Services Description
GPSoC Service Name
Crescendo DigiScribe-XL Digital Dictation & Transcription System
GPSoC Service ID
Server Modules
DS-10 - DigiScribe Database & Reporting Server - 10 Users
DS-25 - DigiScribe Database & Reporting Server- 25 Users
DS-50 - DigiScribe Database & Reporting Server- 50 Users
DS-50+- DigiScribe Database & Reporting Server - 50+ Users
DR - DigiRouter Automated Outsourcing Module
Server Upgrade Modules
DS-25-UG - DigiScribe Server Upgrade - 10 to 25 Users
DS-50-UG - DigiScribe Server Upgrade - 25 to 50 Users
DS-50+-UG - DigiScribe Server Upgrade - 50 to 50+ Users
Client Modules
DDIP - DigiDictate-IP Desktop Dictation Software – Single User
DDIP-101-250 - DigiDictate-IP Desktop Dictation Software – 101 to 250 Users
DDIP-251-500 - DigiDictate-IP Desktop Dictation Software – 251 to 500 Users
DSIP - DigiService-IP Mobile Dictation Integration Software
DPIP - DigiPlayer-IP Desktop Transcription Software – Single User
DPIP-101-250 - DigiPlayer-IP Desktop Transcription Software – 101 to 250 Users
DPIP-251-500 - DigiPlayer-IP Desktop Transcription Software – 251 to 500 Users
VR-MED - Integrated Medical Voice Recognition Software
Desktop Dictation Hardware Options
DES-MIC - Desktop Microphone USB
MIC-BOOM - Desktop Boom Mike USB
MIC-HEAD - Microphone Headset USB
Mobile Hardware Device
MOB-MIC - Mobile Digital Recorder USB
Desktop Transcription Hardware
FOOT-PED - 3 Button Foot Pedal USB
HEAD-SET - Stereo Headset 3.5mm
Implementation & Training
CSL-REM-HALF – Crescendo Remote Setup & Training Plan (1/2 Day)
CSL-OS-HALF – Crescendo Onsite Setup & Training Plan (1/2 Day)
CSL-OS-FULL – Crescendo Onsite Setup & Training Plan (1 Day)
Functionality/Service
Overview
Description of each section required to implement Crescendo DigiSribe-XL
Server Modules.
The customer requires one of the server modules to be determined by the number of users
accessing the Crescendo system. Each module is made up of an SQL database, a central file
store of voice files and the referral reporting functionality for auditing referral activity.
Server Upgrade Modules.
Should a customer exceed the number of users for the module originally purchased they are
required to upgrade the server module to the next user banding.
Client Modules.
DDIP – DigiDictate-IP is the client access software required for each clinician to log onto
the system to dictate their referrals. Each log in is unique to the user.
DSIP - DigiService-IP is the software that manages the downloading, file conversion and
delivery of dictations recorded on a mobile dictation device or Smartphone. DigiService-IP
is supplied with each DigiDictate-IP license.
DPIP - DigiPlayer-IP is the client access software required for each transcriptionist to log
onto the system to transcribe referrals. Each log in is unique to the user.
VR-MED is the optional Dragon Medical Practice Edition integrated voice recognition
software. This enables clinicians to dictate both referrals and consultation notes into the
clinical system.
Desktop Dictation Hardware Options.
DES-MIC - USB powered recording microphone with speaker push button record,
playback, rewind and fast forward. Includes trackball mouse navigation control and
buttons for launching and signing off dictations.
MIC-BOOM – Basic desktop USB recording microphone with no push button functionality.
MIC-HEAD – USB Headset with microphone.
Mobile Hardware Device.
MOB-MIC – Wireless mobile recorder for mobile working. Voice files stored on SD card
until docked and downloaded. (Automated with DigiService-IP).
Desktop Transcription Hardware.
FOOT-PED – Transcription foot pedal with playback, rewind and fast forward functions.
HEAD-SET – Stereo headset with 3.5mm jack plug.
Example requirements for a Practice with 8 doctors and 2 secretaries.
1 x DigiConsole 10 user
8 x DigiDictate Client Licenses
8 x DES-MIC USB Professional Microphone
2 x DigiPlayer Client Licenses
2 x FOOT-PED Transcription foot pedals
2 x HEAD-SET Stereo Headset
Current Integrations with Principal Clinical Systems:
TPP SystmOne
EMIS Web
Vision LAN
Support
The Crescendo software is supported via our UK office helpline and a team of professional
support staff. The support package includes a dedicated helpline, software updates,
configuration assistance and training. Most support activities are performed remotely via
secure remote access or the N3 NHS network where required. Site visits are also available
when necessary but rarely ever required.
The Helpline operates from 8:30am to 5:30pm for all phone and email queries which are
dealt with as per our predefined service level agreements (SLA). The SLA includes response
times for P1 – System Down, P2 - Software Defects & P3 – Software configuration Issues.
The Crescendo software support is only mandatory in year one and is optional in years two
onwards. Non-contracts customers have access to “pay per incident” support where and
when necessary.
Standard Service Performance & Support:
CRESCENDO products and services are design of maximum uptime and minimal
downtime. 98% of all support calls are answered dealt with and closed on the first time of
calling. Logged support calls will receive a call back within the hour for a 98% fix rate
with just 2% of calls requiring escalation and further investigation.
Availability Standard:
System availability is 99% across 24 hours per day,
365 days per year.
(The availability measure excludes planned downtime
which will be notified to customers at least 10 days in
advance and will be undertaken at a time to suit the
customer, i.e. non busy periods for example between
surgery hours.
Incident Fix Times Standard:
CRESCENDO shall make its employees available for
telephone support with authorised personnel to
answer questions or resolve problems that may arise
from the use of the Crescendo Software.
Furthermore, this unlimited support shall include
remote diagnostics and troubleshooting when
required.
Fix Time Variant 1:
Non-Emergency Support - This support shall be
provided Monday to Friday, from 8:30 a.m. until
5:30 p.m., Greenwich Mean Time (GMT),
excluding statutory holidays for all calls
pertaining to system use or non-critical faults.
Priority One calls, are deemed to be a
system/software down situation, shall be
responded to immediately during normal business
hours and within 60 minutes during out of hours,
including weekends and public holidays.
Resources shall be focused on the situation until a
resolution is found.
Priority Two calls are deemed to be incorrect
system performance or results and shall be
responded to within four hours of receipt during
normal business hours. A detailed response shall
be provided within 24 hours of receipt of the call.
Where a Software deficiency is found, a resolution
shall be provided within 15 days.
Priority Three calls are deemed to be questions
concerning functionality (i.e., how do I do this) or
system inconveniences and shall be responded to
within eight hours of receipt during normal
business hours. A detailed response shall be
provided within 5 working days of receipt of the
call. Where a Software deficiency is found, a
mutually acceptable resolution shall be provided
in a subsequent release of the Software.
Fix Time Variant 2:
Emergency Support (Optional) - Emergency
support can be provided 24 hours a day, seven
days a week, and 365 days a year for situations
where the system or Software becomes unusable.
Helpdesk Standard:
Dependencies
CRESCENDO shall make its employees available for
telephone support with authorised personnel to
answer questions or resolve problems that may arise
from the use of the Crescendo Software.
Furthermore, this unlimited support shall include
remote diagnostics and troubleshooting when
required.
Crescendo supply third party hardware devices to work alongside their software solution.
We are master distributers for Philips, Olympus & VEC which give us maximum choice
when it comes to sourcing professional dictation and transcription hardware.
We also integrate Dragon Medical voice recognition through a runtime licence agreement
with Nuance. Support and maintenance is provided through our contract with Nuance,
meaning the end user does not have any direct contact with Nuance and any new versions
are supplied through Crescendo for the term of the contract. Dragon licenses are
purchased on a per user basis through Crescendo.
Infrastructure dependencies
Crescendo replies on industry standard hardware and Microsoft operating systems as a
secure platform for deployment.
Service dependencies
Only the first years’ service contract is mandatory 2nd and subsequent years support is
optional Out of contract support available at £199 per hour. See SFIA rate card
Related Products or
Services
Where multiple products and services are offered by the Suppliers that have some form of
interdependency e.g. one product or service needs to first be in place before this one can be
provided or vice-versa then this should be identified here
At the heart of the system is the DigiScribe Server which includes the SQL Database,
Reporting & Integration Modules. This needs be purchased based on the total number of
users which will be setup on the system. This server module can be upgraded later if
necessary.
Client modules can then be added to the system such as, DigiDictate (Desktop Dictation),
DigiService (Mobile or Smartphone Dictation) and DigiPlayer (Desktop Transcription).
DigiDictate includes DigiService so this does not need to be purchased separately for the
same user. Additional client modules can be added later where necessary.
Hardware options are required for each client module. DigiDictate requires a Desktop
Hardware Device, DigiService requires a Mobile Hardware Device (or a personal
Smartphone) and DigiPlayer requires the Transcription Hardware.
Integrated Voice Recognition requires the Crescendo Server and Client modules for the
user to be in place before they can be used and cannot be used outside the system workflow.
The Crescendo DigiRouter Automated Outsourcing Module requires the DigiScribe Server
Module and a Desktop Transcription Module to be in place before it can be added to the
system.
All Hardware devices can be purchased separately and added to the system for extra users
or purchased as replacement devices.
The following diagram shows the software hierarchal approached to the Crescendo
software dependencies.
Digiscribe
Server
DigiDictate
Voice
Recognition
DigiService
Voice
Recognition
DigiPlayer
DigiRouter
Outsourcing
Pricing Information
Product or Service Name
Pricing Approach
DigiScribe Database & Reporting Server – 10 User
Standard Price (£’s)
Unit Price (£’s);
£249.00
Per System
One Off
Where alternative prices are available for variant levels of service,
these must be elaborated below. These variant services must be
consistent with those identified within Annex A of Schedule 4.1
(Supplier Solution).
Description of Variant Service (as
Price of Variant Service
elaborated in Annex A of Schedule
4.1 (Supplier Solution)
Service Variant description 1:
Unit Price (£’s);
The charges are for telephone
helpline, hardware and software
support and software updates.
Service Variant description 2:
£49
Per System
Per Annum
Unit Price (£’s);
N/A
Unit of charge (e.g per practice,
per device, per patient etc);
Service Variant description 3:
N/A
Time period (e.g.one-off charge,
per month, per quarter ,per
annum etc.)
