A case study of an experienced English teacher's selfefficacy and persistence through "crisis" situations: Theoretical and practical considerations Milner, H.The High School Journal 86. 1 (Oct/Nov 2002): 28-35. Turn on hit highlighting for speaking browsers Hide highlighting Abstract (summary) Translate AbstractTranslate Press the Escape key to closeTranslate The purpose of this case study was to understand and to describe the sources of selfefficacy (Bandura, 1997) for an experienced European American teacher in a suburban high school. Like other teachers who may have left teaching, this teacher had been challenged over the years. This could have threatened her sense of self-efficacy and ultimately resulted in her leaving the teaching profession. Yet she persevered. Her experiences can teach us about teacher self-efficacy and teacher persistence. Findings of this case study have implications for teacher self-efficacy theory, for future research and for teacher retention. Full Text Translate Full textTranslate Press the Escape key to closeTranslate Turn on search term navigationTurn on search term navigation Introduction Up to 25% of beginning teachers do not return for their third year of teaching, and almost 40% leave the profession within their first five years (Gold, 1996; Harris & Associates, 1993). Several factors have been identified as contributing to teacher attrition (Macdonald, 1999). For instance, research has found that many teachers leave the profession because they become burned out, and teacher burnout has been linked to teachers' perceived selfefficacy in classroom management (Brouwers & Tomic, 2000; Emmer & Hickman, 1991). Indeed, teachers, in a general sense, experience difficult times and adverse situations that could cause them to leave the profession almost daily. In light of the high turn over rate among teachers, one of the things that we need to understand is what keeps a teacher in the profession in the midst of difficult situations that most (if not all) teachers experience. The purpose of this case study was to understand the sources of self-efficacy (Bandura, 1997) and persistence for an experienced European American teacher in a suburban high school. Like other teachers who may have left teaching, this teacher had been challenged. However, she never considered quitting. Challenging situations could have threatened her sense of self-efficacy and ultimately resulted in her leaving the profession. Yet she persevered. This research attempts to extend our knowledge of teacher self-efficacy and persistence; it has the potential to help mitigate attrition at a time when teacher shortages are projected and when we need to learn more about teacher self-efficacy and how to retain teachers. The major research questions that guided this investigation included: What was the nature of this teacher's sense of efficacy? What were this teacher's sources of self-efficacy to keep her in teaching? What was the teaching context like for this teacher? What contextual factors influenced this teacher's perseverance? What was the relationship between this teacher's confidence, and her perseverance? What sources contributed most to her sense of efficacy? What contextual sources undermined her sense of efficacy? Teacher Self-Efficacy This research is grounded in teacher self-efficacy theory. For more than 20 years, teachers' sense of efficacy has been related to student outcomes such as achievement (Ashton & Webb, 1986; Ross, 1992), motivation (Midgley, Feldlaufer, & Eccles, 1989), and persistence (Milner & Woolfolk, in press). What we know is that beliefs teachers have about their abilities to affect students in desired ways (self-efficacy beliefs) influence their persistence when things do not go smoothly. We now understand that "teachers with a high sense of efficacy work harder and persist longer even when students are difficult to teach, in part because these teachers believe in themselves and in their students" (Woolfolk, 2001, p. 389). Teachers with a higher sense of self-efficacy exhibit greater enthusiasm for teaching (Allinder, 1994), have greater commitments to teaching (Coladarci, 1992), and are more likely to stay in teaching. In short, we have knowledge about the effects of self-efficacy but have little knowledge about social and contextual aspects--and these sociocultural influences are increasingly being recognized as essential considerations in our knowledge about teacher self-efficacy (Burke-Spero, 1999; Milner & Woolfolk, in press). Bandura postulated four sources of efficacy expectations: mastery experiences, physiological and emotional states, vicarious experiences, and social persuasion. Mastery experience has been identified as the most powerful source of efficacy information--the perception that a performance has been successful typically raises senses of efficacy while the perception of failure lowers senses of efficacy, contributing to the expectation that future performances will also be inept. The level of emotional arousal, either of excitement or anxiety, adds to the feeling of mastery or incompetence. Vicarious experiences are those in which someone else models the tasks in question. When a