Owners Manual
Portable Spas
Contents
Introduction
page 2
Important information
page 2
Safety information
page 3
Site selection
page 4
Electrical requirements
page 5
Cover installation
page 6
Before filling with water
page 6
Installation and set up
page 6
Chemical set up and water maintenance
page 7
Water problems and solutions
page 8
Operation
page 9
Maintenance
page 13
Frequently Asked Questions
page 16
Specifications
page 20
Spa Trouble shooting
page 20
Maintenance log
page 22
Purchase information
page 22
Optional Accessories
page 22
Sapphire spas drain valve instruction
page 23
1
Introduction
Congratulations on purchasing a West Coast Spa. Your Spa has been manufactured to the
high standards that West Coast Spas have become famous for.
Your Spa has been designed to be easy to operate and maintain, it will give you years of
trouble free operation.
This manual will guide you through the process of delivering, installing, setting up your
water, chemicals and regular maintenance of your spa. Please familiarize yourself with
this manual and refer to it when in need of directions.
Important information
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Do not drain or fill the spa while the spa is turned on or plugged in
Keep water levels above all jets
Maintain proper Alkalinity and pH levels, spa components may become damaged
due to improper balance
Only use recommended power outlets (check electrical requirements)
Make sure that the power cord does not lie across a pathway or traffic area as this
could be a safety hazard
Do not use any electrical appliances within 2 meters of the spa when the spa is in
use
Never turn the spa on while the spa is empty, this could cause irreparable damage
to the spa and nullify the warranty. In addition to damaging the spa, operating a
spa without a sufficient amount of water could cause a fire
If a portable spa is used indoors, sufficient drainage will be needed and adequate
ventilation will also be required. Water that splashes on to the floor around the
spa could become a hazard, it is recommended to use a non slip water resistant
floor
Before filling the spa make sure that all power cords and cables are free and not
lying under the weight of the spa
2
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Before filling spa, make sure the barrel unions are tight as they can slightly
vibrate and come undone during transit (The barrel unions are the big black hand
tightening bolt type things on each side of the pumps and control unit, also called
union joints) This is where the PVC pipes meet the pumps and heaters or control
units, see below
Safety warning
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Spa water temperature should never exceed 40c. Spa thermostats may error by up
to 2 degrees Celsius. The water temperature should be reduced when children use
the spa. Doctors recommend that the maximum time a person should remain in a
heated spa is 20 minutes. It is possible to stay longer with temperatures similar to
our own 36 to 37c
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Drinking alcoholic beverages before or while in a spa can cause drowsiness; this
could lead to unconsciousness and even drowning. It should be noted that persons
should not use a spa if they have been drinking alcohol. Alcohol has a strong
effect on people while in a spa
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Pregnant women should consult with their doctor before using a heated spa.
Soaking in water 38c or above during the first three months of pregnancy could
lead to fetal damage
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Persons with a medical history of circulatory problems, heart disease, diabetes or
blood pressure problems or are immunocompromised should consult with their
doctor before using a spa
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Do not use a spa if you have had recent surgery or if you have been seriously ill.
