FACILITATION PROGRAM COORDINATOR
Resolutions Northwest
Status: 1 FTE
Reports to and Evaluated by: Director of Equity & Community Programs
Compensation: $36,000 - $40,000 w/ health benefits
PRIMARY PURPOSE
The position is responsible for 1) the development and coordination of the
facilitation program, which serves community-based groups, non-profit
organizations, businesses and government agencies, and 2) providing
facilitation services in support of RNW’s other programs.
ESSENTIAL FUNCTIONS
Program Development and Implementation
 Set goals for program growth in alignment with organization’s
vision, mission and values.
 Develop and implement plans for achieving program goals.
 Promote Facilitation Program and other RNW programs through
client development efforts and outreach activities.
 Integrate facilitation program with other RNW programs.
Direct Facilitation Services and Case Management
The Facilitation Program Coordinator provides facilitation services (which
may include trainings and group mediations) to RNW clients, directly and in
coordination with other staff, volunteer and contract facilitators. Aspects of
facilitation services include:
 Initial client intake, case assessment, and fee agreement
 Organizational needs assessment
 Case design and development of all aspects of case flow (staffing;
identification and communication with stakeholders; process
design; handling logistics; coaching and prepping facilitators;
facilitation, usually in partnership with a co-facilitator; preparing
written materials; offering consultation and coaching to clients;
case completion procedures; debriefing process and subsequent
case follow-up; etc.)
 Tracking and maintaining case information and statistics, including
post-facilitation data and client evaluations
Facilitator Training
The Facilitation Program Coordinator designs and implements a facilitator
training program for volunteers, which includes:
 Promoting, recruiting, interviewing and selecting a diverse pool of
volunteers for the facilitation training program
 Coordinating and implementing volunteer training
 Monitoring and evaluating the skills and abilities of volunteer
facilitators to ensure best practices and to comply with RNW
policies and procedures
 Coordinating volunteer recognition
Coordination of Facilitators
 Develop and maintain pool of facilitators, including staff, contractors,
and volunteers.
 Assign cases (to self and/or other facilitators) and manage the flow of
work, with an emphasis on effectively managing resources and
program goals.
 Track progress and ensure quality services.
 Develop and participate in a process for giving and receiving
feedback with staff, contract and volunteer facilitators to ensure
continual self-reflection and co-creation of a learning environment.
Administrative Responsibilities and Other Duties:
 Participate in organizational equity initiatives (on a rotating basis with
other staff) and actively work to integrate best practices for equity and
empowerment in all program areas.
 Participate in staff meetings.
 Participate in annual review of facilitation fee structure.
 Partner with administrative staff to ensure timely billing, fee collection,
and payment to contractors for facilitation cases.
 Conduct annual evaluation of volunteer program.
 Compile and summarize information and data at least quarterly and
as requested.
 Other duties as assigned.
QUALIFICATIONS
Experience, Education and/or Training:
1. Basic mediation training and apprenticeship in compliance with
Oregon Administrative Rules training requirements for community
mediation programs (minimum of 30 hours).
2. Minimum of 100 hours of advanced/continuing facilitation training.
3. Minimum of 5 years of experience in facilitation (including large and
small group facilitation, group mediation, facilitation training, process
design, and case management).
4. Minimum of 3 years of experience supervising, mentoring and
motivating volunteers.
5. Experience working with diverse and under-represented populations.
6. Experience developing and implementing conflict resolution
curriculum.
7. Experience building programs and/or training opportunities that
accommodate different ages, cultural world views and learning styles.
8. Experience strategizing and implementing large-group and multi-party
group facilitated processes in conflict situations.
9. Experience with organizational development, community organizing,
and/or public engagement a plus.
Skills & Areas of Knowledge
1. Excellent communication (written and oral), analytical and
presentation skills.
2. Intercultural competency and responsiveness; strong cross-cultural
communication and equity awareness and skill.
3. Ability to work independently and as a team member.
4. Knowledge of principles and practices of effective supervision of
volunteers including techniques for evaluating and giving feedback.
5. Strong conflict resolution skills.
6. Ability to recognize and address underlying issues of racial and social
justice and equity.
7. Ability to effectively apply case management principles, practices,
methods and techniques.
8. Ability to prioritize among multiple projects and tasks and meet
deadlines; strong organizational and time management skills.
9. Familiarity with guidelines and regulations of the Oregon Dispute
Resolution Commission (ODRC) and the Oregon Mediation
Association (OMA).
10.
Knowledge of computer and basic software including MS office
and data management systems.
Physical Demands:
1. Ability to execute physical activities required to perform the
responsibilities including, but not limited to, regular standing, sitting
and typing, continuous talking and listening in person and on the
phone.
2. Ability to travel to meetings in the Portland metropolitan area.
3. Ability to transport supplies (e.g., chart-packs and easels).
Work Environment:
This position will work in a traditional shared office setting at a desk with a
computer and a phone. The Facilitation Program Coordinator must manage
a flexible work schedule, including some evening and occasional weekend
work.
Resolutions Northwest empowers individuals and communities to
resolve conflict, advance racial and social justice, engage in
collaborative communication, and repair harm.
Resolutions Northwest embraces excellence through diversity, advocates
the principles and spirit of affirmative action and is strongly committed to
the promotion of race, gender, ability and class equity through our hiring
process. Candidates from traditionally disenfranchised communities are
highly encouraged to apply.