Referral Pathway – Counselling for Carers
Referral from professional
(with carer’s consent) by
online referral form or
‘phone contact with Carers
Centre Adult Carers Team
Cover Worker
Adult Carers Team Cover
Worker (normally available by
‘phone Mon-Fri 9-12 and 1-4)
check s if carer already known to
Carers Centre
Cover Worker contacts
carer to discuss options
of Rock and Relate and
refers if appropriate
If inappropriate referral or
service not available Cover
Worker advises carer of
alternative routes, e.g. G.P. or
other counselling options
Rock Clinic/Relate make
contact directly with the
carer to arrange initial
assessment
Allocation to Support
and Outreach Worker
by ACT Manager once
space available and
depending on priority
Casework
prioritised by Adult
Carers Team
Manager
Cover Worker gives information
to carer about other Carers
Centre services and adds to
relevant mailing lists if
required, e.g. Carers News
If 1:1 casework is
required Cover
Worker adds carer to
casework waiting list