Cisco Unity Connection SRSV
9.1(1)
TOI for Cisco Unity Connection SRSV
EDCS-1202103
Dec 7, 2012
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Notice
The information in this presentation is provided under NonDisclosure agreement and should be treated as Cisco
Confidential. Under no circumstances is this information to be
shared further without the express consent of Cisco.
Any roadmap item is subject to change at the sole discretion of
Cisco, and Cisco will have no liability for delay in the delivery
or failure to deliver any of the products or features set forth in
this document.
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• Cisco Unity Connection SRSV
Introduction
Benefits with SRSV
Features
Limitations
• Topology
• Working with Cisco Unity Connection SRSV
Connection SRSV set up configuration
Central Connection setup configuration
Provisioning and Voicemail management
CUC SRSV : Auto Attendant
CUC SRSV : Licensing
CUC SRSV : DRS (Restore & Backup)
• Future Plans
• References
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Cisco Unity connection Survivable Remote Site Voicemail (SRSV) provides a
cost-effective solution for supporting redundant voicemail service for
organization's remote sites such as branch offices or small sites
Cisco Unity
Connection SRSV
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With Cisco Unity Connection
SRSV
Headquarters
Without Cisco Unity Connection
SRSV
Headquarters
CUCM
Cisco Unity
Connection
A
CUCM
A
Cisco Unity
Connection
Administrative
nightmare
Remote sites
•
•
No voicemail synchronization: Voicemails are
distributed across Central and branches with
Cisco Unity Express(CUE) solution.
Manual provisioning of branches
Remote sites
Fully-Featured Survivable Branch with Centralized
& Automatic Provisioning as well as users voicemail
management
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• SRSV is a licensed feature
• Supports Automatic Synchronization of User Profile Information,
directory configuration with Central Cisco Unity Connection over secure
channel (HTTPS)
• Supports Automatic Synchronization of Voicemail Messages from
remote sites (branch)
• Supports Survivable Basic Automated-Attendant Service
• Cisco Unity Connection SRSV works seamlessly works with standalone
as well as Active-Active Central Unity Connection cluster
• Supports up to 200 users per branch.
• Each Central Unity Connection cluster can support up to 10 branches
• Currently certified with SRE 900/910, UCS-E or with any Unity
Connection certified Hardware
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• Other voicemail interfaces supported on the Central Cisco Unity
Connection such as IMAP, SIB, VUI and Web based voicemail are not
supported
• Compose, forward and reply to voice messages is not supported
• No Message Waiting Indicator (MWI) in survivable mode
• Interview handlers are not supported
• IPv6 not supported
• Distribution Lists:
Voice messages sent to Distribution lists in survivable mode get sent to the
members only after the WAN recovers
Private distribution list is not supported
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• Central site
1. Cisco Unified Call Manager
2. Cisco Unity Connection
• Branch site
1. Cisco Unified SRST [Cisco Unified Survivable Remote Site
Telephony]
2. CUCME-SRST (Cisco Unified Call Manager Express with SRST)
3. Cisco Unity Connection SRSV
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1
2
HTTPS
3
HTTPS
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1
• Install a Standalone Cisco Unity Connection 9.1(1) or use an existing
Cisco Unity Connection 9.1(1) Standalone setup
• Convert the above Unity Connection to branch using the following CLI
on the admin interface :
“utils cuc activate CUSRSV”
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1
• It will take approximately ~60 to 90 minutes to convert Unity Connection
to Branch depending on the hardware used and previous data on Unity
Connection
• Once Unity Connection is successfully converted to Connection
SRSV, it cannot be rollback to Unity Connection and all the
previous data and configurations will be lost
• Branch upgrade is supported from Cisco Unity Connection SRSV 9.1(1)
onwards
** In case of failure of conversion please collect /var/log/active/cuce/
mode-switch.log
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1
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Main service
responsible for
SRSV features
1
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1
• At Central :
Synchronization
of Voicemails and
Provisioning
between Central
and Branch
Offices.
• At Branch
Responsible for
provisioning of
branch, using
data sent by the
Central Unity
Connection.
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• Open Branch Administrator Page
1
• Go to Networking -> Central Server Configuration
• Add the FQDN of the Central Cisco Unity Connection
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• Install Central Unity Connection certificates
• By default self signed certificates are not allowed
• To enable self signed certificates following commands on both Central
and CUC SRSV :
admin: run cuc dbquery unitydirdb EXECUTE PROCEDURE
csp_ConfigurationModify(pFullName='System.SRSV.AcceptSrsvSelfSignedCertificates',
pValue='1');
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1
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1
• Perform SRSV Telephony Integration similar to Cisco Unity
Connection
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1
• Enable all Micro traces for CUCESync and VMREST for CUC SRSV
(Branch)
• Probable test connectivity failures:
1.
