EXECUTING IN DEVELOPING MARKETS Sharon Skurnac Copyright ©2012 The Nielsen Company. Confidential and proprietary. EXECUTING IN DEVELOPING MARKETS Managing geographic and population expansion Vibrant and evolving trade Evolutionary process for growth Using technology and innovation 2 Copyright ©2012 The Nielsen Company. Confidential and proprietary. DEVELOPING MARKET CONSUMERS LIVING IN HUTS AND HIGHRISES…… COMMUTING ON DIRT PATHS AND MAIN MOTORWAYS…… 3 Copyright ©2012 The Nielsen Company. Confidential and proprietary. TRADITIONAL TRADE RETAIL ENVIRONMENT As diverse and complex as the consumer 4 INDIA DOMINATES TT GLOBAL PRESENCE Africa not to be ignored 16% INDIA Copyright ©2012 The Nielsen Company. Confidential and proprietary. AFRICA % OF GLOBAL TRADITIONAL TRADE STORES (25 MM) 36% CHINA LATAM 24% 12% 5 AFRICA HAS TOP TRADITIONAL TRADE PENETRATION Table Tops, Dukas and Home Stores not commonly found in other regions 87% 40% 42% 45% 60% 58% 55% HUNGARY 88% RUSSIA 13% UAE 91% 12% OMAN 99% 9% SAUDI ARABIA 99% KENYA 99% ETHIOPIA 99% UGANDA 99% COTE D'IVOIRE NIGERIA Copyright ©2012 The Nielsen Company. Confidential and proprietary. 100% 1% CAMEROON 1% Traditional POLAND Modern 50% 50% ROMANIA % of store types 6 Copyright ©2012 The Nielsen Company. Confidential and proprietary. STRATEGY IN AFRICA Getting products to consumers is vital, but challenging Almost 594 million consumers being served through 2.6 million retail points ‘I buy brands that are easily available’ was the second ranked purchase driver Strong distribution is more key to success in innovations in Africa than Asia, East Europe and LATAM 7 THE AFRICAN RETAIL ENVIRONMENT Commonality across the continent Retail Universe by Region 1,200,000 1,000,000 1,033,297 Copyright ©2012 The Nielsen Company. Confidential and proprietary. 800,000 600,000 400,000 639,862 445,615 472,481 EAST AFRICA (AVG POP: 301) CENTRAL AFRICA (AVG POP: 227) 200,000 0 WEST AFRICA (AVG POP: 202) NORTH AFRICA (AVG POP: 225) 8 Copyright ©2012 The Nielsen Company. Confidential and proprietary. THE AFRICAN RETAIL ENVIRONMENT Commonality across the continent 7% 16% 32% TRADE CHANNELS GROCERIES CONVENIENCE HORECA OTC 42% There are local store types but structural commonality and comparable patterns of channel importance are spreading across the Sub Sahara Continent 9 Copyright ©2012 The Nielsen Company. Confidential and proprietary. RETAIL UNIVERSE Uganda is constantly changing and evolving 30% growth in store numbers in 2 years 164,000 outlets of which two thirds are in Rural areas Equal growth in Urban and Rural Movement to small but permanent outlets Conversely, in Ghana trends are towards larger outlets Small emerging channels are present only in Kampala 10 MACRO LEVEL OPPORTUNITY BY COUNTRY Example – Temporary Stores OBSERVATION CONCLUSION KEY SUPPLIERS 20% Copyright ©2012 The Nielsen Company. Confidential and proprietary. KENYA Kenya ‘s temporary stores are an extension of wholesalers 0% 27% Fostering strong ties to key wholesalers may directly impact sales RETAILER 53% WHOLESALER DISTRIBUTOR 9% 2% NIGERIA Nigeria’s temporary stores are an extension of retailers Consumer marketing may be more efficient than a direct to retail strategy MANUFACTURER 3% 86% 11 CHANNEL AND MICRO UNDERSTANDING IS CRUCIAL Focus on Mobile Hawkers in Nigeria Areas Covered Inventory 85 percent of vendors always carry the same products Copyright ©2012 The Nielsen Company. Confidential and proprietary. 7% Anywhere in town 23% Move about block 80% have turnover under $200/wk 9% Move along road More than 50% sold telecom products. 61% Same spot 1 in three sold Carbonated Soft Drinks Only 15% carried small pack items (Cigarettes, Analgesics, Gum) 12 Copyright ©2012 The Nielsen Company. Confidential and proprietary. MANUFACTURERS’ CHALLENGES IN ROUTE TO MARKET Are distributor networks optimized? Where are the high impact wholesalers and how do you reach them? What are the distribution layers and how can they be optimized? Are any missing? Grey/ black market? 