QUESTIONNAIRE
EVALUATING THE IMPLEMENTATION OF THE RECOMMENDATIONS OF THE FIRST RWG MEETING
UNDER THE GOVERNANCE OF INFORMATION TECHNOLOGY
ANSWERS
1
Is your IT organisation positioned at a directorate level?
YES NO
2
Is its senior manager a Computer Scientist / Customs Officer / Other employment type (please specify)?
YES NO
3
Do you think that the financial management mechanisms of the IT organisation are free from red tape?
YES NO
4
Are computer scientists considered customs agents in their own right within your Customs Administration?
YES NO
REGARDING THE DEVELOPMENT OF COMPUTER SOLUTIONS IN THE CUSTOMS ADMINISTRATION
ANSWERS
1
Is there any communication between your customs clearance application and other computer applications?
YES NO
2
Does your information system comply with the regional norms and standards?
YES NO
3
Does your information system comply with the international norms and standards?
YES NO
4
Has computer project management always been awarded to your IT organisation?
YES NO
5
Is your Administration committed to a single window or to a single-window project?
YES NO
6
Is your Administration committed to a process of electronic payment?
YES NO
7
Are documents required under the customs procedure submitted electronically?
YES NO
REGARDING THE DEVELOPMENT OF COOPERATION SYSTEMS AMONG CUSTOMS ADMINISTRATIONS
1
2
As part of the WCO / WCA regional coaching programme, has your IT organisation been requested by other
Administrations from the Region?
Have you applied to other IT organisations from the WCO Region?
ANSWERS
YES NO
YES NO
3
Is your IT organisation committed to an electronic data exchange process with a sister customs administration,
in respect of transit?
YES NO
4
Do you use WCO tools? If so, which ones?
YES NO
COMMENTS
COMMENTS
COMMENTS
CURRENT SITUATION OF IT ORGANISATIONS MEANT FOR THE PREPARATION OF THE 2nd RWG MEETING
IT ORGANISATION LEADERSHIP
ANSWERS
2
Do you think that your agents have acquired better understanding of the missions and values of your
organisation?
Do you have an external communication policy to make your missions, values and outcomes known?
3
Does your Customs Administration have a team in charge of reforms?
YES NO
4
If so, is your IT organisation represented within such reforms committee?
YES NO
5
Does your Customs Administration have a website?
YES NO
6
Does your IT organisation include a technological intelligence and innovation component?
YES NO
7
Does your IT organisation have a Blueprint?
YES NO
8
Does your IT organisation have an action plan?
YES NO
1
MANAGEMENT
YES NO
YES NO
ANSWERS
1
Do you have project monitoring tools and activities?
YES NO
2
Do you have a manual of compliance?
YES NO
3
Are you committed to best practices implementation process (Cobit, ITIL, ISO 27000 ....)
YES NO
4
Do you have an IT security policy?
YES NO
HUMAN RESSOURCES
COMMENTS
ANSWERS
1
Does your Customs Administration have a human resource management application?
YES NO
2
Do you have an IT staff capacity building policy?
YES NO
3
Does your Customs Administration use the following pieces of software:
YES NO
E_Learning
YES NO
Clikc
YES NO
COMMENTS
COMMENTS
4
What is the number of agents in your IT organisation? Please specify
Number of Engineers?
Number of Technicians?
Customs Officers?
Others?
5
Do you have any mechanism to assess your agents?
PARTNERSHIP
YES NO
ANSWERS
1
Do you have an electronic platform for data exchange with other Public Administrations and the private sector?
YES NO
2
Does your IT organisation have an online support service for users?
YES NO
3
Does your IT organisation conduct periodic satisfaction surveys on users (customs officers and private users)?
YES NO
4
Does your IT organisation propose mechanisms whereby requests are made electronically?
YES NO
CUSTOMS PROCEDURE (SECURING AND FACILITATING TRADE)
ANSWERS
1
Do you receive transport documents (AWB, manifest, etc.) electronically?
YES NO
2
Is ECOR activity on unloading (entering data onto a tally sheet, developing a differential statement (a statement
establishing discrepancies), etc.) computerized?
YES NO
3
Does your computer system ensure traceability of goods stored in clearance stores and areas?
YES NO
4
Does your computer system manage an automatic disposal operation (time limit in clearance stores and areas is
exceeded)?
YES NO
5
Is auction computerized?
YES NO
6
Is managing exemptions (requests, approvals, allocation of securities, etc.) computerized?
YES NO
7
Do you have a registered luggage and cross-border goods clearance module?
YES NO
8
Do you have a cash and bearer monetary instruments declaration module?
YES NO
COMMENTS
COMMENTS
9
Do you have a database:
Value
YES NO
Customs fraud
YES NO
10
Does your clearance IT system cover the whole country?
YES NO
11
What customs clearance software do you use? [Asycuda; Asycuda World; Others to be specified]?
YES NO
12
Do you have a decision support system?
YES NO
13
Have you mobile device solutions in connection with your business application?
YES NO