Certificate failure/ Mismatch:
a.
Certificate not present : Check if CUC certificate has been installed correctly,
if not install the same
b.
Hostname mismatch in certificate: Check if CN in certificate from CUC
matches with SRSV Central Server CUC Address, if not fix the mismatch
c.
FQDN not configured in DNS: Configure the hostname for both on DNS
2. Connectivity Failure
a. Check network connectivity between Central and Branch (ping, firewall
issues etc)
b. Tomcat service is running on both Central CUC and SRSV
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1
2
HTTPS
3
HTTPS
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2
• Go to Branch Management -> Branches and select Add New to create a new Branch
• Give Branch details such as display name, Server address(FQDN), admin credentials,
SMTP domain name, PAT port number, Partition
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2
• Enable all Micro traces for CUCESync , VMREST and CUCAfor
Central CUC
1.
For certificate issues troubleshooting remains same as for SRSV
2.
Test Connectivity Failure
a. “Authentication failed. Incorrect Username and Password.”: Make sure
that the username and password of the branch entered on the Edit Branch
page are correct. Tomcat service is running on both Central CUC and SRSV
b. “Branch is unreachable”: Make sure that the PAT port number specified on
the Edit Branch page is correct and NAT/PAT translation is enabled on router
c. “Server Address is Invalid”: Make sure that the FQDN/Hostname address
of the branch entered on the Edit Branch page is correct
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1
2
HTTPS
3
HTTPS
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3
• Enable Branch Provisioning Synchronization task and configure schedule
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3
• Go to Branch Management -> Branches and select any Branch and click Sync
Provisioning button
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Headquarters
CUCM
1. HTTPS REST request to branch
SRSV
2. OK response from branch
A
Branch 1
5.
Provisioning
started
Central Unity
Connection
* SRSV Branch
is created and
user assigned
to branch
6. Provisioning Completion
7. Central acknowledges
1.
Central Unity Connection sends request for provisioning
2.
Branch is ready for provisioning
3.
Central Unity Connection sends the provisioning data in form of TAR Chunk.
4.
Branch confirms for receipt of provisioning data TAR chunk and verifies the Sanity on last chunk.
5.
Provisioning started at Branch
6.
Provisioning completion notification sent to Central unity connection
7.
Central Unity Connection acknowledges Branch provisioning
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3
• Provisioning status of branches can be checked from Branch Sync
Results page under Branch Management
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3
• Snapshot of successful provisioning cycle
• Snapshot of failed provisioning cycle
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1. Unable to start provisioning.
Provisioning start REST API towards branch does not return 200 OK.
2. Unable to update authentication token for the branch.
Central is not able to update the token in its DB.
3. Maximum wait time for provisioning response is reached.
Branch is not able to send the provisioning notification in the pre-defined time to central.
4. Maximum retries for branch provisioning are exhausted.
Central has tried all the number of retries for provisioning and did not succeed.
5. Provisioning at the branch side encountered some problem.
Branch returns provisoining error in the notification to the central.
6. Unable to reach the branch.
Central is not able to connect to the branch.
7. Operation was abnormally ended.
An operation (provisioning or voice mail upload) was abruptly ended (service stop, system crash etc.)
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3
• Enable all Micro traces for CUCESync , VMREST for Central CUC
• Status of Provisioning Remains In Progress or it is not working
(traces info in notes)
a. Check the network connectivity of the central Cisco Unity
Connection with the branch.
b. Ensure branch username and password is not expired by login
into the branch admin page.
c. Check whether the VMREST and Connection Branch Sync
Service is active on both central Connection and branch.
d. Check License (CuLicMgrSvr diags) and Certificate status
e. Check for any exceptions/failure present in traces for
CuCESync service.
f. If automatic provisioning is not working at scheduled time, then
check whether the Branch Provisioning synchronization task is enabled or
not.
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3
• Enable Branch Voicemail Polling task and configure schedule
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3
• Go to Branch Management -> Branches and select any Branch and click Voicemail
Upload button
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Headquarters
CUCM
1. HTTPS REST request to branch
SRSV
2. Branch confirms new message available
A
Branch 1
5.
Central Unity
Connection
Central starts fetching messages
6. Branch sends WAV file
7. Central confirms receipt and to delete from branch
8. Branch acknowledges
1.
Central Unity Connection checks for new voice mails for Branch
2.
Branch confirms new message available
3.
Central Unity Connection requests branch to provide message information
4.
Branch sends the message details
5.
Central Unity Connection fetches the new message as WAV file
6.
Branch responses with WAV file using CML interface
7.
Central confirms for message delivery and asks branch to delete them
8.
