Division of Student Affairs
2010-11 Annual Report
Department: Counseling Center
Person Completing Report: Kathy Pendleton
Executive Summary
The Counseling center is the primary mental health and personal counseling service for currently
enrolled students. During the 2010-2011 academic year the CC provided 3239 one-on-one counseling
sessions, which represents a 13% increase. Of the 3239 sessions, 543 of the sessions were new students
seeking assistance. We also served as a practicum site for 13 masters or doctoral level students (clinical
and assessment).
In September, the Counseling Center received a Student Support Services Grant/TRiO valued at
$1.5 million over five years. The grant provides retention services for 140 low-income, first
generation and students with disabilities. The grant staff has spent the majority of the time on
establishing relationships with admissions, financial aid, academic advisors, and recruiting
students. We have had several staffing changes and we currently have two vacancies. The
Director of the Counseling currently oversees the grant until the director position is filled. The
grant has developed a relationship with the College Student Personnel Program and we have
used four interns to help fill the gap caused by the vacant positions. The interns were
instrumental in developing a mentoring program as well as a Summer Bridge Program to be
implemented in August 2011.
Although the past year has been demanding for the Counseling Center and the SSS Program, it
has also been a productive year. We have had our challenges has solidified each team and
everyone has worked hard to provide the required services.
1. Programs and Services
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The Counseling Center served as a practicum site for students from Spalding University
and the University of Louisville (Kent School of Social Work and Education and
Counseling Psychology for the fall, spring, and summer semester.
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The SSS Program served as an internship site for four master’s level students from the U
of L College Student Personnel Program.
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Counseling Center staff provided 260 hours of supervision for practicum students.
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Collaborated with Dr. Jesse Owen, Assistant Professor, ECPY, College of Human
Development and Education, sample survey using the Schwartz Outcome Scale-10. The
scale measures the psychological well-being of students receiving services (see report
under assessment).
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Thirty-six (36) Learning Disability and Attention Deficit Hyperactivity Disorder
assessments completed by practicum students. The results of the assessments were
used by the Disability Resource Center to determine eligibility for academic
accommodation. The results were also used to evaluate general psychological
functioning, interpersonal relationships, depression, anxiety and cognitive
functioning
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The counseling center staff completed 543 new student intake appointments.
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The counseling center had 4758 scheduled appointments which is and 33% increase
in the number of scheduled appointments.
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The Student Support Services/TRiO Program, funded in September 2010 will serve
140 students.
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Collaborated with Dr. Richard Wilson, Health Promotions and Behavioral Science in
the review of a selection number of AUDIT questionnaires.
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Collaborated with Student Health to identify funding for two new CC positions.
2. Major Accomplishments
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The Student Support Services/TRiO Grant was funded by the US Department of
Education to provide retention services to 140 low-income, first generation students
and students with disabilities.
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Managed the renovation of the former Student Health space to house the SSS/TRiO
Program.
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Continued to strengthen the relationship with Kent School of Social Work.
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Continued to serve as a practicum site for Spalding University.
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Four out of the five professional staff members served as practicum site supervisors
for seven practicum students.
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Purchased and installed Titanium software to be fully implemented in Fall 2011.
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The CC sponsored a webinar on the Delis-Kaplan Executive Function Systems (DKEFS). The D-KEFS is a nationally standardized set of tests to evaluate higher-level
cognitive function in children and adults. The webinar participants included, staff,
practicum students, and mental health professionals that provide ADHD
assessments.
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LD/ADHD assessments increased the agency income by $15,428.00. The additional
funds were used to cover the cost of the assessment protocols, and funds
professional staff development.
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Staff and practicum students provided 3239 one-on one counseling sessions, which
is a 13% in the number of counseling sessions provided.
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Continue to provide counseling services until 8 pm three evenings per week.
3. Staffing Summary
The Counseling Center staff has been stable this academic year. We were able to fill the Clerk
Sr. position with funding from the Provost’s office. We continue to need additional staff to
meet the increased demand for counseling services.
The staffing of the SSS grant has been the greatest challenge. There was turn-over in three of
the grant positions due to performance issues or staff resignations. The grant is currently
search for a Program Manager to be responsible for the day-to-day operations of the grant.
The CC Director currently provides oversight of the grant until the position is filled.
Current CC staff includes:
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Kathy Pendleton, PhD, Director.
Joanna Morse, PsyD, Clinical Psychologist.
Juan Pablo Kalawski, PhD, Clinical Psychologist.
Terri White, PhD, Counseling Psychologist.
Vince Brown, LCSW, Counselor Senior.
Michelle Pinckney, LPCC, LMFA, Counselor.
