BOARD CHAIRPERSON’S STATEMENT
Foreword
On behalf of DUWASA Board of Directors, I am pleased to submit an annual report for the year
2010/2011 attests to the continued growth of the Dodoma Urban Water Supply and Sewerage
Authority (DUWASA) in its quest to become one of the most efficiently managed water utilities
in Tanzania and the World at large. I am delighted to report that we qualified for and obtained a
Clean Certificate for the year 2010/2011 Audited Financial Accounts. The Authority’s financial
statements for the year ended 30th June, 2011 were duly audited by M/s. Mekonsult on behalf of
the Office of the Controller and Auditor General (CAG).
Despite the volatile business environment, which was characterised by high electricity bills,
fluctuating prices of fuel and pipes and fittings, the Authority managed to keep afloat and
perform exemplarily. Indeed, it was a very big challenge to apprehend from the level of the
Board, Management to the lowest staff level in the Authority’s hierarchy. Today, I am proud to
say that we successfully sailed through after hard work and zeal; the Authority has managed to
cover all of its operations and maintenance costs plus part of replacement and investment costs.
1.0
PERFORMANCE OF THE AUTHORITY
Financial performance shows a growth in revenue collection from Tsh. 3.922 billion in
2009/2010 to Tsh. 4.974 in 2010/2011. This is an increase of 27%.
Incomes generated from various activities like sewerage services, water connections and
reconnection fees and other incomes was also a bit higher compared to the previous year. This
is a clear indication that there is a remarkable progressive performance improvement. The
overall achievement is the bridging of the gap between annual revenue collection and overall
total operation and maintenance costs including replacement and depreciation costs.
On the other hand, customer base expanded from 20,158 customers in the year 2009/2010 to
21,934 customers in 2010/2011 thus contributing to the increase in income generated. While the
sewerage customers’ base expanded from 4060 in 2009/2010 to 4,300 in 2010/2011.
1.1 Water and Sewerage Projects
During the financial year 2010/2011, DUWASA implemented the following projects:
1.1.1 Project Implemented to Improve Water supply and Sewerage Disposal Services
Improvement of provision of water supply and sewerage disposal services to the residents of
Dodoma was the main focus of DUWASA. This is in line with Authority’s strategy of meeting
i
“MAJI KWA MAISHA SALAMA; WATER FOR SAFE LIVING”
ever increasing water demand. This “skyrocketing” increase in water demand has been
significantly contributed by establishment of higher learning institutions in the town such as
Dodoma University which has already enrolled more than 26,000 students since its
establishment in 2007 and the plan is to have about 40,000 students by the end of 2015. On the
other hand, this is taken by DUWASA as business advantage.
In an effort to overcome this challenge, DUWASA in collaboration with other development
partners implemented several water supply projects aiming at improving water supply services
to the University as well as to several urban areas of Dodoma as follows:

Drilling of new water production boreholes at the University of Dodoma
This project was initiated with the main purpose of augmenting the amount of water supplied to
UDOM from DUWASA sources which was about 50% of the required demand. The plan was to
drill at least four (4) with a capacity of
producing at least 2,400m3/day at the
University’s neighborhood villages. The
project was successfully implemented
between March, and October, 2011 by
drilling 5 boreholes with a cumulative
production capacity of about 2,500m3/day
at a total cost of Tsh. 1.42Bil/-.
DUWASA staff testing one of the successful completed
Borehole at UDOM
ii
“MAJI KWA MAISHA SALAMA; WATER FOR SAFE LIVING”
 Construction of sewerage treatment ponds
for the Dodoma University
The project was initiated following an alarming
danger of breakdown of water related diseases to the
student community due to lack of proper waste
water treatment and disposal services.
DUWASA in collaboration with the Ministry of
Water started construction of Waste Stabilization
Ponds (WSP) in April, 2011 and completed in
September, 2011. The constructed ponds include
Anaerobic pond (1 unit), Facultative ponds (2units)
and Constructed wetland (1 unit). Total cost for
construction works is Tshs. 370mil/= and the ponds
are operational since October, 2011.
One of the completed ponds in operation at
UDOM (College of Social Sciences)
1.2 Water supply extension projects
During the same financial year, the Authority through its own revenue and borrowing from
financing institutions, managed to implement several water supply extension projects to areas of
Ilazo, Kisasa, Miyuji kwa Mwatano, Mbwanga, Chang’ombe extension, Nkuhungu and Kizota
Industrial area. A total of 23km of water supply distribution system was constructed at a total
cost of Tshs 758,970,570/=. The project increased water supply distribution coverage from 245
as per June, 2010 to 268km in June, 2011.
