James S. Gonzales
Active Clearance – Travel: Yes/50% – Relocation: No
Virginia Beach, VA, (757) 652-1112, CTFCGKMO@GMAIL.COM
An experienced strategic service management expert with strong advanced organizational experience to
diagnose complex projects and initiate, execute, and deliver solutions.
Objective: Looking for the greatest opportunity to work in a Senior Level position for a professional company.
Skills:
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10+ year experience working with the DoD and NATO on various Service Management related projects.
Able to perform systems analysis, Knowledge Management (KM), ITIL, planning, coordinating, to define and
recommend improvements or alternatives.
Utilize PMP/PRINCE2, ITIL v3, and Design for Six Sigma (DFSS).
Able to adapt and provide optimization, innovation, problem resolution and development.
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Background Summary
Received two “Certification of Appreciation” from Major General John Admire and Chief Warrant Officer Shawn
Nadeau (Canadian Forces – Army) for my work at JFCOM J9.
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PMP Training/PRINCE2, ITIL v3, SharePoint, Remedy, CMMI, Design for Six Sigma (DFSS), GSLC training & CAIS
IAM Level III, MCSE, CCNA, and Joint Theater Level Simulation (JTLS), and CCNP (In Progress).
At CGI/Army HTS, implemented BMC Remedy Service Desk application and KM Plan.
At GD/JFCOM J9 and Loyola/TRADOC, implemented 4 Modeling, Simulation, & Gaming (MS&G) events
collaborating with coalition, acting as the Knowledge Manager (KM) and Senior M&S Architect, conducting
Certification and Accreditation (C&A) on site, systems, and data, and network implementation (Class/Unclass).
At AERA/DISA, coordinated 27 contractors to deliver NMCI to 7 Navy Commands (7,000 active users).
At Hi-Tech/DISA, successfully transformed 80% of the Norfolk Naval Base’s network infrastructure (Old to New).
At SAIC/NATO, delivered an interoperability plan, a budget plan (Mid-Term Plans), an SOA framework, and DoDAF
product (OV-1), in addition, recovered $10MM from the budget.
At Unisys/Joint Staff J87, developed a SaaS application collaborating with Georgia Tech, Carnegie Mellon, MIT,
NATO, and various services (Navy, Army, Marine Corps) and COI groups.
At BAH/JFCOM J6, delivered an Enterprise Portal (SharePoint), IA Plan, CONOPS, KM Plan, and business rules.
Work Experience
CGI, 12/2012-Expected End-Date is April 2013, KM / IT Support Manager. (CONTRACT)
Manage the Service Support staff to support the Army’s Human Terrain System (HTS) overseeing the Knowledge
Management/Technology support services for both internal and external users of SharePoint repository for
Sociocultural Content and BMC Remedy Service Desk application.
Initiate, plan, and implement BMC Remedy Service Desk for HTS users utilizing the ITIL approach structure in
Service Management: Incident Management, Change, Configuration, and Release Management (CCRM), and
Problem Management, in addition, oversee the implementation of operational categorization (OpCat) and Service
Request Management (SRM).
Coordinate resolutions of various user related service events.
Oversee the development of end user guides, tips, and training materials.
Coordinate and developed policies, processes, and recommendations as it relates to Service Management.
Resources: BMC Remedy, SharePoint, ITIL, KM, DoDAF v2.0
SimIS, 10/2012-12/2012, Senior Enterprise Architect. (CONTRACT)
Support USMC in developing and completing the Quality Assurance/Quality Control (QA/QC) architectural process
framework OV-5b (Activity Diagram), in addition, the QA/QC AV-2 (Integrated Dictionary) mapping correlating with
business processes and polices.
Work with NATO and coalition partners in developing and completing the architectural concept paper for Modeling
and Simulation as a Service (MSaaS) and Modeling and Simulation as an App (MSaaApp).
Continue to support USMC in developing and presenting Executable Architectures (EA), transforming static DoDAF
viewpoints and data into dynamic executable models to perform comparative analysis.
