the practice area - Lattice Barn Surgery

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Lattice Barn Surgery
Practice Leaflet.
Please keep in a safe place.
14 Woodbridge Road East
Ipswich
IP4 5PA
Tel: 01473 726836
Fax: 01473 273567
CORE OPENING TIMES:
MONDAY TO FRIDAY
8.00AM – 6.30PM
www.latticebarnsurgery.co.uk
1
LOCAL CATCHMENT AREA
THE PRACTICE AREA:
Practice Area
The practice is located on the corner of Lattice Avenue and
Woodbridge Road East in Ipswich. Our practice area covers most of
the north and east of the town extending to these local villages:
•Brightwell
•Bucklesham
•Culpho
•Foxhall
•Great Bealings
•Grundisburgh
•Hemley
•Henley
•Kesgrave
•Levington
•Little Bealings
•Martlesham
•Nacton
•North East & South East Ipswich
•Otley
•Playford
•Purdis Farm
•Rushmere
•Swilland
•Tuddenham
•Westerfield
•Witnesham
Disabled Access
Wheelchair access is possible through the main entrance and in
all ground floor consulting rooms. Some clinicians work
upstairs however alternative arrangements can be made for
patients who are unable to climb stairs, if we are advised in
advance.
Registration enquiries: NHS Suffolk PCT, Rushbrook House, Paper Mill Lane, Bramford, Ipswich.
Website: www.suffolk.nhs.uk
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INFORMATION - appointments
APPOINTMENTS
.
Our doctors and nurses offer appointments between 8.30am and 5.50pm
according to individual timetables. There are also some “late” (until
6.45pm) appointments reserved primarily for patients who are unable to
attend surgery during routine working hours.
You can make appointments at the front desk or by telephoning our
Reception team on 01473 726836
Please plan routine consultations in plenty of time so that you are able to
obtain an appointment with your usual doctor. When this is not possible,
you may be offered an appointment with another clinician. who will deal
with your current symptoms; thereafter, your care will be continued by
your usual doctor. Please note that our female doctors work part-time.
Home Visits
Home visits are for patients who are genuinely housebound or
medically unfit to travel to surgery. They should not be requested
where lack of transport is the primary reason. Please try to request visits
before 11am and supply a telephone number as the doctor may phone
you back.
Help Us to Help You
We strive to offer the best quality care and services possible within the
constraints of the NHS and our current premises. We therefore ask our
patients to use our service responsibly and with consideration for others.
Most appointments are scheduled for 10 minutes although some of the
appointments with specialist nurses are for 20 minutes.
If you are unable to make an appointment, please let us know so
that we may offer the appointment to another patient. It may not
always be possible to see patients who arrive late for their
appointments, and if you are late you may be asked to re-book.
On occasions appointments may fall behind due to emergency
consultations or home visits, in which case our Receptionists will inform
you of any delays.
Some appointments can be booked on-line however you will need to
register for this scheme - please ask our Receptionists for details.
A Chaperone is available if required, please discuss with the Doctor.
Emergency cover is provided at all times either directly by the Surgery
(in Practice opening hours) or through HARMONI.
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Dr Charles B Wellingham MB BS (Barts 1976) MRCGP,Diploma Child
Health, Diploma Royal College of Obstetrics and Gynaecology
OUR DOCTORS…
Dr Lucy A H Henshall MB ChB (Sheffield 1987) Diploma Royal College
of Obstetrics and Gynaecology, MRCGP
Completed GP training in Boston Lincolnshire 1991, then GP locums in
East Anglia including 3 months at Lattice Barn in 1993. Part-time
partner since 1995 – works four clinical sessions per week. Member of
Suffolk Local Medical Committee since 2001 - including active Liaison
role with Ipswich Hospital.
Dr Jonathan C Knight MB BS (London 1990) MRCGP, Diploma Child
Health, Diploma Royal College of Obstetrics and Gynaecology, Diploma
Primary Care Therapeutics, Diploma in Practical Dermatology.
Qualified from UCH and Middlesex Hospital Medical School in 1990,
completed GP Training in 1994. A full-time partner since 1997.
Dr Rajesh M Patel MB BS (London 1979) BSc
Dr Paul A Bethell BA MB BS (London 1985) DGM, MRCGP,
Diploma Child Health, Diploma Royal College of Obstetrics and
Gynaecology.
Dr Emily Balme BSc MBChB (Bristol 1990) DRCOG FPCert JCPGP
Qualified in Bristol university in 1990,completed further Bsc in
physiology and then took hospital posts around the south west.