Persons taking medications that may cause drowsiness such as tranquilizers,
antihistamines or anticoagulants should not use a spa
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The wet surface of a spa is slippery be careful not to slip as this could cause injury
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Pools and spas should be fenced off as to stop children accessing the area. Hard
top covers should be locked when not in use. An adult should always supervise
when children are in a spa or a pool
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Long hair should be tied back when using a spa. Keep long hair at least 10 inches
away from skimmer and suction fittings. Keep your head out of the water
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The water quality of a Spa is vital to your health. When spa water is heated it
becomes an ideal place for bacteria and microorganisms to breed. These
organisms can include Naegleria fowleri that can produce a meningoencephalitis
and Legionella pneumophila that can produce legionnaire's disease. These
infections can be fatal in humans. Your water should be tested regularly and
chemical instructions should be followed. All spas require chemicals, even if you
are using a ozone or nature2 system. Health departments recommend that spa
water should be emptied and replaced every 8 weeks. Do not swallow spa water
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Regularly check your spa or hot tub and make sure it is in good, safe working
condition, and that drain covers are in place and not cracked or missing. Check
the drain covers yourself throughout the year. These are the suction points in the
foot well of your spa
Site Selection
As your spa is portable you can place it wherever you like; on decking, brick paving,
concrete slab or indoors. Please note the following points
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Check your local building codes before installing your spa
Select a location that will compliment your lifestyle and your home. The spa will
become an integral part of your life and therefore should be placed
advantageously
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You must have a level surface to place the spa on, damage may result to the spa if
the surface is uneven. A slight angle is ok, as this will allow for the water to drain
away from the spa. One inch per 10 feet is the ideal
Be sure to have good drainage. Do not place the spa in a position where water will
make a puddle around the base of the unit
Make sure that the surface is strong enough to support the weight of the spa
including the water (1 litre weighs 1kg) and people, a strong foundation is
essential in order to prevent damage to the spa. A base of poured concrete is
recommended for portable spas, approx 100mm thick
Make sure that access to the spa is possible as this will be needed for general
maintenance
Try and pick a place that is private, sheltered and shielded from the wind
If placing a spa on a deck or balcony it is important that a structural engineer
inspect and approve the site prior to installation
Consideration should always be given to maintenance of the pool in the unlikely
event of product failure
If using brick paving, the surface must be level and of professional finish, yellow
sand should be used and the surface compacted with a compactor before and after
laying the bricks
Electrical Requirements:
Portable electric spas require
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Waterproof power socket(s) minimum of 1.2 meters away from the spa but within 2m
Direct twin and earth back to mains board on separate ELCB (or similar)
 1 x 10 or 15-amp power point (consult a qualified electrician) (1 pump models)
5
 Portable models with 2 pumps require either a 32 amp or a 15 amp + a 10 amp some
models require 1 x 15 amp. Check with store where you purchased your spa
Hard top Cover Installation
1. Remove the cover packaging
2. Place the hard top on to the spa
3. Use the straps to see where you need to put the locks
4. Use a drill with a Philips screw head, use self tapping stainless steel screws
5. Do not screw the cover latches in a full stretched position, leave some slack to
allow for movement
Before filling the Spa with water
1.
2.
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4.
Make sure that the power cord and cables are free and not caught under the spa
Make sure that the spa is on an even surface
Make sure that the drain valve is closed (should be closed on arrival)
Make sure the Barrel unions are tight (This is where PVC pipes meet pumps and
heaters)
Installation and Setup
After completing all of the above stages you will be ready to fill your spa
1. Remove any packaging materials that may be on the spa
2. Clean away any debris that may be in the spa.
3. Use your garden hose to fill the spa with water until water reaches just below the
headrests. Note that the water must be covering all of the jets and the inlet on the
spa skimmer. It is recommended to remove the filter lid and put the hose into the
filter while filling the spa; this will eliminate any air locks.
4. When the spa is full of water, plug the spa into the power point, or if spa is hard
wired turn on at the switch
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5. When the spa is plugged in and turned on, set the spa as to your desired settings,
use the controller manual to see how to use the controller.
6. To heat your spa make sure that the hard top cover is on and that the air venturis
are turned to the off position. Your electric heated spa will heat at approx 1 to 2c
per hour. Leave spa on auto as to maintain the temperature.
Note: If the controller is giving an error reading of H20 this is because there is air in
the pump. You will have to try and get the air out of the pump, there are a few
different methods for doing this, some times all three will need to be used.
1. Turn spa off at the power point. Take filter lid off
2. Put hose in to skimmer inlet and fill.
3. Loosen large bolts (Union joints) where PVC pipes attach to main controller and
pump, let some water & air out then tighten back up
4. Turn spa back on and this should fix the problem
Chemical Set Up
The quality of your water is vital for your health and well-being. Poor water quality is
dangerous and unpleasant. Regularly (at least once per week) check the water balance
and sanitiser levels by using test strips or a test kit.