Work with Sentara Healthcare to develop a "practice perfect" modeling and simulation training system for classroom
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Key Skills and Knowledge:
Project Management
Professional (PMP) training,
Projects In a Controlled
Environment (PRINCE2),
SharePoint training,
Information Technology
Infrastructure Library (ITIL),
Joint Theater Level
Simulation (JTLS),
Service Oriented
Architecture (SOA),
Design for Six Sigma
(DFSS),
Knowledge Management
(KM),
Software as a Service
(SaaS), Modeling &
Simulation as an App
(MSaaApp), Executable
Architectures (EA),
Remedy,
Research and Analysis,
GIAC Security Leadership
Certification (GSLC) IAM III
training,
Certification Accreditation
and Information Security
(CAIS) IAM III,
Capability Maturity Model
Integration (CMMI),
Marketing and Promotions,
Product and Process
Management,
Adaptive Planning (AP),
Performance Management,
Business Process
Management (BPM),
Business intelligence
(strategy and execution),
Ontology,
Sensor Web Enablement
(SWE),
Information Exchange Data
Modeling (IEDM),
Data Modeling / Data
Mapping,
Net-Centric SOC
environment,
Systems Analysis and
Design,
Software Engineering,
Modeling, Simulation, and
Gaming (MS&G),
Live, Virtual, Constructive
(LVC),
Visualization,
Web 2.0 and Semantic Web,
Mash-up Technology,
Test and Evaluation (T&E),
Department of Defense
Architectural Framework
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and online scenarios using Unity Simulation System.
Resources: DoDAF v2.0, QA/QC, SOA, SharePoint, Unity, KM
Loyola, 03/2012-10/2012, Senior Modeling & Simulation (M&S) Architect.
At TRADOC, support Army’s Future Warfare Division (FWD) to implement two (2) M&S network systems
(classified/unclassified), Joint Theater Level Simulation (JTLS) application, and the Oracle database, in addition,
conduct Knowledge Management (KM) approaches, and SharePoint content management.
Conduct Certification and Accreditation (C&A) to ensure compliance (validation) of site, systems, data, and security
requirements are meeting operational game environment.
M&S: Ensure the project plan, design M&S architectural framework, and transition, is moving forward.
Monitor/Control 2 network systems, JTLS operators, intellectual properties, SharePoint portal, and backup assets.
Produce metric analysis data for war-game adjudicators.
Work with working groups to gather and distribute authoritative data to JTLS database administrators for mapping.
Collaborate with Army, Navy, Marines, Air Force, and Multinationals in the plan, design, and scenario development
KM: Designed a KM Plan and initiated it to FWD which improved performance and business intelligence. Utilized
SharePoint functionality and content management approaches for sharing and lessons learned.
Assure standardized data warehouse procedures for the storage, handling, transfer, release and destruction of classified
and unclassified intellectual properties are being implemented in accordance with Army regulatory guidelines.
Support the development of war-game questions, ontology, and event goals and mapping them with existing
gaming/exercise scenarios producing measures of effectiveness (MOE) and measures of performance (MOP).
Resources: DIACAP, DoDAF v2.0, DFSS, KM, BI, Quality-Risk, SOA, SharePoint, Oracle
Unisys, 08/2008-11/2011, Project Manager.
At Joint Staff J87, coordinate with MIT, Georgia Tech, Carnegie Mellon, NATO, and other community of interest
(COIs) to develop the Command and Control (C2) Core Information Exchange Data Model (IEDM), a Software as a
Service (SaaS) application: Formulate various network assurance architectures utilizing the Service Oriented
Architecture (SOA) approach and Software Development Lifecycle (SDLC)
Conduct data modeling, mining, and mapping to deliver measurable metrics and status reports.
Support the service management operations, the Working Groups (WG) through their project plans: Information
Assurance (IA) C&A, C2 Core (IEDM), Authoritative Data Source (ADS), SharePoint, research endeavors, pilots
(SOA, SOC), and travel/training budgets.
