NHS e-Referral Service Redirection and Follow-up Patient and User Journey: The Vision ……. 1 Patient sees GP Marianne attends an appointment with her GP, having suffered for six months with a burning sensation at the back of her throat when she goes to bed. This has not responded to treatment with antacid medication. Redirection and Follow-up 2 GP refers patient Dr Gilden feels it’s time to seek a gastroenterology opinion. He discusses the referral with Marianne who books an outpatient appointment with the information provided. Redirection and Follow-up 3 Consultant redirects referral Dr Blackfoot, the gastroenterologist, reviews the referral and decides Marianne should have a gastroscopy instead of an outpatient appointment. He therefore redirects the referral to the appropriate diagnostic service. Redirection and Follow-up 4 Hospital contacts patient Nora, the appointments clerk, sees the referral on her worklist. She notes Dr Blackfoot’s instructions to redirect the referral and using the demographic details available, contacts Marianne to arrange the gastroscopy. Redirection and Follow-up 5 Patient attends appointment Marianne has the gastroscopy, which shows moderate oesophagitis. Redirection and Follow-up 6 Consultant authorises follow-up Dr Blackfoot gives Marianne her results, adding that he will send a report to her GP (via the NHS e-Referral Service), which will recommend a course of treatment. He also provides instructions on how she can book an online followup appointment in his clinic in three months. Redirection and Follow-up How can YOU get involved? • Take part in the consultation at: www.hscic.gov.uk/ers • Contact us on email: nhs.ers@hscic.gov.uk NHS e-Referral Service vision – making paperless referrals a reality