Structured Interview Guide - Executive
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STRUCTURED INTERVIEW GUIDE EXECUTIVE COMPETENCY 1 – ACHIEVEMENT FOCUS Skill 1 Demonstrates persistence and overcomes obstacles Interview Notes Skill 2 Recognizes and acts on opportunities Interview Notes Skill 3 Takes calculated risks to accomplish goals Interview Notes Interview Question Give me an example of a time when you faced obstacles that were keeping you from meeting a goal. What happened? Rating Interview Question Tell me about an opportunity that presented itself to you but you were reluctant to take the risk. What did you decide to do? Rating Interview Question Give me an example of a time when you had to take action or make a decision without the usual approval. What factors did you consider in making your decision and what were the risks? Rating Average Rating for Competency 1 (divide total by number of ratings for this competency) STRUCTURED INTERVIEW GUIDE EXECUTIVE COMPETENCY 2 – BUSINESS ACUMEN Skill 1 Demonstrates knowledge of market and competition Interview Notes Skill 2 Displays orientation to profitability Interview Notes Skill 3 Understands business implications of decisions Interview Notes Interview Question Who were the competitors of your last employer? How would you describe the market conditions under which your company operated? Rating Interview Question Describe a decision you had to make that had a significant financial impact on the organization. How did you go about it? Rating Interview Question Tell me about a decision you made that negatively affected another person or department. What did you do? Rating Average Rating for Competency 2 (divide total by number of ratings for this competency) STRUCTURED INTERVIEW GUIDE EXECUTIVE COMPETENCY 3 – BUSINESS ETHICS Skill 1 Inspires the trust of others Interview Notes Skill 2 Upholds organizational values Interview Question Tell me about a time you were new to a company or work group. What steps did you take to build trust with co-workers and/or staff? Rating Interview Question Tell me about a time when your values were in conflict with the organization’s values. What did you do? Interview Notes Skill 3 Works with integrity and ethically Interview Notes Rating Interview Question Describe what the term “integrity” and “ethics” mean to you. Tell me about a time when your integrity or ethics were challenged. What did you do? Rating Average Rating for Competency 3 (divide total by number of ratings for this competency) STRUCTURED INTERVIEW GUIDE EXECUTIVE COMPETENCY 4 – MANAGING CUSTOMER FOCUS Skill 1 Develops new approaches to meeting customer needs Interview Notes Skill 2 Establishes customer service standards Interview Notes Skill 3 Monitors customer satisfaction Interview Notes Interview Question Can you identify a situation where you received some customer feedback that made you re-think the way your staff was working? What changes did you make? How successful was the outcome? Rating Interview Question What customer service standards did you have for you unit? How did you communicate them to your subordinates? Tell me about a time when you raised the bar on a service standard. What challenges did you have with the change? Rating Interview Question Describe a time when you asked for feedback from an internal or external customer. Why did you do it, what was the response, and what did you do with the information? Rating Average Rating for Competency 4 (divide total by number of ratings for this competency) STRUCTURED INTERVIEW GUIDE EXECUTIVE COMPETENCY 5 – STRATEGIC THINKING Skill 1 Adapts strategy to changing conditions Interview Notes Skill 2 Develops strategies to achieve organizational goals Interview Question Tell me about a time when you had to change your strategy to meet changing conditions in the environment. Rating Interview Question Tell me about a strategic plan you developed and how it supported organizational goals. Interview Notes Skill 3 Identifies external threats and opportunities Rating Interview Question What were the external threats and market opportunities at your previous organization? Interview Notes Rating Average Rating for Competency 5 (divide total by number of ratings for this competency) STRUCTURED INTERVIEW GUIDE EXECUTIVE COMPETENCY 6 – VISIONARY LEADERSHIP Skill 1 Displays passion and optimism Interview Notes Skill 2 Mobilizes others to fulfill the vision Interview Notes Skill 3 Communicates vision and gains commitment Interview Notes Interview Question What are you passionate about? Tell me about a time when you generated enthusiasm and optimism in others because of your passion. Rating Interview Question Tell me about a project or goal you had that required you to mobilize others in order to accomplish or achieve it. How did you go about it? Rating Interview Question Describe a time when you had a particular vision for your division or unit and you had to gain someone’s agreement with or commitment to that idea. How did you approach the situation and what were the results? Rating Average Rating for Competency 6 (divide total by number of ratings for this competency) STRUCTURED INTERVIEW GUIDE EXECUTIVE ADDITIONAL NOTES COMPETENCY RATING AVERAGES Competency 1 2 3 4 5 6 Average Rating Achievement Focus Business Acumen Business Ethics Managing Customer Focus Strategic Thinking Visionary Leadership Total Score Overall Average (divide total score by # of competencies)
