Division of Student Affairs Annual Report Review of 2005-2006 Submitted by Larry D. Roper Vice Provost for Student Affairs 1 I. STUDENT AFFAIRS 2005-2006 HIGHLIGHTS Initiatives in support of student engagement and success 1. Oregon State University implemented the BEST (Bridge to Encourage Scholars in Transition) Program, which was developed and implemented by a broad crosssection of campus colleagues to serve in-coming student athletes. This comprehensive program responded to a need to better orient an support student-athlete academic success. 2. Larry Roper and Dan McCarthy co-chaired the Student Experience Task Force, a year-long effort to explore key issues in the student experience and make recommendations for next steps. While the effort did not achieve the desired level of involvement it did result in recommendations that align with and complement current student success priorities Major research/scholarship initiatives 1. All Student Affairs units completed assessment plans and the quality of those plans have consistently increased in quality since this expectation was established several years ago. We committed the entirety of our fall 2005 division-wide Student Affairs meeting to introducing our colleagues to a conversation regarding common learning goals across all Student Affairs units. In addition through leadership by Rebecca Sanderson and our Assessment Council our organization: a. b. c. Developed, published, and disseminated a Student Affairs Assessment Manual. Developed a Student Affairs Research and Evaluation community on Scholars Archive in the OSU Library electronic archives. Posted all assessment documents so that a history can be maintained. With the Student Affairs Assessment Council developed, published and disseminated Learning in Student Affairs, the learning goals for the Division of Student Affairs. Along with the goals, the Council developed a process and matrix for how departments can show their contributions toward these goals. 2. The Office of the Vice Provost for Student Affairs enlisted Oregon State University as a partner with Benton County, the City of Corvallis, and United Way of Benton County in the development and administration of a comprehensive needs assessment. This partnership will allow us to gain much greater data on the human service needs of OSU students (e.g., healthcare, housing, mental health, and other basic human needs). 2 Major outreach/engagement initiatives 1. Students in Service: In the 2004/2005 academic year, the Community Service Center initiated the Students in Service program, an Americorps program for college students at OSU, and enrolled 10 students. During the 2005/2006 academic year the Community Service Center was able to increase the enrollment of the program to 22 OSU students. Students enrolled in the program are each eligible for an educational stipend ranging from $1,000 to $2,362.50 depending on their term of service (300 hours/one academic year, 450 hours/one academic year, or 900 hours/two academic years). As of May 2006, OSU students enrolled in Students in Service had volunteered a total of 2,899 hours. The Community Service Center has requested 20 more Students in Service positions for the 2006/2007 academic year, which will increase the enrollment in the Students in Service program to 42 OSU students. 2. We continued our involvement with PeaceJam; this year we attracted more than 250 high school students and teachers from Oregon, Washington and California for the weekend long PeaceJam conference. Because of space and resource issues we could not accommodate all students who were interested in participating. More than thirty OSU undergraduate and graduate students received extensive training and served as mentors for the weekend program. This activity was implemented through collaboration among Student Affairs, International Programs and the Corvallis School District. This year’s Nobel Laureate Rigoberta Menchu allowed us to serve Spanish speaking communities as well as native English speakers. Our fall PeaceSlam attracted more than 150 students and involved OSU faculty presenters, including keynote speaker Jane Lubchenko. PeaceJam is a year0around program that requires to teachers to implement specific curricula and support student community service and outreach efforts. Awards & Recognitions OSU student Audra Saunders was awarded the Oregon Campus Compact Student Leadership Award as the most outstanding student leader in the state in the area of community service. Audra did significant work to implement the Escape Hunger Program. Larry Griggs and LaVerne Woods received recognition from the Portland Trail Blazers organization for their contribution in the African American community during Black History Month. The Portland African American community recognized the two of them at a reception in the Rose room of the Rose Garden. In addition, they received recognition at half time during a Blazer game that included a televised interview. Larry and LaVerne were rewarded with a check for a personal charity of their choice. 