2013 Medicare Advantage Prescription Plans Gwinnett PHO Brenda Rose Provider Network Consultant October 30, 2012 Agenda 1. Humana Medicare Advantage Prescription Drug Plans (MAPDs) 2. How Humana MAPDs work 3. What’s new at Humana 4. How Humana makes it easy to navigate 5. Humana’s commitment to well-being and quality care 6. Humana is your partner Insert date via Header and Footer option Insert form number via Header and Footer option or delete, if not needed 2 About Humana • Humana is one of the nation’s largest publicly traded health benefits companies with – 10.1 million medical members – 7 million specialty-product members • Offers a wide array of plans for employer groups, government programs and individuals • Offers a range of specialty products, including dental and vision plans • Operates more than 300 medical centers • Operates more than 240 worksite medical facilities 3 Open Access HMO Rules How Does It Work? How Are Benefits Administered? Key Features Benefit Summary Network Hospitals HMO Reciprocity Insert date via Header and Footer option Insert form number via Header and Footer option or delete, if not needed 4 How Does an Open Access Medicare HMO Work? • Members select their own Primary Care Physician (PCP) from our list of Humana Gold Plus® Medicare HMO PCPs. • Humana Gold Plus® (HMO) ID card has the member’s PCP and contact information • PCP referrals are not required for in-network specialists for covered service • Members must receive care from Humana Gold Plus® (HMO) providers for innetwork benefit • No benefit coverage when services are delivered by providers not contracted for Medicare HMO (Humana Gold Plus®), except in an emergency • Out-of-network service requires a Humana authorization for benefit coverage • Claims submitted by providers not contracted for Medicare HMO (Humana Gold Plus®) are denied for payment Benefit Summary: Health Benefits at $0 Copayment • • • • • • • • • • • • • • Routine Physical Exam Welcome to Medicare Visit Annual Wellness Exam Pap Smear & Pelvic Exam Prostate Cancer Screening Colorectal Cancer Screening Mammogram Screening Bone Mass Measurement Screening Immunizations/Vaccinations Obesity Screening and Therapy Cardiovascular Screening Cardiovascular Behavioral Therapy STI Screening and Counseling Abdominal Aortic Aneurysm Screening • Depression Screening • Alcohol Misuse Screening and Counseling • Diabetic Screening • EKG Screening • Glaucoma Test • HIV Screening • Nutrition Therapy (Diabetic and ESRD) • Smoking Cessation • Diabetic Self-Monitoring Training • Diabetic Monitoring Supplies (preferred DME provider-RightSource) Reciprocity: What is the reciprocity for this Open Access HMO? • This Open Access HMO has reciprocity with other Humana Gold Plus® Medicare HMO plans in Georgia. • The Medicare HMO member can seek care from providers in the Humana Gold Plus® Medicare HMO network in (State and Market). The covered service will be paid at in-network level. If the provider is not in the Humana Medicare HMO network, the covered will be denied for payment. • The Medicare HMO member will be covered for all emergencies at in-network benefit level. ATLANTA HMO, DE-SNP HMO AND C-SNP HMO MAPD - HMO Benefits (In-Network Only) PCP/ Specialist/Chiropractor Office Visit Rx Drugs (Tiers I , II, III, IV) PCP/ Specialist/Chiropractor Office Visit Rx Drugs (Tiers I , II, III, IV) Atlanta DE-SNP MHMO (H4141-003) 20% coinsurance $0/$0 copay/100%/100% coinsurance Transportation (one-way trips) $0 (24 one way trips per year) MAPD - C-SNP HMO Benefits PCP/ Specialist/Chiropractor Office Visit Transportation (one-way trips) $10/$35/$20 copay $3/$6/$45/$92 copay MAPD - DE-SNP HMO Benefits Rx Drugs (Tiers I , II, III, IV) Atlanta-MHMO (H4141-001) Atlanta C-SNP MHMO (H4141-009) $5/$35/$20 copay $3/$6/$40/$95 copay $0 (24 one way trips per year) APPROVED COUNTIES Bartow, Cherokee, Cobb, Coweta, DeKalb, Douglas, Fayette, Floyd, Forsyth, Fulton, Gwinnett, Henry, Paulding and Pickens 8 Network Hospitals: Atlanta Humana Gold Plus HMO Plan • DeKalb Medical Center • Piedmont Hospital • Emory University Hospital • Piedmont Henry Hospital • Emory University Hospital Midtown • Piedmont Mountainside Hospital • Emory University Hospital John Creek • Piedmont Newnan Hospital • Emory Adventist Hospital • Eastside Medical Center • St Joseph’s Hospital of Atlanta • Gwinnett Medical Center • Wellstar Cobb Hospital • Northside Hospital • Wellstar Douglas Hospital • Northside Hospital Forsyth • Wellstar Kennestone Hospital • Northside Hospital Cherokee • Wellstar Paulding Hospital • Piedmont Fayette Hospital • Wellstar Windy Hill Hospital Sample of Humana Gold Plus (HMO) ID Card Plan Type Primary Physician 10 Humana Gold Plus (HMO) C-SNP (Diabetes/Cardiovascular Disorder/Chronic Heart Failure) • Key Features: Member has at least one of 3 conditions Pre-qualification form with disease-specific questions Verification Chronic Condition (VCC) form signed by physician Signed VCC must be received within first month of coverage Plan must verify condition(s) within 1st month Member will be dis-enrolled if at least one condition is not verified Year-round enrollment for applicant with one of these 3 conditions Member cost share is based on plan benefits Some Key Features of HMO DE-SNP/Chronic SNP– Cont. HMO authorization rules apply No referrals for In-network specialists No out-of network coverage except for emergent/urgent care Access to Humana Gold Plus (HMO) network Member must present their Medicaid ID card at time of service Verification of Chronic Condition (IMPORTANT: PLEASE RETURN WITHIN <10> DAYS OF ORIGINAL RECEIPT) The applicant listed below has applied for a special needs Medicare plan through Humana. This plan will provide the applicant with additional benefits related to his or her condition, such as supplemental drug coverage. For the applicant to qualify, a physician or physician’s office must confirm his or her diagnosis by completing this form. Humana appreciates your assistance. For questions, please call <1-800-457-4708>. TTY users should call <711>. You can call us <seven days a week from 8 a.m. to 8 p.m.> Applicant’s name: DOB: Applicant’s address: Humana ID: <UMID> Customer number: <#> Sub group#: <#> Proposed effective date: <Date> My signature below authorizes information about my chronic condition to be shared with Humana. Applicant’s signature Date To Be Completed by the Physician/Physician’s Office By signing this form, you confirm the patient has been diagnosed with: None Diabetes Chronic Heart Failure Chronic Lung Disease: Asthma, Chronic Bronchitis, Emphysema, Pulmonary Fibrosis, Pulmonary Hypertension Cardiovascular Disease Confirmation provided by: Signature Date Printed name or stamp Title Physician name Phone Verification Chronic Condition (VCC) Form Please return this form to: Humana <P.O. Box 14309> <Lexington, KY 40512-4309> <Or Fax to 1-877-889-9936> A Coordinated Care plan with a Medicare Advantage contract, available to anyone who meets the specific eligibility requirements of the SNP and is enrolled in both Part A and Part B of Medicare. To qualify for a Chronic Disease SNP, physician diagnosis of the disease must be verified. People who do not have the condition will be disenrolled. Humana Medicare PPO Plans LPPO and RPPO 14 Key Features Benefit Summary Some Key Features of Medicare PPO • No referral required • In-Network and Out-of-Network coverage • May have out-of-network deductible • Higher member responsibility for out-of-network providers • List of participating providers in Humana.com/Physician Finders Plus • Member may be requested to select Primary Physician (not required) Participating primary physicians will see their name displayed on the back of member ID cards – Non-participating providers or specialist swill be noted in Humana systems, NOT on ID cards. – – Selection of new primary physician at any time –New ID card generated – Member notified when provider terms and asked to select a new provider Some Key Features of Medicare PPO– Cont. • Criteria for listing PCP