Schedule 6 Part 1 B
Annex G4
Waste Management Services
Service Delivery Plan
City of Tshwane
TABLE OF CONTENTS
Page
1
INTRODUCTION .............................................................................................................................. 3
2
SERVICE DELIVERY PLAN ............................................................................................................ 3
ANNEXURES
ANNEXURE 1 : TYPICAL SERVICE SCHEDULES ............................................................................... 6
SDP
City of Tshwane
1
INTRODUCTION
This Service Delivery Plan (“SDP”) provides details relating to the manner in which the Private Party
intends to provide the Waste Management Services, having specific regard to the provisions of clause
2.3.3 of Schedule 6 Part 1 B (Facilities Management Specifications), the provisions of which shall at all
times take precedence over this SDP.
The Private Party shall be entitled to revise this SDP from time to time and within its sole discretion,
provided that such revision shall not in any way detract from the Private Party’s obligations to provide
the Waste Management Services in accordance with the provisions of clause 2.3.3 of Schedule 6 Part
1 B (Facilities Management Specifications).
The Private Party shall, within 5 (Five) days of any revision of the SDP, provide the CoT with a copy of
such revised SDP.
2
SERVICE DELIVERY PLAN
2.1
2.1.1
2.2
2.2.1
2.2.1.1
Scope of Service
To provide Waste Management Services as contemplated in clause 2.3.3 of Schedule.
Operational Elements
General
The refuse area will house the refuse bins, which will be clearly marked for each type
of refuse. The refuse will be collected by independent refuse companies as per the
Typical Service Schedule in Annexure 1.
2.2.2
2.2.2.1
Human Resources
Cleaning staff will be responsible for keeping the refuse area reasonably clean and
ensuring the refuse is correctly sorted into the relevant bins. The cleaners will be
trained in the correct sorting of waste, and the importance this has on the
environment.
2.2.2.2
The cleaners will ensure that the pre-sorted waste coming out of the building is placed
into the correct recycling bins. In addition, all cleaning staff will be trained on the
importance and procedures in recycling.
2.2.2.3
Performance of the Waste Management Services will be monitored on a scheduled
basis against the requirements as per Schedule 13 (Performance Standards and
Payment Mechanism).
2.2.3
2.2.3.1
SDP
Equipment
All equipment used on site is to be recorded on the FMS asset register.
City of Tshwane
2.2.3.2
The following equipment may be provided on site:

240ltr bins;

High pressure washer in waste area;

Safety clothing;

Cleaning fluid dispensers;

Basic cleaning equipment (Brooms, mops and brushes); and

Provision of Hazardous Materials Spill kits. (For spillage cleanup of
paint or other hazardous materials).
2.3
Quality Control
Quality control is measured in various ways, each of which is described below:
2.3.1
Planned inspections are scheduled into the FMS so that the inspection and the results
are recorded and actioned accordingly.
2.3.2
Call centre concerns about the service are actioned and results recorded against the
particular call.
2.3.3
Use of the facilities by the staff and visitors to the building through the use of informal
surveys.
2.3.4
2.4
Feedback from the recycling companies.
Training
Training will be provided by a specialist waste recycling training institution. No formal
qualification is required.
2.5
2.5.1
SDP
Compliance to minimum standards
National Environmental Management Act, 1998
City of Tshwane
2.6
Service Schedules
From the items listed under the Service Output Requirements in Schedule 6 Part 1 B, and
thereafter matching that to the Service Level Matrix, the Service Schedules are developed
and included in Annexure 1.
2.7
Self Monitoring Plan
Waste Management Services monitoring check lists will be generated by the Facilities
Management System and will be aligned to the service schedules contained in Annexure 1.
hereto. This will enable the managers to check and feed back into the system any noncompliance or service impact issues that may be identified. The Facilities Management
System will be able to generate a report linked to rectification periods that will be used to
monitor the performance issue identified.
SDP
ANNEXURE 1: TYPICAL SERVICE SCHEDULES
Description of Service
Service Task
Service Interval
Wet waste removal/collection
Removal of recyclable wet waste from the
Every 2nd business day
building
premises
to
a
recognised
waste
recycling process
Dry waste removal/collection
Removal of recyclable dry waste (e.g card
Weekly
boxes, plastic, bottles etc.) from the building
premises to a recognised waste recycling
process
Waste-to-landfill
(non-recycled)
Removal of non-recyclable waste materials to
removal/collection
land fill
Shredded office paper waste removal/collection
Removal of recyclable shredded office paper
waste
from
the
building
premises
recognised waste recycling process
to
a
Weekly
Monthly
Space Category Relevance