Centre for Healthcare Redesign:
Surgery Redesign Training
Program
Information and Application Form
Key Dates:
Application open: 28/4/14
Applications close: 22 / 5 /14
Successful Applicants Announced: 23/5/14
Author:
Centre for Healthcare Redesign
Owner:
Agency for Clinical Innovation
Postal address:
Agency for Clinical
Innovation
PO Box 699
Chatswood NSW 2057
T +61 2 9464 4666
F +61 2 9464 4728
info@aci.health.nsw.gov.au
www.aci.health.nsw.gov.au
AGENCY FOR CLINICAL INNOVATION
Level 4, Sage Building
67 Albert Avenue
Chatswood NSW 2067
Agency for Clinical Innovation
PO Box 699 Chatswood NSW 2057
T +61 2 9464 4666 | F +61 2 9464 4728
E info@aci.nsw.gov.au | www.aci.health.nsw.gov.au
Produced by: Centre for Healthcare Redesign
Ph. +61 2 9464 4723
Email. chr@aci.health.nsw.gov.au
Further copies of this publication can be obtained from:
Agency for Clinical Innovation website at: www.aci.health.nsw.gov.au
Disclaimer: Content within this publication was accurate at the time of publication. This work is copyright. It may be reproduced
in whole or part for study or training purposes subject to the inclusion of an acknowledgment of the source.
It may not be reproduced for commercial usage or sale. Reproduction for purposes other than those indicated above requires
written permission from the Agency for Clinical Innovation.
© Agency for Clinical Innovation 2014
TABLE OF CONTENTS
SECTION A
1
1. Introduction to the Centre for Healthcare Redesign
1
2. Redesign Training Program
2
How Does the Redesign Training Program support Projects?
2
3. Who is eligible to apply?
3
4. Cost
4
5. Program’s key Roles and Responsibilities
4
SECTION B
7
1. Application Process
7
2. Application Form
8
Section A
1. Introduction to the Centre for Healthcare Redesign
The Centre for Healthcare Redesign (CHR) was established in 2007 as a key strategy to
support the growth of Redesign programs and therefore contribute to the Triple Aim1 of
Healthcare Improvement:
•
Improving the patient experience of care (safety, access and experience)
•
Improving the health of populations
•
Reducing the per capita cost of health care.
The role of the CHR, as part of the Agency for Clinical Innovation (ACI), is to provide skills
and knowledge for staff across the healthcare system primarily in the area of:
•
Innovation
•
Redesign
•
Project Management
•
Change Management.
To support its function, The CHR offers capability development programs & resources which
include:
•
The CHR Diploma Program (aka
‘Redesign School’) -20 weeks
•
Change Management Training
(Accelerating Implementation
Methodology – AIM) – 2 Days
•
Specific Redesign Training Programs – I week
•
Patient and Staff Experience Program - Advice
•
Redesign eLearning Portal (GEM)
•
Hub of the Redesign Leader’s Network
•
Knowledge Management.
The CHR values align with the core NSW Health values: Collaboration, Openness, Respect
and Empowerment.
1
1
: The Triple Aim is an ongoing initiative from the Institute for Healthcare Improvement (IHI) and has been adopted by the
Agency for Clinical Innovation (ACI)
1
2. Redesign Training Program
The Redesign Training Program is a five day face to face course focused on the
development of foundational project management, change management and clinical
redesign skills. Following the program these skills are developed by applying them to a local
workplace project, with ongoing access to workplace coaches/ mentors and eLearning.
This program is usually delivered by the Centre for Healthcare Redesign in partnership with a
particular ACI Clinical Network, Institute or Taskforce, or with another health service.
Participants are usually working on similar projects in their Local Health District (LHD) or
Specialty Health Network (SHN) and the partners of the CHR provide the Subject matter
expertise for the program `focus’.
As an example, the annual Surgery Redesign Training Program is delivered as collaboration
between the SST (ACI and Ministry of Health) and the CHR. Previous programs have
focussed on Operating Theatre First Case on Time start, and High Volume Short Stay
models of care.
How Does the Redesign Training Program support Projects?
Project Idea
Projects best suited to the Redesign Methodology are improvement projects, where staff
identify a high priority and measurable problem to solve in their organisation. Staff are
selected to undertake the project based on factors such as role, interest and skills.
Preparation
Undertaking some preparation prior to attending the 5 day program will significantly increase
the learning on the 5 face to face days.
