CAIRS.NET
Telecommunications Management
System
Overview White Paper
May 30, 2014
Copyright Unique Communications Solutions Inc. 2010
EXECUTIVE SUMMARY
The Configuration Accounting Information Retrieval System (CAIRS) is a Telecommunications Management System
(TMS) that offers a full suite of software modules that streamlines the operation and management (O&M) of your
telecommunications infrastructure. We provide a single integrated system that allows your personnel to manage all of
your telecommunications assets; alarms, billing, importation of cell phone and carrier call data for consolidated billing,
call record collection, cable (copper, fiber optic, virtual connectivity), cell phones, data switches, directory, E-911,
facilities, IP/MAC addresses, inventory, networks, voice switches (Voice over Internet Protocol (VoIP), Hybrid and Time
Division Multiplexing (TDM) switches, telephones, circuits, trouble tickets and work orders. Additionally the system
provides reporting capability at every module and allows the export of data for use in other systems your organization
may interface with.
The challenges of shrinking revenue, budget reductions and hiring freezes makes streamlining telecommunications O&M
a necessity. Cairs.net meets those challenges with a single Microsoft SQL server database that offers ease of use, data
integrity, accurate reporting, integration to the telecommunications switching network, real time updates to the switch and
data base and streamlined day-to-day O&M with the cairs.net single point of entry system. Workloads become more
manageable and you can "Do More With Less", by eliminating multiple products and the associated maintenance costs.
Users become efficient, while out of pocket costs are reduced.
TODAY'S TELECOMMUNICATIONS MANGEMENT PROBLEMS
There is a continuing need, now more than ever, to save money and improve efficiency when and where ever we can. The
cost of doing business has hit an all-time high and continues to grow.
The management of our ever expanding telecommunications networks requires stable and streamlined operations. How
the communications networks are managed is a critical factor in keeping Information Technology (IT) stable while
keeping budgets on track. The cost of employment is high and the need to do more work each day with less, while
maintaining service levels is a demand put on everyone that is responsible for any portion of communications
management.
Management of the communications switches typically requires several products all with individual databases to manage
day-to-day operations:
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A product to manage adds, moves and changes in voice switches
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Copyright Unique Communications Solutions Inc. 2010
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A product to collect, rate and store call record data. This data is vital to billing back departments, organizations
and individual users. Billing services must include call record reporting for toll fraud & abuse, billable services
and equipment.
A product to manage infrastructure (fiber optic cables & strands, copper cable, cable pairs, terminals and terminal
ports.
A product to inventory equipment and services to include monthly charges and non-recurring costs (billable
charges).
A product to process Work Orders and Trouble Tickets.
A product to manage alarms.
Multiple entries of similar data or moving data from one product to another increases workloads that can be
overwhelming for those managing these critical day-to-day tasks. Severe data integrity issues may also exist due to
manual duplicate data entries. Budget shortfalls may limit the ability to hire additional people to handle the growing
workload and growing maintenance costs of multiple products. The need to change one or more products unexpectedly
due to new technology can also increase training and maintenance expenses which again affect the budget.
THE SOLUTION
CAIRS.NET OFFERS THE FOLLOWING FEATURES AND BENEFITS
CAIRS.NET MODULE FEATURES
BENEFIT
Single Point of Entry
Eliminates the need for multiple management
systems and the extra maintenance costs of
multiple systems. Cairs.net is a communications
network management one stop shop.
Relational Data Base
A single robust relational data base: All data is
stored in a single data base for all of cairs.net
related functions, maintain data integrity and save
communications management personal time
maintaining and retrieving data.
System Administration
Manage security, user access controls, form
customizations, work flow management, utilities
jobs and more from a single user interface module.
Switches/Data Sync
Manage the communications switches from a single
point. Daily automatic synchs of all switch data
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with the cairs.net data base to ensure data integrity.
Manage the switch and switch ports and related
communications features.
Alarms
Real time notification of all network SNMP traps,
minor, major and critical alarms as well as
predefined contact alarms.
Configured Items
Manage all communications devices real time:
adds, moves and changes for your device using
Automatic Switch Interface. Telephones (TDM and
VoIP),IP and MAC Address configurations,
circuits, cell phones, radios etc. to include their
current infrastructure connectivity, switch features,
inventory, associated subscribers, directory
information, E-911 and call data.