Unit Price (£’s);
Unit of charge (e.g per practice,
per device, per patient etc);
ETC.
Integrations with Principal
Clinical System Providers
Time period (e.g.one-off charge,
per month, per quarter, per
annum etc.)
ETC.
Where there is a current or proposed integration with a Principal
Clinical System Provider, details should be provided of any price
differences that apply for:
Compliant / non-compliant Lot 1 integrations or variations; and
Price Variations that are dependent on the identity of the Principal
Clinical System Provider
NONE
Invoicing Terms
Invoice frequency (e.g. monthly, quarterly, annually)
Support is invoiced quarterly in arrears
Invoice delivery period (e.g. 5 working days after end on month; 15th
of month following service period etc.)
1st of the month following service delivery
Other invoicing terms:
N/A
Payment Terms
Due date for payment (e.g. 30 days after receipt of invoice)
30 Days after receipt of invoice
Details of any early payment discounts
None
Any other payment terms
Lease Purchase Option available on request
Discounts
Details of any volume discounts, including details of the volume bands
and the discounted price applying to each discount band.
Details of any multiple service discounts, including the service
combinations that qualify for a discount and the discounted prices
applying to each combination
None
Details of other available discounts. e.g.to different customer
types(e.g. large/small; new/existing), by geographical area, by sector
None
Dependencies
Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party,
Practice, other supplier) relating to the provision of the product or
service
The Crescendo server software requires client software modules for
each user and hardware devices for each computer to complete the
solution.
Infrastructure dependencies (networks, hardware, software etc.)
Crescendo replies on industry standard hardware and Microsoft
operating systems as a secure platform for deployment.
Service dependencies
Only the first years’ service contract is mandatory, 2nd and
subsequent years support is optional. Out of contract support
available at £199 per hour.(See SFIA rate card)
Local Personnel dependencies
Crescendo does not have any Local Personnel dependencies
Related Products or Services
Where multiple products and services are offered that have some form
of interdependency e.g. one product or service needs to be first in
place before this one can be provided or vice-versa then this should be
identified here;
None
Related products or services that can be provided at a lower price
consequent to this product or service being in place
None
Related products or services that need to be in place to enable this
Product or Service or to allow this Product or Service to be delivered
more efficiently
None
Resource Based Pricing
Where charges contain an element of charging for staff time (e.g.
training, consultancy services or bespoke activity) then such charges
should be referenced to the SFIA day rates contained within the
supplier details section of the catalogue together with any non-staff
components contained within the charge (e.g. training materials,
room hire etc.)
These charges are for on-site training and installation where the
client does not opt for our remote implementation.
Installation Engineer Rates = £800 per day (£100 per hour)
Implementation Specialist - £800 per day (£100 per hour)See SFIA
Rate Card
Other pricing information
Deployment arrangements: costs, duration and activities associated
with the deployment of this product or service
None
Exit arrangements: costs, duration and activities associated with the
termination of the supply of this product or service
None
Other
Product or Service Name
Pricing Approach
DigiScribe Database & Reporting Server – 25 User
Standard Price (£’s)
Unit Price (£’s);
£499.00
Per System
One Off
Where alternative prices are available for variant levels of service,
these must be elaborated below. These variant services must be
consistent with those identified within Annex A of Schedule 4.1
(Supplier Solution).
Description of Variant Service (as
Price of Variant Service
elaborated in Annex A of Schedule
4.1 (Supplier Solution)
Service Variant description 1:
£99Per System
The charges are for telephone
helpline, hardware and software
support and software updates.
Service Variant description 2:
Per annum
N/A
Unit of charge (e.g per practice,
per device, per patient etc);
Service Variant description 3:
Unit Price (£’s);
Time period (e.g.one-off charge,
per month, per quarter ,per
annum etc.)
Unit Price (£’s);
N/A
ETC.
Integrations with Principal
Clinical System Providers
Unit of charge (e.g per practice,
per device, per patient etc);
Time period (e.g.one-off charge,
per month, per quarter, per
annum etc.)
ETC.
Where there is a current or proposed integration with a Principal
Clinical System Provider, details should be provided of any price
differences that apply for:
Compliant / non-compliant Lot 1 integrations or variations; and
Price Variations that are dependent on the identity of the Principal
Clinical System Provider
NONE
Invoicing Terms
Invoice frequency (e.g. monthly, quarterly, annually)
Support is invoiced quarterly in arrears
Invoice delivery period (e.g. 5 working days after end on month; 15th
of month following service period et 1st of the month following service
delivery
Other invoicing terms:
N/A
Payment Terms
Due date for payment (e.g. 30 days after receipt of invoice)
30 Days after receipt of invoice
Details of any early payment discounts
None
Any other payment terms
Lease Purchase Option available on request
Discounts
Details of any volume discounts, including details of the volume bands
and the discounted price applying to each discount band.
None
Details of any multiple service discounts, including the service
combinations that qualify for a discount and the discounted prices
applying to each combination
None
Details of other available discounts. e.g.to different customer
types(e.g. large/small; new/existing), by geographical area, by sector
None
Dependencies
Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party,
Practice, other supplier) relating to the provision of the product or
service
The Crescendo server software requires client software modules for
each user and hardware devices for each computer to complete the
solution.
Infrastructure dependencies (networks, hardware, software etc.)
Crescendo replies on industry standard hardware and Microsoft
operating systems as a secure platform for deployment.
Service dependencies
Only the first years’ service contract is mandatory 2nd and
subsequent years support is optional. Out of contract support
available at £199 per hour.(See SFIA rate card)
Local Personnel dependencies
Crescendo does not have any Local Personnel dependencies
Related Products or Services
Where multiple products and services are offered that have some form
of interdependency e.g. one product or service needs to be first in
place before this one can be provided or vice-versa then this should be
identified here;
None
Related products or services that can be provided at a lower price
consequent to this product or service being in place
None
Related products or services that need to be in place to enable this
Product or Service or to allow this Product or Service to be delivered
more efficiently
None
Resource Based Pricing
Where charges contain an element of charging for staff time (e.g.
training, consultancy services or bespoke activity) then such charges
should be referenced to the SFIA day rates contained within the
supplier details section of the catalogue together with any non-staff
components contained within the charge (e.g. training materials,
room hire etc.)
These charges are for on-site training and installation where the
client does not opt for our remote implementation.
Installation Engineer Rates = £800 per day (£100 per hour)
Implementation Specialist - £800 per day (£100 per hour) See SFIA
Rate Card
Other pricing information
Deployment arrangements: costs, duration and activities associated
with the deployment of this product or service
Remote Installation and Training is per solution not per module and is
charged at our standard rates.
None
Exit arrangements: costs, duration and activities associated with the
termination of the supply of this product or service
None
Other
Product or Service Name
Pricing Approach
DigiScribe Database & Reporting Server – 50 User
Standard Price (£’s)
Unit Price (£’s);
£999.00
Per System
One Off
Where alternative prices are available for variant levels of service,
these must be elaborated below. These variant services must be
consistent with those identified within Annex A of Schedule 4.1
(Supplier Solution).
Description of Variant Service (as
Price of Variant Service
elaborated in Annex A of Schedule
4.1 (Supplier Solution)
Service Variant description 1:
£199Per System
The charges are for telephone
Per annum
helpline, hardware and software
support and software updates.
Service Variant description 2:
Unit Price (£’s);
N/A
Unit of charge (e.g per practice,
per device, per patient etc);
Service Variant description 3:
N/A
ETC.
Integrations with Principal
Clinical System Providers
Time period (e.g.one-off charge,
per month, per quarter ,per
annum etc.)
Unit Price (£’s);
Unit of charge (e.g per practice,
per device, per patient etc);
Time period (e.g.one-off charge,
per month, per quarter, per
annum etc.)
ETC.
Where there is a current or proposed integration with a Principal
Clinical System Provider, details should be provided of any price
differences that apply for:
Compliant / non-compliant Lot 1 integrations or variations; and
Price Variations that are dependent on the identity of the Principal
Clinical System Provider
NONE
Invoicing Terms
Invoice frequency (e.g. monthly, quarterly, annually)
Support is invoiced quarterly in arrears
Invoice delivery period (e.g. 5 working days after end on month; 15th
of month following service period etc.)
1st of the month following service delivery
Other invoicing terms:
N/A
Payment Terms
Due date for payment (e.g. 30 days after receipt of invoice)
30 Days after receipt of invoice
Details of any early payment discounts
None
Any other payment terms
Discounts
Lease Purchase Option available on request
Details of any volume discounts, including details of the volume bands
and the discounted price applying to each discount band.
Details of any multiple service discounts, including the service
combinations that qualify for a discount and the discounted prices
applying to each combination
None
Details of other available discounts. e.g.to different customer
types(e.g. large/small; new/existing), by geographical area, by sector
None
Dependencies
Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party,
Practice, other supplier) relating to the provision of the product or
service
The Crescendo server software requires client software modules for
each user and hardware devices for each computer to complete the
solution.
Infrastructure dependencies (networks, hardware, software etc.)
Crescendo replies on industry standard hardware and Microsoft
operating systems as a secure platform for deployment.
Service dependencies
Only the first years’ service contract is mandatory 2nd and
subsequent years support is optional. Out of contract support
available at £199 per hour.(See SFIA rate card)
Local Personnel dependencies
Crescendo does not have any Local Personnel dependencies
Related Products or Services
Where multiple products and services are offered that have some form
of interdependency e.g. one product or service needs to be first in
place before this one can be provided or vice-versa then this should be
identified here;
None
Related products or services that can be provided at a lower price
consequent to this product or service being in place
None
Related products or services that need to be in place to enable this
Product or Service or to allow this Product or Service to be delivered
more efficiently
None
Resource Based Pricing
Where charges contain an element of charging for staff time (e.g.
training, consultancy services or bespoke activity) then such charges
should be referenced to the SFIA day rates contained within the
supplier details section of the catalogue together with any non-staff
components contained within the charge (e.g. training materials,
room hire etc.)
These charges are for on-site training and installation where the
client does not opt for our remote implementation.