The following is recommended:
 Participants hold a pre-program meeting including the Sponsor, Redesign Leader, Project
Team to agree on the project objectives, scope, resources, deliverables and timeframes
 Early project team formation, with agreed ways of working and clear project role
expectations, as well as agreed capability and decision making support systems (e.g.
steering committee) to enhance project success.
 Register on GEM: https://gem.workstar.com.au which is an eLearning platform and
review the modules in the Redesign Learning Library on: Project Management and
2
Change Management (in the Fundamentals section), and the Goals and Objectives and
Scoping a Project (in the project initiation section) as baseline learning.
Program
The Program provides the fundamental learning component to set up a successful project.
The program introduces participants to the steps of redesign project management, and the
elements of Change Management (using Accelerating Implementation Methodology).
Participants will have the opportunity to apply the learning to their real workplace project
during the 5 days, and will come away with the key elements of a project plan and
improvement methodology.
There is also an opportunity to hear about state based approaches to improving surgical
services, and to hear from clinical leaders and experts, as well as learn from other health
staff in the program.
Post Program Support and Resources
Following the program training days, participants return to their workplace to complete the
project. The factors that lead to successful project completion are:






A multidisciplinary project team working together to complete the project work
Dedicated time to undertake project activities
A robust monitoring and reporting system for the project (with the sponsor +/steering committee or executive committee)
Ongoing capability development involving the Redesign Leader and GEM
Submission of the Project Plan to the Program Facilitators for independent feedback
Ongoing access to the Program Facilitators on an informal basis.
This phase is time-consuming and we recommend that participants are allotted time to
complete the project until the changes are part of the “business as usual”.
Objectives Met
Following the program there are opportunities to highlight your project work online (ARCHI)
or via electronic newsletters such as the Surgery Redesign Newsletter, as well as in your
local newsletters. Some previous projects have gone onto publishing and to be entered as
both local and state Health Innovation Awards.
3. Who is eligible to apply?
Staff who wish to make significant workplace changes but do not have any formal training on
project management or change management will benefit from attending the program.
Attending as a project team, of 2-3 multidisciplinary members increases the chances of
project success. All participants are nominated from each Local Health District / Specialty
Health Network (LHD/SHN) on the recommendation of the local Executive.
3
If you are thinking about applying but
are unsure of the suitability of your project or
the commitment needed for the project,
it would be a good idea to talk to your
Redesign Leader or to a past participant.
4. Cost
The NSW Agency for Clinical Innovation will cover all costs related to the delivery of the face
to face teaching and eLearning modules.
Local Health Districts and Specialty Health Networks will cover all costs associated with
travel and accommodation for nominees to attend the program.
5. Program’s key Roles and Responsibilities
Program Participants
The project team member/s for the local team is in charge of project activities and reports to
a sponsor +/- steering committee. A team that consists of staff with different roles, such as
Nurse Unit Manager, Medical Clinician (e.g. staff specialist / advanced trainee) and a
frontline clinical staff member would be well balanced in skill set and ability to influence the
implementation of the project.
It is strongly recommended that applicants have some dedicated project time to
undertake project tasks such as consultation, data collection, focus group
workshops, and preparation of deliverables and change management
Project Sponsor
The Project Sponsor’s role is to authorise, legitimise and demonstrate ownership for the
change. As such, the Project Sponsor will work closely with the project team to ensure:
•
Appropriate scope and goal setting in line with organisational strategic goals
•
Allocation of resources and project budget
•
Regular scheduled monitoring of progress and approval for project milestones /
deliverables
•
Senior level commitment and sponsorship by senior executive teams
•
Facilitation and resolution of issues at senior levels.
4
Redesign Training Program Course Facilitators
The course facilitators create:
•
A challenging experience where you will learn and develop new capabilities in
redesign, change and project management
•
An opportunity to learn from, and be coached by, recognised experts in the redesign
and surgery field
•
A learning culture supported by coaching and online educational resources and
templates
•
Opportunities for knowledge transfer.
Redesign Leaders
The Redesign & Innovation Network consists of 27 experts in Project and Change
Management across all Local Health Districts and Specialty Health Networks. The Redesign
Leaders play an active role in supporting the Program, in particular by:
•
Identifying optimal projects and participants to attend the program
•
Coaching and mentoring the participants and projects from their LHD/SHN
•
Contributing directly to the Program delivery by facilitating individual sessions with
participants.
•
Facilitating networking within and across clinical and geographical boundaries.
