Neighbourhood Care Independence Programme
Job Description – Neighbourhood Care Independence Volunteer Development
Manager
Division
Senior Manager
Role
Location
Salary
Hours
Holidays
Contract duration
Reporting to
Key contacts
Responsible for
Diversity
DBS
Ability to drive and access to a car
Special requirements
Main purpose of job
Neighbourhood Care Independence
partnership
Mary Bradley CE Age UK West Cumbria
Volunteer Development Manager
Whitehaven/Workington TBA as base but
working throughout West Cumbria
Circa £24,000 - £28,000 pro rata
Circa 21
33 days pro rata
Initially until 31/3/14 but expected to
31/3/16
NCI Steering Group
NCI Partners and organisations that will
support volunteer recruitment
Promoting and marketing volunteering to
increase the number of people
volunteering to support the aims of the
NCI project. To line manage identified
staff and volunteers to support delivery
Age UK and its partners welcome
diversity in the workplace and
organisational activities
This post will require clearance
Essential or ability to demonstrate
mobility
To be able to work flexibly
To ensure the volunteer strategy is fully
aligned with NCI business plan and can
be integrated with partnership
organisations volunteer offers. Thereby
increasing the number of volunteer hours
delivered in West Cumbria to support
asset based community delivery of
services and engagement
MAIN RESPONSIBILITIES: Recruit, train, deploy and support volunteers in West Cumbria
for NCI partners, evaluating, promoting and marketing volunteer services and volunteering
opportunities. This will include infrastructure, evaluation progress and monitoring delivery,
promotion and marketing volunteer services and volunteering opportunities.
Volunteer management responsibilities:
 Understand the NCI business plan and underpinning volunteer strategy
 Understand the need of all NCI partners
 Seek opportunities to deploy volunteers across all areas of West Cumbria, and to
empower them to seek opportunities for themselves.
 Recruit, support and develop new volunteers to support the needs of people who access
NCI services, activities and initiatives.
 Liaison with all NCI West Cumbria services to understand how they work and what
volunteering requirements are needed.
 Recruit volunteers and ensuring they are appropriately matched and introduced to the
correct partner
 Ensure volunteers are able to receive appropriate training and development opportunities
 Evaluate progress through formal & informal volunteer and partnership feedback
 Ensure best practice is observed at all times in respect of volunteering
 Keep informed about trends in volunteering
 Generate appropriate volunteering opportunities and ensure there are role descriptions
based on the needs of the organisation.
 Raise partners and staff awareness of the role and function of volunteers.
Marketing:
 Nominate volunteers for awards & recognition as appropriate in line with partner
agreements
 Promote and market volunteer services to potential users, and volunteering opportunities
to potential volunteers
 Update website, and other networking sites with volunteering news and information
 Give presentations about volunteering opportunities to external organisations
 Promote volunteering (internally and externally) through recruitment and publicity
strategies and campaigns.
 Develop volunteer involvement in marketing of the organisation and volunteer services
Partnership work:
 Work with Heads of Services and other UK Volunteer coordinators as appropriate to
ensure a coordinated approach to Volunteer services occurs
 Contribute to the effective flow of information within the organisation
 Prepare reports as appropriate for internal and external purpose
 Any other duties of a similar nature as may be required
General
 Work as part of a number of teams
 Maintain confidentiality and adhere to data protection
 Ensure all personal and organisational forms, data and information are dealt with in a
timely manner
 Effectively organise own work load, meet standards and timescales
 Commitment to the aims vision and core values of the organisation
 Commitment to personal development
 Knowledge of all relevant policies and procedures, including H and S and fire and
 adhere to these
 Work in a flexible and caring manner
 Understand the needs of older people and others who need our support
 Demonstrate a commitment to volunteering
Person Specification
Competency
Essential
Desirable
Volunteer
management
Able to demonstrate ability
to recruit and retain
personnel
To demonstrate project
management skills with a
successful outcome
Understand who may
require support though
volunteering and why
Experience of delivering a
customer facing service
Volunteers
Project management
Health and Social
Care understanding
Volunteer delivery
Project development
skills
Communication skills
Report writing
Partnership working
Information and data
capture
Knowledge and
experience sharing
Personal
development
MHB 29/10/13
Demonstrate examples of
project development that
have been successful
Examples of
communication using
verbal, telephone and ICT
that underpin client related
work
Experience of writing a
report or business plan that
requires management sign
off
Experience of developing a
partnership and working
with multi agency
stakeholders
Experience of capturing
information and data
through client assessment,
questionnaires, and
feedback mechanisms
Examples of presentations
/speaking at events,
participating in working
groups
Demonstrate commitment
to life- long learning
How
assessed
Interview
application
Project management
training
/qualification
Experience of
equipment provision
or similar
Understanding of
working with
volunteers to support
service delivery or
activity
Person orientated
project development
Interview
application
Experience of
marketing and local
media in context of
promotion of activity
Interview
application
Demonstrable
example of a report or
similar piece of work
related to people
services
Working in
partnership with
Health or Social Care
related agencies
Demonstrable
example
Interview
application
Use of powerpoint,
tablets and similar
media
Interview
application
Ability to enthuse
others to learn new
skills
Interview
application
Interview
Application
Interview
application
Interview
Application
Interview
application
Interview
application