DIRECTOR, REVENUE MANAGEMENT
The Director of Revenue Management is responsible for maximizing revenues and minimizing the cost of
distribution for rooms and meeting space of a group of 5 independent boutique hotels.
Reports to: VP of Revenues & Marketing
Level of Education: Bachelor’s Degree
Area of Study: Hospitality Management, Economics, Finance, Accounting or Business Administration
Professional Experience: Minimum 2 years in relevant revenue management position for multiple properties
Languages: French, English
PROFILE
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Superior analytical skills in identifying issues
Capacity for creative thinking and resourcefulness in problem solving
Proven track record in making sound business decisions for profitable revenue management
Proficient in analyzing financial statements and market data
Excellent understanding of travel industry distribution systems (third party channels, GDS, CRS, PMS)
Excellent understanding of consumer behaviour, especially in e-commerce
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Results driven, loves to win
Ability to lead, motivate and develop team members
Ability to develop and deliver effective presentations
Ability to handle competing and changing priorities/projects
Ability to effectively manage and delegate work
Excellent communication skills, both written and verbal (French AND English)
Demonstrate positive energy and enthusiasm
Extremely organized and detail oriented
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Advanced knowledge of hospitality revenue principles and practices
Technically savvy with ability to understand new systems quickly
Mastery of a hotel PMS, preferably Opera
Proficient in Microsoft Office (PowerPoint, advanced Excel)
ROLE & RESPONSIBILITIES
- Leadership in Revenue Management and Distribution Strategies
- Drive Revenue Management initiatives designed to maximize top-line revenue and market share,
while optimizing profitability, for 4 existing properties
- Participate in new hotel opening by developing and implementing pre-opening plans for market
strategy.
- Provide owners and executive team regularly with updated market insight and all relevant
information regarding competition.
- Collaborate with cross-functional team (Operations, Sales, Marketing) to identify priorities and
develop strategies.
- Manage relationships with other city RMs and OTA market reps and the booking engine provider.
- Responsible for controlling costs of distribution and other departmental costs
- Prepare and chair revenue meetings for transient and group strategies in pricing
- Champion of all systems and processes in Revenue Management
Lead preparation of annual revenue budgets and forecasts
Responsible for accuracy and relevancy of all data input and report generation of revenue
tracking tools, in the RMS and all other systems
Maintain oversight of online distribution through updated and effective ecommerce/revenue
initiatives
Develop/improve department’s SOPs
Serve as the company’s connectivity expert. Stays current on all changes and enhancements to
the platforms (CRS, GDS, Booking Engine, OTAs)
Responsible for PMS, RMS and booking engine performance, updates, upgrades; explores new
options
Monitor central reservations department to ensure consistency with property level inventory and
price strategies
Manage RMS performance in order to maximize system performance and revenue impact.
- Management of Revenue Team
Direct and support revenue managers, develop property specific actions plans, provide training on
systems and how to carry out strategies
Provide training to revenue managers
Participate in property revenue meetings to ensure alignment of inventory control and pricing with
strategies
Oversee maintenance of group cut-off/pick-up/wash
Ensure that regular audits are conducted on top BT rate codes to ensure viewership and
availability
Ensure that regular audits are conducted on branded & OTA sites to ensure hotel content, rates
and promotions such are properly displayed
Perform reviews, communicates results, and recommends corrective actions
Interview, hire, motivate, develop, monitor and address staff performance
- Supervision of Reservations
- Overlook creation of centralized reservations department for 5 properties
- Communicate about key revenue management initiatives, training and tools as appropriate.
- Project management
- Manage switching to new online booking engine
- Lead implementation of a Revenue Management System
- Implement space optimization practices in sale process of meeting rooms