Information Technologies Support Services-(PITSC)
Co-Op and Regular Option
Ontario College Diploma
Program Profile for Second Career
September 2013 start
INSTITUTION INFORMATION
Name of
Institution:
Sheridan College Institute of Technology & Advanced Learning
Trafalgar Road Campus:
1430 Trafalgar Road
Oakville, ON L6H 2L1
905-845-9430
Davis Campus:
7899 McLaughlin Road
Brampton, ON L6V 1G6
905-459-7533
Locations:
(Campus Location
of Program is in
bold)
Hazel McCallion Campus:
4180 Duke of York Boulevard
Mississauga, ON L5B 0G5
905-845-9430
Skills Training Centre:
407 Iroquois Shore Road
Oakville, ON L6H 1M3
905-845-9430
Website Address: www.sheridancollege.ca
All Sheridan campuses are accessible by local public transit, with convenient
connections to GO Transit. Visit:
www.sheridancollege.ca / About Sheridan/ Campus Info/ How to Get to Sheridan
Second Career Coordinator: Deborah Campbell
Contact Person:
Application
Process/Offer of
Admission/Letter
of Acceptance:
Phone: 905-459-7533 or 905-845-9430 ext. 5068
Fax: 905-874-4385
E-mail: deborah.campbell1@sheridancollege.ca
1. If you have been provided with a Second Career Application Package by
your Employment Assessment Centre, please review Sheridan’s full-time
program admission requirements outlined below under Program-Specific
Admission Requirements. Please note that to be extended an offer to
Sheridan and obtain an acceptance letter, you are required to meet the
admission requirements. We will be pleased to talk with you about your
program and Second Career. Also, please attend a Sheridan Second
Career Information Session - times and locations are noted at
www.sheridancollege.ca under Programs and Courses, then select
Second Career.
2. Please apply to your program choice through the Ontario Colleges
Page 1 of 15
Information Technologies Support Services-(PITSC)
Co-Op and Regular Option
Ontario College Diploma
Program Profile for Second Career
September 2013 start
website at: www.ontariocolleges.ca. Please provide transcripts or request
mature student testing, if you meet the criteria (see below Mature
Student Status). There is a $95 non-refundable application fee, payable
to Ontario Colleges.
3. If Sheridan determines you do not meet the admission requirements
through transcripts or testing, we will provide you with information about
how you can most efficiently obtain the necessary prerequisites through
Sheridan’s Upgrading or ESL Programs.
4. If you are accepted into your program choice, you will receive an offer of
admission and, subsequently, a detailed acceptance letter, which you will
submit with your Second Career funding application.
Certification of
School:
Sheridan is an Ontario Public College and is certified to issue T2202A tax
receipts.
Sheridan recognizes that some students who enter a program at the College will
have earned postsecondary credits at other recognized postsecondary institutions
and may wish to apply these credits towards the Sheridan credential. Advanced
standing refers to the transferring of credit earned at another recognized postsecondary institution towards a Sheridan credential.
Students may apply to receive advanced standing for specific Sheridan course(s)
based on the successful completion of similar courses at other recognized
postsecondary institutions subject to meeting applicable Sheridan policies.
Advanced
Standing:
Candidates must have achieved a minimum course grade of C grade in the
course that is being considered for advanced standing, or the minimum pass for
the course for promotion within the program, whichever is higher
Courses considered for advanced standing must have been completed within five
years prior to the request except with the permission of the Dean of the respective
school.
Please refer to the full Advanced Standing policy on Sheridan’s Policies and
Procedures website for specific details. Mac users please note: you must use
Firefox, Opera or Netscape to access the documents on the Policies and
Procedures website.
PROGRAM INFORMATION
Program
Name/Credential:
Program-Specific
Admission
Requirements:
Information Technologies Support Services (Ontario College Diploma)
Ontario Secondary School Diploma or equivalent, including these
required courses:
 One English, Grade 12 (ENG4C or ENG4U)
plus
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Information Technologies Support Services-(PITSC)
Co-Op and Regular Option
Ontario College Diploma
Program Profile for Second Career
September 2013 start

Any Grade 12 math (C or U) or Grade 11 Functions (MCF3M) or
Grade 11 Functions and Relations (MCR3U)
Or,
Mature Student Status – Mature students do not possess an Ontario
Secondary School Diploma, or equivalent, and are 19 years of age or
older before the starting date of the program.
