Quoting Guidelines
NDIA assistance in shared or group living
arrangements
Like all Australians, participants in the Scheme need access to affordable, appropriate and
secure housing. Some participants will have additional housing needs as a result of their
disability.
If the NDIA planner and the participant identify a reasonable and necessary support in the plan
for assistance in shared or group living, the participant or the NDIA will request a registered
provider to provide a quote for this arrangement.
The purpose of this quote is to identify:
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the individual supports that will be available for the person, focussed on maximising
the person’s capacity to be as independent as possible with household decision
making, personal care and domestic tasks,
the typical roster of supports that are shared between participants to maximise the
efficient use of resources,
what supports are available to all residents to ensure the smooth operation and
running of the household.
The quotation process aims to identify and provide a price for the NDIA funded supports
associated with the household and related community activities. The NDIA benchmark price
accounts for all labour and non-labour components that are included in the total house cost
and the cost per person. There are some things that are not funded by NDIS.
The quote also confirms the costs which are the responsibility of the participant, any additional
arrangements between the provider and participant for home repair and maintenance and how
vacancies and selection of new tenants will be managed.
If there is a major change to the mix or number of residents in the house, a participant can
request a review of the supports in their NDIS plan.
If the participant is currently being supported by the provider in a shared accommodation
arrangement, this quote assumes the supports described are based on a detailed knowledge
and understanding of the participant’s needs and that all supports currently provided will
continue.
If the participant is unknown to the provider, the provider will develop a detailed quote of the
support available, to inform the participant’s choice of living arrangement and the NDIA
agreement to funding. The NDIA may separately fund an assessment to be completed, to
assist in determining the reasonable and necessary supports if such information is not readily
available.
Registered Providers may wish to use the following template in developing a quote for shared
accommodation supports. It can be modified to include only matters that are relevant to you
and the participants in the household. Supports that are not covered in each section should be
outlined under the Exclusions section.
Quote template for shared or group living
arrangements
The home, yard, and private space
Description:
[Participant name] will live in a [2,3,4,5,6,7] bedroom home with their [own/shared] bathroom
Personal space, furniture, fittings and appliances include [describe including use of items
and any access to internet if applicable]:
The home has [1,2,3] shared living area(s ), [1, 2,3] dining rooms, [1,2] kitchen area(s) and
[1,2,3] laundries area(s) and [private/on street parking] for personal or visitor use.
The yard has the following features: [describe e.g. private/shared courtyard/garden/pool
etc.]
THE FOLLOWING QUOTE IS BASED ON:
[Provider’s name] current knowledge of the [Participant name]’s needs and that their current
level of support is [standard, low, complex1].
If there is significant change in the [Participant name]’s needs, a review will be initiated by the
[Participant name]’s nominated representative.
[Participant name]’s acceptance of the shared accommodation option will provide an
appropriate transition period with review to agree compatibility and safety of all others living
and in the household.
This quote is valid for [x days] and is subject to the availability of the requested service
Quote prepared by [Name and position]:
_____________________________________________________
Signature of person giving quote: _____________________________
Name of organisation: __________________________________
Contact details: M: ________________________ E: ______________________ P:
_______________________
Quote
Expected staffing levels
The typical roster for the household is at Attachment A so you can see how the support below
is usually delivered.
1
The expected support level will be part of the National Disability Insurance Agency decision on reasonable and necessary
supports. With the participant’s consent, the service provider may put forward additional evidence for consideration.
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2
The number of staff members in the support team member is [4] full time equivalent staff and
[5] casual staff members.
Outcomes
The support delivered in the household will be focused on the following by outcome
Outcome
How we will measure this with you
You will have engagement in meaningful activity and
relationships
We will plan time with you to spend on social and
community based activities
We will plan time with you to spend on your
household activities
You will learn new skills (specify) or be more
independent in (specify)
INDIVIDUAL SUPPORTS INCLUDED IN QUOTE
Supports
How often is
this support
provided?
Cost of this
support
Assistance with household tasks
Participation in the household/ community/local
neighbourhood, social and recreational activities and
assistance in coordinating/managing life stages/transition
Travel and transport arrangements
Regular assistance with daily personal supports when at
home
Irregular assistance with daily personal supports for times
when resident not usually at home2
2
This provision has been included in the quote as it assumes that the Participant will at times be unwell or choose to stay at home
for up to [say 30 days] [*noting this is expected to be higher where a participant has complex needs] in any given year in
addition to weekend . Participant choice will be supported in the most spontaneous and flexible manner for the individual with staff
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Supports
How often is
this support
provided?
Cost of this
support
How often is
this support
provided?
Cost of this
support
SUB TOTAL
Shared supports: [Included in quote]
Supports
Assistance with household tasks
Participation in the household/community/local
neighbourhood, social and recreational activities and
assistance in coordinating/managing life stages/transition
Travel and transport arrangements
Assistance with daily personal supports when at home
Management of staff working with householders
SUB TOTAL
GRAND TOTAL [Individual and Shared Supports]
Provider responsibilities
We will:
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Make sure the information we give you can be easily understood, or enlist an
independent person to help you with information.
Make sure the person responsible for your support discusses the support
arrangements every quarter. You can tell us if there is anything you would like
changed within the level of support set out in this quote.
rostering adjustments. By including this provision in the quote, it avoids the need for the Provider to modify regular payment claims
for temporary changes to a participant’s routine. If the number of absences however exceeds the agreed amount in any given year,
the Provider will advise the NDIA of this and any adjustment agreed.
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Maintain the relevant quality assurance standards for the duration of service delivery
Give you information about how to provide feedback or make a complaint about the
service you have delivered.
Provide regular statements about the supports delivered in the household including
the financial reports of the hours of support delivered and the outcomes that are
agreed for the support.
Exclusions: [These items are not paid for by NDIS funded supports]
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cost of groceries
cost of utilities – gas, electricity, water, telephone, internet
grocery shopping and household budgeting/bill paying
participants own expenses when out in the community like meals, drinks and tickets
transport to places beyond a [50km] radius
expenses related to holidays, including travel
personal care supports delivered while the participant is hospitalised and which are
not provided by the hospital.
Note: From time to time, [Participant name] may request assistance from staff to work
through and resolve personal issues that require some coordination of resources of staff and
services. For example, family conflicts/ illness/death, participants’ unplanned admissions to
hospital or a transition time such change of employment arrangements, retirement, and
marriage. If and when this is requested, the [Provider’s name] will support the Participant to
meet with the NDIA Planners to identify the appropriate supports to be included in their plan.
Participant Costs:
Participants in the Scheme remain responsible for meeting their personal day-to-day living
costs, including rent, groceries, utilities, telephone or internet costs, personal furniture, fittings
and appliances (known as additional costs). If a Participant’s personal contribution is required
to cover these additional costs, the method of determining this will be discussed separately
with the participant during the development of a Service Agreement, as it is recognised that the
NDIA is not responsible for funding these items.
Depending on the ownership structure of the building, the provider may also set up an
arrangement to assist with the rental, repair /maintenance and/or replacement of some items
shared by participants’ in common household areas such as kitchens, laundry, living rooms,
outdoor and internal entertainment areas. This will be discussed separately with participants
during the development of a Service Agreement (the NDIA is not responsible for funding these
items).
It is assumed that each Participant may also have other funded supports in their NDIS plan
that are not included in this accommodation quote. Such reasonable and necessary supports
may be for: equipment; continence aids; personal care in the workplace or other weekday
activities; plan management support: financial and service intermediary functions; clinically
developed behaviour support management plan and allied health services and training.
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