Scope of Contemporary Pharmacy Practice: Roles, Responsibilities, and
Functions of Pharmacists and Pharmacy Technicians-Executive Summary
Nicole Paolini and Michael J. Rouse
This is the executive summary of an article commissioned by the Council on Credentialing in Pharmacy (CCP), which provides
an overview of current pharmacy practice, its range of services, and the role of pharmacy technicians. The complete article is
available open access at www.pharmacycredentialing.org/ccp/Contemporary_Pharmacy_Practice.pdf.
Pharmacy practice is evolving from primarily supervising medication distribution to providing medication therapy
management and disease prevention services. The settings in which pharmacists now practice include community pharmacies,
ambulatory care clinics, hospitals and health systems, long-term care facilities, home care agencies, and managed-care
organizations. Other settings include the pharmaceutical industry, research, government, academia, professional associations,
and poison information centers.
This scope of practice and the complexity of the medications managed within each practice require a workforce that is diverse
in knowledge, competently trained, and appropriately credentialed and that demonstrates professional judgment, values, and
attitudes.
Health care delivery in the United States
In the United States, pharmacists constitute the third largest group of health professionals, after physicians and nurses, 1, 2 and
have been rated the most trustworthy and accessible.3, 4 However, health-system resources are stretched and, overall, not
efficiently utilized. The number of errors (including medication errors) increases as patients encounter multiple providers and
multiple levels of care. In addition, many new therapies require intensive monitoring and are extremely individualized. Also,
patients must be competent to access available pharmaceutical information. Also, patients from different backgrounds have
different perceptions of their disease and medications, which affect their treatment outcomes. Medication therapy management
is a partnership of the pharmacist, the patient or caregiver, and other health professionals to promote the optimal use of
medications. As the pharmacist obtains accurate disease and medication histories, he or she achieves an understanding of the
primary medical problem, co-morbidities, and pharmacologic effects of the patient's medication regimen.
Training and credentialing
Today, pharmacists' education revolves around three broad outcomes: patient care, systems management, and public health.
Since 2000, Doctor of Pharmacy (PharmD) students are required to complete at least six years of postsecondary education, up
from the five years required previously. This change allows increased clinical training, ensuring that pharmacists are
appropriately prepared to collaborate with physicians, nurses, and other health care professionals. These three main outcomes
align with the five core competencies identified by the Institute of Medicine: (1) delivering patient-centered care, (2) working
as a part of interprofessional teams, (3) practicing evidence-based medicine, (4) focusing on quality improvement, and (5)
using information technology. 5
To maintain and advance these outcomes and competencies, postlicensure training opportunities for pharmacists have
expanded dramatically in the past few decades. Postlicensure training programs and credentials are (1) competency-based, (2)
developed on the basis of comprehensive task analysis in the relevant areas, and (3) accredited by organizations to assure
quality, validity, and integrity.
Postgraduate year 1 residencies focus on managing medication use for a range of diseases. Postgraduate year 2 residencies
focus on specialized practice and more in-depth training. Specialty board certification can be obtained in five areas: nuclear
pharmacy, nutrition support pharmacy, oncology pharmacy, pharmacotherapy, and psychiatric pharmacy. Other pharmacyspecific and multidisciplinary credentials are offered to pharmacists, such as, Certified Geriatric Pharmacist (CGP), Certified
Diabetes Educator (CDE), and Certified Anticoagulation Care Provider (CACP).
Domains of pharmacy practice
Most pharmacists work in patient care settings. The services provided by pharmacists in such settings - the focus of this paper can be further differentiated by the scope and complexity of care provided, reflecting different societal needs for pharmacy
services. The majority of pharmacists in patient care roles can be described as "generalist practitioners;" they serve a wide
variety of patients with medical needs ranging from minor ailments to more complex conditions. Their typical practice settings
are community and hospital pharmacies.6-9
Pharmacists can also focus their practice on a specific therapeutic area (e.g., diabetes, thrombotic disease), patient population
(e.g., pediatrics or geriatrics), or specialized practice (e.g., compounding pharmacy). Pharmacists with such additional training
are competent in assessing medically complex patients, developing individualized regimens, and monitoring responses to
optimize outcomes. Pharmacotherapy specialists, for example, are responsible for providing direct patient care at an advanced
level, often in a multidisciplinary team. They serve specific patient populations and manage complex therapies, diagnostic
agents, and technologies.
Pharmacists practice in many nontraditional settings as well, including managed care organizations, patient call centers,
hospice, drug and poison information services, as information technology specialists, in academia, health organization
management, regulatory oversight, pharmacy organizations, and industry.
Pharmacy technicians
In recent years, states have expanded the scope of practice and responsibilities of pharmacy technicians and now require
technicians to have more extensive training. Pharmacy technicians work in community pharmacies, hospitals, the armed forces,
home health care, long-term-care facilities, prescription mail-order services, managed health care facilities, and educational or
training programs. New responsibilities include handling restricted, investigational, and chemotherapy drugs and increased
involvement in third-party payment.
Summary
The evolution in pharmacy practice has presented opportunities for pharmacists to perform nontraditional services. New
postlicensure training and credentials support and enhance the competence of practitioners. New roles and responsibilities for
pharmacy technicians allow them to better support pharmacists in the delivery of pharmacy services. CCP presents this
material to describe where pharmacy is today and what pharmacy practice will look like in the future.
Acknowledgments
Nicole Paolini, Pharm.D., CDE, is Clinical Assistant Professor, School of Pharmacy and Pharmaceutical Sciences, University
at Buffalo, Buffalo, NY. Michael J. Rouse, B.Pharm. (Hons), M.P.S., is Assistant Executive Director, International and
Professional Affairs, Accreditation Council for Pharmacy Education, Chicago, IL.
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Address correspondence to Marissa Schlaifer, B.S.Pharm., M.S., Secretary/Treasurer, Council on Credentialing in Pharmacy,
c/o Academy of Managed Care Pharmacy, 100 North Pitt Street, Suite 400, Alexandria, VA 22314.
Curtis L. Mattson, B.A., M.Div., is acknowledged for his contribution to this document. Other contributions are noted in the
full paper, available at www.pharmacycredentialing.org/ccp/Contemporary_Pharmacy_Practice.pdf.
The authors have declared no potential conflicts of interest.