Installation Engineer Rates = £800 per day (£100 per hour)
Implementation Specialist - £800 per day (£100 per hour) See SFIA
Rate Card
Other pricing information
Deployment arrangements: costs, duration and activities associated
with the deployment of this product or service
None
Exit arrangements: costs, duration and activities associated with the
termination of the supply of this product or service
None
Other
Product or Service Name
Pricing Approach
DigiScribe Database & Reporting Server – 50 + User
Standard Price (£’s)
Unit Price (£’s);
£1499.00
Per System
One Off
Where alternative prices are available for variant levels of service,
these must be elaborated below. These variant services must be
consistent with those identified within Annex A of Schedule 4.1
(Supplier Solution).
Description of Variant Service (as
Price of Variant Service
elaborated in Annex A of Schedule
4.1 (Supplier Solution)
Service Variant description 1:
£299
Per System
The charges are for telephone
helpline, hardware and software
support and software updates.
Per annum
Service Variant description 2:
Unit Price (£’s);
N/A
Unit of charge (e.g per practice,
per device, per patient etc);
Service Variant description 3:
N/A
ETC.
Integrations with Principal
Clinical System Providers
Time period (e.g.one-off charge,
per month, per quarter ,per
annum etc.)
Unit Price (£’s);
Unit of charge (e.g per practice,
per device, per patient etc);
Time period (e.g.one-off charge,
per month, per quarter, per
annum etc.)
ETC.
Where there is a current or proposed integration with a Principal
Clinical System Provider, details should be provided of any price
differences that apply for:
Compliant / non-compliant Lot 1 integrations or variations; and
Price Variations that are dependent on the identity of the Principal
Clinical System Provider
NONE
Invoicing Terms
Invoice frequency (e.g. monthly, quarterly, annually)
Support is invoiced quarterly in arrears
Invoice delivery period (e.g. 5 working days after end on month; 15th
of month following service period etc.)
1st of the month following service delivery
Other invoicing terms:
N/A
Payment Terms
Due date for payment (e.g. 30 days after receipt of invoice)
30 Days after receipt of invoice
Details of any early payment discounts
None
Any other payment terms
On Request Lease Purchase Option available on request
Discounts
Details of any volume discounts, including details of the volume bands
and the discounted price applying to each discount band.
None
Details of any multiple service discounts, including the service
combinations that qualify for a discount and the discounted prices
applying to each combination
None
Details of other available discounts. e.g.to different customer
types(e.g. large/small; new/existing), by geographical area, by sector
None
Dependencies
Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party,
Practice, other supplier) relating to the provision of the product or
service
The Crescendo server software requires client software modules for
each user and hardware devices for each computer to complete the
solution.
Infrastructure dependencies (networks, hardware, software etc.)
Crescendo replies on industry standard hardware and Microsoft
operating systems as a secure platform for deployment.
Service dependencies
Only the first years’ service contract is mandatory 2nd and
subsequent years support is optional. Out of contract support
available at £199 per hour.(See SFIA rate card)
Local Personnel dependencies
Crescendo does not have any Local Personnel dependencies
Related Products or Services
Where multiple products and services are offered that have some form
of interdependency e.g. one product or service needs to be first in
place before this one can be provided or vice-versa then this should be
identified here;
None
Related products or services that can be provided at a lower price
consequent to this product or service being in place
None
Related products or services that need to be in place to enable this
Product or Service or to allow this Product or Service to be delivered
more efficiently
None
Resource Based Pricing
Where charges contain an element of charging for staff time (e.g.
training, consultancy services or bespoke activity) then such charges
should be referenced to the SFIA day rates contained within the
supplier details section of the catalogue together with any non-staff
components contained within the charge (e.g. training materials,
room hire etc.)
These charges are for on-site training and installation where the
client does not opt for our remote implementation.
Installation Engineer Rates = £800 per day (£100 per hour)
Implementation Specialist - £800 per day (£100 per hour) See SFIA
Rate Card
Other pricing information
Deployment arrangements: costs, duration and activities associated
with the deployment of this product or service
None
Exit arrangements: costs, duration and activities associated with the
termination of the supply of this product or service
None
Other
Product or Service Name
Functionality/Service
Overview
Pricing Approach
DigiRouter Automated Outsourcing Module
Automated Outsourcing to outside Transcription Service Providers
Standard Price (£’s)
£2,995.00
Per Module
One Off
Unit Price (£’s);
Where alternative prices are available for variant levels of service,
these must be elaborated below. These variant services must be
consistent with those identified within Annex A of Schedule 4.1
(Supplier Solution).
Description of Variant Service (as
Price of Variant Service
elaborated in Annex A of Schedule
4.1 (Supplier Solution)
Service Variant description 1:
Unit Price (£’s);
£599
The charges are for telephone
Unit of charge (e.g per practice,
helpline, hardware and software
per device, per patient etc);
support and software updates.
Per Module
Time period (e.g.one-off charge,
per month, per quarter ,per
annum etc.)
Per annum
Service Variant description 2:
Unit Price (£’s);
N/A
Service Variant description 3:
N/A
ETC.
Integrations with Principal
Clinical System Providers
Unit of charge (e.g per practice,
per device, per patient etc);
Time period (e.g.one-off charge,
per month, per quarter ,per
annum etc.)
Unit Price (£’s);
Unit of charge (e.g per practice,
per device, per patient etc);
Time period (e.g.one-off charge,
per month, per quarter, per
annum etc.)
ETC.
Where there is a current or proposed integration with a Principal
Clinical System Provider, details should be provided of any price
differences that apply for:
Compliant / non-compliant Lot 1 integrations or variations; and
Price Variations that are dependent on the identity of the Principal
Clinical System Provider
NONE
Invoicing Terms
Invoice frequency (e.g. monthly, quarterly, annually)
Support is invoiced quarterly in arrears
Invoice delivery period (e.g. 5 working days after end on month; 15th
of month following service period etc.)
1st of the month following service delivery
Other invoicing terms:
N/A
Payment Terms
Due date for payment (e.g. 30 days after receipt of invoice)
30 Days after receipt of invoice
Details of any early payment discounts
None
Any other payment terms
On RequestLease Purchase Option available on request
Discounts
Details of any volume discounts, including details of the volume bands
and the discounted price applying to each discount band.
None
Details of any multiple service discounts, including the service
combinations that qualify for a discount and the discounted prices
applying to each combination
None
Details of other available discounts. e.g.to different customer
types(e.g. large/small; new/existing), by geographical area, by sector
None
Dependencies
Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party,
Practice, other supplier) relating to the provision of the product or
service
The Crescendo server software requires client software modules for
each user and hardware devices for each computer to complete the
solution.
Infrastructure dependencies (networks, hardware, software etc.)
Crescendo replies on industry standard hardware and Microsoft
operating systems as a secure platform for deployment.
Service dependencies
Only the first years’ service contract is mandatory 2nd and
subsequent years support is optional. Out of contract support
available at £199 per hour.(See SFIA rate card)
Local Personnel dependencies
Crescendo does not have any Local Personnel dependencies
Related Products or Services
Where multiple products and services are offered that have some form
of interdependency e.g. one product or service needs to be first in
place before this one can be provided or vice-versa then this should be
identified here;
None
Related products or services that can be provided at a lower price
consequent to this product or service being in place
None
Related products or services that need to be in place to enable this
Product or Service or to allow this Product or Service to be delivered
more efficiently
None
Resource Based Pricing
Where charges contain an element of charging for staff time (e.g.
training, consultancy services or bespoke activity) then such charges
should be referenced to the SFIA day rates contained within the
supplier details section of the catalogue together with any non-staff
components contained within the charge (e.g. training materials,
room hire etc.)
These charges are for on-site training and installation where the
client does not opt for our remote implementation.
Installation Engineer Rates = £800 per day (£100 per hour)
Implementation Specialist - £800 per day (£100 per hour) See SFIA
Rate Card
Other pricing information
Deployment arrangements: costs, duration and activities associated
with the deployment of this product or service
None
Exit arrangements: costs, duration and activities associated with the
termination of the supply of this product or service
None
Other
Product or Service Name
DS-25-UG DigiScribe Server Upgrade – 10-25 Users
Functionality/Service
Overview
Pricing Approach
Upgrade of DigiScribe Database & Reporting Server from 10 to 25
Users
Standard Price (£’s)
Unit Price (£’s);
£299
Per Practice
Charging Unit (e.g. per practice,
per device, per patient etc);
Service Period (e.g.one-off
One Off
charge, per month, per quarter
,per annum etc.)
Where alternative prices are available for variant levels of service,
these must be elaborated below. These variant services must be
consistent with those identified within Annex A of Schedule 4.1
(Supplier Solution).
Description of Variant Service (as
Price of Variant Service
elaborated in Annex A of Schedule
4.1 (Supplier Solution)
Service Variant description 1:
Unit Price (£’s);
£99
The charges are for telephone
Unit of charge (e.g per practice,
helpline, hardware and software
per device, per patient etc);
support and software updates.
Per Practice
Time period (e.g.one-off charge,
per month, per quarter ,per
annum etc.)
Per Annum
Service Variant description 2:
Unit Price (£’s);
N/A
Service Variant description 3:
N/A
ETC.
Integrations with Principal
Clinical System Providers
Unit of charge (e.g per practice,
per device, per patient etc);
Time period (e.g.one-off charge,
per month, per quarter ,per
annum etc.)
Unit Price (£’s);
Unit of charge (e.g per practice,
per device, per patient etc);
Time period (e.g.one-off charge,
per month, per quarter, per
annum etc.)
ETC.
Where there is a current or proposed integration with a Principal
Clinical System Provider, details should be provided of any price
differences that apply for:
Compliant / non-compliant Lot 1 integrations or variations; and
Price Variations that are dependent on the identity of the Principal
Clinical System Provider
NONE
Invoicing Terms
Invoice frequency (e.g. monthly, quarterly, annually)
Support is invoiced quarterly in arrears
Invoice delivery period (e.g. 5 working days after end on month; 15th
of month following service period etc.)1st of the month following
service delivery
Other invoicing terms:
N/A
Payment Terms
Due date for payment (e.g. 30 days after receipt of invoice)
30 Days after receipt of invoice
Details of any early payment discounts
None
Any other payment terms
Lease Purchase Option available on request
Discounts
Details of any volume discounts, including details of the volume bands
and the discounted price applying to each discount band.
None
Details of any multiple service discounts, including the service
combinations that qualify for a discount and the discounted prices
applying to each combination
None
Details of other available discounts. e.g.to different customer
types(e.g. large/small; new/existing), by geographical area, by sector
None
Dependencies
Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party,
Practice, other supplier) relating to the provision of the product or
service
The Crescendo server software requires client software modules for
each user and hardware devices for each computer to complete the
solution.