3 Larry Griggs was appointed to the Oregon Youth Authority Advisory Board for African Americans. Janet Nishihara was chosen as a field reader for Office of Migrant Education in the U.S. Department of Education, a recipient of MLK Award and a recipient of Phyllis Lee Award UHDS Won national National Association of College and University Food Services dining award for Calabaloo’s UHDS won per-capita award for recycling nationally UHDS received national recognition for the sound evacuation system in the Gem Larry Roper received the Scott Goodnight Award from the National Association of Student Personnel Administrators for outstanding service as a senior student affairs administrator II. STRATEGIC PLAN IMPLEMENTATION The following represents a summary of events and accomplishments for the Division of Student Affairs relative to Oregon State University’s Strategic Priorities and Division and unit goals. The Division of Student Affairs continued to pursue key initiatives relative to the OSU Strategic Plan – Enhancing Student Success; Increasing Research and Outreach; and Increasing Diversity. In addition, our organization pursued the general goals for the Division of Student Affairs identified in our 2004-2005 annual report, in addition to continuing strategic goals from the previous year. Those goals as well as some our efforts in response to them are listed below. Other outcomes relative to these goals can be found in unit accomplishments. Our overall goal was to continue to refine and expand current goals in the areas of student success, diversity, and research outreach, while also pursuing these additional goals: 1. Institutional Partner in Benton County Needs Assessment to gain much greater data on the human service needs of OSU students (e.g., healthcare, housing, mental health, and other basic human needs). 2. Complete the Diversity Action Plan process. Specifically, we will develop more precise goals, initiatives, metrics, and assessment plan. 3. More deeply involve Student Affairs faculty and staff in assessment efforts. Among the challenges we will undertake is defining common learning goals/outcomes across all Student Affairs units. 4. Increase collaboration between the Minority Education Office and external community, with the expressed goals of more effectively targeting outreach efforts and enhancing the recruitment of Students of Color 4 5. Expand alcohol education efforts in an effort to influence unhealthy drinking patterns and resulting health outcomes among OSU students. 6. Continue to expand efforts in the area of community service, with special emphasis on connecting with academic programs. Enhancing Student Success 1. Career Services presented 177 workshops to 4,320 students. 2. Implemented the innovative program Career Makeover/Wardrobe EditionAs part of this program Career Services secured donations of suites, ties, and sport coats for both female and male students from the OSU community as well as the Corvallis community. Suites were sold to students for $15. Local clothing store presented fashion show. Several student groups assisted and were given the proceeds from the sale. 3. OSU collaborated with 7 other state universities to obtain funds from the Garrett Lee Smith Memorial Act; developed Oregon University Suicide Prevention Program as a consortium of the 8 universities. Grant = $75,000/year for 3 years; matching funds (or in-kind contribution) required by the consortium. 4. We continued out efforts in regards to primary prevention by initiating an effort focused on Suicide Risk Reduction: Convened taskforce, completed IRB process and baseline student survey, attended and presented at statewide conference on suicide prevention; began reviewing and updating OSU medical leave policy. 5. The Office of the DOSL and Critical Incident Response Team responded to 212 critical incidents. Incidents were classified as the following: 11 Assaults, 5 Student Deaths, 24 Significant Mental Health Issues, 6 Disruptive Behavior Incidents, 13 Student Injuries, 22 Student Illnesses, 24 Student Hospitalizations, 34 Emergency Family Situations, 18 Serious Parent Concerns, 16 Academic Issues, 3 Faculty Concerns, 11 Student Referrals, 42 Others (welfare check, money issues, complaints,..) 6. The creation of the Healthy Campus Initiative Prevention and Response Leadership Model brings alignment to OSU’s efforts to promote and support a healthy campus. Priorities for the Healthy Campus Initiative Leadership Team include maintaining quality response to significant campus incidents, increasing professional development for prevention and response teams, and increasing web-based resources for the campus and community populations. 7. Student Health Services received a grant from WISH (Women Investing in Samaritan Health) Giving Circle for an alcohol prevention social norms campaign targeting first year female students. In addition, SHS coordinated state funds for universities and colleges in Oregon to hold a yearly alcohol prevention conference. These funds were also used to help six other Oregon universities pilot the National College Health Assessment instrument on their campuses. 5 8. OSU again hosted the Oregon Coalition annual Alcohol Education conference. This conference drew representatives from colleges and universities and community and state agencies around the state. 9. We increased the amount of programming relative to high-risk drinking; most notable were increased partnerships with and workshops for the Greek community and the Department of Intercollegiate Athletics. 10. Representatives from OSU (Eric Alexander, Dan McCarthy and Larry Roper) served on a City of Corvallis Alcohol Task Force, which developed stronger policies and aligned court sanctions and campus processes to produce more even response to alcohol violations. 11. ADD/LD Subsidized Testing Funds Advocated for and approved by students: Counseling and Psychological Services worked with ASOSU Disabilities Task Force director to develop proposal for funds to subsidize formal assessments; this program will begin Fall 2006. This will provide assessment funds for students who can not afford the testing. 