Check and clean filter regularly. A filter that is blocked and dirty will consume more
chemicals and will not keep your spa water clean
Nature 2
Nature 2 is a mineral sanitiser; it uses silver to kill bacteria, the sticks last 3 to 4 months
and should be changed when the water is changed. Chlorine and spa shock is used with
this system
Start up instructions
1. Add the Nature 2 stick to the middle of the filter, or place in to skimmer box
2. Fill water to just below the head rests, or half way up skimmer box (inlet for water
filter)
3. Test and if necessary adjust ph and alkalinity
4. Add 1 tablespoon of granulated spa chlorine (then check on a regular basis)
5. Add 1 tablespoon of spa shock 15 minutes each time before entering spa.
Additional notes
Make sure you clean your filter weekly
Chlorine disappears fast in a warm spa, so make sure you check it often e.g. add a
tablespoon every two or three days.
Check pH and Alkalinity weekly
Ozone machines (ozonators)
These work quite well, not only do they kill bacteria they are also good at eliminating
used chloramines and a number of other unwanted spa water inhabitants. Ozone
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machines require little or no maintenance and some people argue that you do not need to
add as many chemicals.
Bromine
Fill spa to just below the head rests
Balance pH and alkalinity
Add 2 tablets to a bromine dispenser and place dispenser in pool.
Add one tablespoon of chlorine (as it takes a day or so for the bromine tablet to start
dissolving and working)
Add 3 tablespoons of spa shock once per week
Additional notes
If bromine levels are low, open up the dispenser, if levels are too high, close the windows
on the dispenser. Whenever the levels are low and the spa is to be used, top up with a
tablespoon of spa chlorine, this will boost the sanitiser level and give you a better
reading. Test all levels at least once per week
Spa Chlorine
A spa can be run just on spa chlorine, note: if you are using spa chlorine and no other
sanitiser, then you will need to keep the levels pretty high i.e. above 4 parts per million,
many people use a mixture of sanitisers; this helps keep chlorine to a minimum, helps
eliminate the smell of chlorine and also helps get rid of the used chlorine. If using
chlorine only, you will still need to adjust Alkalinity and pH accordingly. It is strongly
recommended to use spa shock with the chlorine.
8
Operation
Problem
Water odour
Eye skin
Irritation
Cloudy Water
Coloured
water
No Chlorine or
bromine reading
Foaming
Possible cause
Possible Solution
High level of
contaminants,
combined chlorine
Empty 33% of water and replace with fresh water
Add Spa start and Balance per instructions
Shock with shock right or oxy-bright
Use a scum bug
Add pH booster till pH = 7.2- 7.8
pH too low
Too many chemicals
Poor filtration
Contaminants build up
High dissolved solids
Suspended particles
Alkalinity too high
pH too high
Dissolved iron, copper
and other metals from
source water or
equipment
Algae
Fragrance
Organic contaminants
using up sanitizers
Test kit or test strip out
of date
High concentration of
oils and organic
contaminants
Test water
Clean filter with cartridge filter cleaner, filter for 4
hours
Add Shock treatment and filter for 4 hours per day
Refill Spa
Add Ultra Spa Plus
Add pH reducer adjust alkalinity too 80 - 120
Add pH reducer until pH = 7.2 – 7.8
Add Ultra Spa plus 4 in 1
Check water balance
Add Algaecide
Discontinue use of fragrance, use spa fragrance only
Add sanitizer e.g. Chlorine, Bromine, Spa Shock,
Shock-right, Ultra shock or Oxy-bright
Replace strips or kit
Add 2 to 3 cap’s full of No-Foam
Use a Scum Bug
Add Spa shock
Make sure your spa is full of water before plugging it in. The controller for the spa is
usually placed at the front of the spa. This is where you control the settings of your
spa
For electric heated spas it is recommended that you set your spa to the desired
temperature and then select the auto setting on your digital controller. This will keep
the spa at the temperature that you have set it to. The spa will turn on and off as it
needs to, when the spa reaches the temperature that you have set, it will turn off. Note
that some spas will turn on quite frequently; this is so that the temperature can be
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checked or to filter the spa for a set period each hour. When the temperature has
dropped, the spa heater and pump will come on and heat the spa.
