Future Leaders Trust
Job Description
Job title:
Leadership Development Officer – Network Engagement
Date:
January 2015
Reporting to:
Leadership Development Manager – Personalised Support
Direct reports:
N/A
Based:
Birmingham Office
Main contacts:
Internal – All Future Leaders staff,
External – Future Leaders participants,
Development Advisers (LDAs).
Leadership
Major objectives:
To drive network engagement through increased use of the
online Marketplace by Future Leaders and Associate Future
Leaders. To ensure high quality support is available on the
Marketplace through approved, responsive and highly effective
specialists. To contribute to the development of our online
platforms and to demonstrate continuous improvement,
collaboration and flexibility.
Role requirements:
Five days per week. Weekend work is occasionally a
requirement of this job with time off in lieu as compensation.
Regional travel will be required including regular meetings in
London.
Responsibilities:
This job description is subject to regular review and is not an
exhaustive list of requirements.
Key job role responsibilities
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To drive network engagement through increased use of the online Marketplace by
Future Leaders and Associate Future Leaders
To ensure high quality support is available on the Marketplace through approved,
responsive and highly effective specialists
To manage the subscription process of Associate Future Leaders
To contribute to the development of our online platforms, with particular focus on
areas relevant to the Marketplace, Associate Future Leader status and the payback
scheme
Online Marketplace
Marketplace is an online service where our members can target personalised support from
their peers and other specialists within our network.
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Produce a weekly report summarising Marketplace activity, including key statistics
and progress towards KPIs
8 January 2015
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Issue timely, personalised reminders to participants advising them to use their credits
Create and publicise simple, step by step guidance for creating Marketplace requests
Boost the profile of the Marketplace by further sharing of success stories across the
network
Work with Online Development Officer to raise the profile of specialists across the
network
Recruit new, high quality Marketplace specialists using the latest Impact Initiatives
Ensure that sufficient Marketplace specialists with the required specialisms are
recruited to meet levels of demand
Ensure that Marketplace specialists are responsive and provide high quality support
Improve the quality and consistency of information available on specialists’ profiles
Work with Online Development Officer to chase participants involved in open and
outstanding requests to ensure that as many requests as possible are carried
through to completion
Associate Future Leader membership
The Associate Future Leader package is a membership service available to completing
programme participants (alumni) and others within our network, which offers a range of high
quality benefits.
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Evaluate uptake of Associate Future Leader membership
Design and refresh communications for AFL subscription and renewal
Chase those who do not sign up by the deadline date and manage post-deadline
status changes
Monitor the Associate inbox to ensure efficient and effective customer service
Design and produce monthly AFL E-Newsletter with assistance from the
communications team
Ensure a high rate of membership renewal
Payback
Payback is a scheme whereby programme participants give back their time in exchange for
the high quality subsidised training and development they receive as part of the programme.
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Assist with management of exit cases and updates to participant contract
Send timely and informative payback deadline communications
Negotiate and prepare settlement agreements with completing cohorts and hand
over to Finance Department
Assist in the development of payback partnerships
Report on and analyse payback data (how it is completed and who by) in order to
seek ways of increasing payback completed
Data Management
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Carry out fortnightly checks to ensure that participant data held in Salesforce for
reporting purposes is accurate and up to date
Follow up with a relevant member of staff when any errors or discrepancies are found
and ensure that they are resolved as soon as possible
Online provision
8 January 2015
Support the development of sections of our online platform FLIP, our online networking site
Learning Lounge (or equivalent) and Box (or equivalent) that are relevant to the
Marketplace, Associate Future Leader status and payback. Contribute to:
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Gathering requirements
Reviewing process flows and wireframes
Testing
Analyse user feedback to determine how these sections can be enhanced and drive
forward necessary improvements
Monitor the FLIP inbox to ensure efficient and effective customer service
Ideal Candidate Profile
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Graduate degree (2:2 or higher) or relevant related experience
Mission: a strong commitment to education, the non-profit sector and raising the
aspirations, achievement and life chances of all children
Strong numeracy and literacy skills and the ability to make effective use of standard
office technology systems and processes
Ability to accurately analyse and interpret complex quantitative and qualitative data,
presenting summary information in a clear and concise format
Ability to effectively promote network engagement through a range of methods
including marketing and communications
Excellent customer service and the ability to deal with challenging conversations
Ability to apply comprehensive understanding of processes and procedures
Ability to solve a range of problems with the desire to drive forward improvements
Able to seek and clarify detail
Outstanding attention to detail and organisational skills
Ability to clearly explain procedures
Ability to deal with sensitive information in a confidential manner
Competencies
The following competencies are important for this role:
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Analytical thinking
Conceptual thinking
Embracing change
Relating to others
Impact and Influence
Ensuring Quality
Initiative
This job description does not form part of your contract of employment. You may be required
by the Company to undertake any duties within your skills and capabilities which the
Company reasonably considers necessary to meet business needs.
8 January 2015