Karen Zody, Program Assistant.
Tanisha Allen, Clerk Sr.
Clinical Practicum students for the fall 2010 and spring 2011 semester included:
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Lorna Busch, ECPY
Danelle Crawford, Kent School of Social Work
Steve Discount, Spalding (fall only)
Jonathan Moore, ECPY
Sarah Wellman, Spalding
Liz Rhyne, Spalding
Don Woolridge, ECPY
Assessment Practicum students from Spalding University included:
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Brandon Borchman
Ashley Evearitt
Ce’Velle Barna
Ruth O’Brian
Felicia Schultz
Ashley Johnson
Student Support Services (SSS) Staff
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Jeremy Johnson, Program Coordinator
Keeley Copridge, Student Development Specialist
Diane Doby, Administrative Assistant
Vacant Positions:
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Program Manager
Clerk Sr.
Former SSS Staff:
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Burel Ford
Jacqueline Ford
Ciara Pierce
4. Activities and Initiatives that Support Academic Units
All Counseling Center and SSS activities support student engagement and retention. These
activities include both formal and informal activities with the campus community. Listed below
are some of the activities:
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Counseling Psychology and Kent School of Social Work practicum site.
Practicum site for the Clinical Psychology program at Spalding University
College Student Personnel Program internship site.
Pancakes and Pajamas
Assessment/research collaboration with Dr. Jesse Owen, ECPY
Assessment/research collaboration with Dr. Richard Wilson, Health Promotions and
Behavioral Sciences regarding the use of the alcohol on campus and the potential use of
an alcohol assessment completed by all new or returning Counseling Center clients
(AUDIT-Alcohol Use Disorders Identification Test).
Counseling Center/SSS services: Academic Advisors, Writing Center, Speed School,
& REACH
Stress Management Workshop-Graduate School
Peer Mentor Training
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Counseling Corner (Cardinal Newspaper)
Student Concerns Committee
RA/RD Training
Law School Orientation
Collaboration with Cultural Center and SSS
Music School Presentation
Service on Non-Returning Student Committee
5. Activities and Services that Support Diversity
All Counseling Center staff members participate in many campus wide activities with
students, faculty and staff to promote diversity and increase the visibility and reputation of the
Center. These activities support the values and mission of the University and the Division of
Student Affairs.
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Vagina Monologues
Food Health and Mental Health in collaboration with Campus Health
BABA Week Activities
Take Back the Night
Women’s Center Mom’s Group
Think Tank
Collaboration with PEACC
BIRT
Service on committees that support diversity:
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Women’s Center Publication Committee
Commission on the Status of Women
Student Affairs Diversity Chair
Commission on Diversity and Racial Equality
Staff Concerns Committee, Chair
Cardinal Covenant Advisory Committee
Athletic Performance Team
Veteran’s Advisory Committee
Non-Returning Students Committee
BABA Planning Committee
Take Back the Night Planning Committee
6. Activities and Services that Support Community Services and/or Civic Engagement
The Counseling Center’s mission involves consultation and outreach to the campus and the
local community. These outreach activities extend the reach of the Counseling Center in order
to assist others in dealing with mental health issues.
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Upward Bound Program- U of L and IUIPI
Scholar House
SSS Program –JCTCS
Northern Kentucky University SSS
Western Kentucky University SSS
Ultra Program-JCTCS
Office of Community Engagement
7. Staff Professional Development Activities
Kathy Pendleton:
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Mediation Training
NASPA Annual Conference
ACPA Annual Conference
Council on Education (COE) National Conference
Emergency Management Training
PI Workshop
SSS Statewide Directors Meeting
Budget Management; Legislative & Regulatory Requirements for the Operation of
Federal TRiO Programs.
Terri White:
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Ten Best Anxiety Techniques
Dialectical Behavior Therapy
Traumatology Symposium
Legal and Ethical Issues
D-KEFS Webinar
Managing Yourself & Others: Supervision, Ethics & Self-Care for the Clinician
Joanna Morse:
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D-KEFS Webinar
Very Best Treatment for ADHD
Trauma Based Disorders
Trauma, PTSD and Grief
Juan Pablo Kalawski
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Emotionally Focused Therapy for Couples
Emotionally Focused Therapy
Second World Conference on Focused Oriented Psychotherapies
Suicide Prevention Webinar
Vince Brown:
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Ten Best Anxiety Techniques
Preventing Family Violence
Michelle Pinckney:
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Emotionally Focused Therapy
Understanding Personality Disorder
KCA Conference
Karen Zody:
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Classified Staff Retreat ( Program Chair)
UBT- Procurement Specialist- Sub-certification (in progress)
Tanisha Allen:
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Classified Staff Retreat
Jeremy Johnson:
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CPAK
Proven Strategies for Recruiting and Serving Hard to Reach Populations (TRiO)
Diversity Summit, CPE
Jacqueline Ford:
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Student Financial Aid and College Admissions Policies and Procedures (TRiO)
Ciara Pierce:
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Recordkeeping and Reporting Performance (TRiO)
8. Assessment Initiatives
We continued the collaboration with Dr. Owen (ECPY) in administering the Schwartz Outcome
Scale-10 survey. The scale measures the psychological well-being of students receiving services.