Infrastructure dependencies (networks, hardware, software etc.)
Crescendo replies on industry standard hardware and Microsoft
operating systems as a secure platform for deployment.
Service dependencies
Only the first years’ service contract is mandatory 2nd and subsequent
years support is optional. Out of contract support available at £199
per hour.(See SFIA rate card)
Local Personnel dependencies
Crescendo does not have any Local Personnel dependencies
Related Products or Services
Where multiple products and services are offered that have some form
of interdependency e.g. one product or service needs to be first in
place before this one can be provided or vice-versa then this should be
identified here;
None
Related products or services that can be provided at a lower price
consequent to this product or service being in place
None
Related products or services that need to be in place to enable this
Product or Service or to allow this Product or Service to be delivered
more efficiently
None
Resource Based Pricing
Where charges contain an element of charging for staff time (e.g.
training, consultancy services or bespoke activity) then such charges
should be referenced to the SFIA day rates contained within the
supplier details section of the catalogue together with any non-staff
components contained within the charge (e.g. training materials,
room hire etc.)
These charges are for on-site training and installation where the
client does not opt for our remote implementation.
Installation Engineer Rates = £800 per day (£100 per hour)
Implementation Specialist - £800 per day (£100 per hour) See SFIA
Rate Card
Other pricing information
Deployment arrangements: costs, duration and activities associated
with the deployment of this product or service
None
Exit arrangements: costs, duration and activities associated with the
termination of the supply of this product or service
None
Other
Product or Service Name
DS-25-UG DigiScribe Server Upgrade – 25-50 Users
Functionality/Service
Overview
Pricing Approach
Upgrade of DigiScribe Database & Reporting Server from 25 to 50
Users
Standard Price (£’s)
Unit Price (£’s);
£599
Per Practice
Charging Unit (e.g. per practice,
per device, per patient etc);
Service Period (e.g.one-off
One Off
charge, per month, per quarter
,per annum etc.)
Where alternative prices are available for variant levels of service,
these must be elaborated below. These variant services must be
consistent with those identified within Annex A of Schedule 4.1
(Supplier Solution).
Description of Variant Service (as
Price of Variant Service
elaborated in Annex A of Schedule
4.1 (Supplier Solution)
Service Variant description 1:
Unit Price (£’s);
£199
The charges are for telephone
Unit of charge (e.g per practice,
helpline, hardware and software
per device, per patient etc);
support and software updates.
Per Practice
Time period (e.g.one-off charge,
per month, per quarter ,per
annum etc.)
Per Annum
Service Variant description 2:
Unit Price (£’s);
N/A
Service Variant description 3:
N/A
Unit of charge (e.g per practice,
per device, per patient etc);
Time period (e.g.one-off charge,
per month, per quarter ,per
annum etc.)
Unit Price (£’s);
Unit of charge (e.g per practice,
per device, per patient etc);
ETC.
Integrations with Principal
Clinical System Providers
Time period (e.g.one-off charge,
per month, per quarter, per
annum etc.)
ETC.
Where there is a current or proposed integration with a Principal
Clinical System Provider, details should be provided of any price
differences that apply for:
Compliant / non-compliant Lot 1 integrations or variations; and
Price Variations that are dependent on the identity of the Principal
Clinical System Provider
NONE
Invoicing Terms
Invoice frequency (e.g. monthly, quarterly, annually)
Support is invoiced quarterly in arrears
Invoice delivery period (e.g. 5 working days after end on month; 15th
of month following service period etc.)
1st of the month following service delivery
Other invoicing terms:
N/A
Payment Terms
Due date for payment (e.g. 30 days after receipt of invoice)
30 Days after receipt of invoice
Details of any early payment discounts
None
Any other payment terms
Lease Purchase Option available on request
Discounts
Details of any volume discounts, including details of the volume bands
and the discounted price applying to each discount band.
None
Details of any multiple service discounts, including the service
combinations that qualify for a discount and the discounted prices
applying to each combination
None
Details of other available discounts. e.g.to different customer
types(e.g. large/small; new/existing), by geographical area, by sector
None
Dependencies
Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party,
Practice, other supplier) relating to the provision of the product or
service
The Crescendo server software requires client software modules for
each user and hardware devices for each computer to complete the
solution.
Infrastructure dependencies (networks, hardware, software etc.)
Crescendo replies on industry standard hardware and Microsoft
operating systems as a secure platform for deployment.
Service dependencies
Only the first years’ service contract is mandatory 2nd and
subsequent years support is optional. Out of contract support
available at £199 per hour.(See SFIA rate card)
Local Personnel dependencies
Crescendo does not have any Local Personnel dependencies
Related Products or Services
Where multiple products and services are offered that have some form
of interdependency e.g. one product or service needs to be first in
place before this one can be provided or vice-versa then this should be
identified here;
None
Related products or services that can be provided at a lower price
consequent to this product or service being in place
None
Related products or services that need to be in place to enable this
Product or Service or to allow this Product or Service to be delivered
more efficiently
None
Resource Based Pricing
Where charges contain an element of charging for staff time (e.g.
training, consultancy services or bespoke activity) then such charges
should be referenced to the SFIA day rates contained within the
supplier details section of the catalogue together with any non-staff
components contained within the charge (e.g. training materials,
room hire etc.)
These charges are for on-site training and installation where the
client does not opt for our remote implementation.
Installation Engineer Rates = £800 per day (£100 per hour)
Implementation Specialist - £800 per day (£100 per hour) See SFIA
Rate Card
Other pricing information
Deployment arrangements: costs, duration and activities associated
with the deployment of this product or service
None
Exit arrangements: costs, duration and activities associated with the
termination of the supply of this product or service
None
Other
Product or Service Name
DS-50-UG DigiScribe Server Upgrade – 50-50+ Users
Functionality/Service
Overview
Pricing Approach
Upgrade of DigiScribe Database & Reporting Server from 50 to 50+
Users
Standard Price (£’s)
Unit Price (£’s);
£799
Per Practice
Charging Unit (e.g. per practice, per
device, per patient etc);
Service Period (e.g.one-off charge,
per month, per quarter ,per annum
etc.)
Where alternative prices are available for variant levels of service, these
must be elaborated below. These variant services must be consistent
with those identified within Annex A of Schedule 4.1 (Supplier Solution).
Description of Variant Service
Price of Variant Service
(as elaborated in Annex A of
Schedule 4.1 (Supplier Solution)
Service Variant description 1:
Unit Price (£’s);
£299
The charges are for telephone Unit of charge (e.g per practice, per
helpline, hardware and
device, per patient etc);
software support and software Per Practice
updates.
Time period (e.g.one-off charge, per
month, per quarter ,per annum etc.)
Per Annum
One Off
Service Variant description 2:
Unit Price (£’s);
N/A
Unit of charge (e.g per practice, per
device, per patient etc);
Service Variant description 3:
N/A
ETC.
Integrations with Principal
Clinical System Providers
Time period (e.g.one-off charge, per
month, per quarter ,per annum etc.)
Unit Price (£’s);
Unit of charge (e.g per practice, per
device, per patient etc);
Time period (e.g.one-off charge, per
month, per quarter, per annum etc.)
ETC.
Where there is a current or proposed integration with a Principal
Clinical System Provider, details should be provided of any price
differences that apply for:
Compliant / non-compliant Lot 1 integrations or variations; and
Price Variations that are dependent on the identity of the Principal
Clinical System Provider
NONE
Invoicing Terms
Invoice frequency (e.g. monthly, quarterly, annually)
Support is invoiced quarterly in arrears
Invoice delivery period (e.g. 5 working days after end on month; 15th of
month following service period etc.)
1st of the month following service delivery
Other invoicing terms:
N/A
Payment Terms
Due date for payment (e.g. 30 days after receipt of invoice)
30 Days after receipt of invoice
Details of any early payment discounts
None
Any other payment terms
Lease Purchase Option available on request
Discounts
Details of any volume discounts, including details of the volume bands
and the discounted price applying to each discount band.
None
Details of any multiple service discounts, including the service
combinations that qualify for a discount and the discounted prices
applying to each combination
None
Details of other available discounts. e.g.to different customer types(e.g.
large/small; new/existing), by geographical area, by sector
None
Dependencies
Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party,
Practice, other supplier) relating to the provision of the product or
service
The Crescendo server software requires client software modules for
each user and hardware devices for each computer to complete the
solution.
Infrastructure dependencies (networks, hardware, software etc.)
Crescendo replies on industry standard hardware and Microsoft
operating systems as a secure platform for deployment.
Service dependencies
Only the first years’ service contract is mandatory 2nd and subsequent
years support is optional. Out of contract support available at £199 per
hour.(See SFIA rate card)
Local Personnel dependencies
Crescendo does not have any Local Personnel dependencies
Related Products or Services
Where multiple products and services are offered that have some form
of interdependency e.g. one product or service needs to be first in place
before this one can be provided or vice-versa then this should be
identified here;
None
Related products or services that can be provided at a lower price
consequent to this product or service being in place
None
Related products or services that need to be in place to enable this
Product or Service or to allow this Product or Service to be delivered
more efficiently
None
Resource Based Pricing
Where charges contain an element of charging for staff time (e.g.
training, consultancy services or bespoke activity) then such charges
should be referenced to the SFIA day rates contained within the supplier
details section of the catalogue together with any non-staff components
contained within the charge (e.g. training materials, room hire etc.)
These charges are for on-site training and installation where the client
does not opt for our remote implementation.
Installation Engineer Rates = £800 per day (£100 per hour)
Implementation Specialist - £800 per day (£100 per hour) See SFIA Rate
Card
Other pricing information
Deployment arrangements: costs, duration and activities associated
with the deployment of this product or service
None
Exit arrangements: costs, duration and activities associated with the
termination of the supply of this product or service
None
Other
Product or Service Name
Pricing Approach
DigiDictate-IP Desktop Dictation Software
Standard Price (£’s)
Unit Price (£’s);
£249.00
Per Concurrent User
Charging Unit (e.g. per practice,
per device, per patient etc);
Service Period (e.g.one-off charge,
One Off
per month, per quarter ,per
annum etc.)