13 Copyright ©2012 The Nielsen Company. Confidential and proprietary. THE NAIROBI ‘MODEL MARKET’ Shows Importance of Understanding Opportunity at the Micro Level • Uncommon Catchment Area • 2 Key Wholesalers Reach all Retailers • Distributors are Competing Neighbours • Unique Patterns by Product Category Irregular micro patterns and spider webs of complexity 14 Copyright ©2012 The Nielsen Company. Confidential and proprietary. DISTRIBUTION ATTRIBUTES DICTATE STRATEGIES SAVOURY ANALGESICS TOOTHPASTE DISTRIBUTION Very streamlined distribution with a few key players Widespread distribution with some depth though no truly dominant players Extremely flat and fragmented distribution STRATEGY Focus on relationship with “Golden Touch Point” suppliers Must build relationships across many distributors Focus on retailers to strengthen the presence of your products 15 Copyright ©2012 The Nielsen Company. Confidential and proprietary. PUSH BIKES: THE FINAL POINT OF DISTRIBUTION OBSERVATIONS • • • • • Varied routines based on daily orders Morning to evening 6 to 7 days a week Fewer than 10 different products, mainly beverages 10 to 20 stops a day 60% of retailers believe push/motorbikes are cheaper CONCLUSIONS • • • Demonstrates influence and reach of key distributors Numerous and small volumes but can grow distribution They maintain a direct link to stores impacting pricing, promotion and new products 16 MANUFACTURER EVOLUTION IN TT Right products, right stores, right price INFLUENCE DEMAND VALUE Copyright ©2012 The Nielsen Company. Confidential and proprietary. DRIVE FOCUS ENSURE SUPPLY Availability Efficiency Segment stores and prioritize resources to drive greater executional impact. Insights Understand what motivates the TT shopper to buy. Activate stimuli to change purchasing behavior. Close gaps on all consumer purchase points. EXECUTIONAL MEASUREMENT ROI Performance Measurement 17 INNOVATION: THE HEART OF DEVELOPING MARKETS Copyright ©2012 The Nielsen Company. Confidential and proprietary. Improved quality, coverage and insights LEVERAGE TECHNOLOGY CREATE NEW METHODOLOGIES CENTRALIZATION & SIMPLIFICATION 18 INNOVATION PLAYS Copyright ©2012 The Nielsen Company. Confidential and proprietary. Efficiency, Coverage, Actionability MOBILE DATA COLLECTION Exported to 50 countries in 2012 Quality and controls Specific and useable results SOCIAL MEDIA & CROWD-SOURCING MOBILE DELIVERY SATELLITE & MAPPING Large “field force” Ground Truth Geographically disperse Understanding Growth Fast, efficient, and cost effective method Improved quality and accuracy Data at the point of action Global Expertise, Cross Functional Teams, Rapid Development 19 FASTER, MORE ACCURATE, TRADITIONAL TRADE INSIGHTS Live in 45 countries 25 million + traditional trade stores in developing markets Wholesale & Retail Trading Area Indexes WHOLESALER Copyright ©2012 The Nielsen Company. Confidential and proprietary. Helping clients increase business in developing markets by 2-3x over the next 5 years with optimized distribution, pricing, assortment Mobile Enumeration of Stores MOBILE QRE RETAILER INDEX 148 Via satellite imagery & modeling INDEX 67 DIGITAL MAPS 20 Copyright ©2012 The Nielsen Company. Confidential and proprietary. NEW COVERAGE VIA SATELLITE CARTOGRAPHY SATELLITE IMAGE SPECTRAL ANALYSIS OPTIMAL FORAGING THEORY 21 Copyright ©2012 The Nielsen Company. Confidential and proprietary. FINDING OPEN MARKETS FROM THE SKY Can we find, size and track Africa open markets using satellite images? PROOF OF CONCEPT TEST • Identify visual features of 15 known markets in Nairobi • Find additional markets based on visual features RESULTS • Team found 8 new possible markets • Seven are confirmed markets • One had 3 markets in close proximity 22 Copyright ©2012 The Nielsen Company. Confidential and proprietary. FINDING OPEN MARKETS FROM THE SKY METHODOLOGY ACTIONABILITY Find open markets in “White Space” geographies Identify new markets more quickly Track growth over time More frequent and efficient sales volume estimations Provide Route to Market insight Provide distributor and delivery information and local knowledge Refine current Universe Estimates and sampling methods 23 Copyright ©2012 The Nielsen Company. Confidential and proprietary. ESTIMATING WHITE SPACES OPPORTUNITY Using new approaches POPULATION STATS SATELLITE IMAGERY UNIVERSE KPIs AUDIT DATA BENCHMARKS WHITE SPACE OPEN MARKET ESTIAMTIONS 24