A spa will take a long time to heat up for the first time. One or two degrees a hour is a
normal rise in temperature depending on the season. Make sure you have your hard
top cover on when heating, as this will help with the efficiency, also make sure that
the air venturi system is turned to the off position, as they will allow cold air to enter
the spa
Blower
Blowers are used to force air into the spa at a rapid rate; air enters the spa through the
air jets and some of the water jets. The air jets are the jets that look like the tops of a
peppershaker. To use the blower simply press the blower button, this will either be on
the touch pad (aux) or a push button in or near the controller area
Blowers should not be used for more than 20 minutes at a time, a blower will allow a
large amount of cold air to enter the spa, this can affect the temperature of the water
Venturi System
This is the system that allows the air to enter the spa via the water jets, to adjust the
amount of air coming through the jets simply adjust the venturi controller that is
placed on the top of the spa, see pic below, the venturi should be turned off when the
spa is not in use as this can add cold air to the spa, this will increase power
consumption
Venturi controller controls the amount or air
that comes through the jets
Jets
Directional Jets
The jets are designed to give you maximum water therapy, simply direct the Jet to
where you would like the water pressure to flow to.
Spinning Jets
Spinning jets or pulsating jets do not need to be directed to any one position, they
simply move by them selves
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Most of the jets can be removed for cleaning or replacement; depending on what type
of jet you have. Air jets and small deep therapy cluster jets or pin jets cannot be
removed. Most jets that can be turned on or off can be removed. Simply unscrew the
jet anticlockwise or for spa quip 95mm jets find the little nodule in the centre of the
Jet (large jets only) and click it out toward the centre of the jet. If there is no lug then
this type of jet will need to be unscrewed.
Most jets can be turned on or off simply by turning them clockwise or anti clockwise
Medium size jets are more difficult to turn on or off due to the type of jet that they
are. If the jets have sand or dirt behind them you will need to use two hands and even
a towel to turn them jet on or off
To remove jet, small lug needs to be pulled
toward center of jet (Spa quip 95mm jets)
To turn jet on or off, simply rotate jet
clockwise or anti-clockwise
Note: some jets cannot be removed. If the jet can not be turned on or off, it is
probably non removable
Turn this jet anticlockwise to remove
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Filtration
A spa needs to be filtered to maintain the quality of the water.
The filter mode will come on automatically. When you have finished using your spa, set
the controller to auto to keep the spa warm or simply turn the pump off. The spa will
automatically filter your spa. See your instructions for the controller for more information
regarding filtering. Some of the spas allow you to program how many hours a day you
want to filter for. Correcting the pH levels and filtering the spa for a few hours can help
fix a cloudy spa
How to Empty the Spa
Open the front doors, this is done by using an Allan key, once the doors are open you will
see the drain valve. It is Ok to use this water to water your garden or fill your swimming
pool.
Diverter
This is used to put extra power in to certain seats, rotate it left or right depending on what
seats you want the most pressure in, putting extra power in certain seats will reduce it in
other seats. Make sure it is in the open position when not in use so that all the jets are
having water flow through them when not in use. Not all spas are fitted with a diverter
Aromatherapy
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This system uses the blower to push aromatherapy through to the air jets and in to the
spa, you must have the blower on to use this, the scents last about a week or two. Do not
lift the lid off of the aromatherapy canister, pictured above, while the blower is on.
To use the aromatherapy, simply make sure the blower is off, take the canister lid off, and
place the beads inside the canister, then put the lid back on. Note there are 2 different
types as pictured above, place the whole sack or whole container into the canister,
including the net (sack)
Do not use any other type of aromatherapy especially essential oils.