Where alternative prices are available for variant levels of service, these
must be elaborated below. These variant services must be consistent
with those identified within Annex A of Schedule 4.1 (Supplier Solution).
Description of Variant Service (as Price of Variant Service
elaborated in Annex A of Schedule
4.1 (Supplier Solution)
Service Variant description 1:
The charges are for telephone
helpline, hardware and software
support and software updates.
Service Variant description 2:
N/A
Service Variant description 3:
N/A
ETC.
Integrations with Principal
Clinical System Providers
Unit Price (£’s);
£49
Unit of charge (e.g per practice,
per device, per patient etc);
Per Concurrent User
Time period (e.g.one-off charge,
per month, per quarter ,per
annum etc.)
Per Annum
Unit Price (£’s);
Unit of charge (e.g per practice,
per device, per patient etc);
Time period (e.g.one-off charge,
per month, per quarter ,per
annum etc.)
Unit Price (£’s);
Unit of charge (e.g per practice,
per device, per patient etc);
Time period (e.g.one-off charge,
per month, per quarter, per
annum etc.)
ETC.
Where there is a current or proposed integration with a Principal
Clinical System Provider, details should be provided of any price
differences that apply for:
Compliant / non-compliant Lot 1 integrations or variations; and
Price Variations that are dependent on the identity of the Principal
Clinical System Provider
NONE
Invoicing Terms
Invoice frequency (e.g. monthly, quarterly, annually)
Support is invoiced quarterly in arrears
Invoice delivery period (e.g. 5 working days after end on month; 15th of
month following service period etc.)
1st of the month following service delivery
Other invoicing terms:
N/A
Payment Terms
Due date for payment (e.g. 30 days after receipt of invoice)
30 Days after receipt of invoice
Details of any early payment discounts
None
Any other payment terms
Discounts
Lease Purchase Option available on request
Details of any volume discounts, including details of the volume bands
and the discounted price applying to each discount band.
The following Volume Banding applies based on the number of licence
purchased.
1-100
101-250
251-500
Licences
Licences
Licences
£249 (As above)
£199
£149
There is no volume banding discount on Support Services
Details of any multiple service discounts, including the service
combinations that qualify for a discount and the discounted prices
applying to each combination
None
Details of other available discounts. e.g.to different customer types(e.g.
large/small; new/existing), by geographical area, by sector
None
Dependencies
Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party,
Practice, other supplier) relating to the provision of the product or
service
The Crescendo client software requires hardware devices for each
computer to complete the solution.
Infrastructure dependencies (networks, hardware, software etc.)
Crescendo replies on industry standard hardware and Microsoft
operating systems as a secure platform for deployment.
Service dependencies
Only the first years’ service contract is mandatory 2nd and subsequent
years support is optional. Out of contract support available at £199 per
hour.(See SFIA rate card)
Local Personnel dependencies
Crescendo does not have any Local Personnel dependencies
Related Products or Services
Where multiple products and services are offered that have some form
of interdependency e.g. one product or service needs to be first in place
before this one can be provided or vice-versa then this should be
identified here;
None
Related products or services that can be provided at a lower price
consequent to this product or service being in place
None
Related products or services that need to be in place to enable this
Product or Service or to allow this Product or Service to be delivered
more efficiently
None
Resource Based Pricing
Where charges contain an element of charging for staff time (e.g.
training, consultancy services or bespoke activity) then such charges
should be referenced to the SFIA day rates contained within the supplier
details section of the catalogue together with any non-staff components
contained within the charge (e.g. training materials, room hire etc.)
These charges are for on-site training and installation where the client
does not opt for our remote implementation.
Other pricing information
Installation Engineer Rates = £800 per day (£100 per hour)
Implementation Specialist - £800 per day (£100 per hour)
See SFIA Rate Card
Deployment arrangements: costs, duration and activities associated
with the deployment of this product or service
None
Exit arrangements: costs, duration and activities associated with the
termination of the supply of this product or service
None
Other
Product or Service Name
Functionality/Service
Overview
DigiService-IP Mobile Dictation Software
DigiService-IP Mobile Dictation Software Client License
Mobile Download Management Software
Pricing Approach
Standard Price (£’s)
Unit Price (£’s);
£49.00
Charging Unit (e.g. per practice, per
device, per patient etc);
Per User
One Off
Service Period (e.g.one-off charge, per
month, per quarter ,per annum etc.)
Where alternative prices are available for variant levels of service, these
must be elaborated below. These variant services must be consistent
with those identified within Annex A of Schedule 4.1 (Supplier Solution).
Description of Variant Service
Price of Variant Service
(as elaborated in Annex A of
Schedule 4.1 (Supplier Solution)
Service Variant description 1:
Unit Price (£’s);
£9
The charges are for telephone Unit of charge (e.g per practice, per
helpline, hardware and
device, per patient etc);
software support and software Per User
updates.
Time period (e.g.one-off charge, per
month, per quarter ,per annum etc.)
Per Annum
Service Variant description 2:
Unit Price (£’s);
N/A
Service Variant description 3:
N/A
ETC.
Integrations with Principal
Clinical System Providers
Unit of charge (e.g per practice, per
device, per patient etc);
Time period (e.g.one-off charge, per
month, per quarter ,per annum etc.)
Unit Price (£’s);
Unit of charge (e.g per practice, per
device, per patient etc);
Time period (e.g.one-off charge, per
month, per quarter, per annum etc.)
ETC.
Where there is a current or proposed integration with a Principal
Clinical System Provider, details should be provided of any price
differences that apply for:
Compliant / non-compliant Lot 1 integrations or variations; and
Price Variations that are dependent on the identity of the Principal
Clinical System Provider
NONE
Invoicing Terms
Invoice frequency (e.g. monthly, quarterly, annually)
Support is invoiced quarterly in arrears
Invoice delivery period (e.g. 5 working days after end on month; 15th of
month following service period etc.)
1st of the month following service delivery
Other invoicing terms:
N/A
Payment Terms
Due date for payment (e.g. 30 days after receipt of invoice)
30 Days after receipt of invoice
Details of any early payment discounts
None
Any other payment terms
Lease Purchase Option available on request
Discounts
Details of any volume discounts, including details of the volume bands
and the discounted price applying to each discount band.
DigiService-IP Mobile Dictation Software is supplied at Zero cost where
DigiDictate-IP licences are purchased.
Details of any multiple service discounts, including the service
combinations that qualify for a discount and the discounted prices
applying to each combination
N/A
Details of other available discounts. e.g.to different customer types(e.g.
large/small; new/existing), by geographical area, by sector
None
Dependencies
Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party,
Practice, other supplier) relating to the provision of the product or
service
The Crescendo client software requires hardware devices for each
computer to complete the solution.
Infrastructure dependencies (networks, hardware, software etc.)
Crescendo replies on industry standard hardware and Microsoft
operating systems as a secure platform for deployment.
Service dependencies
Only the first years’ service contract is mandatory 2nd and subsequent
years support is optional. Out of contract support available at £199 per
hour.(See SFIA rate card)
Local Personnel dependencies
Crescendo does not have any Local Personnel dependencies
Related Products or Services
Where multiple products and services are offered that have some form of
interdependency e.g. one product or service needs to be first in place
before this one can be provided or vice-versa then this should be
identified here;
None
Related products or services that can be provided at a lower price
consequent to this product or service being in place
None
Related products or services that need to be in place to enable this
Product or Service or to allow this Product or Service to be delivered
more efficiently
None
Resource Based Pricing
Where charges contain an element of charging for staff time (e.g.
training, consultancy services or bespoke activity) then such charges
should be referenced to the SFIA day rates contained within the supplier
details section of the catalogue together with any non-staff components
contained within the charge (e.g. training materials, room hire etc.)
These charges are for on-site training and installation where the client
does not opt for our remote implementation.
Other pricing information
Installation Engineer Rates = £800 per day (£100 per hour)
Implementation Specialist - £800 per day (£100 per hour)
See SFIA Rate Card
Deployment arrangements: costs, duration and activities associated with
the deployment of this product or service
None
Exit arrangements: costs, duration and activities associated with the
termination of the supply of this product or service
None
Other
Product or Service Name
Functionality/Service
Overview
DigiPlayer-IP Desktop Transcription Software
DigiPlayer-IP Desktop Transcription Software
Desktop Transcription Client License
Pricing Approach
Standard Price (£’s)
Unit Price (£’s);
£249.00
Charging Unit (e.g. per practice, per
device, per patient etc);
Per User
One Off
Service Period (e.g.one-off charge, per
month, per quarter ,per annum etc.)
Where alternative prices are available for variant levels of service, these
must be elaborated below. These variant services must be consistent
with those identified within Annex A of Schedule 4.1 (Supplier Solution).
Description of Variant Service
Price of Variant Service
(as elaborated in Annex A of
Schedule 4.1 (Supplier Solution)
Service Variant description 1:
Unit Price (£’s);
£49
The charges are for telephone Unit of charge (e.g per practice, per
helpline, hardware and
device, per patient etc);
software support and software Per User
updates.
Time period (e.g.one-off charge, per
month, per quarter ,per annum etc.)
Per Annum
Service Variant description 2:
Unit Price (£’s);
N/A
Service Variant description 3:
N/A
ETC.
Integrations with Principal
Clinical System Providers
Unit of charge (e.g per practice, per
device, per patient etc);
Time period (e.g.one-off charge, per
month, per quarter ,per annum etc.)
Unit Price (£’s);
Unit of charge (e.g per practice, per
device, per patient etc);
Time period (e.g.one-off charge, per
month, per quarter, per annum etc.)
ETC.
Where there is a current or proposed integration with a Principal
Clinical System Provider, details should be provided of any price
differences that apply for:
Compliant / non-compliant Lot 1 integrations or variations; and
Price Variations that are dependent on the identity of the Principal
Clinical System Provider
NONE
Invoicing Terms
Invoice frequency (e.g. monthly, quarterly, annually)
Support is invoiced quarterly in arrears
Invoice delivery period (e.g. 5 working days after end on month; 15th of
month following service period etc.)
1st of the month following service delivery
Other invoicing terms:
N/A
Payment Terms
Due date for payment (e.g. 30 days after receipt of invoice)
30 Days after receipt of invoice
Details of any early payment discounts
None
Any other payment term Lease Purchase Option available on request
Discounts
Details of any volume discounts, including details of the volume bands
and the discounted price applying to each discount band.
