CENTRAL INSTITUTE OF TECHNOLOGY
STUDENT SERVICES POLICY
PCY 001
ISSUE: 4
PAGE 1 of 4
POLICY STATEMENT:
Central Institute of Technology is committed to providing competitive quality vocational education that utilises
teaching technology, is industry focused and will prepare students for employment. Training takes place using
state of the art equipment in a safe and healthy environment conducive to learning.
“We will be recognised as an innovative, creative and sought after deliverer of vocational education and
training solutions locally, nationally and internationally”
The College strives to improve the quality of its products and services and their relevance to the workplace by
working with students, industry, employer bodies and government agencies to select, customise and assess
its courses.
Feedback is sought regularly from this group of customers through a variety of forums to facilitate continual
improvement.
PROCEDURES:
 Student Services - Customer Service Procedure (P001A)
 AMEP Registration of New Client Procedure (P001B)
 Call Centre Procedure (P001C)
 Students with disAbilities Assistance Procedure (P001M)
 Student Code of Conduct (WI0242)
POLICY OWNER: Manager, Student Services
PATHWAYS:
Student Services
Issued: October 2002
Reviewed: Manager Student Services Oct 2011
KEY WORDS:
Student, Support, Wellbeing, Resources, Services
© Central Institute of Technology 2013
CENTRAL INSTITUTE OF TECHNOLOGY
STUDENT SERVICES POLICY
PCY 001
ISSUE: 4
PAGE 2 of 4
LEARNING SERVICES
Central Institute of Technology provides learning programs across a range of industry groups and in line with
Australian Quality Training Framework (AQTF) requirements.
These programs are regularly developed and reviewed to ensure the contents are current and relevant to
industry and the needs of the community.
Lecturing Staff are selected for appropriate qualifications, extensive depth of experience and an ability to facilitate
learning.
The College works closely with commerce and industry, the community and State and Federal government
agencies to ensure that public and private training courses maintain a high standard of relevance and excellence.
In November 2005, the WA Parliament passed legislation, effective from 1 January, 2006, to increase the leaving
age to 16 years old in 2006 and to 17 year olds in 2008. The legislation highlighted the challenges and issues in
implementing the duty of care for minors and current practices have been reviewed and amended to better
support Central Institute of Technology to fulfil its obligations and responsibilities under Common Law.
COMPLEMENTARY STUDENT SERVICES
The College prides itself on superior service for its students, some of which are outlined below:
Indigenous Liaison Officers - are located at Perth Campus (30 Aberdeen Street) and are available to assist
Indigenous students in mainstream and Indigenous courses.
Bookshops - are located at Perth, and within the Libraries at Leederville, East Perth and Mt Lawley campuses.
Goods and Services:
 Textbooks, training manuals, stationery and other learning materials
Issue of Travel Passes (Transperth) – Full time students attending campus, are eligible for a student travel
pass, SmartRider. The ‘Application for Metropolitan Tertiary SmartRider Form’ needs to be stamped by Student
Services and then taken to a Transperth office or participating Newsagency.
Awards Centre – this section of the College keeps results and generates statements of academic records for
students. The Centre also issues awards (certificates, diplomas etc).
Call Centre - is frequently the first point of contact for the College's external customers by phone, post and email.
Staff are highly trained and experienced in the functions of the College and provide excellent customer service.
Canteen/Cafeteria - located at Perth, Mt Lawley, Leederville and East Perth campuses. The chain of canteens
is independently owned and offers hot meals, snacks and beverages to cater for full/part-time students and staff.
Central’s new building located at 30 Aberdeen Street also hosts Aroma Café.
Child Care Centre - located at Perth Campus. This is an independent facility and provides quality child care to
assist staff and students.
Issued: October 2002
Reviewed: Manager Student Services Oct 2011
© Central Institute of Technology 2013
CENTRAL INSTITUTE OF TECHNOLOGY
STUDENT SERVICES POLICY
PCY 001
ISSUE: 4
PAGE 3 of 4
International Student Services - located in the International Centre, Perth Campus. The staff provide career
and course advice as well as counselling on personal matters. Staff also assist international students with
accommodation, social activities, visas, medical advice and transport advice.
Interpreting and Languages Services - Central Institute of Technology provides an interpreting service to
provide language assistance to current and potential students.
Library - Central Institute of Technology has a network of Libraries that provide a wide variety of information and
learning resources to support students' studies which includes:
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Books, videos, CDs journals, DVDs and newspapers
Access to computers and a range of software
Internet access
Student Identification cards
Lost Property Service - Lost property is forwarded to the Student Services counter at each campus and
recorded in the Lost Property register. The item is checked for any indication the owner's identity and the owner
is contacted where possible.
Any item of significant value e.g. wallet, brief case, mobile phone is passed on to the Police if not collected within
24 hours of receipt at the front counter. Other items are held for one Semester only and, if not claimed, are given
to an appropriate charity.
Sick bays - are located at all campuses. Students who are unwell are requested to inform a staff member who
will contact a suitably qualified person to attend and assist them.
Student Services – provides information and assistance, including a referral service to other areas of the
College, course information, advice and assistance with enrolments to students (current and potential) and to
industry on programs and services offered by the College. Refer to Student Services - Customer Service
Procedure (P001A)
Complaint handling - Students are treated fairly and equitably at Central Institute of Technology and are
encouraged to provide feedback on the academic and support service they receive as students. Please refer to
the Customer Complaints Policy (PCY068)
Student Well Being Centre
Disability Services –
The disAbility Discrimination Act (DDA) was enacted to eliminate discrimination against people with a disAbility in
a range of areas including education. Students with a disAbility are subject to the same rules and regulations that
apply to all students at Central Institute of Technology. The DDA however entitles students with disAbilities to
reasonable accommodations specific to their disAbility that do not apply to all students. Reasonable
accommodations may include supports such as additional time in assessments, extensions for assignments or
the provision of support staff such as interpreters/note takers. Central Institute of Technology is obliged by law to
provide appropriate support. Central Institute of Technology sees that by providing reasonable accommodations,
students with disabilities have a responsibility in assisting Central Institute of Technology to provide these
supports in a fair and equitable manner.
Issued: October 2002
Reviewed: Manager Student Services Oct 2011
© Central Institute of Technology 2013
CENTRAL INSTITUTE OF TECHNOLOGY
STUDENT SERVICES POLICY
PCY 001
ISSUE: 4
PAGE 4 of 4
The disAbility Services Office is located at Perth Campus and has officers in attendance at all campuses on
request. The office provides students with disabilities or medical conditions interpreters/note-takers, audio and
large print resources, adaptive equipment, and alternative assessment and examination arrangements. It also
provides individual student orientation of Central Institute of Technology campuses and consultation for
developing study goals. These resources are allocated in line with good business practice, like economies of
scale and value for money principles, and in keeping with achieving the most equitable outcome for all of
Central’s students.
Please refer to the Students with disAbilities Assistance Procedure (P001M).
JobsCentral
Based at the Perth Campus and provides a range of services across all Central Institute of Technology
campuses. This area facilitates workshops, conducts group and one-on-one consultations to address issues
related to job preparation.
Job placement is another feature that forms part of the suite of services where students/graduates are matched
to industry.
Psychology Services
The College Psychologist provides psychological support to students to assist them to cope with academic and
personal concerns. The Psychologist's office is located at Perth Campus.
Suggestions for Improvement
Requests for improvement forms are available at the front counters of all campuses and also available through
the Electronic Management System (EMS).
Issued: October 2002
Reviewed: Manager Student Services Oct 2011
© Central Institute of Technology 2013