Facilities
Manage building details, Fiber Optics, cables, cross
connects, terminals, wall jacks/ports.
Equipment / Services
Manage all equipment and services down to the
actual communications device and subscriber:
Telephones, computers, services, IP and MAC
addresses, equipment and services, non-recurring
and recurring charges.
Orders/Troubles
Manage the process of moves, changes,
disconnects, general work, or trouble tickets
through a user managed dynamic work flow and
approval process.
Accounting
Manage call records, toll fraud and abuse, billing,
accountingdetails, and billing-related tasks.
Directory/Organizations
Manage directory services as well as organization
levels from this application.
Reporting
All query result sets made through each module
menu option are exportable to Excel and PDF,
giving each module a degree of custom reporting
based on the simplicity or complexity of their
queries.
Subscriber Portal
Web Application; Secure URL for subscribers to
report trouble tickets, request work orders, order
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cell service, view directory information and
view/print copies of their monthly bills.
Work Flow Management
Establish work flows for cairs.net users and or
departments required to use cairs.net for day-to-day
operations. The work flows are fit into the work
order processing module to assist users in
determining the most efficient way for them to
complete their work.
SUPPORTED SWITCH INTERFACES: (VoIP, TDM and Hybrid)
AVAYA AURA CM6, Cisco Call Manager, AS5300, CS2100, CS1000, Nortel SL/DMS100, G3si, G3R, S87xx, S88xx,
Siemens EWSD and Lucent 5ESS.
IMPLMENTATION STRATEGY
Installation and implementation of cairs.net is available in the following:
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Stand Alone: Customer furnished equipment based on our requirements or can be purchased through Unique
Communication Solutions.
Virtual Machine (VM): Provide existing space on your server farm and we will install your new cairs.net
system.
Hosted: Unique can host your CAIRS.net solution through a hosting facility and we will manage hardware &
software maintenance, system & database backups and system upgrades. Cairs.net applications can be managed
locally by a cairs.net application administrator at your location or by our staff. All your staff has to do is use
CAIRS.
Training:
All installations include a full suite of classroom training sessions, free on-line training information, quick tips, videos etc.
are available to you at all times, on-site over the shoulder support following classroom training.
Support:
Our Technical Support is a friendly high quality team of extremely knowledgable engineers. Service and support is
included in annual maintenance fees. Standard support hours: 8 am - 10 pm (EST).
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PARTNERS AND CERTIFICATIONS
Partners:
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Cisco Development Partner
Platinum Avaya Partner
Avaya Development Partner
Nokia Siemens Networks (NSN) development Partner
Certifications:
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Network Operability Certification - Joint Interoperability certified Test Command (JITC) (DOD)
Information Assurance Accreditation - IA Type Accreditation US Navy
CURRENT CUSTOMERS
We currently have deployments at 300 plus medium large and enterprise facilities that include; businesses, higher
education facilities, federal/state government offices, the Veteran's Administration, medical facilities, US Army, US
Marine Corp., US Navy, US Air Force and Air National Guard. Our enterprise installations manage 150K-200K telephone
lines and circuits with over 80 Call Servers in a single database.
OUR COMPANY
Since 1984, Unique Communication Solutions has focused on creating easy-to-use communications management
solutions for medium, large, and enterprises facilities worldwide. Our mission is to provide innovative, reliable software
meeting the needs of the ever changing telecommunications industry. Coupled with the best in design, customer service
and training we have developed a scalable, easy-to-use, world-class Telecommunications Management System.
Unique Communications Solutions, Inc.
Corporate Office
1665 W Horizon Ridge Pkwy
Henderson, NV 89012 – USA
Phone: 702-216-0266
Fax: 702-216-0269
www.unique.net
Branch Office
PO Box 7575
Frederick, MD 21701-7575
Phone: 702-216-0266
Extensions 4832 or 4839
Unique Communication Solutions, cairs.net, and the Unique Logo are trademarks of Unique while keeping
Communications. All other trademarks are the property of their owners. Information in this document is subject to change
without notice.
Unique Communications Solutions inc. 2009©
Copyright Unique Communications Solutions Inc. 2010