Branch deletes the messages
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3
• Voice mail sync. status of branches can be checked from Branch Sync
Results page under Branch Management
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3
• Snapshot of successful voice mail upload cycle
1. Unable to fetch voice mail details from branch.
Central is not able to fetch all voice mail summary from the branch.
2. There is no voice mail to upload at the branch.
Branch responds with no data in voice mail summary request from central
3. Unable to reach the branch.
Central is not able to connect to the branch.
4. Operation was abnormally ended.
An operation (provisioning or voice mail upload) was abruptly ended (service stop, system crash etc.)
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3
• Enable all Micro traces for CUCESync , VMREST for Central CUC
• Status of voicemail upload Remains In Progress or it is not
working
a. Check the network connectivity of the central Cisco Unity
Connection with the branch.
b. Ensure branch username and password is not expired by login
into the branch admin page.
c. Check whether the VMREST and Connection Branch Sync
Service is active on both central Connection and branch.
d. Check Certificate status (notes section below)
e. If automatic voicemail upload is not working at scheduled time,
then check whether the VM upload synchronization task is enabled or not.
f. If NDR is created on the central Connection but the same email
is delivered on the branch, check the NDR code
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3
• From System Distribution Lists Select Distribution list and enable Replicate to SRSV
Branches
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• During WAN outage, CUC-SRSV provides mechanism for recording a
message when a user’s phone is busy or the user does not answer
• It will also provide access to retrieve user’s voicemails by dialing
voicemail pilot number
• Directory look up of local SRSV user’s is supported
**Traces of CuCsMgr logs needs to be collected for troubleshooting Auto
attendant issues (Please refer notes section below)
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• Only Central Cisco Unity Connection server needs to be added to the
ELM server,
• “Enhanced Messaging Users” is a new tag added at Central Cisco Unity
Connection for the users of Branch
All Basic User Features + SRSV
Included in CUWL Standard and Pro
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• Provisioning synchronization will not work if Central Cisco Unity
Connection server is in expired state
• Voice mail functionality at branch remains unaffected
• In Demo and Violation mode Provisioning synchronization works as
expected
** If the central Connection moves to the Violation state, make sure that
the number of licenses for the Connection features, such as SpeechView
and Connection SRSV, does not exceed its maximum limit
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• Backup & Restore are supported at Branch
• Supported tools are: COBRAS, DRS
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• The following features implementation currently are in progress
• Localization (will be delivered subsequent SU's)
• Scalability up to 50 branches (backlog US)
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Dev Wiki
http://wikicentral.cisco.com/display/UNITYTRANS/How+to+configure+CME-asSRST+to+act+as+a+call+agent+during+WAN+outage+and+its+integration+with+Cisco+Un
ity+Connection+Express
http://wikicentral.cisco.com/display/UNITYTRANS/How+to+install+UMG+and+configure+it+
for+E-SRST
http://wikicentral.cisco.com/display/UNITYTRANS/How+to+configure+SRST+on+router
SRE virtualization:
http://www.cisco.com/en/US/prod/collateral/ps10265/ps11273/installation_guide_c07640002.html#wp9000269
Troubleshooting Wiki:
http://zed.cisco.com/confluence/display/UCET/Cisco+Unity+Connection#CiscoUnityConnec
tion-CUCSRSV
Cisco UC SRSV DOC
EDCS-1150554- Cisco UC SRSV FFS Document
EDCS-1149984 –Cisco UC SRSV FDS Document
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The following limited Admin interface available at Branch side
• Users
• Administrator- Used to create New Administrative users for accessing
Branch Admin interface
• User- The User Provisioned from Central CUC to corresponding Branch will
visible. No option to add new user at Branch
•
Templates
•
•
Call Handler Templates- This is used to add new Call Handler templates,
which can be used for adding a System Call Handler
Call Management
•
System Call Handler - New System Call Handler Can be added and
Greeting can be recorded at Branch
•
Directory Handler- Default Directory handler only available, which can be
editable at Branch. Undeletable. No option for adding new Directory
handler
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•
Connectivity
• Central Server Configuration- Used to add Central Cisco Unity Connection
Server
• System Settings
• Schedules
• Conversations (Configure Remote Port status Monitor).
• Enterprise Parameters
• Plugins( User can download RTMT )
• Telephony Integration
• Phone System(Only Default available and can be editable. No option to add
New)
• Port Group
• Port(Only 8 ports can be added)
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• Telephony Integration
• Phone System(Only Default available and can be editable. No option to add
New)
• Port Group
• Port(Only 8 ports can be added)
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• Tools-> Custom Keypad Mapping
• Keypad mapping for Branch users can be changed from tools > custom
keypad mapping at Branch
• Changes in the default keys will be reflected for all the branch users
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Thank you.
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