Implement Information assurance vulnerability management (IAVM) notices (alerts, bulletins, and technical).
Serve as an advisor for North Atlantic Treaty Organization’s (NATO) C2 IEDM providing collaboration.
Successfully documented the necessary actions to define, prepare, integrate, and coordinate all subsidiary actions
(change control, issues/escalations, and milestones).
Resources: Data Modeling (SemanticWorks/XMLSpy/MapForce), DFSS, ITIL, BI, Q&R, SOA, SDLC, XML
SAIC, 02/2008-08/2008, Senior Consultant.
At NATO HQ (SOC), developed an interoperable plan coordinating with various Working Group (WG) services.
Delivered a Service Oriented Architectural (SOA) framework DoDAF OV-1.
Coordinated with working groups to deliver a mid-term metric analysis plan of each service.
My actions achieved the delivery of new capabilities, a baseline, and processes across the DOTMLPFI spectrum
and reduced the budget by $10MM by delivering a budget analysis plan working with various Section Heads and the
Deputy Chief of Staff (DCOS).
Using KM, improved performance by identifying interoperability within the COI so each COI can collaborate utilizing
lessons learned (strategies and practices), adoption of insights, and share intellectual properties within NATO.
Resources: SharePoint, KM, PowerPoint, DoDAF, SOA, DFSS, DOTMLPFI, QM
C4 Planning Solutions, 11/2007-02/2008, Site Manager.
At NETWARCOM CARS (SOC), coordinate 22 network engineers and Information Assurance (IA) analyst to provide
and conduct Certification and Accreditation (C&A) ensuring compliance (validation) of architectural frameworks
(systems), sites, and security requirements are meeting operational environment complying with DIACAP.
Developed a CONEMP (objectives, roles and responsibilities) and conduct recruiting and evaluations.
Resources: Eye Retina Network Scan, Harris STAT Guardian Vulnerability Management, QM
Booz Allen Hamilton, 11/2006-11/2007, Knowledge Manager (KM).
At JFCOM IO JMO J7 (SOC) coordinate war-games planning, design, and scenario development.
Implemented a classified network M&S environment using JTLS, Oracle, and SharePoint.
Coordinate with working groups to gather content and conduct data mapping to populate the database.
Monitor/Control the classified network system, intellectual properties, SharePoint, and backup assets.
Coordinate 25 JTLS operators and 16 JTLS database administrators to produce metric analysis for adjudicators.
At JFCOM OCIO J6, plan and implemented the SharePoint enterprise with its functionalities (Sites, Forms, etc.) and
(DoDAF),
Network Engineering,
Cloud / Cyber Computing,
I-Bot (Internet Robot),
C4 ISR,
Capability and Strategic
Planning,
Doctrine-OrganizationTraining-MaterialLeadership-PersonnelFacilities-Interoperability
(DOTMLPFI),
DIACAP,
Blue Ocean Strategy.
Projects:
BMC Remedy,
Unified Quest (UQ) 2012:
Model & Simulation (M&S),
C2 CORE Information
Exchange Data Model
(IEDM),
NATO Mid-Term Plans,
Implemented Navy Marine
Corps Intranet (NMCI),
Certification & Accreditation
(C&A) of CARS Project,
BRAC SharePoint,
USJFCOM SharePoint,
Multinational Experiment 4
(MNE4),
Urban Resolve 2015 (UR
2015),
NMCI Network
Implementation.
Communication and
Networking:
Cisco Certified Network
Administrator (CCNA),
Information Workspace
(IWS),
Defense Connect Online
(DCO)
Spreadsheet, Database,
Portals, Repositories:
SharePoint, MOSS 2007,
Excel, Access, Xythos, Army
Knowledge Online (AKO).
Architecture Tools:
Visio / Rational Rose, Altova
SemanticWorks, DoDAF.
See “Professional Training”
Programming Tools:
HTML, XML, WYSIWYG.