Mature students who apply to Sheridan’s certificate and diploma programs
must demonstrate their ability to work at the postsecondary level in one of
the following two ways:


By successfully completing equivalency testing in English and/or
mathematics and/or; science or
By completing a program of academic upgrading at a level
appropriate to the program of choice.*
Mature students must demonstrate proficiency in meeting specific program
prerequisites
Applicants who do not meet the admission requirements will be invited to
complete pre-admission tests in mathematics and English. Applicants asked
to take the test are considered for admission to Term 1 contingent on
receiving a minimum grade of 60% in both the pre-admission
mathematics/English tests.
Applicants who are lacking the mathematics admission requirements for this
program may be able to be admitted into this program with additional
courses completed in their first year at Sheridan. There may be additional
cost involved depending on the program.
*If you do not have the required prerequisites, you may wish to enrol in
Sheridan’s Academic Upgrading program to obtain equivalent credits.
Sheridan also offers an ESL program. Preparatory training, such as
academic upgrading, is eligible for Second Career funding, subject to the
approval of Employment Ontario.
APPLICANT SELECTION
Eligible applicants will be selected on the basis of previous academic
achievement (the average of their six highest senior-level credits, including
the required course(s).
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Information Technologies Support Services-(PITSC)
Co-Op and Regular Option
Ontario College Diploma
Program Profile for Second Career
September 2013 start
Applicants who do not meet the admission requirements for this program
will be assessed and advised individually and may be considered for other,
related programs
Applicants should communicate effectively, function well in team situations,
remain calm under pressure, enjoy problem solving, be interested in the
computer field, and be open to new and different ways of doing things.
Anyone who chooses this field will be on the leading edge of change,
helping others to adapt. Prior experience with computers is highly
recommended.
Start/End dates by
semester:
September 2013
start
Sept.3/13
1 To
Dec.13/13
Jan.6/14
2 To
Apr.17/14
Co-op 1
May5/14
To
Aug.15/14
Or
Break
Sept.2/14
3 To
Dec.12/14
Co-op 2
Jan.5/15
To
Apr.17/15
Or
Break
This is a full time program over 2 years: (4 semesters of 14 weeks each)
Hours per week: 18 (daytime hours between 8:00 a.m. and 6:00 p.m.,
Monday to Friday)
Program Length/
Hours/Weeks:
Two Year Program- Regular Option
Programs starting in September have a four month break over the summer
between semesters 2 and 3, (from approximately mid-April to early
September), and a four month break between semester 3 and 4 (from
approximately mid-December to early May. The Christmas break is
approximately 3 weeks, and breaks between semesters are 2 weeks.
Two Year Program – Co-op Option
Programs starting in September have a four month co-op work term
between semesters 2 and 3 (from early May to mid-August), and and a four
month co-op work term between semesters 3 and 4 (from early January to
mid-April. The Christmas break is approximately 3 weeks, and breaks
between semesters are 2 weeks.
Students will be notified about their class schedule and timetable prior to the
beginning of each semester.
Class Size:
Approx. 35
Course Outline:
See Program Outline section below
Registration Fee –
(applicable at time
of publication –
The $95 non-refundable application processing fee paid to Ontario Colleges
covers application processing for one application cycle.
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May 4/15
4 To
Aug.14/15
Information Technologies Support Services-(PITSC)
Co-Op and Regular Option
Ontario College Diploma
Program Profile for Second Career
September 2013 start
subject to change
without notice):
Annual Tuition
2012/13 –
(applicable at time
of publication –
subject to change
without notice):
Parking 2012/13 –
(applicable at time
of publication –
subject to change
without notice):
• Year 1: $3,925.00*
*Tuition fees are regulated by the Ministry of Training, Colleges and
Universities.
Tuition for programs starting September 2013, and subsequent terms, is
subject to increase and will be updated when the increase has been
determined.
• Year 2: *
*By action of the Ontario government, a change may be made to year two
tuition. For purposes of your research, please use the year one tuition.
Parking for programs starting September 2013, and subsequent terms,
is subject to increase and will be updated when the increase has been
determined.
• One Month: $80.00
• One Semester (September to January): $186.00
• Two Semesters (September to May): $343.00
• Three Semesters (September to August): $410.00
Cost for books, etc. for programs starting September 2013, and subsequent
terms, is subject to increase and will be updated when the increase has
been determined.
