Work Experience:-
Currently work in Wipro BPO Services Ltd as a
senior officer. Doing Invoices, Making reports,
Providing Data to agents and Mails Ets….
More than 8 years’ successful experience as an
Executive with Credit Control Unit of CitiFinancial
India & Sparsh BPO Services Pvt. Ltd. (Agency
Audit and Receipt Book Audit Tracker, Making
CCQR, CCU Open issue’s Tracker, Delay In
Deposition Tracker, Deduction File, Expense Claim
file, providing Data to agencies, Call back closures,
Listening to Call recording, Calling MIS, Call
verification with I-Loan & Team handling report
Tracker, Support with RCSA file maintenance, &
FCU check query resolution etc & making lots of
MIS’s and trouble-shooting, Collection staff
support, proactively planning/implementing
procedures and systems to avoid problems in the
first place. Admin handling.
Possess good computer skills.
Excellent working knowledge using both Mis
Executive and Mac systems; Lotus 1-2-3, Microsoft
Excel, WordPerfect, Microsoft Word, CT Data
& knowledge of Visual Fox Pro & DTP
bility to train, motivates, and supervises customer
service employees.
Objectives:A result oriented professional with over
4 years of experience in Customer Services, Sales &
Well disciplined with proven ability to manage
multiple assignments efficiently under extreme
pressure while meeting tight deadline schedule.
To work in a challenging environment and to
contribute my best to the organization and the
society in terms of actuating growth and prosperity
through sincerity, dedication and commitment.
Address: A-26-D Old Slum, Paschim Puri
New Delhi – 110063
Contact: 9540028333, 9213139308
Email ID: [email protected]
July’13 – Wipro BPO Serves Ltd.
Senior Officer – Account Payable, Alcatel Lucent
Job Profile:1) Working as a senior officer.
2) Responsible of invoice posting.
3) Prepare daily report of invoicing.
4) Making recon file of all Germany region.
5) Checking QC report.
6) Checking Direct Debit Cases.
7) Doing Mails and Reject Cases.
Nov’07 onwards - CitiFinancial India
Executive – Credit Control Unit
Job Profile:1) Working as an Executive with Credit
Control Unit of CitiFinancial India.
2) Responsible for preparation of CCQR – (Credit
Quality report). Monthly report which provides the
status update on various activities undertaken by unit –
Agency Audits, Receipt Book Audit, Transaction
Agencies in cooling list. The report involves
comprehensive data collation from regions, making
trend analysis of past audit results, preparing cooling list
for agencies basis agency results.
3) Risk Control Self assessments (RCSA) – The unit undertakes quarterly self assessment of collections
function. Responsible for testing of various processes related to collections like – Settlements, Skip & Traced
Data Supervisory Trail, Charge-off & Abandon Case, AML Data, Trail MIS, Deceased & Sensitive
Sample Supervisory, Sample Recovery Trails and checking of repo files.
4) Transaction Monitoring Activity. - Responsible for giving allocation to the agency.
A) Monthly exception tracker of Infosec – Auditor’s report – showing agencies with info-sec issue’s & USB
port enable issues etc.
B) FCU check for field CAS. (Police Verification, World Check & Dedupe Check etc.)
C) Check call back discrepancy comment with I-loan and listening call recording of customer.
D) Agency Code mapping.
5) MIS’s – Responsible for preparation of various monthly MIS –
A) Open Issues tracker for regions.
B) Call back discrepancy MIS.
C) E-card mapping exercise.
D) Receipt book management – Mapping of collectors with issued books.
E) Monthly exception tracker – collation of data from auditor’s report –showing collectors
without e-cards, without books, agencies with info sec issues etc.
F) FCU check for field CAS.
6) Admin – Manage below Mention Activity.
A) Manage all off roll employee Salary, Attendance & Holidays.
B) All courier Details. Tracking courier details, making report Daily MIS, Monthly MIS and
handling courier executive team.
C) Stationary Detail.
D) Gift distribute manage.
Sparsh BPO Services Pvt. Ltd.
Jan’06 to Oct’07 - Sparsh BPO Services
Sr. Customer Service Associate
Job Profile: 1.5 Yrs sales experience in Tata AIG Medical Policy.
 CCU Call Back Activity – verification process.
 Responsible for making daily reports & monthly reports (MIS).-This involved giving allocation to agents,
measuring their daily calls and targets, validation of call back discrepant through system and voice
recording and finally preparing the call back discrepant MIS.
 Handling Customer Query & Complain Of the Pan India collection by Agency,
 Uploading of Query I-Service.
 Resolving Discrepancies regarding collection Database lookup.
 Implementing service strategies.
 Interacting with guests to troubleshoot on complaints.
 Preparation & submission of MIS & other reports.
 Solving loan queries.
Educational Qualifications: 10th from Haryana Board in 1999.
 10+2 from CBSE in 2001.
 Graduate in B.A
Other Qualification: Excellent working knowledge of Microsoft Excel, Microsoft PowerPoint, WordPerfect, Microsoft Word,
CT Data Trace.
 Having good knowledge of Ms Office.
 Knowledge of Visual Fox Pro & DTP.
Personal Details:
Father’s Name
Date of Birth
Language Known
Marital Status
: Sh. Jagdish Chand
: 08-12-1983
: English, Hindi & Punjabi.
: Indian.
: Married
Current Salary – 3.35 Lac (Per Annum)
Expected Salary – (Per Annum)
(Satish Kumar)