Readings on CA and CA/work
Arminen, I. (2005). Institutional Interaction: Studies of Talk at Work. Aldershot: Ashgate.
Barley, Stephen and Kunda, Gideon. (2001). Bringing Work Back In. Organization Science, 12(1): 7695.
Bittner, Egon. (1974). ‘The concept of organization’. In R. Turner (ed) Ethnomethodology: Selected
readings. Harmondsworth: Penguin Books
Boden, D. (1994) The Business of Talk. Cambridge: Polity Press.
Clark, Colin., Drew, Paul and Trevor Pinch. (1994). Managing Customer ‘Objections’ During Real-Life
Sales Negotiations. Discourse & Society, 5(4): 437-62.
Clark, C., Drew, P. and Pinch, T. (2003). Managing prospect affiliation and rapport in real-life sales
encounters. Discourse Studies, 5: 5-31.
Drew, P. and Heritage, J. (eds) (1992). Talk at work: Interaction in institutional settings. Cambridge:
Cambridge University Press .
Duneier, Michell and Molotch Harvey. (1999). Talking city trouble: interactional vandalism, social
inequality, and the ‘urban interaction problem’. American Journal of Sociology, 104(5): 1263-95.
Garfinkel, Harold (ed). (1986). Ethnomethodological Studies of Work. London: Routledge and Keegan
Paul.
Garfinkel, Harold and Sacks, Harvey. (1970). ‘On formal structure of practical actions’. In J. McKinney
and E.A. Tiryakian. Theoretical Sociology: Perspectives and Developments. New York: Appleton
Century Crofts.
Garfinkel, Harold. (1967). Studies in Ethnomethodology. Cambridge: Polity Press.
Garfinkel, Harold. (1974). ‘The origins of the term ‘Ethnomethodology’’. In R. Turner, (ed)
Ethnomethodology: Selected readings. Harmondsworth: Penguin Books Ltd.
Goodwin, Charles. (2003). The Body in Action. Pp. 19-42 in Justine Coupland and Richard Gwyn (eds.)
Discourse, the Body and Identity. New York: Palgrave/Macmillan.
Goodwin, C. and Goodwin, M. H. (1996). “Seeing as situated activity: Formulating planes”. In
Engeström, Y. and Middleton, D. (eds) Cognition and communication at work. Cambridge: Cambridge
University Press, pp.61-95.
Goodwin, Charles. (1994). Professional Vision. American Anthropologist, 96(3): 606-33.
Heath, Christian and Jon Hindmarsh. (2002). Analysing Interaction: Video, ethnography and situated
conduct. Pp. 99-121 in Qualitative Research in Action, edited by Tim May. London: Sage.
Heath, Christian., Hindmarsh, Jon and Paul Luff. (2010) Video in Qualitative Research. London: Sage.
Heath, Christian., Luff, Paul and Sanchez Svensson. (2002) Overseeing Organizations. Configuring
Action and its Environment. British Journal of Sociology, 53: 181-201.
Llewellyn, N. (2008). Organization in Actual Episodes of Work: Harvey Sacks and Organization
Studies, Organization Studies, 29(5): 763-91.
Llewellyn, N. and Burrow, R. (2008). Streetwise Sales and the Social Order of City Streets. British
Journal of Sociology, 59(3): 561-83.
Llewellyn, N. (2009). Practices as a Members’ Phenomenon. Organization Studies, 30(12): 1419-39.
Orr, Julian. (1996). Talking About Machines: An Ethnography of a Modern Job. New York: Cornell
University Press.
Robinson, Jeffrey D. (1998). Getting Down to Business: Talk, Gaze and Body Orientation During
Openings of Doctor-Patient Consultations. Human Communications Research, 25: 98-124.
Sacks, Harvey. (1992). Lectures on Conversation, vol. I and 2. Edited by Gail Jefferson with an
introduction by Emanuel A.Schegloff. Oxford: Basil Blackwell.
Sacks, Harvey. (1974). “On the analyzability of stories by Children”. In J.J.Gumperz and D.Hymes
(Eds) Directions in Sociolinguistics: the Ethnography of Communication, New York: Rinehart &
Winston, 325-45.
Sacks, Harvey. (1984). “Notes on Methodology”. In Atkinson, J.M. and Heritage, J. (eds.) Structures of
Social Action: Studies in Conversation Analysis. Cambridge: Cambridge University Press,. pp. 21-27.
Schegloff, E.A. (1997). Whose text? Whose context?, Discourse and Society, 8:165-87.
Schegloff, E.A. (1998). Reply to Wetherell. Discourse & Society, 9:413-416.
Silverman, David and Jones, Jill. (1976). Organizational work: The language of grading/the grading of
language. London: Collier-MacMillan.
Silverman, David. (1997). Studying Organizational Interaction: Ethnomethodology’s Contribution to
the New Institutionalism. Administrative Theory and Praxis, 19(2): 178-95.
Suchman, L. (1987). Plans and situated actions: The problem of human-machine interaction.
Cambridge: Cambridge University Press.
Suchman, Lucy. (2000). ‘Making a Case: Knowledge and Routine Work in Document Production’. In P.
Luff, J. Hindmarsh and C. Heath (eds) Workplace Studies: Recovering Work practice and Informing
System Design. Cambridge: Cambridge University Press, pp.29-45.
Watson, D. Rodney (1990). Some features of the elicitation of confessions in murder interrogations.
In: G. Psathas, ed. Interactional Competence. Washington: University Press of America: 263-96.
Weider, D.L. (1974). ‘Telling the Code’. In R. Turner (ed) Ethnomethodology: Selected readings.
Harmondsworth: Penguin Books Ltd.
Whalen, J., Whalen, M. and Henderson, K. (2002). Improvisational choreography in teleservice work.
British Journal of Sociology, 53: 239-59.
Whalen, J., Zimmerman, D. and M. Whalen (1988). When Words Fail: A Single Case Analysis, Social
Problems, 35(4): 335-62.
Zimmerman, D. (1971). ‘The Practicalities of Rule Use’. In J. Douglas (ed) Understanding Everyday
Life. London: Routledge, pp.221-38.
Zimmerman, Don. (1971). ‘Record keeping and the in-take process in a public welfare bureaucracy’.
In S. Wheeler (ed) ON Record. New York: Russell Sage.