PATIENT GROUP MEETING HELD SATURDAY 13/7/13
In attendance
Jacqueline Elder
Susan McCauley
Eric Micaleff
Dr Angus Dowsett
Shirley Ford
Margaret Bryant
Apologies received from Karen Taylor-Russell and Brian Anderton
1. SF welcomed everyone to the meeting and giving up time on the hottest day of
the year.
2. As BA was unable to attend the meeting un-expectedly there was no report
from STPPI group
3. The group had identified a need for Carer’s support and at the meeting in
January had set this as the project for this current year. Following this
meeting, SF was to meet with KTR and start work on an identification and
support plan.
 SF was in possession of a document entitled “Supporting Carers”
 KTR had a draft copy of the “ Carer’s Pack”
 SF attended a meeting where it was established the South Tyneside
Carer’s service were in fact spearheading the same idea but had
already produced a pathway and documents.
 SF signed up to this project on behalf of the Practice
 The Carer’s service attended a team meeting on 11/7/13 and gave a
presentation on Carer’s awareness
 The Practice has identified staff members to be Carer’s lead
 During New Patient Checks, NHS health checks and Chronic disease
reviews, patients will routinely be asked if they are a carer or if they
have a carer.
 Readcodes have been added into the appropriate templates and from
this the practice will be able to establish a Carer’s register.
 If the patient is/has a carer they will be given a leaflet to direct them to
CAST (Carer’s association in South Tyneside)
 The Practice now has the Carer’s pack and this will be given out along
side the CAST leaflet as CAST will be able to support the carer,
signpost them to the appropriate organisation and help the Carer
complete the Carer’s pack.
 Once a register of Carers is established the Practice will be offering
health checks to Carer’s to ensure their needs are met.
4. AOB
 SF was able to update the group on Automatic sign in and Audio
display in reception. This has been ordered and practice awaiting
installation
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EM would like it recorded that in the last 12 months the reception area
has become much more patient friendly and he hoped this would not
change.
JE would like the seating to remain in the same format, with some high
chairs for infirm patients.
There was a discussion around the sighting of the TV and sign in
screen.
It was agreed that the practice would publicise the new system well
before installation, both in Newsletter and on notice board
SF asked the group if they had any new ideas on how to prevent A&E
misuse.
Continue Choose and well Letters
Continue notices in waiting area re costs
Wondered could patients be charged for attending inappropriately
5. Next meeting to be held near end of October to set the Annual Patient
Questionnaire