W ATERSIDE M EDICAL P RACTICE
Hayling Island Health Centre
Elm Grove
Hayling Island, PO11 9AP
Telephone:
(023) 9246 2719
Fax:
(023) 9246 6079
Website
www.watersidemedicalpractice.co.uk
When the surgery is closed call 111
PLEASE NOTE
OUT OF HOURS NUMBER HAS CHANGED TO 111
Calls from landlines and mobiles are free and the service is available 24 hours a day, 365 days a year to
respond to people's healthcare needs.
A PPOINTMEN TS O NLINE
ONLINE APPOINTMENT BOOKING AND MEDICATION REQUESTS
IT'S SIMPLE TO REGISTER FOR THIS SERVICE
PLEASE GO ONLINE TO WWW.PATIENT.CO.UK AND SELECT PATIENT ACCESS
FOLLOW THE ONLINE INSTRUCTIONS TO COMPLETE THE REGISTRATION PROCESS
PLEASE KEEP A RECORD OF THE ID NUMBER YOU ARE GIVEN AND THE PASSWORD YOU HAVE CHOSEN
TO ENABLE YOU TO SIMPLY GAIN ACCESS IN THE FUTURE
O PENING T IMES
Morning
Afternoon
Monday
07:00 12.30*
13:30 18.30
Tuesday
07:30 12:30
13:30 18.30
Wednesday
08:00 12.30
13.30 18.30
Thursday
07:30 12.30
13.30 19.30**
Friday
08:00 12.30
13.30 18.30
Weekend
closed
closed
Telephone lines are open between 08.00 and 18.30 Monday to Friday.
* Please note the first hour of the Monday morning surgery is by appointment only.
** A later surgery for working patients is available on Thursdays between 18:30 - 19:30. Consultations are by
appointment only and access to the surgery is via the security intercom.
W HEN W E A RE C LOSED
During the hours when the surgery is closed patient care is the responsibility of our out-of-hours service. The
telephone number is 111. If you should ring the surgery number during these times you will be asked to call
111.
For clarification, the out-of-hours service will apply between 18:30 - 08:00 on weekdays and at weekends from
18:30 on Friday until 08:00 on Monday.
OUT
OF
H O UR S
In the case of urgent need when the practice is closed you can call Out of Hours (111) to speak to a triage
nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
L O C AL P H AR M A CY
Your pharmacist will be able to advise you in respect of common ailments such as colds, coughs and sore
throats.
A PPOINTMENTS
Appointments can be booked up to three weeks in advance by calling into the surgery or telephoning (023)
9246 2719. You will generally be seen within 48 hours by a doctor or 24 hours by a healthcare professional. On
the day appointments are available for those patients requiring urgent attention.
Appointments are normally booked for 10 minute intervals and patients are reminded that any requests to be
seen by a specific doctor could have a significant impact on waiting time.
T E L EP HO N E C O N SU LT A T I O N S
If you feel that your problem could be resolved over the telephone rather than by visiting the surgery you can
request a telephone consultation. These consultations should be booked with reception and will be made at a
time when it is convenient for the doctor to call you.
H OME V ISITS
If possible please try to telephone reception before 10:30 if you require a home visit. The receptionist will ask
for information in order that the doctor can prioritise the urgency of all patient needs.
You may only request a home visit if you are housebound or are too ill to visit the practice. In some
circumstances you may be asked to attend the surgery where there are better facilities for examining and
treating you.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at
home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a
child under five years.
N EW P ATIENTS
New patients will be registered with the practice, not an individual GP; however, patients have a right to
express a preference to receive services from a particular practitioner. All patients registering will be asked to
produce two forms of proof of identification.
NEW PATIENT C H E C K S
All newly registered patients will be invited for a health check. The practice considers that this is a necessary
part of the registration process. These are done at times convenient to patients during the week.
S ICKNESS C ERTIFICATES
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may
however require you to complete a self-certification form (SC2) which is available from your employer or on
the HMRC website (www.hmrc.gov.uk/forms/sc2.pdf).
E V I D EN C E
T H AT Y O U A R E SI CK
If you are sick for more than seven days, your employer can ask you to give them some form of medical
evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a
'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would
normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer
will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a
medical certificate from your GP.
S T AT E M EN T
OF
FITNESS
FO R
W O R K - ’F I T N O T E '
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to
work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website
(www.direct.gov.uk/en/MoneyTaxAndBenefits/BenefitsTaxCreditsAndOtherSupport/Illorinjured/DG_175850)
(where this information was sourced)
R EPEAT P RESCRIPTIONS
Repeat prescriptions are always subject to periodic review and your doctor will advise you if you qualify for
one.
Requests can be made in the following ways:

The computerised counterfoil can either be posted or dropped off at the surgery in the box provided

Request online using PATIENT ACCESS
We regret we cannot accept requests over the telephone.
Please give 48 hours notice (two working days) for repeat prescription requests to be processed and ready for
collection. If you require your prescription to be posted please ensure that you provide a stamped
addressed envelope.
P RESCRIPTIONS C HARGES
AND
E XEMPTIONS
Extensive exemption arrangements protect those likely to have difficulty in paying charges (NHS prescription
and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable
to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer
real savings for people who need extensive medication.
NHS
C HA R GE S
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of
charge.

Prescription (per item): From April 2015 £8.25

12-month prepayment certificate (PPC): £104.00

3-month PPC: £29.10
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12
months, you may find it cheaper to buy a PPC.

Telephone advice and order line 0845 850 0030

General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website
(www.nhs.uk/NHSEngland/Healthcosts/Pages/Prescriptioncosts.aspx)
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems
please telephone the surgery.
C LINICS & S ERVICES
We are pleased to be able to provide the following specialist clinics:
Monday AM
Child Immunisation
Tuesday AM
Cervical Smears
By appointment
Tuesday AM
Diabetes
Wednesday PM
Monday PM
Asthma
Wednesday PM
Heart Disease
Wednesday AM
Hypertension
By appointment
In addition to these our services cover a number of other medical requirements:

Health checks for patients between 16 - 74 who have not been seen for three years

Health checks for over 75's who have not been seen for 12 months. Home visits are offered where
appropriate.

Blood Tests - four mornings a week

Podiatry

Travel Advice and Vaccinations

Flu Vaccinations

The practice is a registered Yellow Fever Centre
N ON -NHS S ERVICES
Certain services provided by your doctor are not covered by the NHS and you may be asked to pay a fee as
recommended by the British Medical Association. These include:

Private certificates

Insurance claims

Fitness to drive medicals
A list of fees is available from reception on request.
M INOR I N JURIES S ERVICE
The service does not require a pre-booked appointment and is available during core working hours for injuries
occurring up to 24 hours prior to presentation at the practice.
The injury will be assessed within 30 minutes of attending and definitive treatment administered within a
further 2 hours.
Treatment covers

Lacerations capable of closure by simple techniques (gluing, stripping, suturing)
Patients presenting may be directed to St Mary's Walk-in Treatment Centre.
Please note there are no X-ray facilities at the surgery.
T EST R ESULTS
Please call reception during surgery opening hours to enquire about your test results.
Note that the practice has a strict policy regarding confidentiality and data protection and we will only release
test results to the person to whom they relate unless that person has given prior permission for the release of
this data or they are not capable of understanding the results.
When you have your test you will be told how long it will be before the results are returned to the practice.
It is your responsibility to check your results and to make an appointment to discuss them with your doctor if
you are advised to do so.
B LOOD T ESTS
A blood test is when a sample of blood is taken for testing in a laboratory. Blood tests have a wide range of
uses and are one of the most common types of medical test. For example, a blood test can be used to:

assess your general state of health

confirm the presence of a bacterial or viral infection

see how well certain organs, such as the liver and kidneys, are functioning
A blood test usually involves the phlebotomist taking a blood sample from a blood vessel in your arm. and the
usual place for a sample is the inside of the elbow or wrist, where the veins are relatively close to the surface.
Blood samples from children are most commonly taken from the back of the hand. The child's hand will be
anaesthetised (numbed) with a special cream before the sample is taken.
You can find out more about blood tests, their purpose and the way they are performed on the NHS Choices
website.
X-R AY
An X-ray is a widely used diagnostic test to examine the inside of the body. X-rays are a very effective way of
detecting problems with bones, such as fractures. They can also often identify problems with soft tissue, such
as pneumonia or breast cancer.
If you have a X-ray, you will be asked to lie on a table or stand against a surface so that the part of your body
being X-rayed is between the X-ray tube and the photographic plate.
An X-ray is usually carried out by a radiographer, a healthcare professional who specialises in using imaging
technology, such as X-rays and ultrasound scanners.
You can find out more about x-ray tests, how they are performed, their function and the risks by visiting
the NHS Choices website.
P RACTICE P OLICIES
C O N FI D E N T I A LI T Y & M E DI C A L R E CO R D S
The practice complies with data protection and access to medical records legislation. Identifiable information
about you will be shared with others in the following circumstances:

To provide further medical treatment for you e.g. from district nurses and hospital services.

To help you get other services e.g. from the social work department. This requires your consent.