1.3 Projects Under Preparation
 Water Supply Improvement Project in Dodoma Municipality Financed by Soft
loan from the Government of South Korean
This is a big project which is financed by soft loan from South Korea (money borrowed from
Exim Bank – South Korea). The project aims at improving water source, transmission and
distribution mains at an estimated cost of 49.6mil USD under phase one. The Consultant
(Saman Corporation from Korea) signed the contract on 22nd June, 2011 and is expected to
complete his task in December, 2011. Thereafter, construction works shall commence.
iii
“MAJI KWA MAISHA SALAMA; WATER FOR SAFE LIVING”

Project under Water Sector Development Programme (WSDP)
DUWASA has offloaded tender for construction of Dodoma University Water supply and
sewerage works. Bidders are expected to submit their bids on 12 October, 2011.

Projects under Implementation
The projects which were implemented in the financial year 2010/2011 is as follows:
WATER PROJECTS BUILT DURING 2010/2011( TRUNK MAIN, MAJOR PIPES, SEWER MAIN AND SEWER EXTENSIONS)
SMALL WATER SUPPLY EXTENSIONS
S/N
Area /location
Distance
Start date
Completion date
project costs - Labour/works
DUWASA
Pipes’ costs
Fittings’ costs
Other sources
(Beneficiaries)
1
Ilazo west
Block E.
200m
28th July,
2010
7th August, 2010
700,000.00
392,000.00
275,170.00
300,000.00
2
Ilazo east
Block D
200m
30th July,
2010
10th August, 2010
700,000.00
241,500.00
275,170.00
250,000.00
3
Kisasa BCentre
150m
16th July,
2010
30th August, 2010
520,000.00
266,000.00
204,412.00
264,000.00
4
Miyuji kwa
Mwatano
900m
10th
September,
2010
12th Oct, 2010
2,400,000.00
1,600,000.00
1,218,610.00
620,000.00
5
Ilazo west
Block G.
250m
02th
November,
2010
17th November,
2010
1,200,000.00
1,000,000.00
345,928.00
340,000.00
Grand total
5,520,000.00
3,499,500.00
2,319,290.00
1,774,000.00
LARGE WATER SUPPLY EXTENSIONS
S/N
Area /location
Distance
Start date
Completi
on date
project costs Labour/works
DUWASA
1
2
3
Ilazo
MbwangaDistribution
MbwangaTransmission
Pipes costs
Fittings costs
Other sources
19.6km
10/3/2011
August,
2011
12km
10/3/2011
August,
2012
161,125,915
0
86,856,000
July, 2011
268,911,460
0
186,287,460
8.5km
20/12/2010
Grand total
Total leght after the investment
319,913,695
0
176,610,000
34828700
24,823,500
749,951,070.00
-
449,753,460.00
21,944,000.00
81,596,200.00
268km
iv
“MAJI KWA MAISHA SALAMA; WATER FOR SAFE LIVING”
2.0
STAKEHOLDERS’ PARTICIPATION
2.1 Planning and Implementation:
DUWASA pursues its vision and mission guided by the principle of stakeholders’ participation.
Stakeholders both customers and employees are consistently involved in the processes of
planning and implementation of the Authority’s goals hence increasing efficiency of the
operations. DUWASA normally conducts at least four stakeholders’ consultative meetings of
different categories annually. The programmes targeted at the following:








Making the stakeholders informed of the implementation of the National Water Policy
particularly the Urban Water Policy.
The role of stakeholders towards full cost recovery in the operations and expansion of
networks for both clean and sewerage services.
The rights and responsibilities of both the stakeholders and the Authority towards the
improvement of watersupply service in Dodoma urban.
Improved Communication and information flow between the Authority and its
stakeholders.
The participation of stakeholders towards the improvement of water and sewerage
services.
The role of stakeholders in the protection of water infrastructure such as water sources,
pipes, machines etc.
Various challenges facing DUWASA.
The way forward.
The Authority has planned for more educative and sensitization programmes including
publications and promotional materials on water supply and sewerage services for the year
2011/2012
including
publications
and
promotional
materials.
2.1.1 Customer Service Charter
The Authority has a Customer Service Charter which stipulates well the rights and
responsibilities of both the customers and the Authority. The charter has increased customers’
awareness on the services and operations of DUWASA and contributes a lot towards the
success of the Authority.