12. The Office of Financial Aid Improved customer service satisfaction and operating efficiencies through increased web-based services such as the college work-study program job search. The referral process is paperless for on campus jobs. Scholarship scoring process was 90% paperless. 13. Recreational Sports served over 2,700 participants in the Experiential Education program delivering 134 programs (51 student leadership development, 20 Community Builders for first year students, 41 youth leadership development, 22 adult leadership development). Increasing Research 1. All units completed assessment plans and the quality of those plans have consistently increased in quality. In addition a number of student affairs units have been involved in a number of national publications regarding promising practices in assessment, including: We were selected to participate in the University of Maryland national survey on Student Leadership. Data collection has occurred and we expect to receive OSU results in the Fall along with comparator data. This was a collaborative effort from many student affairs professionals in several different departments. Finalized OSU portions of the book, Outcomes-Based Academic and CoCurricular Program Review: A Compilation of Institutional Good Practices, by Marilee J. Bresciani. OSU is one of 40 institutions featured in the book for our work on assessment in the Division of Student Affairs. This book is scheduled to be released in September by Stylus Publishing, LLC. 6 Asked to submit a section of a chapter for a book being published by the National Association of Student Personnel Administrators on Student Affairs and Academic Affairs collaboration in assessment. This section of the chapter is focused on the work done in Weatherford Residential College with the Austin Entrepreneurship Program around development of the collaborative curriculum, its implementation, and assessment. The chapter is entitled “Devine Comity”. OSU was one of three universities used as case studies in a doctoral dissertation from the University of West Virginia. The topic of the dissertation was best practices in student affairs assessment. The researchers spent three days at OSU and interviewed a number of professionals in student affairs as well as examining assessment plans, publications, and our website contents. Defense of the dissertation is scheduled for this fall. Lora Jasman and Larry Roper co-authored the book chapter: “Managing Communicable Diseases” In Harper, K., Paterson, B., and Zdziarski, G. and Associates, Responding from the heart: A personal approach to crisis management. Published by the National Association of Student Personnel Administrators, Washington, DC. With the permission of the authors the content of this chapter was used as the basis of information for a website on Avian Flu management by the National Association of Student Personnel Administrators. Outreach; and Increasing Diversity 1. We completed our Diversity Action Plan and identified timeframes for implementation of initiatives – initiatives are classified by immediate, intermediate and long-term implementation. We have hired a PROMISE intern to work on our goal of creating greater consistency in our organizational messaging. 2. In regards to Increasing collaboration between the Minority Education Office and external community, MEO continued its targeted efforts to outreach to communities around the state. Each office used community-specific approaches to interact with the targeted populations. These efforts, as well as those by the Office of Admissions, were highlighted in campus presentation that offered insight into our student recruitment efforts. The Office of Admission has continued to diversify its in a out-of-state efforts to penetrate markets that can yield more student of color. Preliminary data for fall 2006 indicate our efforts are producing successful outcomes. 3. Pride Center Covenant was signed during an all campus signing ceremony 4. Collaborated with Corvallis City Council, Mayor’s Office and Basic Rights Action Team (BRAT) to add sexual orientation, gender identity/expression, and diversity language to new City Charter. Create “transgender friendly” admissions forms. 7 5. We will exceed our established goals for enrollment for fall 2006, including the following milestones: a. b. c. d. Increase out of state undergraduate students Increase international students Sustain (or preferred slight decrease) for in-state students Increase diversity of incoming class, with exception of Native American population, large gains for Asian Pacific Islander and Hispanic e. Anticipate increase in high-achieving, highest number of national merit at OSU achieved, median GPA for F ’05 is 3.53. f. Anticipate and increase in yield on applications to matrics of greater than 5% 6. Developed, hired, International Assistant Director for recruitment and admissions. Traveled to Asia and India on Linden Tour for student recruitment (partnership with International Programs and Engineering)~currently showing an increase in applications and admissions from those fall recruitment trips. Started Washington DC Embassy visits to build relationships, added Canada recruitment and fairs to Washington recruitment trip. Reinstituted California and Washington community college visits to high feeder schools for international students. Conducted a survey with OSU departments regarding international recruitment coordination, working with International Programs for Alumni database for recruitment, and developed a new International recruitment committee. 