RM2 Ensure individuals and groups are supported appropriately when experiencing significant life events and transitions
Elements of competence
RM2.1
RM2.2
Design and implement a service which addresses the needs of clients experiencing significant life events
Ensure the service responds effectively to individuals experiencing major life changes or losses
Summary
This unit related to the competence in establishing and maintaining a service which responds to the needs of individuals and groups, at times of significant life
events, loss and bereavement. The significant events might be those linked to developmental stage such as sensory loss or onset of dementia. It may also be related
to individual life choices such as a decision to marry, or family upheaval.
Who this unit is aimed at
The unit is for you if you are a manager with responsibility for:
 delivering a service at times of significant loss and change
 the performance of workers delivering a service at times of significant loss and change.
Principles of good practice
The first element design and implement a service which addresses the needs of clients experiencing significant life events relates to the design and delivery of
services which are sensitive and responsive to the impact of significant live events and enable clients to come to terms with change and loss. Significant life events
may be linked to a stage in the life cycle (e.g. making a choice to marry or begin a sexual relationship) or to a specific trauma or loss experienced by an individual
client at a particular time (e.g. coping with sensory loss or disability, coping with changes related to complex health needs, death of another client in a residential
setting, illness, injury). For some the issues around placement, such as entering, moving or leaving care, can also give rise to extreme feelings and reactions and a
need for positive strategies to cope with these.
The second element ensure the service responds effectively to individuals experiencing major life changes or losses relates to the supervision and management of
service systems, structures and procedures to ensure that they respond to the particular needs of the service users in their setting, whether for children, young people,
adults or older people. It reflects the need for close monitoring for staff and strategies, with approaches being evaluated for effectiveness. Taking account of the
wide range of life changes, developments, traumas which impact on individuals and their care and support needs requires planning and awareness from managers.
A clear understanding of individual and group behaviour in response to severe stresses is essential to maximising staff and clients’ positive management of self.
Relationship to other units
O3, CU7, C13, C10, RM1, D4.
Place in the SVQ framework
This unit occurs in the following qualification:
SVQ Registered Manager in Health and Social Care level 4
Unit D85H 04 (RM2) Ensure individuals and groups are supported appropriately when experiencing significant life events and transitions
RM2 Ensure individuals and groups are supported appropriately when experiencing significant life events and transitions
Evidence Requirements for this unit
You must provide your assessor with evidence for all the Performance Criteria and all aspects of Range and Knowledge. The evidence must be provided in the
following ways, taking account of any Special Considerations which may be noted below:
Special Considerations
Your evidence must be the result of real work activities undertaken by yourself. Evidence from simulated activities is not acceptable for this unit.
1
2
Direct Observation
Your assessor must observe you in real work activities
Other types of evidence of your performance and knowledge
Your assessor will also want to see other evidence to feel confident that you can consistently repeat this standard of work and to cover those performance
criteria and aspects of range which are not met during the observations. They will also want to see evidence that you know, understand and can apply in
practice the knowledge which is listed in the specification. Your assessor may decide that you have already demonstrated some knowledge and understanding
when they observe you working.
You will need to agree, and review an assessment plan with your assessor so that you can collect sufficient evidence to show that you are competent and meet the
requirements of the unit. You will need to discuss with your assessor what will be acceptable. Types of evidence could include:





products of your work
statements from other people who have seen you working (witness testimony)
simulations not acceptable for this unit
questionning, oral or written
case studies, projects, assignments and reflective accounts of your work.
Further guidance can be found at the end of this unit.