on member ID card: – Member provide this information during Open Enrollment or from Humana member outreach; – Provider chosen must be participating with Humana and the Member’s LOB; and, – Provider must be a Family Practitioner, General Practitioner, Internal Medicine physician, Pediatrician or OB/GYN Goal • Strengthen member-primary physician relationship and engagement Increased use of preventive services Improved coordinated care and outcomes Improved Quality (HEDIS) measures 2013 LPPO BENEFITS Atlanta (H5214-003) Aiken, SC/Augusta GA (H5214-004) Athens (H5214-008) Columbus (H5214-009) PCP/Specialist Chiropractor Visit IN/OON $15/$40/$20 copay 30% OON $15/$40/$20 copay 30% OON $20/$40/$20 copay 30% OON $15/$35/$20 copay/ 30% OON Rx Drugs (Tiers I , II, III, IV) $6/$12/$45/$90 copay $5/$12/$45/$90 copay $4/$10/$45/$90 copay $4/$12/$45/$90 copay MAPD-LPPO Benefits Approved Counties Barrow; Bartow; Carroll; Cherokee; Clayton; Cobb; Coweta; Dawson; DeKalb; Douglas; Fayette; Floyd; Forsyth; Fulton; Gwinnett; Haralson; Henry; Meriwether; Newton; Paulding; Pickens; Rockdale; Walton GA:Burke; Columbia; Glascock; Hancock; Jefferson; McDuffie; Richmond; Taliaferro; Warren; Washington; Wilkes; SC:Aiken; Barnwell; Edgefield; McCormick; Newberry; Saluda Clarke; Greene; Jackson; Madison; Morgan; Oconee; Oglethorpe AL:Chambers; Lee; Randolph; Russell; GA:Chattahoochee Harris; Marion; Muscogee; Randolph; Stewart; Talbot; Troup; Webster 2013 RPPO BENEFITS MAPD-RPPO Benefits Region 8 GA & SC (R5826-064) MA Only Region 8 GA & SC (R5826-077) (Same IN/OON Benefits) PCP/Specialist Chiropractor Visit IN/OON $20/$45/$20 copay $45/$45/$40 copay OON $20/$45/$20 copay Not Available $4 /$12 copay/100% /100% coinsurance Rx Drugs (Tiers I , II, III, IV) Approved Counties GA:Statewide; SC:Statewide GA:Statewide; SC:Statewide Insert date via Header and Footer option Insert form number via Header and Footer option or delete, if not needed 18 Sample of Humana Choice (PPO) ID Card Plan Type Primary Physician Sample of Humana Choice GA/SC Regional (PPO) Card (Statewide) R5826 –004 (Traditional RPPO MAPD – IN/OON Benefits) R5826 – 077 (Non-traditional MAPD – Same IN/OON Benefits) Humana Medicare PFFS Plans 21 Key Features Benefit Summary Some Key Features of Medicare PFFS • No referral required • Members in any PFFS plan (Non-Network / Partial Network/ Full Network) can see any contracted or non-contracted providers throughout the nation. Non-Network plan – Members can be seen by any provider who agrees to treat and accept Humana Terms and Conditions – Partial Network plan – There is a contracted network for DME/Home Health/Lab; all other services treated as a non-network plan. Some plans may have in-network and out-of-network benefit levels between contract vs. non-contracted DME/HH/Lab – Full Network plan – There is a contracted network for all services; benefit levels are administered based on in-network and out-of-network status – • List of contracted PFFS providers in Humana.com/Physician Finders Plus • Member may be requested to select Primary Physician (not required) 2013 PFFS BENEFITS MAPD-MA PFFS-Benefits South GA (H2944-114) MAPD Partial Network South GA (H8145-117) MA Only Full Network South GA PFFS (H8145079) MAPD South GA (H2944-193) MA Only PCP/Specialist Chiropractor Visit IN/OON $20/$40/$20 copay 20% coinsurance $15/$35/$20 copay 20% coinsurance Rx Drugs (Tiers I , II, III, IV) $6/$12/$45/$90 copay Not Available $5/$12/$45/$90 copay Not Available Atkinson; Bacon; Baker; Ben Hill; Brantley; Brooks; Calhoun; Candler; Clinch; Cook; Crisp; Decatur; Early; Echols; Franklin; Gilmer; Glascock; Grady; Habersham; Hall; Hancock; Heard; Irwin; Jenkins; Johnson; Lanier; Lowndes; Mitchell; Peach; Pulaski; Quitman; Randolph; Seminole; Terrell; Tift; Towns; Treutlen; Turner; Twiggs; Upson; Walton; Washington; Wayne; Wilcox Barrow; Chatham; Chattooga; Clayton; DeKalb; Elbert; Forsyth; Fulton; Gwinnett; Hart; Henry; Jackson; Jefferson; Lincoln; Morgan; Muscogee; Polk; Rockdale; Talbot; Taliaferro; Warren; White; Wilkes