model with whom the observer identifies performs well, the efficacy of the observer is often enhanced. When the model performs poorly, the efficacy expectations of the observer decrease. Social persuasion may entail a "pep talk" or specific performance feedback. The potency of persuasion depends on the credibility, trustworthiness, and expertise of the persuader (Bandura, 1997, 1986). Beyond direct attempts at persuasion, other social factors may be important as well. For teachers, forms of social persuasion can include the responses of their students (Mulholland & Wallace, 2001) and the sense of collective efficacy within the entire faculty (Goddard & Goddard, 2001). In addition, social persuasion, in the form of social support systems, is one of the major occupational stress reducers (Bandura, 1997). Thus, social persuasion in terms of verbal feedback and specific help, encouragement, praise, and norms of persistence and achievement can help create a supportive social environment, whereas lack of feedback, non-responsiveness from colleagues and students, criticism, and norms of neglect can create an unsupportive environment. The effect of contextual factors, and how these factors interact to affect teacher selfefficacy, has not been well addressed in the literature. Teacher self-efficacy theory at present suffers from this lack of knowledge. For the past 25 years, teacher self-efficacy has been studied predominantly through quantitative scales and surveys. However, researchers (e.g., Burke-Spero, 1999; Tschannen-Moran, Woolfolk Hoy, & Hoy, 1998) have called for qualitative studies to deepen and broaden our understanding of teacher self-efficacy. Tschannen-Moran et al. (1998) note that ...qualitative studies of teacher self-- efficacy are overwhelmingly neglected. Interviews and observational data can provide a thick, rich description of the growth of teacher selfefficacy. Interpretive case studies and qualitative investigations are needed to refine our understanding of the process of developing efficacy. (p. 242) In particular, the depth of context has been seriously overlooked in our knowledge regarding teacher self-efficacy theory. This research used qualitative methods to understand and think about this teacher in this context and situation. Methods This study employed a case study approach (Stake, 1994) to gather data using researcher observations and interviews as data collection techniques. The case study method was selected because it provided the researcher an opportunity to deeply understand the teacher's experiences through talking, listening, and observing the teacher in the context of her school setting. Specifically, over a six-month period (September-February) during the 2000-2001 academic-year, the researcher conducted context observations in the school. Throughout the entire five months of the inquiry, the researcher attended and observed this teacher's classes and randomly attended other schoolrelated activities (e.g., a band concert, a school play), as well as other contexts (e.g., the library and cafeteria) for the entire school day. Most mornings, the researcher was in the school before the bell sounded talking to students and/or teachers. Context observations included the researcher recording field notes in the classroom, library, cafeteria, and hallways. Although the researcher participated in some of the classroom tasks, he was more of an observer than a participant. In addition, five 1 to 2-hour semi-structured interviews were conducted. The interviews typically were conducted during the teacher's lunch hour, planning block, or after school. Interviews with the participant were tape recorded and transcribed. Triangulation as well as member checks also were employed to ensure the integrity of the study. In particular, I made sure that the teacher in this case study reviewed the materials produced in the study to reduce ambiguity (Janesick, 1994). In addition, because findings as revealed in this study were based on both observations and interviews, the patterns of findings thematically emerged from multiple data sources resulting in triangulation. When the teacher repeated a point several times in an interview, this became what the researcher called a pattern. As the researcher analyzed interview transcripts and observation field notes, a coding system was developed to identify patterns of findings. The researcher used these patterns of findings, as developed through the coding system, to triangulate responses and actions of the participant. For instance, when what the teacher articulated during interviews became evident in the participant or the students' actions, this resulted in triangulation. Moreover, when the participant repeated information several times (in different interview settings for instance), this also resulted in triangulation. Both interview and observation data resulted in the emergent patterns through triangulation as the researcher connected the issues revealed in interviews and through his observations. This Teacher Mrs. Albright, is a female European American English teacher who lives and teaches in the Stevenson county school district. In the researcher's sampling decision, several