Additional Costs
2012/13 –
(applicable at time
of publication –
subject to change
without notice):
Year 1
Books: $525.00
Expendable Supplies: $346.00
Year 2 (subject to increase)
Books: $261.00
Expendable Supplies: $205.00
Mobile Program - laptop required:
Mobile computing programs require the use of a laptop as a mandatory component
of curriculum during academic terms. New students in mobile computing programs
must bring a laptop of their choice that will meet the program’s requirements. For
more information please refer to: mobilecomputing.sheridaninstitute.ca.
Other:
Applicants who are lacking the mathematics admission requirements for this
program may be able to be admitted into this program with additional
courses completed in their first year at Sheridan. There may be additional
cost involved depending on the program.
Page 5 of 15
Information Technologies Support Services-(PITSC)
Co-Op and Regular Option
Ontario College Diploma
Program Profile for Second Career
September 2013 start
Payment Policy for
Second Career:
Option 1: Payment of total fees for one full year should be paid in full by the
tuition deadline. Please refer to your Fees Invoice for tuition deadlines
as deadlines vary depending on when you are extended and accept an
offer.
Refund Policy:
To officially withdraw from Sheridan full time programs, you must do so in
writing by submitting to the Office of the Registrar an “Application for Term
or Complete Program Withdrawal” form available at all Sheridan Student
Advisement offices. If you withdraw by the tenth scheduled day of the term,
then all fees are refunded for that term, minus a $100 administrative
processing charge.
Your Second
Career in
Information
Technologies and
Support Services:
IT support professionals play a critical role in today’s technology-driven
economy, helping end users work effectively with complex hardware,
software, networks, Web sites, and other sophisticated tools. In Sheridan’s
IT Support Services diploma program, students develop a specialized skill
set that combines technological expertise with advanced communication
and problem-solving abilities.
This versatile program offers many career options. Graduates are prepared
to enter a wide range of careers in information technology and IT support,
including customer support, technical writing, project management,
corporate training, help desk supervision, database administration, Web
design, and more.
Graduates of the IT Support Services diploma program have a highly
sought-after skill set. Career opportunities for graduates may include:
Career
opportunities/
Employment
Prospects/Success
Factors:







Help desk analyst
Technical support representative
System support analyst
Software trainer
Technical writer
Web designer
Hardware support analyst
Alumni of Sheridan can access all in-person and web-site Career Centre’s
services for assistance in Career Counselling and Employment Advising for
one year after their graduation date. After one year, they can access all
web-site services including jobs.sheridan (our on-line job posting system).
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Information Technologies Support Services-(PITSC)
Co-Op and Regular Option
Ontario College Diploma
Program Profile for Second Career
September 2013 start
Method of
Instruction:
Courses are instructor-led. Students will engage in a variety of applied
learning and experiential activities and will complete multiple industry
projects.
Equipment
Availability:
Students will have access to computers in open access computer labs.
Instructor
Qualifications:
College faculty are hired based on a combination of industry experience and
academic qualifications. Most full-time faculty have relevant Master’s
degrees and/or professional certifications where applicable to their field of
expertise.
Faculty are provided with opportunities to engage in professional
development to ensure currency in their field as well as proficiency in
teaching adults.
All Sheridan’s programs are designed and kept up to date with input from
Program Advisory Committees that include representation from employers
and industry organizations.
Curriculum Design:
Network for Innovation & Leadership in Education at Sheridan (NILES) at
Sheridan oversees the design of new programs and courses and maintains
a schedule of program review to keep programs up to date.
Students have the opportunity to complete a formal evaluation of the course
and instructor at the end of each course.
Evaluation of
Instructors,
Courses and
Programs:
Physical Facilities:
Additional
Supports and
In addition, students can participate in the Student Satisfaction Survey to
evaluate their program.
Public colleges must survey students, graduates and employers as
mandated by the Ministry of Training, Colleges and Universities to obtain
information on Key Performance Indicators (KPIs). Please visit Please visit:
Sheridan Home Page, About Sheridan, Sheridan at a Glance, Key
Performance Indicators (KPIs).
Sheridan classrooms and campus facilities are accessible and are designed
to support a wide range of applied learning activities. Classrooms and labs
are equipped with modern technology, including digital AV teaching and
learning aids. At the Davis and Trafalgar Road campuses, gyms and fitness
centres, full-service cafeterias, modern learning resource centres and
vibrant student centres contribute to supporting student learning and life.