Maintenance
Care of your Acrylic spa
Acrylic is extremely hard and non-porous by nature. So, dirt, soapy film, and germs
can't penetrate. To clean acrylic bath and hot tub surfaces, use a mild bathroom
cleaner and wipe with a damp sponge/cloth. Some Spa professionals recommend that
you do not use chemicals when cleaning, as it can alter the PH level in your spa. A
non-abrasive cloth can be used on its own. For some more tips go to the link below
http://www.aristechacrylics.com/bath_surfaces/
Cedar Cabinet
Western Red Cedar requires a thin coat of Wood shield such as Feast and Watson.
We use Feast and Watson Woodshield, light Cedar or Natural (available from the
store where you purchased your spa). Apply approximately two to three times per
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year; apply a thin coat, use a cloth or a brush. Woodshield is oil, it is not like varnish
or paint and is very easy to apply. This will stop the wood from fading and prolong
the life of the cedar. For product information call Feast and Watson on free call 1800
252 502
The filter
The filters job is to keep the water fresh and clean by removing solids, algae and dirt.
Even if the spa is not being used it should be circulated for at least two hours per day
Cartridge filters are composed of non-woven polyester. Dacron or treated paper trap
dirt and residue as the water flows through. Properly maintained cartridges last 3-5
years before replacement is necessary. Regular cleaning is required with a garden
hose. Some people have 2 sets of filters, and clean one then dry it as the other is being
used. Filters require regular cleaning at least every 2 weeks, more often in high use.
Strip Skimmer Filter
To clean filter simply locate the filter lid that is on top of the spa, pull up the small
knob that is on the side of the filter lid (this knob should say “lift to remove”)
The knob only needs to be gently lifted about 1 cm. Once knob is lifted use the other
hand to turn the filter lid anticlockwise. Remove lid and pull out the filter. To clean
simply spray with a garden hose.
Once or twice a year you may want to use a filter cleaning solution, this will remove
grease and grime from the filter, allowing it to operate more efficiently. Filter cleaner
can be obtained from the store where you purchased your spa.
If your spa is going to be out of use for a while and you wish to empty it, remove
your filter, clean and store in a dry place until you wish to fill the spa again
To remove filter lid, lift knob while turning cover
anti clockwise
Make sure when you put the lid back on that the
little knob locks back down, failure to put the lid on
correctly will result in a damaged lid
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Unscrew ring, then lift up with the two handles
Weir Skimmer
Picture 1
1.
2.
3.
4.
5.
Picture 2
Picture 3
Lift up the out side edge of the filter,1 to 2 inches, as per picture 2
Take off the out side housing as per figure 3
Pull out the tray as per picture 4
Unscrew the filters as per picture 5
Clean Filters weekly (never over tighten when replacing)
Picture 4
Picture 5
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The hard top cover
The spa cover is very strong and durable however the cover is not designed to carry
any weight. Do not sit, stand or lie on the cover or allow pets or animals on the cover.
The cover should be cleaned on a regular basis. A vinyl protector can be sprayed on
to the surface to protect the vinyl from the elements. This will lengthen the life of the
cover. Never lift the cover by the strapping locks, this will eventually break the
straps, the strap locks are only to be used to lock the spa.
FAQ Section
Q. Do I need to add chemicals to my Spa?
A. Yes, there are three different types of chemical kits you can use for your spa; Nature2
with chlorine and spa shock, Hydrogen Peroxide (Spa Poppits) or Bromine. Even if you
have an Ozone Generator you will still need to add some sort of chemicals.
Nature 2 is a chlorine/Bromine alternative and as the name suggests it is more of a natural
alternative, even though some chemicals are used, they are not as harsh
Hydrogen Peroxide (Spa Poppits) is a liquid, it is chlorine free, it is more expensive and
more maintenance than Bromine, Nature2 and Chlorine and is more prone to water
problems, especially if not maintained properly, however it is a great chlorine and odour
free system to use.