5
Redesign Leaders Contact List for Redesign Programs
LHD / SHN
First Name
Email address
Ambulance Services
Anna Rozario
arozario@ambulance.nsw.gov.au
Central Coast
Natalie Irwin
nirwin@nsccahs.health.nsw.gov.au
Far West
TBA
Linda.Sorum@health.nsw.gov.au
Hunter New England
Judith Swan
Judith.Swan@hnehealth.nsw.gov.au
Illawarra Shoalhaven
Michaela Baginski
Michaela.Baginski@sesiahs.health.nsw.gov.au
Illawarra Shoalhaven
Suzanne Payne
Suzanne.Payne@sesiahs.health.nsw.gov.au
Justice Health
Amy Laxton
Amy.Laxton@justicehealth.nsw.gov.au
Mid North Coast
Christoph Gröger
christoph.groger@ncahs.health.nsw.gov.au
Murrumbidgee
TBA
Jill.Ludford@gsahs.health.nsw.gov.au
Nepean Blue Mountains
Linda Green
Linda.Green@swahs.health.nsw.gov.au
Northern NSW
Matt Long
Matthew.Long@ncahs.health.nsw.gov.au
Northern Sydney (East)
Deb Stewart
DAStewar@nsccahs.health.nsw.gov.au
Northern Sydney (West)
Linda Woollard
LWoollard@nsccahs.health.nsw.gov.au
South Eastern Sydney
Liz Mason
elizabeth.mason@sesiahs.health.nsw.gov.au
South Western Sydney
Margaret Chapman
Margaret.Chapman@sswahs.nsw.gov.au
Southern NSW
Judith Hallam
Judith.Hallam@gsahs.health.nsw.gov.au
St Vincent's Health
Andrea Lock
alock@stvincents.com.au
Sydney
Barbye Castillo
barbye.castillo@sswahs.nsw.gov.au
Sydney Children's
Hospitals Network
Tim Hoffmann
Tim.hoffmann@health.nsw.gov.au
Western NSW
Lorna Dicks
lorna.dicks@gwahs.health.nsw.gov.au
Western NSW
Margaret Mitchell
Margaret.Mitchell@gwahs.health.nsw.gov.au
Western Sydney
Emma Clarke
Emma.clarke1@health.nsw.gov.au
6
Section B
1. Application Process
To apply to the Redesign Training Program, candidates are requested to complete the
following application form. Candidates are expected to contact their Redesign Leader in the
first instance as there may be a specific local application process applying to their
organisation.
If unable to contact the Redesign Leader, enquiries can be made directly to the CHR
CHR@aci.health.nsw.gov.au.
Team participation
Participants are encouraged to submit a group application
7
2. Application Form
Section 1: Contact Details (Submit one per team participant)
Participant Contact Details for Correspondence
Full name
Position
Department / Facility
Email
Work Phone
Mobile
Time allocated to
the project
Attendance
Date and signature
From:
/
/
To: /
/
 I will attend all the Face to Face days. If no, please specify why /
when you won’t be attending: ______
Date: __/__/__
Direct line manager’s approval
Name & Position
Email address
Date and signature
Redesign Leader (or delegate) – Agreement to support the project and provide relevant
coaching
Date and Signature
Please copy and complete the above table for EACH participant applying to the SRT
Program.
8
Section 2: Project Description (submit one per team)
Project Title
Background & Issue
What problem or opportunity has
triggered this project?
Link to Organisational
Strategy
What organisational priority does it
align with? Please quote the
relevant source (e.g. strategic plan)
Project Goal
Please provide a statement about
the aim of the project:
Project Considerations
Timeline
When do you plan to achieve your
objective?
Scope
What is the scope of work included
in the project?
Is it manageable with the resources
allocated to the project?
Resources
Are funds available for the project
as required? Are the human
resources available to undertake a
project?
Who will be implementing the
project?
Sponsor and Clinical lead
Which service managers and key
clinical staff will be involved in the
project / accountable for achieving
the outcomes?
9
Section 3: Sponsorship (submit one per sponsor)
Project Sponsor
Name
Position
Email address
Statement of
Importance
(Submitted
by Sponsor)
Health service managers and clinical leaders who agree to sponsor the project are to provide
a statement describing why the project is important in the relevant service and what actions
they will take to provide support including the provision of time to attend face to face
sessions, undertake project tasks, etc.
Signature
Please copy and complete the above table for EACH sponsor if applicable.
Please return completed application form to:
Radhika Rao
Centre for Healthcare Redesign Support Officer
Tel +61 2 9464 4723
Radhika.Rao@aci.health.nsw.gov.au
10