it D85H 04 (RM2) Ensure individuals and groups are supported appropriately when experiencing significant life events and transitions
RM2 Ensure individuals and groups are supported appropriately when experiencing significant life events and transitions
Element RM2.1 Design and implement a service which addresses the needs of clients experiencing significant life events
Performance criteria
1
2
3
4
5
6
7
DO
P
Type of evidence — state evidence index no(s)
W
RA
Q
organisational systems and procedures are designed
and implemented to ensure the quality of the
service relating to the support for clients
experiencing significant life events and meet local
and national service standards
systems and structures consistently demonstrate
acceptance for cultural diversity, individual choice
and difference
staffing and skill levels are sufficient to respond to
the changing needs of individuals who are
experiencing significant life events
all staff are provided with learning opportunities
(including appropriate in service training) which
ensure their ability to respond sensitively and
appropriately to clients experiencing significant life
events
the need for specialist resources is identified and
the policies and procedures for joint work and
making referrals for support services are fully
implemented
relationships with specialist resources frequently
used by the service are developed and maintained
proactively
where the scope of services available is insufficient
to meet an identified need all practicable steps are
taken to identify appropriate specialist resources
and knowledge
it D85H 04 (RM2) Ensure individuals and groups are supported appropriately when experiencing significant life events and transitions
Other
Date
RM2 Ensure individuals and groups are supported appropriately when experiencing significant life events and transitions
Element RM2.1 Design and implement a service which addresses the needs of clients experiencing significant life events
8
9
policies, procedures and methods for sharing
information and maintaining records are fully
implemented throughout the service
the emotional impact of interactions with clients
experiencing significant loss or change on staff and
others in the setting is recognised and systems for
providing support and counselling are valued and
used throughout the service.
it D85H 04 (RM2) Ensure individuals and groups are supported appropriately when experiencing significant life events and transitions
RM2 Ensure individuals and groups are supported appropriately when experiencing significant life events and transitions
Element RM2.1 Design and implement a service which addresses the needs of clients experiencing significant life events
Range
1
a)
b)
c)
d)
2
a)
b)
c)
d)
3
a)
b)
c)
DO
P
Type of evidence — state evidence index no(s)
W
RA
Q
Other
Date
implement a service which has been designed to
meet the needs of clients undergoing significant life
events linked to the following:
those associated with age and life stage
those specific to the particular client
those related to injury or illness or disability
those related to loss, change or bereavement
utilise the following learning opportunities to offer
staff learning linked to supporting clients
undergoing significant life events:
induction
training
coaching
supervision and appraisal
utilise the following specialist resources:
health or social service
community
religious, spiritual or cultural
Note on range – evidence requirements
Range 1 - You must show evidence of implementing a service which has been designed to meet the needs of clients undergoing at least two significant life events
Range 2 - You must show evidence of utilising at least two learning opportunities to offer staff learning linked to supporting clients undergoing significant life
events
Range 3 - You must show evidence of utilising at least one specialist resource
You must, however, convince your assessor that you have the necessary knowledge, understanding and skills to be able to perform competently in relation to all the
types of life events listed, in utilising all the learning opportunities listed and in utilising all the specialist resources, listed above.
it D85H 04 (RM2) Ensure individuals and groups are supported appropriately when experiencing significant life events and transitions
RM2 Ensure individuals and groups are supported appropriately when experiencing significant life events and transitions
Element RM2.2 Ensure the service responds effectively to individuals experiencing major life changes or losses
Performance criteria
1
2
3
4
5
6
7
8
DO
P
Type of evidence — state evidence index no(s)
W
RA
Q
organisational systems and procedures respond to
the particular needs of these experiencing major
changes, losses or traumas associated with their life
stage, or those of significant others
staff accept and respect the emotional expression
associated with life changes and crises, and the
need for working through issues over time
planning for staff interventions and strategy takes
account of existing skills, key worker relationships
and an assessment of the service users strengths
and needs for emotional support
staffing levels and skill mix respond to additional
workload flexibility in respect of individualised
needs
the physical environment and routines are adapted
in response to temporary or longer term
requirements for care
the involvement of significant others, including a
multi-disciplinary approach is recognised and
appropriate action is taken to achieve best
outcomes for each service user
administrative arrangements for any legal, financial
or control of medicine issues are in line with
requirements and current best practice in care or
nursing
the service operates in a manner which encourages,
empowers and enables service users and carers to
participate fully in the plans for care and any
subsequent arrangements
it D85H 04 (RM2) Ensure individuals and groups are supported appropriately when experiencing significant life events and transitions