In spa pools, sometimes Bromine is used instead of Chlorine; Chlorine is not as stable in
heated water as it is in cold water. Bromine is specially formulated for heated spa pools
and constantly releases bromine via a floating tablet canister. Most customers prefer the
Nature 2 and chlorine systems.
Q. How often do I have to empty my Spa?
A. It is recommended that you should empty and clean your spa every 6 to 8 weeks.
Some people suggest every 3 to 4 months. Most portable spas come with a drain valve,
emptying your spa is as simple as turning on a tap. To empty the spa simply take of the
front wood panel and turn on the drain valve. An extension can be plugged in to this drain
valve to allow water to drain off in to a selected area, such as your garden or swimming
pool. (Make sure spa is turned off) It is also possible to use a garden hose to siphon your
spa, but instead of sucking water out, you would put the hose up against a jet, this will
start the siphoning process, now put the hose on the bottom of the spa. The water will
drain by gravity.(make sure you turn spa off when emptying spa)
Note: the draining part of the hose must be higher than the end of the hose for siphoning
to work correctly. Make sure you keep an eye on the spa so that you can push all the
water off of the seats in to the foot well, this will insure your spa drains completely.
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Q. How is the plumbing arranged on a Spa?
A. Portable spas require no plumbing as all the plumbing is underneath the spa. The spas
are simply filled by your garden hose
Q How often do I need to service my spa?
This is a good question that can be answered with a question. How well do you want to
look after your investment? You should empty all of your water every 6 to 8 weeks. This
is a good time to clean your spa, headrests, hard top cover and if your spa is portable re
oil your cabinet. Jets can also be cleaned, and pumps, controllers, plumbing and blowers
should be inspected.
Q. My spa water has gone all cloudy and smelly, what do I do
The quality of your water is vital for your health and wellbeing. Poor water quality is
dangerous and unpleasant. Regularly (at least once per week) check the water balance
and sanitiser levels by using test strips or a test kit.
A new spa will normally get dirty and cloudy quite quick, this is because it is getting a lot
of use, the new users normally cant keep out of it and normally want all their friends and
family to try it as well. In the excitement of the moment the new users may forget to put
chemicals in or clean their filter. A spa filter will only need to be cleaned once or twice a
month, but in the first weeks you may want to clean in once or twice a week. Check and
clean filter regularly. A filter that is blocked and dirty will consume more chemicals and
will not keep your spa water clean.
If spa is used frequently and has a high bather load Dump about 10% of your water
weekly, replace this with fresh water it may be necessary to dump more of the water.
Every 3 to 4 months dump all of the water (every 2 months if you have cloudy water
issues) When replacing water add Spa Chlorine to Nature2 spas (as per instructions on
back on container)
Check and adjust pH balance, as a pH that is too high or too low can cause a spa to go
cloudy, pH increase or decrease can be used for this.
Check Total Alkalinity and adjust accordingly. Chemicals for increasing or decreasing
alkalinity can be purchased from your local West Coast Spas store.
If water becomes dull and lifeless add a capful of Shockright, Ultra Shock or Spa Shock
and run filter for 2 to 4 hours If spa water is still dull, dump some water and then balance
your water pH and Alkalinity and add some sanitiser such as Bromine or Spa Chlorine.
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Please note adding large amounts of Spa Shock will lower your alkalinity levels.
Most cloudy spas can be fixed by cleaning the filter, adding 3 tablespoons of Shock, a
table spoon of Spa chlorine and fixing the pH and alkalinity levels then running the filter
for about 2-4 hours, if this has not fixed the problem, clean the filter again and run the
filter for another 2-4 hours. If this has not cleaned your spa it may be that some or all of
your water may need to be replaced. As an alternative to replacing your water, there are
certain chemicals that can be used that cling to these tiny particles in you spa, this makes
the particles bigger allowing them to be trapped by your filter.
