Minutes of the User Forum meeting held on Thursday, 27th October 2011-10-28 Present: Alan McKee, Dennis Davies, Geoff Hodges, Ken England, Rita Bayliss (in the chair) Teresa McCarlie and Tony Hodgeson 1. There were no apologies. 2. The minutes were taken as read. 3. Matters Arising: Geoff asked if anything had been done about the letter to the bank about the problem of getting cheques written. 4. Feedback on electronic voting system: It was felt that the electronic voting system was well explained and generally worked well. 5. Feedback on the Annual General Meeting: Ken said that any vacancies on the Board should be notified to the membership prior to the meeting. It was noted that there had been some grumbles from the floor when Geoff asked his questions and the feeling was expressed that this was out of order as this was the proper time for such questions to be asked and it was to a great extent the purpose of the annual general meeting. The opinion was expressed that the Trustees should be able to answer the questions posed and not refer back to the Chief Executive to answer for them. Whilst the talk was of interest to most, there was a feeling that talks would be better held as a separate event and the annual general meeting kept as a business meeting only. 6. Chair of the user forum: Rita explained that she did not feel it was right for her to be chair of the user forum whilst she is chair of trustees. This was accepted. Ken offered to chair the meetings on a temporary basis until someone could be found to take over the role of chair. This offer was accepted, effective immediately. Ken asked that if anyone had anything they wanted put on the agenda for the next meeting, they should let him know. 7. Geoff suggested that the forum would work better if it was led by a facilitator. This was considered a good idea, but concern was expressed about the cost. Rita knows someone who works as a facilitator and would find out some information. There was some discussion about the presence of a member of staff at the forum meetings. The overall feeling was that it was useful to have a member of staff present for immediate feedback. Dennis and Tony mentioned the difficulty in using the computer and that the screen reader software was out of licence and so basically unusable. Rita said she would find out where Sheila had got to with this. Teresa told the meeting about the arrangements for the next two friendship lunches and explained that Rita would be co-ordinating them. Teresa explained that she will be flying back to the States on 5th November and will not be returning. The meeting was very sorry to hear this news. Rita confirmed that she was dealing with the November and December lunches but would like someone else to pick the job up from January. The meeting closed at 12.15.