Focus Groups in Ghana, Egypt, Kenya, Nigeria and Uganda. The authors found that most of the participants agreed on most of the leadership traits and motivators in the Delphi Technique. Fairness/impartiality, commitment/dedication, honesty/trustworthiness, and being knowledgeable were descriptors of effective leadership. While in the focus groups, respondents from Ghana, Kenya and Nigeria agreed that effective leaders were visionary, charismatic, intelligent and innovative. Quest for justice, extrinsic benefits like money/wealth, and service to community/society were said to motivate leaders according to the Delphi participants. Similar variables were reported in the focus groups. In the Caribbean paper, the authors present the results of both the Delphi Technique and focus groups to examine culture, leadership and motivation. Holder, Knight, Punnett, Charles and Harewood state that in most Caribbean countries the African diaspora makes up a majority of the population. They found that effective leaders are charismatic, visionary, and results oriented. They motivate others, lead by example, and develop visions and goals. The leaders believe that they are motivated by, “making a difference”. Non-leaders are perceived as being motivated primarily by financial rewards. The results of the Delphi Technique research conducted in the United States and Canada are presented elsewhere (Ford et al., 2013; Lituchy, Punnett, & Ford, 2013). In this special issue, Galperin, Lituchy, Acquaah, Bewaji and Ford conducted ten focus groups in the United States and Canada. There was agreement that “visionary”, “effective communicator”, “honest/trustworthy”, and “wise/knowledgeable” were words that describe an effective leader. In terms of motivation, participants in both countries described the “need to support”, “monetary rewards”, and “non-monetary rewards” as LEADERSHIP & MOTIVATION IN AFRICA AND THE DIASPORA 13 factors that motivated leaders to succeed. The participants from both the United States and Canada see “security”, “potential rewards”, and “recognition” as important motivators for people, other than leaders. In the final paper of this special issue, the authors Ford and Miller provide a birds-eye view of the results from the Delphi Technique and focus groups that were conducted in Africa—specifically Ghana, Egypt, Kenya, Nigeria and Uganda, the Caribbean—Barbados and Trinidad & Tobago, the United States and Canada. The summary focuses on the similarities, differences, and unique findings from the studies that shed light on the variability that exists within and between cultures when considering leadership effectiveness and motivation, as well as the culturally implicit linkages driving the similarities that emerged. There was collective agreement that effective leaders are charismatic, visionaries who are good communicators also knowledgeable and team-oriented and posses a great deal of integrity. The continuation of the project, with the development of a quantitative survey that builds on the current findings is presented. The paper concludes with a conceptual framework what both maps the specific Delphi Technique and focus group questions/responses onto the framework and also serves as a vehicle against which develop the etic research. Putting an Emic-Etic-Emic Approach into Practice We believe that the critical contribution of this emic-etic approach is that the questionnaire (etic) we have developed includes Afro-centric concepts (emic) from the Delphi Technique and focus groups, which are not represented by existing theories. We do not believe that research should stop with the etic approach. Instead, we see the real potential of using etic results to do further emic research to develop a more complete understanding of what various constructs and concepts mean. For example, if “spirituality” is an important aspect of effective leadership in a particular context, one would want to pursue this further, by asking how spirituality is manifested in the workplace. This emic-etic-emic approach seems the best way to investigate management phenomena in under-researched areas. We acknowledge, however, that this approach is time consuming, and advise LEADERSHIP & MOTIVATION IN AFRICA AND THE DIASPORA 14 colleagues to be ready for such projects to take substantial time and effort. In the following discussion we consider some of the challenges to putting this research design into practice. An underlying premise of research that addresses under-researched areas is that researchers should avoid imposing their own biases on the project. Selecting the appropriate design is critical to this. In the LEAD project, we decided that the Delphi Technique and focus groups were the best way to accomplish this. Other approaches, such as case studies, interviews, observations, participant observation would be appropriate for different projects. Equally important to avoiding bias is the makeup of the research team. It is critical for international businesses that we understand the realities of business and management around the world. A number of reviews of the ‘state of the art’ in cross-cultural and crossnational research have clearly identified major gaps in the research (Leung, Bhagat, Buchan, Erez & Gibson, 2005; Tsui, 2007; Tsui, Nifadkar and Yi Ou, 2007). In this paper, we have also identified the lack of research in many parts of the world. We feel that international business researchers need to focus on filling the gaps that exist because of this lack of research. We argue that using an emic-etic research design is the best approach. We use an on-going project to illustrate this approach as well as the challenges associated with such a research design. Research in under researched areas is not only relevant for academics; it also has a very practical outcome. The world of business is increasingly international, and managers find themselves managing under very different circumstances than is the reality at home. This is true of the Kenyan working in Canada, and it is true of the Caribbean national in Ghana. 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