The following Volume Banding applies based on the number of licence
purchased.
1-100
101-250
251-500
Licences
Licences
Licences
£249 (As above)
£199
£149
There is no volume banding discounts on Support Services
Details of any multiple service discounts, including the service
combinations that qualify for a discount and the discounted prices
applying to each combination
None
Details of other available discounts. e.g.to different customer types(e.g.
large/small; new/existing), by geographical area, by sector
None
Dependencies
Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party,
Practice, other supplier) relating to the provision of the product or
service
The Crescendo client software requires hardware devices for each
computer to complete the solution.
Infrastructure dependencies (networks, hardware, software etc.)
Crescendo replies on industry standard hardware and Microsoft
operating systems as a secure platform for deployment.
Service dependencies
Only the first years’ service contract is mandatory 2nd and subsequent
years support is optional. Out of contract support available at £199 per
hour.(See SFIA rate card)
Local Personnel dependencies
Crescendo does not have any Local Personnel dependencies
Related Products or Services
Where multiple products and services are offered that have some form of
interdependency e.g. one product or service needs to be first in place
before this one can be provided or vice-versa then this should be
identified here;
None
Related products or services that can be provided at a lower price
consequent to this product or service being in place
None
Related products or services that need to be in place to enable this
Product or Service or to allow this Product or Service to be delivered
more efficiently
None
Resource Based Pricing
Where charges contain an element of charging for staff time (e.g.
training, consultancy services or bespoke activity) then such charges
should be referenced to the SFIA day rates contained within the supplier
details section of the catalogue together with any non-staff components
contained within the charge (e.g. training materials, room hire etc.)
These charges are for on-site training and installation where the client
does not opt for our remote implementation.
Other pricing information
Installation Engineer Rates = £800 per day (£100 per hour)
Implementation Specialist - £800 per day (£100 per hour)
See SFIA Rate Card
Deployment arrangements: costs, duration and activities associated with
the deployment of this product or service
None
Exit arrangements: costs, duration and activities associated with the
termination of the supply of this product or service
None
Other
Product or Service Name
Functionality/Service
Overview
Pricing Approach
Integrated Medical Voice Recognition Software
Integrated Medical Voice Recognition Software
Front and Back End (VR) for referrals and Consultation notes within the
Principle Clinical System
Standard Price (£’s)
Unit Price (£’s);
£899.00
Per User
One Off
Charging Unit (e.g. per practice, per
device, per patient etc);
Service Period (e.g.one-off charge, per
month, per quarter ,per annum etc.)
Where alternative prices are available for variant levels of service, these
must be elaborated below. These variant services must be consistent
with those identified within Annex A of Schedule 4.1 (Supplier Solution).
Description of Variant Service
Price of Variant Service
(as elaborated in Annex A of
Schedule 4.1 (Supplier Solution)
Service Variant description 1:
Unit Price (£’s);
£199
The charges are for telephone Unit of charge (e.g per practice, per
helpline, hardware and
device, per patient etc);
software support and software Per User
updates.
Time period (e.g.one-off charge, per
month, per quarter ,per annum etc.)
Per Annum
Service Variant description 2:
Unit Price (£’s);
N/A
Service Variant description 3:
N/A
ETC.
Integrations with Principal
Unit of charge (e.g per practice, per
device, per patient etc);
Time period (e.g.one-off charge, per
month, per quarter ,per annum etc.)
Unit Price (£’s);
Unit of charge (e.g per practice, per
device, per patient etc);
Time period (e.g.one-off charge, per
month, per quarter, per annum etc.)
ETC.
Where there is a current or proposed integration with a Principal
Clinical System Providers
Clinical System Provider, details should be provided of any price
differences that apply for:
Compliant / non-compliant Lot 1 integrations or variations; and
Price Variations that are dependent on the identity of the Principal
Clinical System Provider
NONE
Invoicing Terms
Invoice frequency (e.g. monthly, quarterly, annually)
Support is invoiced quarterly in arrears
Invoice delivery period (e.g. 5 working days after end on month; 15th of
month following service period etc.)
1st of the month following service delivery
Other invoicing terms:
N/A
Payment Terms
Due date for payment (e.g. 30 days after receipt of invoice)
30 Days after receipt of invoice
Details of any early payment discounts
None
Any other payment terms
Lease Purchase Option available on request
Discounts
Details of any volume discounts, including details of the volume bands
and the discounted price applying to each discount band.
The following Volume Banding applies based on the number of license
purchased.
1-25
26-50
51-150
151 plus
Licences
Licences
Licences
Licences
£899 (As above)
£849
£799
£749
There is no volume banding discounts on Support Services
Details of any multiple service discounts, including the service
combinations that qualify for a discount and the discounted prices
applying to each combination
None
Details of other available discounts. e.g.to different customer types(e.g.
large/small; new/existing), by geographical area, by sector
None
Dependencies
Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party,
Practice, other supplier) relating to the provision of the product or
service
Crescendo supply third party hardware devices to work alongside their
software solution.
The Voice Recognition software requires a Crescendo client software
licence and hardware devices for each computer to complete the
solution.
The Voice Recognition is Dragon based so requires ordering licences
from Nuance. The software is deployed and supported by Crescendo
Infrastructure dependencies (networks, hardware, software etc.)
Crescendo replies on industry standard hardware and Microsoft
operating systems as a secure platform for deployment.
Service dependencies
Only the first years’ service contract is mandatory 2nd and subsequent
years support is optional. Out of contract support available at £199 per
hour.(See SFIA rate card)
Local Personnel dependencies
Crescendo does not have any Local Personnel dependencies
Related Products or Services
Where multiple products and services are offered that have some form of
interdependency e.g. one product or service needs to be first in place
before this one can be provided or vice-versa then this should be
identified here;
None
Related products or services that can be provided at a lower price
consequent to this product or service being in place
None
Related products or services that need to be in place to enable this
Product or Service or to allow this Product or Service to be delivered
more efficiently
None
Resource Based Pricing
Where charges contain an element of charging for staff time (e.g.
training, consultancy services or bespoke activity) then such charges
should be referenced to the SFIA day rates contained within the supplier
details section of the catalogue together with any non-staff components
contained within the charge (e.g. training materials, room hire etc.)
These charges are for on-site training and installation where the client
does not opt for our remote implementation.
Other pricing information
Installation Engineer Rates = £800 per day (£100 per hour)
Implementation Specialist - £800 per day (£100 per hour)
See SFIA Rate Card
Deployment arrangements: costs, duration and activities associated with
the deployment of this product or service
None
Exit arrangements: costs, duration and activities associated with the
termination of the supply of this product or service
None
Other
Product or Service Name
Functionality/Service
Overview
Pricing Approach
DES-MIC Desktop Microphone USB
USB Desktop Microphone Push Button Control with Trackball
Navigation.
Standard Price (£’s)
Unit Price (£’s);
£149.00
Per Device
One Off
Charging Unit (e.g. per practice, per
device, per patient etc);
Service Period (e.g.one-off charge, per
month, per quarter ,per annum etc.)
Where alternative prices are available for variant levels of service, these
must be elaborated below. These variant services must be consistent
with those identified within Annex A of Schedule 4.1 (Supplier Solution).
Description of Variant Service
Price of Variant Service
(as elaborated in Annex A of
Schedule 4.1 (Supplier Solution)
Service Variant description 1:
Unit Price (£’s);
The charges are for telephone
helpline, hardware and
Unit of charge (e.g per practice, per
device, per patient etc);
software support and software
updates.
Service Variant description 2:
N/A
Service Variant description 3:
N/A
ETC.
Integrations with Principal
Clinical System Providers
Time period (e.g.one-off charge, per
month, per quarter ,per annum etc.)
Unit Price (£’s);
Unit of charge (e.g per practice, per
device, per patient etc);
Time period (e.g.one-off charge, per
month, per quarter ,per annum etc.)
Unit Price (£’s);
Unit of charge (e.g per practice, per
device, per patient etc);
Time period (e.g.one-off charge, per
month, per quarter, per annum etc.)
ETC.
Where there is a current or proposed integration with a Principal
Clinical System Provider, details should be provided of any price
differences that apply for:
Compliant / non-compliant Lot 1 integrations or variations; and
Price Variations that are dependent on the identity of the Principal
Clinical System Provider
NONE
Invoicing Terms
Invoice frequency (e.g. monthly, quarterly, annually)
Support is invoiced quarterly in arrears
Invoice delivery period (e.g. 5 working days after end on month; 15th of
month following service period etc.)
1st of the month following service delivery
Other invoicing terms:
N/A
Payment Terms
Due date for payment (e.g. 30 days after receipt of invoice)
30 Days after receipt of invoice
Details of any early payment discounts
None
Any other payment terms
Lease Purchase Option available on request
Discounts
Details of any volume discounts, including details of the volume bands
and the discounted price applying to each discount band.
None
Details of any multiple service discounts, including the service
combinations that qualify for a discount and the discounted prices
applying to each combination
None
Details of other available discounts. e.g.to different customer types(e.g.
large/small; new/existing), by geographical area, by sector
None
Dependencies
Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party,
Practice, other supplier) relating to the provision of the product or
service
A Crescendo client software licence is required to operate the hardware
devices on each computer. All hardware devices are supplied with the
manufacturers return to base warranty which is available on request.
Infrastructure dependencies (networks, hardware, software etc.)
Crescendo replies on industry standard hardware and Microsoft
operating systems as a secure platform for deployment.
Service dependencies
All hardware devices are supplied with the manufacturers return to base
warranty which is available on request.
Local Personnel dependencies
Crescendo does not have any Local Personnel dependencies
Related Products or Services
Where multiple products and services are offered that have some form of
interdependency e.g. one product or service needs to be first in place
before this one can be provided or vice-versa then this should be
identified here;
None
Related products or services that can be provided at a lower price
consequent to this product or service being in place
None
Related products or services that need to be in place to enable this
Product or Service or to allow this Product or Service to be delivered
more efficiently
None
Resource Based Pricing
Where charges contain an element of charging for staff time (e.g.
training, consultancy services or bespoke activity) then such charges
should be referenced to the SFIA day rates contained within the supplier
details section of the catalogue together with any non-staff components
contained within the charge (e.g. training materials, room hire etc.)
These charges are for on-site training and installation where the client
does not opt for our remote implementation.