7. Campus tour traffic increased by 10% over last year, total visitors ‘04-‘05=6878, for ‘05-‘06=7320, with 1128 visitors during the month of August. 8. Developed and launched the Admissions Blog. Received national attention and noted OSU as a leader in Blog technology in higher education while further enhancing incoming traffic to the Admissions website. 9. Corresponded with over 40,500 prospective students, and over 37,000 inquiries. 10. Fall Career and Winter Career Fair hosted the most employers in the past four years. Over 190 employers attended each event. 11. Promoted and trained new partnerships in financial aid and OFAX which contributes to the university’s efforts to establish of degree partners and make the process seamless for Oregon students participating in these programs. 12. We attracted most new applications for residence halls since 2003. 13. Recreational Sports partnered with the New Beginnings Treatment Center and the Benton County Drug Court to create a program titled Adventures to Recovery that utilizes experiential and adventure based activities in addressing local alcohol and drug addicted individuals in their recovery. 8 14. Supported 722 students and 65 teachers in 35 SMILE Clubs in fifteen communities and thirteen school districts around Oregon; 15. The Bias Response Team developed campus outreach programming, training opportunities, and ongoing response to bias incidents. The BRT developed new outreach materials, an on-line reporting form, reporting phone line, and BRT website. 16. During OSU Start 2006, a new two hour parent and family outreach/education program was provided to equipment family members with information (safety, alcohol, mental health, campus resources…) regarding important student success issues. 17. From summer 2005 through spring 2006, SOAR served just over 10,400 prospective students, new students, and their families through 13 orientations and 7 visit programs. (As of this date, final numbers for summer ’06 orientation programs are not yet available). 18. START Bilingüe was held for the second time in summer ‘06. This program added a Spanish-speaking track to our parent/family orientation program. We had 14 family members participate in 2005. Summer of 2006 saw an increase to 40 family members. III. OTHER INITIATIVES 1. The Memorial Union completed a $1.5M roofing installation with strong student support 2. The Memorial Union brought to a close the 2 ½ year effort to evaluate and negotiate a new beverage pour-rights agreement that is twice as lucrative per year as the first such contract w/ strong student input and support. 3. Developed the Student Right to Privacy web tutorial through the Registrar’s Office 4. Began document imaging 5. Implemented prerequisite checking 6. Successful launching of an Electronic Health Record (eClinical Works). a. b. c. All staff members have been trained All patient visits are now conducted electronically--no paper charts There is significant improvement in access to health information by staff (many staff can review same chart at same time in different locations if necessary) 9 d. e. f. There is significant improvement in confidential communication among staff members (by sending electronic confidential messages to each other through the system) Prescription writing is much easier. All Oregon pharmacies are in the database--prescriptions can be written electronically and faxed to the pharmacy of choice for the student, who no longer has to carry around a paper prescription. Patient vital signs, EKGs and spirometry tests are being done with equipment that allows for direct input of data into the electronic health record 7. A lab interface is now successfully implemented a. b. Lab tests done at Student Health Services are input into the electronic health record and immediately available for clinician review There is a lab interface between Samaritan Health Services lab and Student Health Services. Now, we receive results electronically for labs that have to be sent out to Samaritan Health Services. This is more expedited and efficient. 8. OSU, through the SSD Office became a beta-test site for Pocket TypeWell. Feedback from students indicates that the small iPaq used for the reader is preferable to the standard-sized laptop currently being used. 9. SSD implemented new testing protocol resulting in 1675 tests requested, 1525 proctored for Fall, 2005 through Spring, 2006; 90%+ proctor retention; 99% proctor on-time percentage (of tests proctored, only 4-5 were late and 2 noshows due to illness, with notice given. 10. The occupational health program successfully added hearing conservation services. Many OSU employees were screened for hearing loss and interventions were made, as needed, to reduce the risk of occupationrelated hearing loss. There is now a sound-proof booth located within Student Health Services for hearing testing; this will benefit OSU faculty, staff and students. 11. Formed Student Organization Advisors Group (SOAG) to improve delivery of a comprehensive student group advising model. 