Other
Date
RM2 Ensure individuals and groups are supported appropriately when experiencing significant life events and transitions
Element RM2.2 Ensure the service responds effectively to individuals experiencing major life changes or losses (cont)
9
10
11
12
communications systems are designed to promote
open, sensitive and appropriate communication
staff involved in specialist care activities are able to
monitor emotional, behavioural or physical
changes, and refer to other colleagues for
consultation, or expert advice
reporting and recording systems are designed to
safeguard the service users and to meet national
and local service requirements
support systems for staff working with emotionally
challenging situations are available to help staff
manage the impact of their work, and are
effectively monitored and evaluated through
supervision
it D85H 04 (RM2) Ensure individuals and groups are supported appropriately when experiencing significant life events and transitions
RM2 Ensure individuals and groups are supported appropriately when experiencing significant life events and transitions
Element RM2.2 Ensure the service responds effectively to individuals experiencing major life changes or losses
Range
1
a)
b)
c)
2
a)
b)
3
a)
b)


4
a)
b)
c)
d)
e)
5
a)
b)
c)
d)
DO
P
Type of evidence — state evidence index no(s)
W
RA
Q
in responding effectively to individuals
experiencing major life changes or losses the
service should include the following:
direct care
administration
resources
respond to the following:
a client with a high level of participation in their
own plan of care
a client with an indirect participation in their own
plan of care (i.e. through advocate, relative, friend)
respond effectively:
at the point of identification of significant life event
during reaction/adjustment stages and that the
response considered how to:
maximise comfort
ensure privacy and dignity
your communication should support an effective
response to the following:
your workers
the client
the other clients
workers from other agencies
family members/carers/advocates
the following forms of offering support are available
to your workers and others in the setting:
practical
supervision
work based counselling
specialist counselling and advice
it D85H 04 (RM2) Ensure individuals and groups are supported appropriately when experiencing significant life events and transitions
Other
Date
RM2 Ensure individuals and groups are supported appropriately when experiencing significant life events and transitions
Note on range – evidence requirements
Range 1 - you must show evidence that in responding effectively to individuals experiencing major life changes or losses the service includes all the range detailed
above.
Range 2 - You must show evidence of responding to at least one of the clients detailed in the range above.
Range 3 - You must show evidence of responding effectively at both the stages detailed in the range above.
Range 4 - You must show evidence of the way your communication with at least two of those detailed in the range above, supports an effective response:
Range 5 - You must show evidence that all of the forms of offering support are available to your workers and others in the setting:
You must, however, convince your assessor that you have the necessary knowledge, understanding and skills to be able to perform competently in relation to all the
ranges listed.
it D85H 04 (RM2) Ensure individuals and groups are supported appropriately when experiencing significant life events and transitions
RM2 Ensure individuals and groups are supported appropriately when experiencing significant life events and transitions
Knowledge specification for the whole of this unit
Element RM2.1 Design and implement a service which addresses the needs of clients experiencing significant life events
Legislation, policy and practice
1
legal and policy requirements relating to the provision of care and health services, personal, legal, and financial affairs
2
legal and policy requirements relating to personal, legal, and financial affairs
Factors
3
an understanding of the general life stages, health needs, and changes associated with the client group in receipt of the service
(e.g. adolescence, sensory loss, learning disability, drug and alcohol problems, mental health, dementia, palliative care)
4
the impact of individuals experience of change and loss on others in the setting or social network
5
the importance of integrating physical, practical, psychological, cultural and spiritual aspects of care
6
the availability of support systems for individuals experiencing specific kinds of change or loss – e.g. those associated with the
needs of those with particular disabilities, carers or cultural groupings, addictions, offending behaviours, school or employment
difficulties, etc
7
responsibilities for allowances, funds, property, decision making generally
Products and Services
8
sources of support and services for service users’ particular needs, health, nursing, advice and guidance, psychological, spiritual,
cultural
9
resources, medical, financial, equipment accessible and relevant to circumstances
How to achieve important outcomes
10
methods for ensuring all staff understand the boundaries of their role, responsibilities and the agency policy on the management
of significant life events (e.g. induction, training, coaching, etc)
11
design recording and storage and retrieval systems which integrate the needs of staff providing the service and formal reporting
requirements
12
find appropriate specialist resources and knowledge (journals, action research) and remain abreast of findings that promote best
practice
13
monitor, maintain and improve decision making with service users personal, legal and financial affairs and enable staff to
integrate practical and emotional aspects of care. Ensuring that the service users and carers are involved and consulted.