Both campuses have attractive grounds that provide a relaxing counterpoint
to the hustle and bustle of student activity.
As a public college, Sheridan is able to offer a full range of student services
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Information Technologies Support Services-(PITSC)
Co-Op and Regular Option
Ontario College Diploma
Program Profile for Second Career
September 2013 start
Resources
Available:
and supports:
Athletics and Recreation
Career Centre (job search assistance): available for one year following
graduation
Counselling and Special Needs Services
Accessible Learning Services
Library Services
Peer Tutoring and Mentoring
Health Services
Student Advisement Centre
Student Union
Special
Accommodations:
Sheridan’s Accessible Learning Services facilitates equal access for eligible
students with disabilities by coordinating reasonable academic
accommodations and support services. Accommodation plans and services
are tailored to correspond with the disability related needs of each student
and are determined based on the documentation provided and program
specific requirements.
Page 8 of 15
Information Technologies Support Services-(PITSC)
Co-Op and Regular Option
Ontario College Diploma
Program Profile for Second Career
September 2013 start
PROGRAM OUTLINE
Course
Requirements:
Course code:
Hours /
week:
Course Name:
Semester 1:
SYST 19866
Operating Systems Technologies
(A+ Certification – Prep)
3
APPL 10302
Web Design
3
PROG 18379
VB .net Programming
3
APPL 10016
Productivity Software using MS Word(Expert Level)
3
APPL 19014
The Spreadsheet Power User using MS Excel (Expert Level)
3
SCIE 16048T
Technology: Apocalypse or Eden?
3
TOTAL HOURS PER WEEK
18
INFO 29760
Hardware Troubleshooting and Maintenance (A+ Certification
Prep – Hardware)
3
TELE 13167
Data Communications – Local Area Networks
3
APPL 10604
Call Tracking and Management
3
COMM 10074
Customer Service Skills
3
DBAS 11890
Database Management using MS Access
3
COWT 10022
Cooperative Education Forum
1
GNED
General Education Elective
3
TOTAL HOURS PER WEEK
19
Data Network Design and Configuration - Routers and
Switches
3
Semester 2:
Semester 3:
TELE 33324
Page 9 of 15
Information Technologies Support Services-(PITSC)
Co-Op and Regular Option
Ontario College Diploma
Program Profile for Second Career
September 2013 start
APPL 20984
Help Desk Management
3
ECOM 26566
Database Management using MySQL
3
SYST 13416
Linux/Unix Operating Systems
3
APPL 20199
BlackBerry Support #1
3
GNED
General Education Elective
3
TOTAL HOURS PER WEEK
18
INFO 24178
Computer and Network Security
3
APPL 20984
Help Desk Management
3
INFO 20172
IT Project Management using PMP
3
SYST 28043
Web Technologies
3
INFO 16178
Training the IT Trainer
3
COMM 16165
Technical Reports and Presentations
3
TOTAL HOURS PER WEEK
18
Semester 4:
COURSE DESCRIPTIONS
COURSE
Operating Systems Technologies
(A+ Certification – Prep)
Code: SYST 19866
Hours / wk: 3
Students will gain knowledge of industry current operating systems through research and handson labs. Students will also be learning basic numbering systems used in computer architecture
i.e. binary and hexadecimal and will be introduced to Boolean logic.
COURSE
Web Design
Code: APPL 10302
Hours / wk: 3
Students will use Microsoft's Expressions Web to design and maintain web sites. Tools and
components of the web design software will be used to enhance simple web sites for user
friendliness and functionality. Students will publish their sites to their individual web space on the
Sheridan system.
Page 10 of 15
Information Technologies Support Services-(PITSC)
Co-Op and Regular Option
Ontario College Diploma
Program Profile for Second Career
September 2013 start
COURSE
VB .net Programming
Code: PROG
18379
Hours / wk: 3
COURSE
Productivity Software using MS
Word(Expert Level)
Code: APPL 10016
Hours / wk: 3
Students learn the Microsoft Word 2007 software starting with the basic features and proceed to
Expert Level based on Microsoft Certification topics. Students will also improve their writing skills
and learn basic business forms and outlines. This course is designed to give the student the
knowledge they need to pursue Microsoft Certification in Word. Microsoft PowerPoint 2007
software will be introduced (basic level only).