qualities were considered. She was: (a) a reflective and an articulate teacher, (b) an experienced teacher, and (c) a teacher willing to participate. This School. The research setting for this study met two criteria: (a) access and (b) proximity. Constructed in 1992, Stevenson High School was open to this research, and it was within a 20-minute drive from the university. It was an economically affluent, Midwestern, suburban high school serving 1649 students with a mostly White homogeneous group of enrollees. According to a Stevenson county realtor, houses in the district ranged from $150,000 to $300,000. Stevenson High School was known for competitive soccer and lacrosse teams. Findings and Interpretations In essence, Mrs. Albright enjoyed her work and was a successful teacher. What kept this teacher teaching so effectively for 19 years is information that may have implications for other teachers, researchers, and theorists. Clearly, through Mrs. Albright's many years of teaching, she had experienced many positive experiences but like other teachers there was also a time when she questioned her ability to teach effectively. I am referring to this experience as a "crisis experience"--one that affected her profoundly. This crisis could have caused her to leave the profession; however, she never considered quitting. There was one occurrence that stood out in her mind as she reflected on her persistence. Thus, this crisis experience could have been a decision point for Mrs. Albright. I begin the results section, discussing a crisis that stood out in Mrs. Albright's mind. Subsequent sections will discuss her self-efficacy and persistence through the crisis situation. A Crisis Situation for Mrs. Albright A few of Mrs. Albright's students and their parents had criticized her for not being "tough enough" in her teaching and grading in an enriched class (a course for the academically gifted and talented). This experience caused her to question her competence and thus her confidence was shaken. As she explained: I was criticized about five years ago. I was criticized by really bright students and their parents.. they said, [Mrs. Albright], you're not hard enough; you're not challenging enough. And I really wasn't..I wanted to nurture. They were freshman, and this was a new school and a new experience for them..I was surprised because I had worked so hard, and I thought I was giving them what they needed, you know, nurture, guidance. Mrs. Albright "worked so hard," and she wanted to make the new students' educative experiences positive through her nurture. From that experience, she began questioning herself. She believed at that time that she was giving all that she had. That experience made her uneasy. In her words ...at one point I said, my God what else can I do? I mean because I felt in my own mind that I was working so hard. [Yet] it's probably very good for me because I learned from that. Those are all perceptions, and you [teachers] do look at it. Then, you feel more confident or less after it.. I was so stressed out after this, you know. You give it your all, then get crushed. I was really hurt..you want to nurture them..and at one point I said, can I do this, you know?-you question it. I was hurt, but I was also angry, too. Because Mrs. Albright had gone that "extra mile" in her beliefs with her students, she was especially hurt by this experience. She further explained this crisis stating: And I took it [this criticism] home with me. You know-my husband had to remind me not to take it personally, but you do take it personally. If I had not been giving them what I thought they needed [nurture rather than toughness], I probably could have taken that criticism with a grain of salt, but, you know, I had been working hard, and I thought I was doing the right thing by not being too hard [demanding] on the kids. I thought about it often, and I still think about it sometimes. And I get sad. I mean I was wondering what can I do to make these people happy, you know? Although this crisis challenged Mrs. Albright, she took this negative experience and the emotional pain that it created and persisted in spite of it. She questioned herself. However, her persistence came from other sources that contributed to her motivation to remain in teaching. In fact, she never even considered leaving the profession, which implies that other positive sources significantly outweighed this and other crisis situations for her. While Mrs. Albright admitted that the negative experiences she had encountered hurt her confidence, she also commented on the overwhelming experiences that enhanced it. Mrs. Albright reflected on that negative experience or the crisis experience and explained, "...And I had a few choices to make. I could be sore about it, or I could step up to the plate. I stepped up to the plate." The next section highlights the sources of selfefficacy that enabled her to persist through her crisis. Essentially, Mrs. Albright accepted positive feedback from her colleagues and other students as sources of encouragement. This feedback was a form of verbal feedback that she encountered. She defined the task as "stepping up to the plate," and this