Online Tools:
SEO, eCommerce.
Video Tools:
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successfully implemented the project plans, IA requirements, and training solutions.
Produced follow-on work and contract engagements to deliver the following manuals: Strategic Communication
Plan, Knowledge Management (KM) Business Rules, KM IA Report, CONOPS, and Operational Process Overview.
Worked on compliance analysis for a National Guard Bureau proposal.
Resources: MOSS SharePoint, Excel, PMP, BI, QM, Business Development
General Dynamics, 08/2005-11/2006, Knowledge Management Officer (KMO).
As KMO at JFCOM J9 (SOC) received a “Certification of Appreciation” by MajGen John Admire for successfully
conducting KMO actions for the Commander’s Task Force Group. My actions delivered Command Group Chiefs
and C2 COI Group unit data (XML/Message base) to the Commander to make positive impact decisions.
Successfully conducted Certification and Accreditation (C&A) and authoritative assessments to various external
classified networks and various software portfolios.
Performed quality and risk assessments to produce Live, Virtual, and Constructive (LVC) metric analysis on
network systems, software portfolios, and processes for lessons learn analysis and war-game adjudicators.
Developed and maintained all applicable project documentation from drills, execution, to end-state: Project
Management Plan; Product Schedule; Issues/Risks; Milestone; Status Reports; COMPLAN; Contingency Plans.
As Principle Engineer at JFCOM J9 (SOC), implemented 2 classified network systems using the SOA approach in
a net-centric war-game testing environment (MNE 4 and UR2015).
Resources: Visualization COP/CPOF, Xythos/SharePoint, IWS (virtual collaboration), SOA, BI, SDLC, QR, XML
AMSEC, 04/2005-08/2005, Senior Consultant Analysts.
At Fleet Forces Command (FFC) Navy, successfully captured and documented the following network infrastructure
schematics to produce an SOA solution to integrate 2 Command Groups (NCTE and JNTC) with 5 other command
groups (UWCOM, BGIE, MBGIE, Joint BGIE, and JETT) for interoperability, collaboration, and sharing.
Successfully delivered the CONOPS and the following DoDAF products: AV-1 (All View Executive Overview), AV-2
(Integrated Dictionary), SV-1 (System view of interface), SV-2 (Communication description), and OV-1 (Overview
High Level Concept Graphic) for the Navy Continuous Training Environment (NCTE) adhering to the Joint National
Training Capability (JNTC).
Resources: DoDAF Tools (Visio / Rational Rose), SharePoint, SOA, SDLC, PowerPoint, Word, Excel
CACI, 09/2004-04/2005, Senior Functional Analysts.
Collaborate with technical and non-technical teams to elicit, analyze, and document requirements to develop the
content data for the BRAC Closure Information Tracking System using SharePoint.
Drafted project scope (roles and responsibilities, work breakdown structure) for content collection. Conducted
stakeholder analysis and interview.
Designed and implemented simple workflows using SharePoint modules and email notification.
Resources: SharePoint, Project Version Control System (PVCS), .Net, C#, HTML, Microsoft Office Suite, MS
Project, ITIL (Service Desk).
ManTech, 02/2003-09/2004, Site Manager.
Implemented 3 classified and unclassified network systems to operate three (3) Testing and Evaluation (T&E) Labs
supporting Navy Marine Corps Intranet (NMCI) and Naval Nuclear Propulsion Information (NNPI).
Successfully tested, modified, changed, and certified Commercial off the shelf (COTs) and Government off the
shelf (GOTs) applications in the testing environment to operate in the NMCI and NNPI environments.
Mange the development of algorithms and conducted analysis solving complex programming, network and
architecture issues to federate NNPI and NMCI networks.
AERA, 01/2002-02/2003, Project Manager.
Manage the deployment, implementation, and transition of a large scale NMCI Network project consisting of seven
(7) Navy Commands with 7,000 active users.
