Avaya Communicator – Android (CES)
Quick Reference Guide (QRG)
Avaya Communicator for Android – Manual Configuration
Obtaining & Downloading the Application
Administer the Settings
Google Play Store
1.
Select Settings>Accounts and Services>CES Account
Information and administer the settings as shown below.
1. Select the Google Play Store icon
2. Select Search
3. Search for Avaya Communicator
• Tested Devices are:
o Samsung Galaxy S3, S4, S5
o Samsung Note 2, 3
o HTC One-S
2. Tap
to toggle to “ON”. Enter the details as
shown below. User name = eID. Password = eID
password.
o LG G2
o Sony Xperia Z1
Note: Avaya Communicator for Android
is designed for use with a wide range of
Android 4.0.3+ devices not included in
this list
the app
 Install
•
4. Open the application and accept the terms
5. The application will take you to Auto Configuration
6. Select Configure Manually
3. Tap Login
Note: If logging in for the first time you will be prompted
with the “Continue Setup” dialog box. Tap OK to enter
your mobile number in the “Edit Phone” dialog box. Tap
“Save”.
Once login is complete you will remain logged in even if
you close the app.
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Using Avaya Communicator – Android CES
Place a Call Using History – cont.
Home Page Buttons
2. Use the filter to select a specific type of call or view all.
Call Back
Phones
Contacts
Call History
Dial Pad
Ring My Phone//My
Phones List
Settings
Settings – Return to Phone Features/Settings
3. Tap on the record to select it.
Contacts – List of local (corporate) contacts
Call History – icons for information about recent
incoming/outgoing/missed calls and voice mail (
).
Dial Pad - Place a call
Ring My Phone/My Phones List – Select which phones to
ring on an incoming call. Add new phones.
Call Back Number – Select number to use for initiating
calls. Do NOT select PBX.
Place a Call Using the Dial Pad
Your desk phone functions as a bridge between the
telephone number to use and to call. When you
make a call, you receive a call back on the telephone
number of your choice. After you pick the call, the
application dials the number that you want to call.
1. Select the “Dial Pad” icon.
2. Enter the 5 digit VCU extension or 9 + 7 digits
for local or 9+1+10 digits for long distance calls.
3. Select on the dial pad. The application will
use your “Call Back” number to bridge the call
to your desk phone.
4. Tap
to initiate the call back and connect the call.
5. Optional-add to contacts by tapping
. When the
“Add to Local Contacts” dialog opens. Tap OK.
Place a Call Using Contacts
1. Select “Contacts”
2. Use the filter to select a directory.
3. To use the Corporate Directory enter the
LAST name in the search window.
4. Answer your “Call Back” phone when it rings.
The application will connect you to your dialed
number. If the number was long distance you
will be prompted for your authorization code
prior to connection.
Place a Call Using Call History
1. Select the “Call History” icon.
4. Tap
call.
to initiate call back and connect the
Note: Tap
to add to Corporate Favorites
for quick access. Local Directory uses
contacts saved on your device.
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Listen to Voice Mail Messages
1. Select the “Call History” icon.
2. Select a record with the Voicemail symbol or
use the Voicemail filter.
Adding Phones to My Phones List
Use the My Phones feature to configure the phones
associated with your account. Use the Ring My
Phones feature to select the number(s) which must
ring on incoming calls. You can add any number of
phones you wish but you can select only 5 to ring
simultaneously, including your desk and mobile
phone.
Your desk phone routes calls to the destination
numbers you specify in the My Phones list. You can
add, update, and delete the destination numbers in
the My Phones list.
3. Tap the desired record.
Tap
to open the “Ring My Phones”
screen.
2. Tap “Manage my phones. The current list will
display.
1.
3. Tap
on the upper right corner to open the
Add Phone dialog box.
4. Enter the name, for example Home and 10 digit
number.
4. Tap
to play the message. The application
supports play back only. Messages cannot be
forwarded or deleted.
Answer Calls
Calls to your cell phone through the application will
be presented the same as any other call. Simply
answer the call as you normally would.
If you cannot answer an incoming call the
application sends the call to your VCU voicemail.
Change Ringing Number for Incoming Calls
Use the “Ring My Phone” button to configure which
numbers must ring for an incoming call. The
application creates the desk phone and the mobile
phone destinations automatically.
1. Tap
on the upper right side of the screen.
2. Toggle on/off the phones you wish to ring for an
incoming call
5. Tap Save.
6. Go to “Ring My Phone” to toggle the new
phone on/off.
Deleting Phones From My Phones List
1. Tap
to open the “Ring My Phones”
screen.
2. Tap “Manage my phones”. The current list will
display.
3. Tap and hold the record you wish to delete.
4. Tap the “Delete” button.
5. When the “Delete Selected Phone” window
opens press “Delete”.
Note: You cannot delete your desk or mobile
phone.
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Logging Off
1. Tap
to go to settings (you may need to use
your “back” button after taping).
2. Select Accounts and Services>CES Account
Information
3. Tap “Logout”.
NOTE: To Log In go to Settings>Accounts and
Services>CES Account Information. Enter your eID
password and press “Login”
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