A spa that has just had a high bather load such as a spa party should be emptied and
cleaned. 4 people in your spa is equal to 300 people in your swimming pool. Remember
that the hot water in a spa opens up your pores and removes oils, soaps, deodorants,
sunscreen and dirt.
Q. Do I need Pool fencing for my spa?
Most shire regulations require that a pool or spa must have a fence around it. A spa that
has a lockable cover will keep children out, but council departments are concerned that
this could be left off. Pool fencing is designed to count for forgetfulness.
Do not think that a pool fence will look ugly, spoil your garden plans or incur a big
expense. A pool fence can become a feature and can be made out of a number of different
materials; glass, perspex, limestone, wood, colourbond or zinc and even brick. Your
existing fence line can also be used.
Use your imagination, nothing looks better than a spa in a cedar cabinet with a wooden
pool fence or an in ground spa with a glass pool fence. We can even supply you with a
Gazebo that comes with its own wooden or Perspex pool fencing
Q. My spa is taking a long time to heat up, is this normal?
An electrically heated spa will take a long time to heat up for the first time. One or two
degrees an hour is approximately the norm, depending on season. Make sure you have
your hard top cover on when heating, as this will help with the efficiency, also make sure
that the air venturi’s are turned to the off position, as they will allow cold air to enter the
spa.
In winter it will take longer to heat your spa than it will in summer. Some people
recommend filling the spa with warm water instead of waiting. This can be done by using
your outside garden hose and connecting it to you washing machine hot tap. Make sure
you are adding cold water at the same time, as pure hot water on its own could damage to
the spa or cause injury
Q. What is load shedding?
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Load shedding is set up on the spas as to save hard wiring the spa, as this would make it
less portable and more expensive. You can run the pump and the heater but when you
turn on an auxiliary pump or blower the heater will turn off automatically. This will
insure that the recommended power will not be exceeded. It also keeps your power bill
down
Q. My chlorine levels are going very low and even disappearing within a day, what
do I do?
Chlorine is not stable in hot water, this means that it disappears quite quickly, this is why
Bromine was invented, as it continually releases Bromine from a dispenser, some people
find this type of spa sanitizing a bit harsh and sometimes unpleasant. Nauture2 is a safe
and pleasant alternative to Bromine. Nature2 used to be used without chlorine and in
some parts of the world people still do not use chlorine with the spa, other than adding
some to the start up of the spa (this is used to break the seal on the Nature2 stick).
Legislation came into place in 2004 (Australia) that states that all spa pools must also use
chlorine if using the Nature2 stick. So it is now recommended that the chlorine levels be
at a certain level before entering the spa. This can be accomplished by using a test strip
and checking that the chlorine level is in the OK region.
Some people say that if you are also using a non chlorine type of sanitiser such as
Nature2 and Spa Shock, then it is OK to let the Chlorine level drop a little bit below the
OK region, however we do not suggest this. It is also common for people who use Ozone
generators to allow their chlorine levels to drop a little low, as they believe the chlorine
levels do not need to be as high if they are killing the bacteria with an Ozone generator
and Spa shock. We do not suggest this; however it is true that ozone and spa shock do
certain types of bacteria.
If you are using a Nature2 stick, Ozone generator and Spa Shock, then these will all
contribute to keeping your water safe and hygienic, this is all that is being used in many
parts of the world, however in keeping with the legislation we recommend that you also
add chlorine and maintain the recommended levels.
Different types of spa chlorine are, Lithium Hypochlorite, Salt Boost and Spa Chlorine.
Note that Salt Boost does not contain salt, it is called salt boost as it is used to increase
the chlorine levels of a salt swimming pool. Using Chlorine, Spa Shock, Nature2 and an
Ozone Generator as a combination is the preferred way to look after your spa. Bacteria
can thrive in warm water and can be hazardous to your health, some bacteria can actually
survive in chlorine; this is another reason why having a combination of sanitisers is the
better option.