Approved Counties Barrow; Chatham; Chattooga; Clayton; DeKalb; Elbert; Forsyth; Fulton; Gwinnett; Hart; Henry; Jackson; Jefferson; Lincoln; Morgan; Muscogee; Polk; Rockdale; Talbot; Taliaferro; Warren; White; Wilkes Atkinson; Bacon; Baker; Ben Hill; Brantley; Brooks; Calhoun; Candler; Clinch; Cook; Crisp; Decatur; Early; Echols; Floyd; Franklin; Gilmer; Glascock; Grady; Habersham Hall; Hancock; Heard; Houston; Irwin; Jenkins; Johnson; Lanier; Lowndes; Lumpkin; Meriwether; Mitchell; Peach; Pulaski; Quitman; Randolph; Seminole; Stephens; Terrell; Thomas; Tift; Towns; Treutlen; Turner; Twiggs; Upson; Walton; Washington; Wayne; Wilcox Sample ID Cards for PFFS Plans Non-Network PFFS Partial Network PFFS Full Network PFFS A Network PFFS, Partial Network PFFS and Non-network PFFS plan would not be marketed in the same county. 24 Medicare Preauthorization Summary 25 HMO and PPO Medicare Advantage Preauthorization Summary Humana Gold Plus HMO and Medicare PPO Inpatient Admissions (Acute Hospital; Acute Rehab; LTAC; SNF; MH-partial/residential) Before Admission/Next Business Date Website (Humana.com) or IVR 800-523-0023 Authorization Plastic Surgery/Cosmetic Surgery Authorization Hi-Tech Imaging (MRI, MRA, CT, CTA, SPECT, PET, Nuclear Test & Cardiac Caths) HealthHelp Authorization Radiation Therapy HealthHelp Authorization Outpatient Therapy Services (PT; OT; ST) Authorization Durable Medical Equipment (DME over $750 ) Authorization Pain Management Procedures OrthoNet Authorization Cardiac Devices HealthHelp Authorization Facility-Based Sleep Studies (PSG) Authorization Full list is at www.humana.com/providers/referral/pre_authorization.aspx Humana Gold Choice PFFS plans are “notification” only • National Vendors • Utilization Programs National Vendors: Utilization Management Vendors Diagnostic imaging Radiation therapy Specific cardiac services Call 1-866-825-1550 for Humana radiology services authorizations – Or go online at www.healthhelp.com/humana and use the outpatient radiology authorization and referral link – Pain management – – – Online - Log into the Provider Self-Service Center (Humana.com or Availity.com) Call OrthoNet at 1-888-605-5344 Fax OrthoNet at 1-888-605-5345 LifeSynch - Behavioral Health Network • Primary care physician (PCP) calls number on back of Humana member ID card • PCP tells customer service representative the level of care for authorization • PCP coordinates care with appropriate LifeSynch associate. LifeSynch locates in-network provider • LifeSynch coordinates referrals and precertifications for covered services • Provider lookup at Humana.com in Physician Finder, Lifesynch.com or 1-800-777-6330 Apria and Edgepark – Medical Supply Companies Apria - National Home Medical Equipment • Includes: – – – – Home oxygen services CPAP/BiPAP equipment and supplies Home tube feeding Outpatient negative pressure wound therapy • Providers can contact their local Apria branch for referrals or call 1-800-962-7742 • Local alternatives to national contract – refer to the Provider Directory • Edgepark Medical Supplies • Insulin pumps • https://www.edgepark.com or 1-888-394-5375 RightSource DME / Coram / Rotech / CCS Right Source (Preferred Provider -Diabetic Monitoring Supplies) • $0 copay • Free shipping to members • www.rightsourcerx.com or 1-800-379-0092 TTY: 711 Coram –Home Infusion Therapy • Apria-affiliated company • www.coram.com or 1-800-423-1411 Rotech –DME • Mobility needs –wheelchairs and assist-devices • www.rotech.com CCS Medical Supplies • www.ccsmed.com or 1-800-260-8193 Golden Living –Nursing Centers / Hanger Prosthetics Golden Living – Skilled Nursing Facilities • www.goldenliving.com • Locations throughout Humana markets Hanger Prosthetic and Orthotics • www.hanger.com or 1-877-442-6437 Laboratory and Prescription Home Delivery Service Laboratory • LabCorp • Quest Diagnostics • Local alternative to national contract (this is where you list special local contracts with hospital systems; check with Contracting to be sure