reaffirmed her self-- efficacy. Sources of Persistence through a Crisis In contrast to student feedback during the aforementioned crisis, there were other times when she was commended for her good teaching, occasions that "I think helped my confidence." These commendations came from "notes from students and yes, even parents. Every now and then you'll [a teacher] get a nice note or card that says you're doing a good job. That means, you see, that I'm doing something right in my work." Mrs. Albright continued: Sometimes, though...some student writes you a little note or you get a parent--I love it (sic). I mean we don't get that many, it's very nice when someone says I'm very happy with your teaching. That gives you [the teacher] that confidence. You want to be effective. You want to be an effective teacher, and you want people to say, `Wow, she's going to teach you something.' And you know that they respect you...[S]ome teachers often get taken for granted, and even in my later years in the profession, confidence lifters are nice. We all need them, even our students. We have to build each other up sometimes. But we also need to hear the bad, you know?...How else will we get better? And so both the good feedback and bad are helpful, and it's [the positive feedback] nice to hear, `Mrs. Albright, you did a good job on this'-it makes me confident. But, I mean, I also need to hear, `this wasn't so great, too' even if I feel less confident. You see? Both are very important to be a good teacher..that helped me, too. Hearing that I'd stepped up made me want to hang in here. So you see, things are not always rosy. There are low points, but there are also very high ones. Teachers have to know this. Through my observations, Mrs. Albright had an assurance, a level of confidence that was likely evident to her students. The students would often comment in class about the toughness of the breadth of her assignments. They would complain saying, "this is too hard" or "this is too much work." This verbal feedback could be evidence for Mrs. Albright that she had indeed accepted and mastered her challenge during a crisis situation. In addition, the researcher often observed and heard students' comments on Mrs. Albright's grading. They often thought that her grading was quite rigid. One student remarked to the researcher: "Mrs. Albright is the toughest grader I've ever had, but it is also the best feedback I've ever received." Clearly student feedback was significant in Mrs. Albright's level of confidence. She was an exceptional teacher, and this became evident in her confidence and actions with her students. While not as salient as student feedback, another factor in Mrs. Albright's confidence concerned the verbal feedback she received from her colleagues. She explained the feedback from her colleagues as "a form of respect that I sense through speaking with them." There was social persuasion involved. In her words: I feel like I'm respected. There's no doubt... I'm respected in my...department, and that obviously gives me confidence. It's nice to know that my peers think I'm doing a good job..I don't know if I could do it [persevere] without them. It's nice to have their support, you know? And that's what I leaned on-my colleagues, my husband's support when that [criticism] happened to me.. I'm even respected when we have joint meetings [referring to meetings with other departments]. I think a lot of it is that [respect]...They'll ask me, well what do you think, Mrs. Albright? They look at me, and so, that is nice. And obviously, you know, I have worked hard. I'm not a slacker; I do work hard, and I try..Gosh, I don't know if I could make it in teaching if I didn't have my colleagues. They keep me going. Well, really, we keep each other going. The confidence that Mrs. Albright received from her colleagues through respect both orally and the support that she "feels" as a form of social persuasion was important to the manners in which she saw her work in general and confidence. In addition, there were nonverbal dimensions of Mrs. Albright's self-efficacy that are too tenuous to categorize in one of Bandura's sources. For instance, collegial respect and support was important to Mrs. Albright, but the support was not completely understood or interpreted through actual words. Rather, the feedback was through actions and "feelings" that were likely linked to some other cognitive source. This point became obvious as Mrs. Albright discussed her feelings of respect among her colleagues. She constantly highlighted the feelings or what I am calling unspoken communication that facilitated her thinking about her colleagues' perception of her. She "sensed" it. These feelings were discussed as Mrs. Albright talked about her presence in faculty meetings. In this regard, Mrs. Albright described collegial respect as if she were able to read her colleagues' mind. She was concerned about what they thought about her work and her contribution in the classroom. Later, Mrs. Albright followed up her thinking about other colleagues' perceptions of her with examples of verbal persuasion. That is, Mrs. Albright stated that collegial respect came from their asking her opinions