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Specifications
Acrylic
Aristech Sanitary grade acrylic
Cabinet
Western Red Cedar
Heater
2kw to 5.5kw electric heater (depending on model)
Hurlcon gas heater 70 mj to 120 mj depending on model
Approx Spa Size
4 person spa 1.5m x 1.8m x 0.9m height, 700 litres capacity
5-6 person spa 2m x 2m x 0.9m height, 1100 litres capacity
6-7 person spa 2.05m x 2.5m x 0.9m height, 1350 to 1600 litres capacity
8-10 person spa 2.3m x 2.5m x 0.9m height, 1700 litres capacity
Trouble Shooting Guide
Problem
Little pressure
from jets
Cause
1.Jets turned off
2.Controller on low mode
3.Filter blocked
4.Worn or damaged pump or
pump seal
5.Suction lines blocked
Heater not working 1. Settings not set right
2. No power to heater
3. Heater element failure
4. Hard top spa cover not being
used
5. Safety switch tripped
Remedy
1. Rotate jets to the on
position
2. Turn to high
3. Clean Filter
4. Contact Store
5. Contact Store
1. Turn up desired
temperature and set spa to
auto
2. Make sure heater is plugged
in
3. Contact store
4. Place cover over spa
5. Press reset button
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Noisy pump or
motor
Abnormal Water
Usage
No read out on
Digital controller
Pump does not
work
Taking a long time
to heat
Digital control
flashes H20
Noisy jets
1.Vibrating brackets or parts
attached to motor
2. Air leaking into filter
3. Damaged or worn motor parts
1. Leak in plumbing
2. Spa Cover not being used
3. Loose bolts (Union joints)
where pump meets pipework
4. Filter lid not on or filter o-ring
damaged
1. Tighten loose parts
2. Make sure spa is full to just
below headrests
3. Contact Store
1. Check for leak in pipe work
and repair
2 Use a Spa cover
3 Hand tighten Big black
plastic bolts (union joints)
4 Replace o-ring in Filter
(Blue and black lid type only)
1. No power to unit
1. Turn power on at mains,
check that power has not
tripped out. Make sure
touchpad is plugged in to
control unit
1. Circuit breaker tripped or in off 1. Reset or turn to the on
position
position
2. Motor windings burned out
2. Contact store
3. No power to motor
3. Contact store
4. Faulty controller
4. Contact store
5. Pump unplugged from
5. Re-plug pump in
controller
6. Loosen union joints to let
air out, then re-tighten
1.Venturi is open, allowing cold
1. Close air venturi valves
air to enter spa
2. Use hard cover
2. Hard cover not being used
3. Electric spas heat at 1 to 3c
per hour
1. Air in pump, usually after spa
1. Take filter lid off, put hose
has been emptied or moved
in to skimmer inlet and fill.
Loosen large bolts where PVC
pipes attach to main controller
and pump (union joints) let
some water & air out then
tighten back up.
Water rushing through jets is noisy Adjust jet a little left or right
(only for adjustable jets)
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Service Log
Date
Service or Repairs
Comments
Purchase Information
Date Purchased …………………………
Purchased from……………………………Phone……………………..
Model ………………………………….
Optional extras
Privacy screens
Bar tops (Cedar and pine)
Booster seats (good for shorter people)
Bar stools (Cedar and pine)
Wooded steps (Pine or Cedar)
Gazebos (Pine, Cedar and Thatched)
Fragrance (20ml or 200 ml)
Aromatherapy system (Aromatherapy that is forced in to the blower system)
Gas heating (Hurlcon)
Scum bug (removes scum from edge of spa)
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Hard Covers
Cover removers
Oil for oiling cabinet
Chemicals
floating bars
Oil for oiling your cabinet
Spa Vacuums
Chemicals
Sapphire spas
DRAIN VALVE OPERATION
Valve in OFF Position
Pull out Valve to drain spa
Screw on hose connector
ON Position (Half Way In).
When finished Refit Cap
Push Valve in to OFF Position
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