Other pricing information
Installation Engineer Rates = £800 per day (£100 per hour)
Implementation Specialist - £800 per day (£100 per hour)
See SFIA Rate Card
Deployment arrangements: costs, duration and activities associated with
the deployment of this product or service
None
Exit arrangements: costs, duration and activities associated with the
termination of the supply of this product or service
None
Other
Product or Service Name
MIC-BOOM Desktop Boom Mike USB
Functionality/Service
Overview
Basic USB Desktop boom noise cancellation microphone
Pricing Approach
Standard Price (£’s)
Unit Price (£’s);
£15.00
Charging Unit (e.g. per practice, per
device, per patient etc);
Per Set
Service Period (e.g.one-off charge,
per month, per quarter ,per annum
etc.)
Where alternative prices are available for variant levels of service, these
must be elaborated below. These variant services must be consistent
with those identified within Annex A of Schedule 4.1 (Supplier Solution).
Description of Variant Service
Price of Variant Service
(as elaborated in Annex A of
Schedule 4.1 (Supplier Solution)
One Off
Service Variant description 1:
Unit Price (£’s);
The charges are for telephone
helpline, hardware and
software support and software
updates.
Unit of charge (e.g per practice, per
device, per patient etc);
Service Variant description 2:
N/A
Service Variant description 3:
N/A
ETC.
Integrations with Principal
Clinical System Providers
Time period (e.g.one-off charge, per
month, per quarter ,per annum etc.)
Unit Price (£’s);
Unit of charge (e.g per practice, per
device, per patient etc);
Time period (e.g.one-off charge, per
month, per quarter ,per annum etc.)
Unit Price (£’s);
Unit of charge (e.g per practice, per
device, per patient etc);
Time period (e.g.one-off charge, per
month, per quarter, per annum etc.)
ETC.
Where there is a current or proposed integration with a Principal
Clinical System Provider, details should be provided of any price
differences that apply for:
Compliant / non-compliant Lot 1 integrations or variations; and
Price Variations that are dependent on the identity of the Principal
Clinical System Provider
NONE
Invoicing Terms
Invoice frequency (e.g. monthly, quarterly, annually)
Support is invoiced quarterly in arrears
Invoice delivery period (e.g. 5 working days after end on month; 15th of
month following service period etc.)
1st of the month following service delivery
Other invoicing terms:
N/A
Payment Terms
Due date for payment (e.g. 30 days after receipt of invoice)
30 Days after receipt of invoice
Details of any early payment discounts
None
Any other payment terms
Lease Purchase Option available on request
Discounts
Details of any volume discounts, including details of the volume bands
and the discounted price applying to each discount band.
Details of any multiple service discounts, including the service
combinations that qualify for a discount and the discounted prices
applying to each combination
Details of other available discounts. e.g.to different customer types(e.g.
large/small; new/existing), by geographical area, by sector
None
Dependencies
Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party,
Practice, other supplier) relating to the provision of the product or
service
A Crescendo client software licence is required to operate the hardware
devices on each computer. All hardware devices are supplied with the
manufacturers return to base warranty which is available on request.
Infrastructure dependencies (networks, hardware, software etc.)
Crescendo replies on industry standard hardware and Microsoft
operating systems as a secure platform for deployment.
Service dependencies
All hardware devices are supplied with the manufacturers return to
base warranty which is available on request.
Local Personnel dependencies
Crescendo does not have any Local Personnel dependencies
Related Products or Services
Where multiple products and services are offered that have some form
of interdependency e.g. one product or service needs to be first in place
before this one can be provided or vice-versa then this should be
identified here;
None
Related products or services that can be provided at a lower price
consequent to this product or service being in place
None
Related products or services that need to be in place to enable this
Product or Service or to allow this Product or Service to be delivered
more efficiently
None
Resource Based Pricing
Where charges contain an element of charging for staff time (e.g.
training, consultancy services or bespoke activity) then such charges
should be referenced to the SFIA day rates contained within the supplier
details section of the catalogue together with any non-staff components
contained within the charge (e.g. training materials, room hire etc.)
These charges are for on-site training and installation where the client
does not opt for our remote implementation.
Other pricing information
Installation Engineer Rates = £800 per day (£100 per hour)
Implementation Specialist - £800 per day (£100 per hour)
See SFIA Rate Card
Deployment arrangements: costs, duration and activities associated
with the deployment of this product or service
None
Exit arrangements: costs, duration and activities associated with the
termination of the supply of this product or service
None
Other
Product or Service Name
MIC-HEAD Microphone Headset USB
Functionality/Service
Overview
Stereo headset with built in noise reduction microphone
Pricing Approach
Standard Price (£’s)
Unit Price (£’s);
£39.00
Charging Unit (e.g. per practice,
per device, per patient etc);
Per Set
Service Period (e.g.one-off charge,
per month, per quarter ,per
annum etc.)
Where alternative prices are available for variant levels of service, these
must be elaborated below. These variant services must be consistent
One Off
with those identified within Annex A of Schedule 4.1 (Supplier Solution).
Description of Variant Service (as
elaborated in Annex A of Schedule
4.1 (Supplier Solution)
Service Variant description 1:
The charges are for telephone
helpline, hardware and software
support and software updates.
Service Variant description 2:
N/A
Service Variant description 3:
N/A
ETC.
Integrations with Principal
Clinical System Providers
Price of Variant Service
Unit Price (£’s);
Unit of charge (e.g per practice,
per device, per patient etc);
Time period (e.g.one-off charge,
per month, per quarter ,per
annum etc.)
Unit Price (£’s);
Unit of charge (e.g per practice,
per device, per patient etc);
Time period (e.g.one-off charge,
per month, per quarter ,per
annum etc.)
Unit Price (£’s);
Unit of charge (e.g per practice,
per device, per patient etc);
Time period (e.g.one-off charge,
per month, per quarter, per
annum etc.)
ETC.
Where there is a current or proposed integration with a Principal
Clinical System Provider, details should be provided of any price
differences that apply for:
Compliant / non-compliant Lot 1 integrations or variations; and
Price Variations that are dependent on the identity of the Principal
Clinical System Provider
NONE
Invoicing Terms
Invoice frequency (e.g. monthly, quarterly, annually)
Support is invoiced quarterly in arrears
Invoice delivery period (e.g. 5 working days after end on month; 15th of
month following service period etc.)
1st of the month following service delivery
Other invoicing terms:
N/A
Payment Terms
Due date for payment (e.g. 30 days after receipt of invoice)
30 Days after receipt of invoice
Details of any early payment discounts
None
Any other payment terms
Lease Purchase Option available on request
Discounts
Details of any volume discounts, including details of the volume bands
and the discounted price applying to each discount band.
Details of any multiple service discounts, including the service
combinations that qualify for a discount and the discounted prices
applying to each combination
Details of other available discounts. e.g.to different customer types(e.g.
large/small; new/existing), by geographical area, by sector
None
Dependencies
Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party,
Practice, other supplier) relating to the provision of the product or
service
A Crescendo client software licence is required to operate the hardware
devices on each computer. All hardware devices are supplied with the
manufacturers return to base warranty which is available on request.
Infrastructure dependencies (networks, hardware, software etc.)
Crescendo replies on industry standard hardware and Microsoft
operating systems as a secure platform for deployment.
Service dependencies
All hardware devices are supplied with the manufacturers return to
base warranty which is available on request.
Local Personnel dependencies
Crescendo does not have any Local Personnel dependencies
Related Products or Services
Where multiple products and services are offered that have some form
of interdependency e.g. one product or service needs to be first in place
before this one can be provided or vice-versa then this should be
identified here;
None
Related products or services that can be provided at a lower price
consequent to this product or service being in place
None
Related products or services that need to be in place to enable this
Product or Service or to allow this Product or Service to be delivered
more efficiently
None
Resource Based Pricing
Where charges contain an element of charging for staff time (e.g.
training, consultancy services or bespoke activity) then such charges
should be referenced to the SFIA day rates contained within the supplier
details section of the catalogue together with any non-staff components
contained within the charge (e.g. training materials, room hire etc.)
These charges are for on-site training and installation where the client
does not opt for our remote implementation.
Other pricing information
Installation Engineer Rates = £800 per day (£100 per hour)
Implementation Specialist - £800 per day (£100 per hour)
See SFIA Rate Card
Deployment arrangements: costs, duration and activities associated
with the deployment of this product or service
None
Exit arrangements: costs, duration and activities associated with the
termination of the supply of this product or service
None
Other
Product or Service Name
MOB-MIC Mobile Digital Recorder USB
Functionality/Service
Overview
MOB-MIC Mobile Digital Recorder USB
Pricing Approach
Standard Price (£’s)
Unit Price (£’s);
£220.00
Charging Unit (e.g. per practice, per
device, per patient etc);
Per Device
One Off
Service Period (e.g.one-off charge, per
month, per quarter ,per annum etc.)
Where alternative prices are available for variant levels of service, these
must be elaborated below. These variant services must be consistent
with those identified within Annex A of Schedule 4.1 (Supplier Solution).
Description of Variant Service
Price of Variant Service
(as elaborated in Annex A of
Schedule 4.1 (Supplier Solution)
Service Variant description 1:
Unit Price (£’s);
The charges are for telephone
helpline, hardware and
software support and software
updates.
Service Variant description 2:
N/A
Service Variant description 3:
N/A
ETC.
Integrations with Principal
Clinical System Providers
Unit of charge (e.g per practice, per
device, per patient etc);
Time period (e.g.one-off charge, per
month, per quarter ,per annum etc.)
Unit Price (£’s);
Unit of charge (e.g per practice, per
device, per patient etc);
Time period (e.g.one-off charge, per
month, per quarter ,per annum etc.)
Unit Price (£’s);
Unit of charge (e.g per practice, per
device, per patient etc);
Time period (e.g.one-off charge, per
month, per quarter, per annum etc.)
ETC.
Where there is a current or proposed integration with a Principal
Clinical System Provider, details should be provided of any price
differences that apply for:
Compliant / non-compliant Lot 1 integrations or variations; and
Price Variations that are dependent on the identity of the Principal
Clinical System Provider
NONE
Invoicing Terms
Invoice frequency (e.g. monthly, quarterly, annually)
Support is invoiced quarterly in arrears
Invoice delivery period (e.g. 5 working days after end on month; 15th of
month following service period etc.)