you are sharing current information) RightSourceRx Mail-Order Pharmacy • • • • Significant saving to Humana members Discounts for Brands $0 copay for 90-day supply for many generics To submit a new prescription: o Transmit directly to RightSourceRx .com o Call 1-800-379-0092 o Fax prescription fax form 1-800-379-7616 (online fax form at RightSourceRx.com) • Drugs with quantity limits or that require prior authorization must be approved by Humana Clinical Pharmacy Review (HCPR) at 1-800-555-2546 • Pharmacies and technicians available for member questions • Refill reminders via phone or email • Medicare Programs • Medicare Contacts Clinical Management Programs – Promote healthy living – Provide guidance to members with complex conditions Medicare Health Risk Assessment (HRA) Episodic Case Management Renal Disease Management (VillageHealth at (800) 767-0063 or www.villagehealthdm.com) HumanaCares – Complex Care Management (1-800-622-9529) SeniorBridge Health Achieve Field Case Management Disease Management Humana Clinical Programs – Bariatric management program – Medication therapy management (MTM) – Transplant management – HumanaFirst ® Nurse Advice Line • Utilization Management (UM)- Post-Acute Care & Onsite Review Nurse (OSRN) • Transition of Care • Visit: www.humana.com/providers/clinical/health/ • • • • • • • • • Humana Medicare Rewards Program • Members complete five eligible health care activities during a calendar year – • • Eligible to receive five $10 gift cards from restaurants, gas stations, movie theaters and retailers. Gift-card suppliers include Cracker Barrel Old Country Store®, Applebee’s®, AMC Theatres®, Shell®, BP®, ExxonMobil® and Chevron® Eligible Health Care Activities – For 2012, the following screenings and tests qualify for rewards: – Adult Wellness Visit (new for 2012) - Cardiovascular Disease Screening – Flu Shot - Routine Screening Mammogram – Pneumonia Vaccine - Routine Pap Smear and Pelvic Exam – Hepatitis B Vaccine - Colorectal Cancer Screening – Welcome to Medicare Visit - Prostate Cancer Screening – Glaucoma Eye Exam - Glucose Diabetes Screening – Bone Mass Osteoporosis Test Encourage your Humana Medicare Advantage patients to call 800-968-2281 if they have questions Contacts You Need to Know Medicare customer service: See back of member’s ID card Authorization/IVR: 1-800-523-0023 Provider relations: 1-800-626-2741 (fee schedule requests, demographic changes, credentialing status) Medicare case management & Concurrent review 1-800-322-2758 Disease management program information: 1-800-620-9529 RightSourceRx pharmacy: 1-800-379-0092 Provider Consulting Team Brenda Rose (North Georgia Market) Karen Andrews (East Georgia Market) Kimberly Bryant (West Georgia Market) Iris Johnson (Georgia Frontline Leader) 423-531-6707 brose5@humana.com 770-350-2273 kandrews1@humana.com 770-350-2115 kbryant1@humana.com 770-350-2283 ijohnson2@humana.com Tools for Providers Availity.com and Humana Members Overview of eTools Jilliann Billingsley and Marchelle Sumpter– eBusiness Consultant Introduction • Availity.com Multi-Payer Web Portal • HIPAA compliant health plan transactions in real-time on the web and in batch via Electronic Data Interchange (EDI) at no cost to health care professionals – Eligibility and Benefits Inquiry – CareRead – Referral and Authorization Submission – Referral and Authorization Inquiry – Claim Status Inquiry – Claim Reconciliation Tool* – Claim Correction – Claim Attachment – Remittance Information – Fee Schedules* – Medical Records Management* – Service Fund HMO Reports* Insert date via Header and Footer option Insert form number via Header and Footer option or delete, if not needed 39 ERA/EFT • Electronic Remit Advice (ERA) – • HIPAA Transaction 835 Electronic Fund Transfer (EFT) – HIPAA Transaction 837 PMS Vendor Humana File Sent Web Portal Insert date via Header and Footer option Insert form number via Header and Footer option or delete, if not needed 40 Questions & Answers Providing our members and providers Perfect Experience