Sustaining the Patientand Family- Centered
Care Philosophy
Neurosciences
Center of Excellence
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20 Bed Unit
10 universal ICU beds / 10 Med Surg beds
Family space in every room
Open nursing unit
Support services for patients (healing arts /
resource center)
 Rounding in the room with patient / family
 Family presence during Codes
 Staff signed on
Neuroscience ICU/Universal Room
The Journey Began…2003
Patient Advisors
Mark Hines
Founding Advisor
RAM/Renovations
Staff Development/Interviewing Staff
Christine Abbott
Founding Advisor
Cindy Cox
Ga Tech Project
Renovations
Community Education
Grooms Family
Renovations
Jackie Hogan
Founding Advisor
Elliott Family
Remaking American Medicine
Community Education
Elliott Family
Remaking American Medicine
Community Education
Neuroscience PFCC Model
Performance Improvement
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Care Pages
Guide to Area Services
Brochure
Orientation to Unit
Introduction to PFCC
Patient rounds
Patient Advisors participate in staff
development
Resource Area with public access
computers
3 West Email Address for praise,
complaints, concerns, suggestions, and
interest in becoming a Patient Advisor.
Neuroscience Rounds
Encouraging
patients and
families to be
active partners in
their healthcare.
Sharing, Partnering,
and Collaborating.
Performance Improvement:
Medication Reconciliation –
Collaboration with Pharmacy
Pharmacist collaborating
with patients and families
to ensure Medication
Safety
Patients being discharged
with updated medication
list.
Patient Safety Teaching
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Physical Therapy
Occupational Therapy
Speech Therapy
Respiratory Therapy
Nurse Clinician
Social Worker
Nutritional Services
Nurses
Environmental Services
Security
Patient and Family Participation
Neurosciences Center of Excellence
Results
Patient Satisfaction – 10th → 90th percentile
Staff vacancy rate – 7.5% → 0%; have
waiting list
Length of stay decreased – 50% in
Neurosurgery
Perceptions of the unit by doctors, staff, and
house staff
Capacity for continuous improvement
Staff owns and protects the culture
Trends in Patient Concerns
18
16
14
12
10
8
6
4
2
0
FY 04
FY 05
FY 06
FY 07
Continuing the Journey…
• Sharing our experiences (health-system
wide, other hospitals and community clubs)
• Expanding to the outpatient setting
• Education of medical, nursing, and
pharmacy students
• Chief Residents presenting at National
Organizations
Parade of Champions …….
Sustaining the Patient- and
Family- Centered Care
Philosophy
Sustaining Patient- and FamilyCentered Care