The survey was administered in person or online. The results indicate the following:
 Intake Well-being (SOS-10) score was 3.46 which is below the clinical cut-off.
 Current Well-being (SOS-10) score was 4.75 which is above the clinical cut-off
 Student reported that they generally experienced some changes in their thinking,
feeling, or behaviors after the session.
(See the attached power point presentation prepared by Dr. Owen).
We developed a collaborative relationship with Dr. Richard Wilson, Health Promotions and
Behavioral Science. Dr. Wilson received IRB approval to review the Alcohol Use Disorders
Identification Test (AUDIT) scores and records of 600 students. The AUDIT is administered at
intake to all students served by the Counseling Center. Dr. Wilson sought to determine if there
was a relationship between AUDIT scores and related patient information. The findings of the
study will provide guidance information for the CC and for the Alcohol Coalition (see attached
power point by Dr. Wilson).
In November of 2007, two consultants representing the American College Health Association
(ACHA) conducted a site visit to evaluate the U of L Health Services organization and the
delivery of mental health/counseling services for students. The consultants made a number of
recommendations for health services and the counseling center. The Counseling Center has
made progress on the following items of recommendation:
1. Recommendation: Inadequate support staff, using work-study students to cover the
front desk, and no front desk coverage for extended hours.
Work-study students are no longer used to cover the front desk. A full-time staff person
has been hired to assist with the coverage of the front desk and to cover evening hours.
2. Recommendation: The hours of operation include early evening hours to better
accommodate the needs of commuter students.
Hours have been extended to 8:00 pm three nights a week.
3. Recommendation: Counseling staff be increased to 8.0 FTE
Funding has been approved for FY 2012 to increase staff to 6.8 FTE.
4. Recommendation: There is a need to increase the number of doctoral level providers to
develop and maintain a high quality-training program. Currently there is only one
doctoral level staff person.
Doctoral level staff has increased to 4.8 staff.
5. Recommendation: Staff conduct a regular meeting to staff cases.
Staff met on Friday with the psychiatric staff to discuss cases.
6. Recommendation: The development and utilization of electronic counseling records.
9. Top Goals for the Counseling Center
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Continue to strengthen the relationship between the Counseling Center and the Kent
School of Social Work.
Continue the assessment/research relationship with Dr. Jesse Owen, ECPY.
Continue to explore the possibility of the use of the AUDIT scores as an assessment of
alcohol use among counseling center client.
Devise and implement a student satisfaction survey.
Continue updating the policy and procedures manual.
Seek a funding source to update the live supervision cameras.
Develop and implement a triad system to reduce the time students wait to be seen and
eliminate the need for a waiting list.
10. Issues and Challenges
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As we continue to grow as a practicum site and the potential increase in staff, the need
for additional office space continues to be an issue.
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The current camera system used for live supervision of practicum students is outdated
and needs to be replaced.
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The Mental Health Symposium scheduled for May 2011 was cancelled due to low
registration. We are exploring other avenues to provide professional development to
the regional area.
Counseling Center Metrics
07/01/2010-06/30/2011
Scheduled
Appointments
Intakes
Counseling
Sessions
No
Shows
Vince Brown
Juan Pablo
Kalawski
750
144
476
130
420
61
258
101
Joanna Morse
785
80
481
184
Michelle Pinckney
1054
103
732
219
Terri White
822
70
656
96
Totals
3831
458
2603
730
40
Practicum
Students
Scheduled
Appointments
Intakes
Counseling
Sessions
No
Shows
Groups
Lorna Busch
295
20
199
66
10
Danelle Crawford
131
11
92
19
9
Steve Discont
79
13
43
23
Jonathan Moore
238
27
166
40
Liz Rhyne
33
3
22
8
Sarah Wellman
117
11
91
15
Don Wooldridge
34
0
23
11
927
85
636
182
Staff
Totals
Scheduled
Appointments
4758
Center Totals
Counseling
Intakes
Sessions
543
3239
No
Shows
912
Groups*
40
5
24