about certain issues in departmental/faculty meetings. This verbal persuasion, however, was only highlighted after I asked more detailed questions. Mrs. Albright admitted that the level of respect she had received [k]ept me going. I will keep working hard if I feel that what I am doing is not only appreciated from my students but also my supervisors and colleagues. It's so important. Conclusions and Implications Findings of this case study may have implications as we attempt to better understand the complexities of these issues. Teacher Self-Efficacy Theory and Research Most empirical data suggest that mastery experiences (the successes and failures of completing specific tasks) best impacts teacher self-efficacy. However, this teacher discussed her students, parents, and colleagues' verbal feedback as integral to her level of efficacy. In short, this study suggests that context matters as when Mrs. Albright reflected on a crisis experience that could have caused her to question her effectiveness. It was the positive feedback she received from her students, parents, and other teachers that enabled her perseverance and served as sources of confidence, motivation, and selfefficacy. Perhaps the verbal persuasion experiences were so profound in Mrs. Albright's persistence because there were not specific tasks that she had to master per se. The task of "becoming tougher" by "stepping up to the plate" had not yet occurred, so Mrs. Albright's level of confidence at that time may have been negatively affected by the criticism she received for her lack of toughness. After she "stepped up to the plate," however, Mrs. Albright had defined the task, and she experienced the success of her stepping up-a mastery experience, which made her more self-efficacious. She learned of her success of the task (stepping up to the plate) through the notion of verbal persuasion. In this way, the major source of selfefficacy for this teacher until reaching the mastery level was that of verbal persuasion. Therefore, theory may consider an in the meantime source of efficacy as most significant to efficacy until a mastery experience occurs. More attention, then, may need to be paid to sources of teacher self-efficacy that guide teachers' thinking about their abilities until mastery experiences occur. In addition, theoretical literature concerning teacher self-efficacy has not dedicated much attention to the overlap among sources of efficacy. Much of the literature discusses teacher self-efficacy linearly. That is, theory often does not address the connections and/or convergences among the sources that inform how specific tasks are defined and thus how specific tasks are evaluated and interpreted by individuals. As evident in this case, stronger links, for instance, between mastery experience and verbal persuasion may need to be considered. Once the mastery experience occurred with Mrs. Albright, it was through that of verbal persuasion. She mastered the lack of her toughness by stepping up to the plate, but she was able to evaluate such effectiveness through the feedback she received from others. The question then becomes: Did Mrs. Albright become more self-efficacious as a result of verbal feedback or from a mastery experience that resulted from verbal feedback? Clearly, there needs to be stronger inquiries and links to these connections. Teacher Retention Considerations Obviously, teachers who are self-efficacious are more likely to persist-even during times of adversity. What we learn from this case is that this teacher found sources of motivation when she faced difficult times, which is what other teachers will need if they are to remain in teaching. Mrs. Albright senses respect from her colleagues and through their verbal feedback (in the meantime). She perseveres and actually never considers leaving the profession. Although mentoring is not a novel idea, building school principals may need to develop opportunities for teachers to receive positive constructive feedback from their colleagues. Quite often, teachers' work is evaluated to make them stronger without pointing out their strengths. Teachers may feel inept without the same form of positive reinforcement. Only hearing weak areas could result in a crisis point that causes a teacher to leave. Other possibilities for providing feedback and social support, such as induction programs for new teachers, "rookie roundtables," peer observation and assistance programs, and principal evaluation that is truly formative rather than summative, would likely assist teachers and help them to persist in the face of crisis. Additionally, teacher self-efficacy research does not often include teachers who have left the profession. Research of teachers who leave teaching has not, in the main, attempted to discover how these teachers were affected by their self-efficacy sense, how this may or may not differ from teachers who persevere, and how context affects and interactions influenced self-efficacy across these two groups. Further, in an urban environment, the nature of these issues would likely present themselves quite differently. The manners in which teachers have to make decisions to persist or leave are