1st of the month following service delivery
Other invoicing terms:
N/A
Payment Terms
Due date for payment (e.g. 30 days after receipt of invoice)
30 Days after receipt of invoice
Details of any early payment discounts
None
Any other payment terms
Lease Purchase Option available on request
Discounts
Details of any volume discounts, including details of the volume bands
and the discounted price applying to each discount band.
Details of any multiple service discounts, including the service
combinations that qualify for a discount and the discounted prices
applying to each combination
Details of other available discounts. e.g.to different customer types(e.g.
large/small; new/existing), by geographical area, by sector
None
Dependencies
Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party,
Practice, other supplier) relating to the provision of the product or
service
A Crescendo client software licence is required to operate the hardware
devices on each computer. All hardware devices are supplied with the
manufacturers return to base warranty which is available on request.
Infrastructure dependencies (networks, hardware, software etc.)
Crescendo replies on industry standard hardware and Microsoft
operating systems as a secure platform for deployment.
Service dependencies
All hardware devices are supplied with the manufacturers return to base
warranty which is available on request.
Local Personnel dependencies
Crescendo does not have any Local Personnel dependencies
Related Products or Services
Where multiple products and services are offered that have some form of
interdependency e.g. one product or service needs to be first in place
before this one can be provided or vice-versa then this should be
identified here;
None
Related products or services that can be provided at a lower price
consequent to this product or service being in place
None
Related products or services that need to be in place to enable this
Product or Service or to allow this Product or Service to be delivered
more efficiently
None
Resource Based Pricing
Where charges contain an element of charging for staff time (e.g.
training, consultancy services or bespoke activity) then such charges
should be referenced to the SFIA day rates contained within the supplier
details section of the catalogue together with any non-staff components
contained within the charge (e.g. training materials, room hire etc.)
These charges are for on-site training and installation where the client
does not opt for our remote implementation.
Other pricing information
Installation Engineer Rates = £800 per day (£100 per hour)
Implementation Specialist - £800 per day (£100 per hour)
See SFIA Rate Card
Deployment arrangements: costs, duration and activities associated with
the deployment of this product or service
None
Exit arrangements: costs, duration and activities associated with the
termination of the supply of this product or service
None
Other
Product or Service Name
FOOT-PED 3 Button Foot Pedal USB
Functionality/Service
Overview
Configurable 3 button foot pedal for rewind, fast forward and play
control
Pricing Approach
Standard Price (£’s)
Unit Price (£’s);
£50.00
Charging Unit (e.g. per practice, per
device, per patient etc);
Per Set
One Off
Service Period (e.g.one-off charge, per
month, per quarter ,per annum etc.)
Where alternative prices are available for variant levels of service, these
must be elaborated below. These variant services must be consistent
with those identified within Annex A of Schedule 4.1 (Supplier Solution).
Description of Variant Service
Price of Variant Service
(as elaborated in Annex A of
Schedule 4.1 (Supplier Solution)
Service Variant description 1:
Unit Price (£’s);
The charges are for telephone
helpline, hardware and
software support and software
updates.
Service Variant description 2:
N/A
Service Variant description 3:
N/A
ETC.
Integrations with Principal
Clinical System Providers
Unit of charge (e.g per practice, per
device, per patient etc);
Time period (e.g.one-off charge, per
month, per quarter ,per annum etc.)
Unit Price (£’s);
Unit of charge (e.g per practice, per
device, per patient etc);
Time period (e.g.one-off charge, per
month, per quarter ,per annum etc.)
Unit Price (£’s);
Unit of charge (e.g per practice, per
device, per patient etc);
Time period (e.g.one-off charge, per
month, per quarter, per annum etc.)
ETC.
Where there is a current or proposed integration with a Principal
Clinical System Provider, details should be provided of any price
differences that apply for:
Compliant / non-compliant Lot 1 integrations or variations; and
Price Variations that are dependent on the identity of the Principal
Clinical System Provider
NONE
Invoicing Terms
Invoice frequency (e.g. monthly, quarterly, annuaSupport is invoiced
quarterly in arrears
Invoice delivery period (e.g. 5 working days after end on month; 15th of
month following service period etc.)
1st of the month following service delivery
Other invoicing terms:
N/A
Payment Terms
Due date for payment (e.g. 30 days after receipt of invoice)
30 Days after receipt of invoice
Details of any early payment discounts
None
Any other payment terms
Lease Purchase Option available on request
Discounts
Details of any volume discounts, including details of the volume bands
and the discounted price applying to each discount band.
Details of any multiple service discounts, including the service
combinations that qualify for a discount and the discounted prices
applying to each combination
Details of other available discounts. e.g.to different customer types(e.g.
large/small; new/existing), by geographical area, by sector
None
Dependencies
Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party,
Practice, other supplier) relating to the provision of the product or
service
A Crescendo client software licence is required to operate the hardware
devices on each computer. All hardware devices are supplied with the
manufacturers return to base warranty which is available on request.
Infrastructure dependencies (networks, hardware, software etc.)
Crescendo replies on industry standard hardware and Microsoft
operating systems as a secure platform for deployment.
Service dependencies
All hardware devices are supplied with the manufacturers return to base
warranty which is available on request.
Local Personnel dependencies
Crescendo does not have any Local Personnel dependencies
Related Products or Services
Where multiple products and services are offered that have some form of
interdependency e.g. one product or service needs to be first in place
before this one can be provided or vice-versa then this should be
identified here;
None
Related products or services that can be provided at a lower price
consequent to this product or service being in place
None
Related products or services that need to be in place to enable this
Product or Service or to allow this Product or Service to be delivered
more efficiently
None
Resource Based Pricing
Where charges contain an element of charging for staff time (e.g.
training, consultancy services or bespoke activity) then such charges
should be referenced to the SFIA day rates contained within the supplier
details section of the catalogue together with any non-staff components
contained within the charge (e.g. training materials, room hire etc.)
These charges are for on-site training and installation where the client
does not opt for our remote implementation.
Other pricing information
Installation Engineer Rates = £800 per day (£100 per hour)
Implementation Specialist - £800 per day (£100 per hour)
See SFIA Rate Card
Deployment arrangements: costs, duration and activities associated with
the deployment of this product or service
None
Exit arrangements: costs, duration and activities associated with the
termination of the supply of this product or service
None
Other
Product or Service Name
HEAD-SET Stereo Headset3.5mm
Functionality/Service
Overview
Stereo headset for superior sound quality, 3.5mm jack plug, extra-long
3m audio cable
Pricing Approach
Standard Price (£’s)
Unit Price (£’s);
£25.00
Charging Unit (e.g. per practice, per
device, per patient etc);
Per Set
One Off
Service Period (e.g.one-off charge, per
month, per quarter ,per annum etc.)
Where alternative prices are available for variant levels of service, these
must be elaborated below. These variant services must be consistent with
those identified within Annex A of Schedule 4.1 (Supplier Solution).
Description of Variant Service
Price of Variant Service
(as elaborated in Annex A of
Schedule 4.1 (Supplier
Solution)
Service Variant description 1:
Unit Price (£’s);
The charges are for telephone Unit of charge (e.g per practice, per
helpline, hardware and
device, per patient etc);
software support and software
updates.
Time period (e.g.one-off charge, per
month, per quarter ,per annum etc.)
Service Variant description 2:
Unit Price (£’s);
N/A
Service Variant description 3:
N/A
ETC.
Integrations with Principal
Clinical System Providers
Unit of charge (e.g per practice, per
device, per patient etc);
Time period (e.g.one-off charge, per
month, per quarter ,per annum etc.)
Unit Price (£’s);
Unit of charge (e.g per practice, per
device, per patient etc);
Time period (e.g.one-off charge, per
month, per quarter, per annum etc.)
ETC.
Where there is a current or proposed integration with a Principal Clinical
System Provider, details should be provided of any price differences that
apply for:
Compliant / non-compliant Lot 1 integrations or variations; and
Price Variations that are dependent on the identity of the Principal
Clinical System Provider
NONE
Invoicing Terms
Invoice frequency (e.g. monthly, quarterly, annually)
Support is invoiced quarterly in arrears
Invoice delivery period (e.g. 5 working days after end on month; 15th of
month following service period etc.)
1st of the month following service delivery
Other invoicing terms:
N/A
Payment Terms
Due date for payment (e.g. 30 days after receipt of invoice)
30 Days after receipt of invoice
Details of any early payment discounts
None
Any other payment terms
Lease Purchase Option available on request
Discounts
Details of any volume discounts, including details of the volume bands
and the discounted price applying to each discount band.
N/A
Details of any multiple service discounts, including the service
combinations that qualify for a discount and the discounted prices
applying to each combination
N/A
Details of other available discounts. e.g.to different customer types(e.g.
large/small; new/existing), by geographical area, by sector
None
Dependencies
Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party,
Practice, other supplier) relating to the provision of the product or
service
A Crescendo client software licence is required to operate the hardware
devices on each computer. All hardware devices are supplied with the
manufacturers return to base warranty which is available on request.
Infrastructure dependencies (networks, hardware, software etc.)
Crescendo replies on industry standard hardware and Microsoft
operating systems as a secure platform for deployment.
Service dependencies
All hardware devices are supplied with the manufacturers return to base
warranty which is available on request.
Local Personnel dependencies
Crescendo does not have any Local Personnel dependencies
Related Products or Services Where multiple products and services are offered that have some form of
interdependency e.g. one product or service needs to be first in place
before this one can be provided or vice-versa then this should be
identified here;
None
Related products or services that can be provided at a lower price
consequent to this product or service being in place
None
Related products or services that need to be in place to enable this
Product or Service or to allow this Product or Service to be delivered
more efficiently
None
Resource Based Pricing
Where charges contain an element of charging for staff time (e.g.
training, consultancy services or bespoke activity) then such charges
should be referenced to the SFIA day rates contained within the supplier
details section of the catalogue together with any non-staff components
contained within the charge (e.g. training materials, room hire etc.)
These charges are for on-site training and installation where the client
does not opt for our remote implementation.
Other pricing information
Installation Engineer Rates = £800 per day (£100 per hour)
Implementation Specialist - £800 per day (£100 per hour)
See SFIA Rate Card
Deployment arrangements: costs, duration and activities associated with
the deployment of this product or service
None
Exit arrangements: costs, duration and activities associated with the
termination of the supply of this product or service
None
Other