COURSE
The Spreadsheet Power User using MS
Excel (Expert Level)
Code: APPL 19014
Hours / wk: 3
This course offers beginning to advanced instruction on Microsoft Excel 2007 functions and
applications using a case-based approach with an emphasis on problem solving. Hands-on
instruction along with textbook documentation is used to provide a comprehensive study of
Microsoft Excel to give students the tools and knowledge they need if they decide to pursue their
certification in Microsoft Excel 2007 at the Expert level.
COURSE
Technology: Apocalypse or Eden?
Code: SCIE 16048T
Hours / wk: 3
This course provides opportunities for students to evaluate the effects of technology and the use
of technology in society, as well as on the individual through an analysis of competing visions of
technology. Through interactive lectures, online exercises, classroom assignments, and online
and classroom participation, the course will provide opportunities for written analysis of the work
of Jacques Ellul, as well as to the history of humanism and modern institutions such as the
corporation, science lab and political bureaucracy. Interdisciplinary concepts, such as technique,
humanism, 'creative destruction', and Disnification, will provide the analytic basis of scholarly
investigation in order to avoid the problem of personal speculation. Clear explanation of historical
trends, from the Classical Age to the Modern Age, and from the Physical Economy to the
Knowledge Economy, will put the concepts in context. The course will pose the question of
whether the modern corporation is a technological oppressor or a humanist wealth provider, and
whether individuals themselves are technicians or humanists.
Page 11 of 15
Information Technologies Support Services-(PITSC)
Co-Op and Regular Option
Ontario College Diploma
Program Profile for Second Career
September 2013 start
COURSE
Hardware Troubleshooting and
Maintenance (A+ Certification Prep –
Hardware)
Code: INFO 29760
Hours / wk: 3
This course expands the student's technical knowledge and troubleshooting skills in the
configuration, operation and maintenance of PC systems. Topics encompassed in this course will
include: computer architecture, backup procedures, virus detection and control, system
configuration and setup, installation of software and hardware, and troubleshooting DOS/Unix
and windows operating systems. Principle delivery method will be through lab exercises, case
studies and in class research and exercises.
COURSE
Data Communications – Local Area
Networks
Code: TELE 13167
Hours / wk: 3
Students will study network concepts and develop an understanding of the relationship between
network hardware, topologies, addressing and operating systems. They will also learn about
other networking issues such as security and internet working as well as the importance of
network standards. Network Administrator functions will also be examined. Students will study
issues related to network resource management including login security, object design and
relationship, as well as file system security. Network Administrator functions will also be
examined using Microsoft Windows 2003.
COURSE
Call Tracking and Management
Code: APPL 10604
Hours / wk: 3
Students will use call tracking software to gain an understanding of the process of managing
incidents, from initial contact to problem resolution. Students will also compile data for reports
through query creation. Emphasis will be placed on creating clear, concise and complete
documentation
COURSE
Database Management using MS
Access
Code: DBAS 11890
Hours / wk: 3
Create and maintain a relational database management system using Microsoft Access.
Determine and create relationships and indexes. Design, create and customize basic to
advanced tables, queries, forms and reports. Compact, repair and backup a database. Use
advanced tools to analyze data. Automate functions using macros. Sort, filter, link, merge, import
and export data.
COURSE
Cooperative Education Forum
Code: COWT
10022
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Hours / wk: 3
Information Technologies Support Services-(PITSC)
Co-Op and Regular Option
Ontario College Diploma
Program Profile for Second Career
September 2013 start
Through lectures, written exercises, and case studies, you prepare for co-operative education
work skills necessary for success. Emphasis is placed on assessment of your interests, the
formulation of job-search techniques, the development of learning objectives, and employment
and human relations skills. The course is a prerequisite for participation in cooperative education
work terms.
COURSE
Data Network Design and Configuration
- Routers and Switches
Code: TELE 33324
Hours / wk: 3
Students comprehend the network layer model as a reference for troubleshooting and
networking. Students use the reference model and the data encapsulation procedures to explain
how a device communicates over the internet with another device. Students recognize the
functioning and purpose of layer 2 devices such as LAN switches by implementing VLAN, and
trunking techniques. Students learn the importance of the spanning tree protocol as a means to
stop traffic loops. Students assign IP address space to networks. Students study, implement, and
test the interior gateway protocols RIP, EIGRP, and OSPF.