Element RM2.2 Ensure the service responds effectively to individuals experiencing major life changes or losses
Legislation, policy and practice
14
legal and policy requirements relating to the provision of care services, personal, legal, and financial affairs
15
awareness of legal and policy requirements for the storing, giving, and receiving medicines
it D85H 04 (RM2) Ensure individuals and groups are supported appropriately when experiencing significant life events and transitions
State evidence index
no(s)
RM2 Ensure individuals and groups are supported appropriately when experiencing significant life events and transitions
Knowledge specification for the whole of this unit
Factors
16
how the personal and work experience of staff can impact on their performance in relation to the needs of service users in
situations of birth, change, loss, trauma
17
the key issues in responding appropriately to particular experiences, empathy, allowing service users to move at their own pace,
having space to adjust, privacy and the opportunity to express emotion in a safe environment.
18
the importance of sensitive and accurate recording for all those involved in care
Products and Services
19
information relating to specific needs, understanding of conditions, experience of coping with diverse life events
How to achieve important outcomes
20
methods of managing staff rotas to maximise flexibility and responsiveness to individual needs
21
how to enable staff and peers to offer appropriate support for those experiencing the variety of significant life events
22
work collaboratively with specialist
23
knowledge of individual and group behaviours when experiencing distress
it D85H 04 (RM2) Ensure individuals and groups are supported appropriately when experiencing significant life events and transitions
State evidence index
no(s)
RM2 Ensure individuals and groups are supported appropriately when experiencing significant life events and transitions
Knowledge and understanding
DO
P
Type of evidence — state evidence index no(s)
W
RA
Q
Other
P
Type of evidence — state evidence index no(s)
W
RA
Q
Other
Date
There is sufficient evidence of knowledge and
understanding for this unit
Evidence requirements
DO
The evidence generated by the candidate meets the
evidence requirements for this unit
Assessor/Internal verifier comments
Candidate’s name
Assessor’s name
IV’s name
Candidate’s signature
Assessor’s signature
IV signature
Date
Date
Date
it D85H 04 (RM2) Ensure individuals and groups are supported appropriately when experiencing significant life events and transitions
Date
RM2 Ensure individuals and groups are supported appropriately when experiencing significant life events and transitions
Further Guidance
Examples of evidence
Here are a few examples to give you some ideas about the sort of evidence you might be able to find in your daily work.
Element RM2.1 Design and implement a service which addresses the needs of clients experiencing significant life events
Work activities
 meetings with relevant people to agree ways of addressing the needs of people experiencing significant life events
 staff training on addressing the needs of people experiencing significant life events
 team meetings to discuss ways of improving the service’s ability to respond to people experiencing significant life events
Products or outcomes
 correspondence, memos, file notes and minutes of above meetings
 policy and procedure in relation to supporting people experiencing significant life events
Written or spoken report, describing
 the processes for supporting people experiencing significant life events
Witness testimony
 statements from people with whom you design and implement a service which appropriately responds to people experiencing significant life events
Element RM2.2 Ensure the service responds effectively to individuals experiencing major life changes or losses
Work activities
 meetings with relevant people to agree ways of addressing the specific needs of an individual experiencing a significant life event
 staff training on addressing the specific needs of an individual experiencing a significant life event
 team meetings to discuss ways of improving the service’s ability to respond to the specific needs of an individual experiencing a significant life event
Products or outcomes
 correspondence, memos, file notes and minutes of above meetings
 policy and procedure in relation to supporting people experiencing significant life events
 plans to meet the specific needs of an individual experiencing a significant life event
Written or spoken report, describing
 the processes for supporting people experiencing significant life events
Witness testimony
 statement from people with whom you design and implement a service which appropriately responds to people experiencing significant life events.
it D85H 04 (RM2) Ensure individuals and groups are supported appropriately when experiencing significant life events and transitions