12. Cultural Meal Support Program supported a record number of student activities, 65 events hosted by 45 student organizations 13. Cultural Meal Support Program co-sponsored the ESCAPE Hunger Project with ASOSU and SCHOP including 78 days of lunch by ASOSU/SCHOP for the ESCAPE Hunger project 14. Professional Development 10 We continued to pursue professional development by bring in national scholars to present on topics such as Student Engagement, Effective Educational Practices; Ethnography; Student Development Theory, and Diversity. Presenters included: Elizabeth Whitt George Kuh Jeff Raz Florence Guido DiBrito Alicia Chavez Joseph White Annual Support Staff Professional Development Day IV. ADMINISTRATIVE EFFICIENCIES 1. Administrative Efficiencies in the Division of Student Affairs have come mainly in the form of technological innovations. Among the developments in this area are: 2. Successful launching of an Electronic Health Record (eClinical Works) in Student Health Services; this process allows for more rapid sharing of medical information, eliminates paperwork; allows electronic filling of prescriptions , and easier communication of information with outside health care professionals. 3. The implementation of the Lab Interface - this innovation creates a lab interface between Samaritan Health Services lab and Student Health Services. Now, we receive results electronically for labs that have to be sent out to Samaritan Health Services. This is more expedited and efficient. 4. SSD piloted a new method for notetaking, they began to utilize the wiki to deliver notes electronically SSD was able to realize cost savings by utilizing one notetaker in multiple sections and they worked closely with faculty to obtain copies of electronic notes (power point, blackboard, and electronic notes sent to SSD for distribution) 5. The Office of Registrar is in the process of implementing a number of projects that will achieve greater efficiency, among them are: a. Grade change processing by Web b. Electronic course schedule submission for departments c. Web Application for Graduation 6. Admissions worked with Enrollment Management IT to overhaul the Admissions website to make it more flexible, accessible. This improvement allowed for: a. Visitation & Tour website integrated into Admissions b. Collaboration with SOAR Office for common content c. Collaborated with Graduate School on content 11 d. International website update and revised, partner with International Program Offices e. Added web analytics, allows to adjusts to user behaviors f. Continued and upgrade tracking measures V. ASSESSMENT OF 2005-2006 PRIORITIES Generally we were successful at completing the goals we established for our organization. The area where we most struggled was diversity planning. While we completed our plan and had stimulating conversations during the process, we found it difficult to launch new initiatives and generate sufficient energy because of the weight of budget issues we face. At the same time we had a number of successful initiative groups propel us forward on key strategic goals (assessment, primary prevention issues) and the Student Affairs Leadership Team did outstanding work to create a framework for realignment of our organization. I was extremely disappointed with the inability to make progress on the scholarship database as had been committed to us and to which we committed to college leaders. I is quite clear in this case and others in Student Affairs that the understaffing in IS and the ways this staffing affects their ability to take on and complete projects is a significant obstacle to goal of greater efficiency. Frankly, I am disappointed in the degree of involvement we were able to generate for the Student Experience Task Force. While this effort should have been extremely important for our community, it did not seem to matter as much to students and teaching faculty as was needed to make its work credible. However, I assume responsibility for not being more vocal at an earlier point in time; had I done so I may have been able to influence that dynamic. It became very clear to me the pitfall of having too many initiatives occurring at one time. In an organization as thin as ours and with so little staff to whom one can delegate, it is important to identify the truly important work as early as possible and to manage commitments to other initiatives accordingly. As leaders others and I can only manage so many crucial conversations (initiatives), particularly when those initiatives extend over a long period of time. I certainly learned the need to set clearer parameters for the use of my time and the value of have a firm commitment to specific priorities. VI. PRIORITIES AND CHALLENGES 2006-2007 1. Realignment of Student Affairs programs services to match available resources. Included in this challenge are addressing: a. Restructuring the Division of Student Affairs 12 b. c. d. e. Addressing staffing levels in core access areas(Financial Aid, Registrar, Admissions) Staying aligned with the OSU Strategic Priorities Focusing on core Student Affairs Mission Continue emphasis on student success, outreach, diversity and research, with special emphasis on primary prevention programs, mental health issues and assessment) 2. Partner with Academic Affairs to complete design and implementation of a student success agenda; 3. Completing data gathering and long-range planning to enable completion of “white paper” on self-support units, which will allow for: a. Better understanding of the impact of university fees/assessments with commensurate benefit to students b. Greater clarity on funding, facilities and infrastructure issues facing those units c. Clearer picture of the financial future for self-support units 4. Work with Academic Affairs and Intercollegiate Athletics to make a successful handoff of the BEST Program so that it is sustainable. 5. Complete the scholarship database project and continue work with the Foundation on appropriate donor agreement language for scholarships and effectively transition Diversity scholarship to an entity who can administer them on behalf of OSU Foundation. 13