likely impacted by other contextual sources that without more in depth analysis may still be unclear. In closing, if we are concerned about retaining effective teachers, such as Mrs. Albright who has persevered for more than 19 years in the profession through crisis situations, then we can learn significantly from Mrs. Albright's perseverance. Effective teaching may mean that teachers are willing to take greater risks-a point that began to emerge in this study. Perhaps an important research question regarding this assumption is: Are more self-efficacious teachers greater risk takers? This study described a seasoned and effective teacher with a range of expertise, and other teachers may find parts of this research helpful in better understanding the nature of their own work. Moreover, this study is important as we think about the retention of teachers across the country. Are we at a point in teacher education where teachers are only going to be able to sustain the pressures and crisis situations for five or six years? If we believe that a teacher's confidence and sense of efficacy significantly impacts his or her desire to remain in the classroom, then much can be learned from this research and of similar research. Footnote 1Thoughout this article the terms confidence and efficacy were used interchangeably. This was done because the participant felt more comfortable using the concept confidence rather then efficacy. The author is fully aware that efficacy is competence whereas selfefficacy is the belief or thinking about that competence. Consequently, teacher efficacy is akin to teacher competence. Footnote 2Throughtout this article, pseudonyms were used to mask the identity of this teacher, this school, and this community. References References References Allinder, R.M. (1994). 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Midgley, C., Feldlaufer, H., & Eccles, J., (1989). Change in teacher efficacy and student self- and task-related beliefs in mathematics during the transition to junior high school. Journal of Educational Psychology, 81, 247-258. Milner, H.R., & Woolfolk Hoy, A. (in press). A case study of an African American teacher'sself-efficacy, stereotype threat, and persistence. Teaching and Teacher Education. Mulholland, J. & Wallace, J. (2001). Teacher induction and elementary science teaching: Enhancing self-efficacy. Teaching and Teacher Education, 17, 243-261. Ross, J.A. (1992). Teacher efficacy and the effects of coaching on student achievement. Canadian Journal of Education, 17(1), 51-65. Stake, R.E. (1994). Case studies. In N. K. Denzin & Y. S. Lincoln, (Eds.), Handbook of Qualitative Research (pp. 236-247). Thousand Oaks, CA: Sage. Tschannen-Moran, M., Woolfolk Hoy, A., & Hoy, W. K. (1998). Teacher efficacy: Its meaning and measure. Review of Educational Research, 68, 202-248. Woolfolk, A.E. (2001). Educational psychology. (7th Edition). Needham Heights: Allyn & Bacon. References The author wishes to thank Anita Woolfolk Hoy, Chuck Kinzer, Margaret Smithey, Darrell Cleveland, Diane Nelson, Julie Winkler, and Roderick Adams for their helpful comments on an earlier version of this article. However, the author takes full responsibility for the content and position of the article. H. Richard Milner is a research assistant professor in the department of teaching and learning at Peabody College of Vanderbilt University. Dr. Milner earned his Ph.D. from The Ohio State University in Curriculum Foundations. His research interests concern teacher thinking, teacher reflection, and teacher self-efficacy beliefs in cultural contexts as well as multicultural education. Dr. Milner's work has appeared or has been accepted to appear in: Teaching and Teacher Education, Race, Ethnicity and Education, the Journal of Curriculum and Supervision, Urban Education, Action in Teacher Education, Teachers and Teaching: Theory and Practice, and the Journal of Critical Inquiry into Curriculum and Instruction. Mailing address: Box 330, GPC; Peabody College of Vanderbilt University; Nashville, TN 37203; rich.milner@vanderbilt.edu AuthorAffiliation H. Richard Milner, Ph.D. Vanderbilt University Copyright University of North Carolina Press Oct/Nov 2002 Word count: 4763 Indexing (details) Cite CloseSubject Teaching; Case studies; Behavior; Effectiveness; Educators Title A case study of an experienced English teacher's self-efficacy and persistence through "crisis" situations: Theoretical and practical considerations Author Milner, H Richard Publication title The High School Journal Volume 86 Issue 1 Pages 28-35 Number of pages 8 Publication year 2002 Publication date Oct/Nov 2002 Year 2002 Publisher University of North Carolina Press Place of publication Chapel Hill Country of publication United States Journal subject Education ISSN 00181498 Source type Scholarly Journals Language of publication English Document type Feature Subfile Case studies, Educators, Effectiveness, Behavior, Teaching ProQuest document ID 220217230 Document URL http://search.proquest.com/docview/220217230?accountid=45993 Copyright Copyright University of North Carolina Press Oct/Nov 2002 Last updated 2010-06-09 Database 2 databases View listProQuest Education Journals