2.1.2 Relationship with key institutional stakeholders
DUWASA has maintained mutual relationship with its key stakeholders such as Regional
Authorities, Municipality, Police, Court and CDA and the Media; the move which smoothens
operations of the Authority. Involvement of stakeholders has smoothens running of DUWASA
operations.
2.1.3 Research
The Authority gives great emphasis on research as one way of improving its services to its
customers through various modes such as interviews, questionnaires and suggestions. Research
in various operations will continuously be conducted for better performance.
v
“MAJI KWA MAISHA SALAMA; WATER FOR SAFE LIVING”
2.1.4 Future Emphasis:
It is interesting to note that Dodoma urban is now expanding very fast, day and night, left and
right due to improved water-supply services in contrast to nine years ago when water rationing
was the order of the day, thus underscoring the saying that “Maji kwa Maisha Salama; Water
for Safe Living”.
Against this background, my Authority is confronted with a challenge of coping up with the
pace of town expansion due to limited funds from its own sources to cater for water distribution
network extensions.
In order to counter the prevailing situation DUWASA will embark on the following strategies:
 Increase customers’ base by extending distribution network to various needy areas as
Dodoma is now expanding very fast. This will be done by setting aside funds from
monthly water collection, support from the Central Government as well as approaching
well wisher donors.
 Connect more customers to the waste water network.
Sincerely, it is my Board’s belief and responsibility to see to it that our customers and especially
the disadvantaged people e.g. elderly, the poor, women, children etc are accorded with societal
benefits such as accessibility to clean water supply.
2.1.5 Appreciation
2.1.5.1 The Ministry of Water
On behalf of the Board, I wish to acknowledge and thank for the support of the Government
through the Ministry of Water for providing guidance and strategic direction to the Authority
and above all special thanks go to the Minister, Deputy Minister, Permanent Secretary, Deputy
Permanent Secretary and Directors for their continued personal attention and assistance to our
Authority.
2.1.5.2 The Board of Directors
Once again, I recognize and I am indebted to my fellow Members of the Board of Directors,
indeed, it has been a pleasure to chair a Board of Directors, which is dedicated to the success of
DUWASA. They have taken responsibility for the direction of the Authority and provided
advice, vision and assistance whenever it was needed. I thank them and look forward to our
continued cooperation, commitment and dedication.
2.1.5.3 The Management, Staff and other Stakeholders
The success of the Authority during this financial year was due to the dedication and committed
management and staff working as a cohesive team with the Board. I would like to pay tribute to
this team spirit.
The achievements we have made are a result of strong teamwork, effective planning and the
continued focus to meet all challenges and to harness all opportunities. Therefore in this year of
significant achievements and excellent results, I would like to thank the Executive Management
Team, Staff and all Stakeholders for a well done job and continued dedication to the Authority.
vi
“MAJI KWA MAISHA SALAMA; WATER FOR SAFE LIVING”
I would like to record my appreciation and that of my fellow Directors to the Dodoma Regional
and District Authorities, the Municipal Council, Capital Development Authority, as well as the
Law enforcement organs for their full cooperation rendered to us. I ask them again to continue
to cooperate with DUWASA to achieve even more excellent performance in the challenging
environment we are. As Mwalimu Nyerere, the first President of Tanzania said, “It can be done;
play your part”.
Dodoma Urban Water Supply and Sewerage Authority’s guiding credo is: “Maji kwa Maisha
Salama; Water for Safe Living”. In the excellence of business environment of today, nothing
could be further from the truth. It is this simple philosophy that keeps us focused in everything
we do and is the one that is ultimately responsible for our success as water Authority. We are
therefore grateful for the full support and loyalty we enjoy from our customers, which inspires
us to perform and to excel.
On the human resources development side, there has been a continued focus on our people with
a strong emphasis on staff training. We are pleased that we have continued to attract the best as
well as nurture an environment where staff can perform at their best and realise their full
potential.
Continuous learning through formal training to our staff as well as seminars and study tours for
both staff and Board Members will be given a very special emphasis by the Board; the aim is to
realise new techniques and tactics for service improvement.
Together, we look forward to more success in the year 2011/2012.
……………………………..
Ms. Sarah D. Mwaga
CHAIRPERSON TO THE BOARD OF DIRECTORS
vii
“MAJI KWA MAISHA SALAMA; WATER FOR SAFE LIVING”