Monitor/Control 27 various sub-contractors throughout the project implementation life cycle ensuring project
milestones; staff schedules, quality assurance, and deliverables are meeting project goals.
Collaborate with government clients to obtain 15 facilities to stage, image, and deploy passive and active
equipment to 7,000 active users and close to 2,500 servers.
Ensure the Client’s Identification (CLIN) mapping documents and client product requirements are deployed to the
correct user.
Support the NMCI Test and Evaluation Lab to deliver the NMCI approved passive/active equipment to the correct
client complying with the Change, Configure and Release plan (CCRM).
Hi-Tech, 08/1997-12/2001, Project Manager.
Coordinate a technical staff to implement, upgrade, and support the network infrastructure and operational
computer equipment (passive/active) and applications on Naval Vassals and various Naval Base facilities.
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iMovie, Sony HD Camera
Call Center and Training:
Call Center Management,
implementation and training
experience.
Office Productivity Tools:
SharePoint, Microsoft Office
Suite, Microsoft Project,
Defense Connect Online
(DCO), Information
Workspace (IWS)
Technical Documentation:
Mid-Term Plans (NATO HQ),
CONOPS (NCTE), Business
Rules, IA Report, (OCIO,
J6)
Facilities Management:
Staged NMCI products to be
pushed to 7 Naval
Commands with 7000 users
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Design architectural frameworks to implement approved network system requirements to clients, in addition to
offering needs analysis, network operation requirements, and cost breakdowns.
Design and monitor roles and responsibilities and schedule assignments to network engineering staff.
Successfully transformed 80% of the Norfolk Naval Base’s network infrastructure from old to new.
Implemented a 27 seat call center to support Tier I issues and a customer data gathering analysis system.
Provide clients with industrial operational (IO) analysis to determine training solutions and conduct training.
Successfully marketed and sold website development and data warehousing services.
Setup/Managed: WAN/LAN, NT servers, Cisco routers, BayStack switches, SynOptics hubs/bridges, ATM’s,
Firewall (Raptor, NetProwler), modems, CSU/DSU. Microsoft (95/98/NT/2000), Novel NetWare 4.x, MS-Office
Suite, Lotus Notes 4.x, Internet/Intranet, NMF (Network Management Facility), HP-Openview, RouterMAN,
NetXray, Ethernet/Fiber, DSL/Cable/ISDN, 3Com wireless, Remedy (Action Request System), TCP/IP, IPX/SPX,
eCommerce, and website design (FrontPage & HTML)
Education
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Bachelor’s in Business Administration, Saint Leo University, 1997
Professional Training
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Leadership Excellence Acceleration Program (LEAP) Federal Systems, 2011, Unisys, Reston, VA
Project Management Professional (PMP) Training, 2011, PMI Maryland Baltimore Chapter
Information Technology Infrastructure Library (ITIL) v3.0, 2009, Loyalist, Virginia Beach, VA
Capability Maturity Model Integration (CMMI) v1.2, 2009, Carnegie Mellon University
Design for Six Sigma (DFSS), 2009, Core Solutions, Virginia Beach, VA
Projects In a Controlled Environment (PRINCE2), 2008, NATO HQ, Brussels, Belgium
Microsoft Office SharePoint Server (MOSS), 2007, SharePoint Solutions, Norfolk, VA
GIAC Security Leadership Certification (GSLC) IAM III training, 2006, Core Solutions, Virginia Beach, VA
Department of Defense Architectural Framework (DoDAF), 2005, Eagan, McAllister Associates, Inc. (EMA),
Virginia Beach, VA
Microsoft Certified Systems Engineer (MCSE), 2000 and Cisco Certified Network Associate (CCNA), 2001, Rader
Technology Education Center, Virginia Beach, VA
Certification Accreditation and Information Security (CAIS) IAM Level III, 2001, Defense Information Systems
Agency (DISA), Norfolk, VA
Advanced Leadership and Executive Management Program, 1996, General Electric, Memphis, TN
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