NASCAR Sponsorship Skill Set: Selling TOPIC OR UNIT OF STUDY Selling, Determining Customer Needs, Demonstrating and Presenting a Product/Service, and Handling Customer Objections and Questions. CONTENT STANDARD(S) AND OBJECTIVE(S) Students will explore selling as a promotional tool. implement the steps in the sales process. recognize cultural differences. explain why determining customer needs is essential in the sales process. provide methods for determining customer needs (observation, questioning, and listening). demonstrate the importance of nonverbal communication and effective listening. identify characteristics of an effective product demonstration. differentiate between the features and benefits of a product or service. include the customer in the product/service demonstration. prepare sales aids. utilize proper terminology to demonstrate a product. identify methods of handling objections and questions. differentiate between an excuse and an objection. prepare an objection analysis sheet. analyze common objections. utilize specialized methods of handling objections. demonstrate examples of open-ended and closed-ended questions. INTRODUCTION You are employed with a sports and entertainments marketing company. Jose Ramirez, a professional race car driver involved with NASCAR, is one of your newest clients. Your job is to secure a primary sponsor or several companies that will sponsor the Jose Ramirez Car. NASCAR hopes to attract new spectators and Hispanic fans with this outgoing, charismatic, bilingual race car driver. Your challenge is to raise a minimum of $1 million for the new client, the cost for him to race in this year’s racing series. Jose will be driving a Ford Taurus as a member of the Tony Pessolano Race Team. You can sell space on any part of the driver’s suit, pit crew’s uniforms, or auto (hood, dashboard, spoiler, doors, front fender, and rear quarter panels). You can also sell sponsored merchandise and arrange personal service contracts, including retail point-of-purchase material, TV commercials, or public appearances. Sponsors must be category exclusive (you cannot sell McDonald’s and Burger King sponsorships o the same car) and must represent different categories of goods and services. Your supervisor wants you to develop a sales training manual with a Ramirez-specific feature-benefit table and script for telephone solicitation of potential sponsors. Additionally, you have been asked to generate a list of potential sponsorship leads, taking into consideration the demographics of Jose’s and NASCAR’s fan base. To demonstrate your selling skills, your supervisor expects you to role play your complete presentation. Use your sales training manual as the basis of the role play and incorporate a computer presentation. ESSENTIAL QUESTION What are the steps of a sale as they relate to selling NASCAR sponsorships? INTEGRATION OF ACADEMICS, TECHNOLOGY, ENTREPRENEURSHIP Entrepreneurship: students will be assuming the role of a sports and marketing entertainment employee. Academics and Technology: Students will be using Microsoft off ice programs to prepare reports and a presentation. They will also be using the internet for research. STUDENT INVOLVEMENT IN PLANNING PROCESS Students will be given the scenario and guidelines for the reports and presentation. How they choose to do their research will be up to them. They may design their reports and presentations as they wish while following the guidelines. TASK(S) 1. Research NASCAR drivers, sponsorships, and fans. 2. Generate a list of potential sponsors, research consumer products and companies that target the same market, as well as identify untapped markets. 3. Research sponsorship agreements for other race car drivers so you can develop selling points that you can use to create a feature-benefit chart. 4. Prepare a written sales training manual, a computer presentation for the sales presentation, and a telephone script to qualify prospects. 5. Use a word processing program to prepare the double-spaced documents. The feature-benefit chart in the sales training manual should be in table format. Arrange the written report around the attached outline. 6. Present your ideas in a written report and an oral presentation. In your oral presentation, conduct a role play that demonstrates how to utilize the telephone script to qualify prospects and a role play for a salesperson calling on a prospective sponsor. RESOURCES Flash drive Conduct research at library or on the internet. Word processing and presentation software. Rubrics and outlines. TECHNOLOGY USE Students will be using computers for research, document preparation and presentations. EVALUATION Presentations and reports will be evaluated with the attached rubrics and outlines. TIMELINE 4 - 90 minute class period for research and preparation. 1- 90 minute class period for presentations. CONCLUSION What are the steps of a sale as they relate to selling NASCAR sponsorships? Written Report Outline 1. Plan to generate $1 million. Strategy (one sponsor vs. many sponsors) What’s for sale? 2. Prospecting Rationale for selection of prospects. List of suggested leads (minimum of 20) Telephone script for use in qualifying prospects. 3. Sales training manual Introduction Feature-benefit chart for Jose Ramirez Sample approach dialogue Determining needs o Observations that should be made o Sample dialogue to demonstrate good listening skills and effective questioning techniques. Product Presentation o Two sample selling sentences o Suggested sales aids o Demonstration of selling points o Involvement of customer in presentation Handling objections o Two potential objections o Suggested answers to potential objections Presentation Evaluation : NASCAR Sponsor Teacher Name: Student Name: ________________________________________ Topics Covered Knowledge of motorsports, especially NASCAR. 0 Student showed no knowledge of motorsports and showed signs of no research. 5 Student showed some knowledge of motorsports but needed to do more research. Demonstration of effective selling techniques. Student did not demonstrate effective selling techniques. Student had some demonstration of effective selling techniques. 10 Students showed extensive knowledge of motorsports and research was obvious. Student demonstrated effective selling techniques. Ability to communicate with prospects. Student did not show the ability to communicate with prospects. Student showed some ability of communication with prospects. Student showed exceptional ability of communicating with prospects. Ability to handle questions and objections. Student was not able to handle questions and objections. Student was not fully able to handle questions and objections. Continuity of presentation. Presentation did not flow well. No sign that it had been role played. Voice quality, body language and eye contact. Student did not meet any of the criteria. Student showed signs of having role played the presentation but still had hesitations. Student met two out of the three criteria. Student handled all questions and objections in a professional manner. Student presentation flowed very smoothly and apparent signs of role play. Students met all criteria during presentation.