CVAA Membership Engagement:
System Capacity Building Programme
Conference Brochure
December 10/11th, 2015
UPDATE
The Define Phase of the SCB Programme was concluded in October and the
following headlines were presented to DfE:
Workforce Work Stream
The Define Phase focused on two main strands providing further insight:
1) To provide and develop the use of tools that would enable agencies to plan
for the future and/or collaborate with one another by a common structure.
2) To provide some direct input to capacity building of the workforce, knowing
the constraints faced by agencies trying to invest in workforce development in
a downturned market.
Impact
Strategic Workforce Planning (SWP) Programme delivered by Hay Group
Outputs: 80 places taken up during the course of the SWP programme.
Key Topics document including presentation, findings and bespoke
Workforce planning tools (Workbook and RACI chart) shared with all VAAs.
Outcomes: Increased understanding of SWP principles and application to VAA
sector agencies including: supply and demand, gap analysis and workforce strategy
development.
Skills Development (PAR, Panel Admin, Therapeutic and Life Story Book work)
Outputs: 7 courses delivered; 300+ new staff identified since 2012 in frontline
services, administration and management.
Outcomes: Baseline skills developed in nearly 15% of sector staff.
Customer Work Stream
The Define Phase focused on two main strands providing further insight:
1) To define and test propositions for a distinctive VAA sector market position
based on learning and common themes sector-wide e.g. Quality, Inclusion
and Engagement.
2) To support the distinctive position via coproduction, customer care training
and capacity building for staff.
Mystery Shopping and Customer Care Training
Outputs: Mystery shopping completed with 28 VAA branches.
Customer training completed: 70% participation; 21 VAAs
Outcomes: Benchmark of 65% of VAAs achieving a combined score of >70%.
Living action plans for each participating agency.
Position for testing
Outputs: 6 Propositions clearly articulated. #thereforyou pitch taken forward.
4 Position Hub meetings to take the proposition forward; representing 8 agencies.
Outcomes: Sector-wide understanding, identification and support for the proposition.
Building capacity and peer-to-peer networks.
Adopter Coproduction
Outputs: 276 surveys completed by adopters representing 16 agencies.
52 adopters engaged with focus group work.
Outcomes: Clear picture of the types and levels of adopter partnership working that
exists between VAAs and adopters.
DEVELOP and DELIVER Phases
A plan of activity was submitted to DfE for the upcoming phases, aimed at meeting
the evolving needs of the sector and specific objectives. The below diagram
provides each of the activity headings and the objectives it is designed to meet.
You will be hearing more about these activities during the conference and in the
weeks afterwards. Also, please check the SCB Programme page on the CVAA
website regularly for updates: http://cvaa.org.uk/members/vaa-systems-capacitybuilding-programme/
In the meantime do not hesitate to contact any member of the Strategic Management
Group (SMG) for more information on any of the planned activities or to comment.
Name
Amanda Forshaw
Anna Sharkey
Annie Crombie
Brenda Farrell (SRO)
Carol Homden (WSL)
Carolyn Oliver
Dominik Byrne
Hugh Thornbery
John Simmonds
Lynn Charlton (WSL)
Sophie Redman (PM)
Organisation
Caritas Care
Adoption Focus
CVAA
Barnardo’s
Coram
Barnardo’s
St Francis Children’s Society
Adoption UK
CoramBAAF
After Adoption
Barnardo’s
Contact Details
Amandaforshaw@caritascare.org.uk
AnnaSharkey@adoption-focus.org.uk
Annie.crombie@cvaa.org.uk
Brenda.farrell@barnardos.org.uk
Carol@coram.org.uk
Carolyn.oliver@barnardos.org.uk
DominikB@sfcs.org.uk
Hugh@adoptionuk.org.uk
John.Simmonds@Corambaaf.org.uk
LynnCharlton@afteradoption.org.uk
Sophie.redman@barnardos.org.uk
Conference Outline
4th SCB Engagement Conference - December 10/11th 2015
December 10th - Lunch from 12.30pm
The Blackfriars Lounge & Grill, followed by refreshments in the Da Vinci Lounge,
outside the main conference hall (Galileo Suite).
Session 1, 2-4.30pm
2.00
Welcome and outline for the day
Brenda Farrell,
Chair, Barnardo’s
Proposition Update
2.15
What’s happened since we last met, recap of our
objectives & strategic overview
Carol Homden,
WSL, Coram
2.30
Proposition & positioning update, roll out & group
discussion
Led by Joanne Gray,
Strategic Project
Manager, The
Progress Lab
3.15
Overview of our proposed delivery plan
Group breakouts – building on & enhancing the
tactical plan
ALL
Facilitated by
Position Hub
4.15
Wrap up
Tea/coffee break (time to check-in) 4.30-5pm
Session 2, Leadership, 5-7pm
5.00
CEOs and Leaders to attend
Focussing on Change Management:
- Introduction to the Hay programme
-
Constantly changing and improving to
deliver your business with examination of
examples and issues relating to Divest,
Diversify, Deliver, Develop
Led by
Lynn Charlton, WSL
Carol Homden, WSL
with contributors
Session 2, Theme, 5-7pm
5.00
Marketing experts to attend
Finalising the plans based on feedback from the
Proposition Update session
Dominik Byrne, St.
Francis’ Children’s
Society
Joanne Gray,
The Progress Lab
Social: Pre dinner drinks in the Da Vinci Lounge, 7pm onwards.
December 11th
Session 1, 9am-1.30pm
Integration and Collaboration Seminar
Part 1
Leading on from the Tri-borough example presented by Andrew Christie at the last
conference, this seminar will introduce existing models of VAAs’ organisational
integration and collaboration.
What happened? How? Lessons learned.
Part 2
Applying our learning to new challenges – focus on VAA-led RAA models.
What is our approach and learning so far?
Timetable
9.00
Introductions and plan for the session
The Welsh perspective
Coram Capital Adoption and learning from Coram
Cambridgeshire Adoption
11.00 BREAK (time to check-out)
Manchester City Council
Central East region
Leading a dispersed hub
1.30
Collaborating with Adoption Matters in a ‘Develop
and Deliver’ RAA
LUNCH
Led by Annie
Crombie, CVAA
Gerry Cooney,
St David’s Children
Society
Jeanne Kaniuk &
Carol Homden,
Coram
Lynn Charlton,
After Adoption
Renuka JeyarajahDent & Kevin Yong,
Coram
Jan Fishwick,
PACT
Amanda Forshaw,
Caritas Care
Session 2, 2.30-4pm
2.30
The positioning roll out plan and how you can help
deliver it.
3.30pm Next steps in the SCB programme
Close, 4pm
Led by Joanne
Gray, The Progress
Lab