POBF 2.05 Understand responsible actions for conducting business NAME
CONSUMERS
1. Who is a consumer?
. Who is a consumer advocate? A party who
up for
party and
them.
2. Consumer rights and responsibilities:
a. To be
- compare, evaluate
b. To
carefully – shop around for quality or brands
c. To use products
- read labels, follow instructions
d. To
out and be
- letter of complaint
e. To seek
and have problems
- repair, reimburse or replace
f. To consumer
- read, compare, be aware of
practices, use
consumer
g. To learn
- conservation, consumerism
3. The consumer bill of rights
consumers from
business
4. Speaking out – Letter of
a. Use
tone since letter is
by nature
b. Three basic paragraphs
i. What
ii. What
do you want the
to take?
1. Refund,
, replace
iii. Positive
1. How will they
you?
2. Have you
to reach a
response?
5. How consumers make a
a. Social
due to consumer and
exposure
i. MADD ii. Erin Brocokvich ground water
b. Boycotts – large number of
refuse to
i. “Dollars vote” concept
ii. Prices go
ex. Gas prices
iii. Business may
ex. Clothing made using
labor
c. Conservation , recycle,
SOCIAL RESPONSIBILITY
6. Socially
practices of businesses include practices that
. Common social responsibilities: environmental
, job
, employee
7. Companies can
to
protection by
to
natural
and minimizing
and
resources.
a. Environmental
Agency enforces and provides
and water quality. www.epa.gov
impact
, workplace
actions
of air
for air
POBF 2.05 Understand responsible actions for conducting business NAME
8. Recycling and conservation: aluminum cans,
wastes, yard/
wastes,
bottles, newspaper,
waste, Furnishing and
and glass.
9. Federal
Information Center – provides
citizens with a catalog
of
publications available. Located in
, Colorado
10. Workplace
exists in a company when the
represent a
of groups including
,
groups, physically
and
older workers.
a. The American with
Act (ADA) enforces regulations to
people with
b. The Age
in
Act protects employees
or
older from
decisions based on their
.
c. The Equal
Opportunity
(EEOC) protects against
discrimination
d. Companies should provide workforce diversity
to employees
11. Job Safety is
work environments are
of
a. The
Safety and
Administration (OSHA) gives surety to
safe and
working conditions for men and
. Give an
example of a company policy that enforces job safety:
12. Benefits of social responsibility:
a. Expanded
for groups of a
b. Enhanced company
c. Reduced need for
action
d. Improved
of
in a community and around the world
e. Increase
of social issues among
,
and others
f. The
of providing
programs must be
to
allow business to earn a
13. Business
address the
of business and
a. Is the action
?
b. Does the action
professional or company
?
c. Who is
by the action and
?
GOVERNMENT PROTECTION
14. Government protects workers with :
work conditions and
standards for buildings,
and chemicals.
15. A
is an agreement usually between two parties to
services for something of
, usually
.
goods or
POBF 2.05 Understand responsible actions for conducting business NAME
16. 6 Elements of a Contract:
a. Offer by one party to another with
to create a legal
binding agreement
b. Acceptance – an unqualified
to go along with the
c. Genuine Agreement – if a
offer is met by a valid
then a
genuine agreement exists
d. Capacity – legal
to enter into a
e. Consideration – must exchange something of
in order to create a
bond
f. Legality – must be
by law
17. The government enforces
between businesses and individuals by
ensuring agreed upon
and the exchange of
or other means are
completed. Examples: buying an automobile, leasing a building, or buying inventory.
18. Oral vs.
contracts – Statute of
requires that some contracts
must be in
.
a. Contracts to
b. Contracts to
c. Contracts requiring
d. Contracts to
e. Contracts for
f. Prenuptial contract
19. Express vs.
warranty:
a. An express warranty is a
promise by a company about the
specific
of a product
b. An
warranty may not be
communicated but is
to apply anyway
20. Intellectual
protected by the government are:
a. Copyrights
Lifetime plus
b. Patents
c. Trademarks
21. Government Agencies:
a. Consumer Product Safety Commission (CPSC) – Purpose:
Website:
b. Underwriters Laboratories – Purpose:
c. Federal Trade Commission (FTC) – Purpose:
Website:
17 years
POBF 2.05 Understand responsible actions for conducting business NAME
d. Environmental Protection Agency – Purpose:
Website:
e. Federal Aviation Administration – Purpose:
f.
Website:
Federal Communications Commission – Purpose:
Website:
g. Equal Employment Opportunity Commission – Purpose:
Website:
h. Federal Reserve Board – Purpose:
i.
Website:
Food and Drug Administration – Purpose:
j.
Website:
Interstate Commerce Commission Surface Transportation Board – Purpose:
k. National Labor Relations Board – Purpose:
l.
Website:
Nuclear Regulatory Commission – Purpose:
Website:
m. Occupational Safety and Health Administration – Purpose:
Website:
POBF 2.05 Understand responsible actions for conducting business NAME
n. Securities and Exchange Commission – Purpose:
Website:
o. United States Postal Service – Purpose:
Website:
p. United States Department of Agriculture – Purpose:
Website:
q. Attorney General – Purpose:
r.
Website:
NC Attorney General
US Attorney General
Public Utilities Commission – Purpose:
Examples of a public utility:
s. Licensing – Why require licenses?
Give 7 examples of professional licensures:
Name 5 examples of other licenses:
t.
Weights and measures – Give 7 examples of standardized measurements:
Name 3 places that standardized weights and measurements are important:
u. National Highway Traffic Safety Administration – Purpose:
22. Non-governmental agencies:
a. Better Business Bureau – Purpose:
POBF 2.05 Understand responsible actions for conducting business NAME
b. Consumer Reports Magazine - Purpose:
Website:
c. Consumer Federation of America – Purpose:
Website:
23. Ralph Nader – “Father of the
Wrote book in 1965
Chevrolet
“.
about the
that led to the passage of
. His followers are known as