ORVILLE B. PALADAN
Unit 1504 Tiles and More Building, Al Najda Street, Abu Dhabi City, Abu Dhabi, UAE
Contact No.: (+971) 56 1609 185
E-mail: paladan.orville.b@gmail.com
A diligent, proactive, and dynamic professional, who is looking forward to acquire a position that justifies
my knowledge, skills, and abilities, with the opportunity of advancement in your reputable company.
EDUCATIONAL ATTAINMENT
Bachelor of Science in Computer Science
University of Baguio
Major in Information Management
Graduated October 2005
WORK EXPERIENCE
TECHNICAL SUPPORT REPRESENTATIVE
TeleTech Customer Care Management Phils., Inc.
Level 1 and Level 2 – Technical Support
BPO CALL CENTER INDUSTRY
April 2012 to November 2014
CLEAR
 Delivers service and support to end-users via phone calls, remote connection, or over the internet
 Configures and installs e-mail accounts and computer systems
 Diagnoses and solves hardware and software issues
 Provides resolutions to clients by identifying problems, researching answers, giving clients and
customers corrective walk through steps
 Identifies and resolves network issues
 Configures and troubleshoots internet security software, such as firewalls
 Troubleshoots LAN and WAN for all versions of Windows OS and MAC OS
 Performs advanced computer and ISP troubleshooting
 Educates customers on proactive solutions regarding possible product and service faults
 Escalates and transfers customer concerns to the proper department
 Executes floor and escalation support to the team
 Maintains client references and documents in the system
 Complies with service standards and agreements
 Abides with organizational mission by driving needed and desired results
SECRETARY/ADMIN CLERK CUM DOCUMENT CONTROLLER/PROJECT COORDINATOR
Alfanar Building System Factory - Riyadh, K.S.A
Construction Department
January 2007 to January 2012
Secretary / Admin Clerk
 Provides administrative and clerical support to executives
 Liaise correspondence between departments
 Organizes and stores paperwork, documents and computer-based information
 Tabulates and posts data in record books, files, and systems
 Processes payroll, which includes computation of wages, premiums, and deductions
 Gives monthly information regarding employees and construction personnel
 Outlines department project delivery schedule
 Performs human resource function in the department
 Executes various ad hoc administrative tasks
Document Controller
 Gathers information for implementing new projects
 Documents project details
 File and monitors document transmittal

Controls issuance of document numbers, including maintenance of proper document registers for
detail engineering or construction engineering project
 Coordinates project plans to the department personnel
 Tracks pending documents through progress reports
 Follows up schedules for all pending documents
 Releases documents needed to start the project
 Reviews completeness of documentations
 Prepares project reports, as needed and/or required
 Keeps track of all project file monitoring
 Monitors control file of employees
Project Coordinator
 Develops a thorough understanding of department schedule and scope
 Manages the daily running of the department, including sourcing equipment, effective resource
planning and implementing strategies and operations
 Carries out needs assessments, performance reviews and cost/benefit analyses
 Facilitates coordination required with operations, deliveries, schedules, and construction activities
 Maintains and monitors activities of establishment, such as deliveries and construction installations
 Prepares weekly and monthly department project status reports
 Coordinates staff recruitment, including writing vacancy advertisements and liaising with HR staff
 Coordinates on-site activities of the department
 Creates a project management calendar
 Organizes staffing, including shift patterns and the number of staff required to meet demand
 Directs department personnel on scheduled activities
 Reviews accuracy and completion of data validation data reports, and purchase order checklist
 Validates the accuracy and validity of ordering and tracking
 Communicates and bridges issues to the department and to the management
TECHN LEAD CUM ESCALATION SPECIALIST /
Sitel Philippines BPO – CALL CENTER
TECHNICAL SUPPORT
RCN November 2005 to January 2007
Technical Lead and Escalation Specialist
 Provides escalation support (High Speed Data LOB)
 Leads floor support (High Speed Data LOB)
 Managing the daily running of the Centre, including sourcing equipment, effective resource planning
and implementing call centre strategies and operations
 Sets and meets performance targets for speed, efficiency, sales and quality
 Ensures all relevant communications, records and data are updated and recorded
 Monitors random calls to improve quality, minimize errors and track operative performance
 Handles the most complex customer complaints or enquiries
Technical Support Representative
 Troubleshoots LAN, WAN and Dial up Connection in different types of Operating System (Windows,
Mac)
 Performs email client configuration
 Executes home networking, and remote troubleshooting
 Installs and configures computer hardware operating systems and applications
 Monitors and maintains computer systems and network
REFERENCES
To be furnished upon request.