COURSE
Code: APPL 20984
Help Desk Management
Hours / wk: 3
In this course, students will define the role and responsibilities of the Help Desk Manager in an
organization. They will recognize help desk organization models and operations, and develop the
knowledge and skills to effectively manage a help desk using best practice processes. Students
will also develop knowledge and skills in problem- solving and decision-making and will apply
processes required to form and maintain good relationships with employees, customers, and
business units in an organization
COURSE
Database Management using MySQL
Code: ECOM 26566
Hours / wk: 3
This course focuses on the use of SQL programming within a number of applications to retrieve
and manipulate data and increase user functionality. The course provides both the concepts and
the skills required to create complex relational data-models and construct a relational database
using SQL. Through lecture and hands-on case studies, students become familiar with the
multiple uses of the relational database in an e-business environment.
COURSE
Linux/Unix Operating Systems
Code: SYST 13416
Hours / wk: 3
This is a mandatory course. It is an introductory course to understanding how operating systems
work and support computing environments to develop and run applications. In this course, the
Page 13 of 15
Information Technologies Support Services-(PITSC)
Co-Op and Regular Option
Ontario College Diploma
Program Profile for Second Career
September 2013 start
students learn about the fundamental elements of the operating system, specifically basic UNIX
utilities, file systems, shell environments, shell and other scripting languages, operating system
security, and standard text editors. The knowledge and skills acquired in this course will be
usedThis course will meet program objectives in the area of Operating Systems and Applications,
specifically: 1. Operating systems concepts including organization, architectures, role and
environments. 2. Exposure to operating systems on different platforms. , specifically: 1. Operating
systems concepts including organization, architectures, role and environments. 2. Exposure to
operating systems on different platforms.
COURSE
Code: APPL 20199
BlackBerry Support #1
Hours / wk: 3
Students gain the knowledge and skills necessary to support BlackBerry® smart phones in an
enterprise environment. Students develop hands-on skills to configure mobile phones using
desktop management and web management software. Students learn troubleshooting techniques
for the mobile environment including how to access support and product documentation, deal
with data connectivity issues and interact with mobile users. Students also explore wireless
technology and learn about security on mobile devices including the study of cryptography and
how to secure mobile phones and their data.
COURSE
IT Project Management using PMP
Code: INFO 20172
Hours / wk: 3
Project management involves projects that are made up of a sequence of tasks and subtasks that
upon completion mark the end of a project. The material included in this course will focus on the
organizational breakdown structures (OBS), the statement of work (SOW), the work breakdown
structure (WBS), work package (WP) and the creation, maintenance and evaluation of a
schedule. Students will be required to develop an understanding of both the theory and practice
of project management including utilization of scheduling, evaluation and communication tools.
COURSE
Web Technologies
Code: SYST 28043
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Hours / wk: 3
Information Technologies Support Services-(PITSC)
Co-Op and Regular Option
Ontario College Diploma
Program Profile for Second Career
September 2013 start
The first part of the term is a Client Side Module where students plan and build Web sites with
XHTML, CSS and JavaScript. The second part of the term is a Server Side Module where
students use server side scripting and databases to create dynamic Web sites where data can be
collected and retrieved. They will complete an information Web site through ongoing exercises
starting with the planning stage and continuing through the client side coding and finally to the
server side coding. Skills and knowledge learned will then be applied to a final Web site project
and tested with ongoing assignments and tests.
COURSE
Code: INFO 16178
Training the IT Trainer
Hours / wk: 3
This course is designed to give an understanding of the role of training in information technology
support services. This course will examine principles and practices on which training is based
and provide the student with a practical knowledge of the design, implementation and evaluation
of computer training programs within organizations. Students will employ a number of training
techniques to develop and teach a lesson. Topics will also include the role of training, adult
learning methods, instructional techniques, needs assessment, writing objectives, feedback and
evaluation methods, as well as technologies for delivering online training.
COURSE
Technical Reports and Presentations
Code: COMM
16165
Hours / wk: 3
This course prepares the student for the written and oral tasks they encounter in their program
courses and after they graduate. Class time is used for writing, developing, discussing and
organizing cases, working with others and speaking to the class. Special emphasis focuses on
oral, written, and visual presentation formats appropriate to technical subject content as well as
the technologies appropriate to delivering these formats.
ADDITIONAL NOTES
All information current at time of publication - subject to change without
notice.
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