When we have a duty to others e.g. in child protection cases anonymised patient information will also
be used at local and national level to help the Health Board and Government plan services.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These
members of staff are bound by the same rules of confidentiality as the medical staff.
FREEDOM OF INFORMATION
Information about the General Practitioners and the practice required for disclosure under this act can be
made available to the public. All requests for such information should be made to the practice manager.
ACCESS TO RECORDS
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to
see their medical records. Such requests should be made through the practice manager and may be subject to
an administration charge. No information will be released without the patient consent unless we are legally
obliged to do so.
T E ACHING P RACTICE
Waterside Medical Practice is a teaching practice where doctors who wish to become GPs are trained. Medical
students from Southampton University are also trained here. You will be informed by reception if anyone is
‘sitting in’ and you will be asked if you are happy for them to remain in the room.
C O MP LAI N T S
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause
for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact our patient liaison officer who will deal with your concerns
appropriately. Further written information is available from reception regarding the complaints procedure.
Complaining to the CCG
Complaints can be made to the South East Hampshire Clinical Commissioning Group about hospital or
community services, or the Commissioning Group itself, at the following email address:
sehccg.Complaints@nhs.net.
Alternatively you can contact the organisation you wish to complain about directly.
Alternatively complaints may be made directly to NHS England as follows:
Email: nhscommissioningboard@hscic.gov.uk
Contact Number: 0300 311 2233
Postal address:
NHS Commissioning Board
PO Box 1673
REDDITCH
B97 9PT
If you are unhappy with the response you received, you have the right to seek further advice from an NHS
complaints advocate or the Ombudsman:
NHS Complaints Advocacy Service (SEAP)
SEAP
7th Floor
Cavendish House
Breeds House
Hastings, TN34 3AA
Website: www.seap.org.uk/icas
Tel: 0845 600 8616
Parliamentary & Health Service Ombudsman
Millbank Tower
Millbank
London, SW1P 4QP
Website: www.ombudsman.org.uk
Tel: 0345 015 4033
V I O LE N CE P O LI C Y
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to
remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and
other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which
leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from
the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
P ARKING
Please do not park in the Health Centre’s inner car park; emergency vehicles must have free access to the
building. This car park is for staff and disabled patients ONLY.
D ISABLED A CCESS
Access is via the main entrance which has automatic doors. The inner car park includes disabled parking
spaces. There is a disabled persons toilet. All facilities available to patients are on the ground floor.
D O C T O R S / S T A F F D ETAILS
Doctors
Dr Sam T David
MBBS LRCP LRCS DCH DRCOG Lagos 1986
Dr Richard J Thomas
BM MRCGP DGM DFFP DRCOG Southampton 1993
Dr Denise Pratt
MSc FFFP MRCOG MRCGP London 1982
Dr Rebecca Gabel
BA (Hons) MB BChir DRCOG MRCGP Cambridge 2000
Dr Jason R Greenslade
MBBS BSc MRCS MRCGP London 1996
Nurses
Debbie
Hills
RGN, Dip Asthma, Dip Diabetes, ENB Triage,
Marie Curie Cervical Cytology
Jeanette
Lincoln
SRN, RSCN, Dip COPD, Dip CHD, ENB Family
Planning, Marie Curie Cervical Cytology, ENB
ITU/Coronary Care
Sigrid
Wichall
SRN
Nicola
Thomas
Lisa Lintott
RGN, BSc Health & Social Studies
RGN, Nurse Prescriber, Dip Asthma, COPD,
Diabetic Management, Cervical Cytology
Practice nurses are qualified and registered nurses. They can help with health issues such as family planning,
healthy living advice, blood pressure checks and dressings. The practice nurses run clinics for long-term health
conditions such as asthma or diabetes, minor ailment clinics and carry out cervical smears. We are very lucky
to have a team of very experienced practice nurses who work closely with the doctors to give the best possible
care to our patients.
Healthcare Assistant
Jacqueline
Maxwell
HCSW - NVQ 3 A1 A2 Assessor in
Care. Spirometry, Phlebotomy,
Leg Ulcer Care, Diagnostic
Testing, Ear syringing, ECGs,
Smoking Cessation, Health
Checks.
Our Healthcare Assistant is an experienced member of the team with a wide range of expertise.
Practice Management
The practice manager is involved in managing all of the business aspects of the practice such as
making sure that the right systems are in place to provide a high quality of patient care, human
resources, finance, patient safety, premises and equipment and information technology. The
practice manager supports the GPs and other medical professionals with delivering patient
services and also helps to develop extended services to enhance patient care.
Reception
Receptionists provide an important link for patients with the practice and are your initial contact
point for general enquiries. They can provide basic information on services and results and direct
you to the right person depending on your health issue or query. Receptionists make most of the
patient appointments with the GPs and nurses. They also perform other important tasks such as
issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims,
dealing with patient records and carrying out searches and practice audits.
Health Visitors
A health visitor is a registered nurse who has received training particularly related to babies,
children and pregnant women. Their role is to provide families with children under five years old
with support and advice around the general aspects of mental, physical and social wellbeing.
Administration
A multitude of administrative duties are carried out by staff behind the scenes. This work is
essential to the efficient running of the practice and the wellbeing of our patients. Along with
prescription requests, recall letters, registration documentation and data entry, our IT systems
and the staff who use them require constant updates and are regularly faced with new tasks set
by the Department of Health.
Medical Secretaries
Our Medical Secretaries organize referral and other letters dictated by the doctors, they make
and receive telephone calls to and from hospitals and clinics on behalf of the patients to arrange
appointments where necessary, arrange appointments for patients online and manage outgoing
post for the practice. They also liaise with insurance companies, solicitors etc.
C ARE Q UALITY C OMMISSION
Since 1st April 2013 Waterside Medical Practice has been regulated by the Care Quality Commission and must
meet the requirements for the regulated activities undertaken at the Practice.
The main aim of the Care Quality Commission is to ensure that all patients are treated safely and effectively,
with respect and compassion and in a suitable environment which is clean and fit for purpose. Safeguarding of
children and vulnerable adults is of particular concern.
The Practice will receive regular inspections and findings will be published on the Care Quality Commission
website.
C LINICAL C 0MMISSIONING G ROUP
In April 2013 the South East Hampshire CCG took over completely from the Primary Care Trust and is
responsible for commissioning all the hospital and community services in our area.
One of the main requirements of the Clinical Commissioning Group is that doctors, who know what their
patients local needs are, take on key roles in the Clinical Cabinet as this is the engine room of the SEHCCG.
Several doctors have agreed to take on these roles, but each practice must also provide a representative at
regular meetings so that the thoughts of the GPs in all the Practices, working at grass roots level, can be taken
into consideration when decisions are made about how services are provided.
Visit the South Eastern Hampshire Clinical Commissioning Group website
at www.southeasternhampshireccg.nhs.uk
Details of Primary Care Services in the area can be obtained from:
NHS South Eastern Hampshire CCG
Building 003, Commissioning House
Fort Southwick
James Callaghan Drive
Fareham
Hampshire PO17 6AR
Tel: 023 9228 2063