Completed GP training in Ipswich 1995 . Worked in General Practice
Salaried posts until 2007 then started at Lattice Barn Surgery as a part
time GP Partner working 4 clinical sessions.
Dr Lubna Albazargi MB ChB (Baghdad 1997), MRCS, DOHNS
(Diploma in ENT-Head and Neck Surgery), MD in Head and Neck
Cancer, nMRCGP
Qualified in Baghdad 1997 then moved to Jordan for a year.
Postgraduate Surgical then ENT training from 2000. Moved to Ipswich
in 2005 working on research in Head and Neck Cancer, joining the GP
training scheme in Ipswich in 2007. GP here since 2010.
Dr Tatiana Leichenko DFFP, DRCOG, MRCP, MBBS
Interests: Dermatology, Rheumatology & Womens Health.
Dr Deborah Swinglehurst MSC
VTS scheme 1995-98, GP registrar at Lattice Barn 1997-98.
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Jill (Nurse Practitioner)
•Diagnosis and treatment of Minor Illness
•Telephone consultations and advice
•Pre-Diabetes and Diabetes Care
OUR NURSE TEAM…
Anna (Nurse Prescriber)
•Diagnosis and treatment of Minor Illness
•Telephone consultations and advice
•Family Planning advice
•Coil Insertion
•Menopause advice
Catherine (Lead Practice Nurse)
•General Nursing Care
•Asthma, COPD, Lung Function tests
•Smoking Cessation
•Travel Advice
Helen (Nurse Prescriber)
•General Nursing Care
•Family Planning advice
•Asthma, COPD, Lung Function tests
•Travel Advice
Clare (Practice Nurse)
•General Nursing Care
•Family Planning advice
•Asthma, COPD, Lung Function tests
•Travel Advice
•Coronary Heart Disease Care
•Freezing Warts & Verrucas
Janette (Practice Nurse)
•General Nursing Care
•Smoking Cessation
Rachel (Practice Nurse)
•Specialist in Diabetes Care
•Coronary Heart Disease Care
Sue (HCA)
•Blood Tests
•ECGs
•Weight monitoring & Dietary advice
•Blood Pressure checks and monitoring
•Health Checks
Carol (HCA) – as Sue plus:
•Smoking Cessation advice
•Flu/Pneumonia vaccinations
5
INFORMATION – Staff & Attached staff
Practice Manager
Denise Guy manages the non-clinical side of the practice She will be
pleased to help you if you encounter any problems in using our services.
Please feel free to contact her to raise any comments or concerns – her email
address is [email protected]
Assistant Practice Manager
Maggie Sinadinos deputises for the Practice Manager, in her absence and
co-ordinates the Practices administrative workload.
Secretarial/Administration Staff
Rachael Shanks is our IT manager. We also have a dedicated team of “behind
the scenes” admin staff engaged in administrative work to maintain accurate
records, arrange clinics and communicate with hospitals and other agencies.
Receptionists
Our senior receptionist, Chris Steward, leads a team of reception staff who
are your first point of contact with our practice. They work within strict
guidelines and any dealings with them are fully confidential.
Practice Nurses
See page 5 for details of the services our Nurse team offer.
District Nurses
Although not employed directly by the practice, we work closely with the District
Nursing Team and are happy to take messages for them.
Health Visitors
Our link health visitor, Lynn Burr and her colleagues all work closely with our
clinicians in caring for young children. Lynn works from Gainsborough Clinic on
Clapgate Lane and can be contacted on Ipswich 275273.
District Midwife
Our District Midwife, Dalise Stewart is employed by the PCT but works closely
with the doctors in providing full maternity services and postnatal care.
Messages may be left for the Midwife at the surgery or she can be contacted
via her mobile phone in an emergency on 07710 646170. If you have had a
positive home pregnancy test, please request a pregnancy Information Pack
and make a first visit “booking” appointment with Dalise who will arrange
referral to the hospital when necessary. However, we also ask that you see
your own doctor once before 16 weeks. Your ongoing antenatal and postnatal
care will be shared between the midwife and your own doctor.
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SURGERY INFORMATION
CERVICAL SMEARS
All women aged 25 to 65 are strongly advised to have a regular
cervical smear. The first smears are performed at 25 years of
age, then 3 yearly up to 49 and then 5 yearly from 50 – 64.
Patients are recalled automatically by letter.
PATIENTS NOT SEEN AT SURGERY RECENTLY
The Practice will provide a consultation on request to patients
between 16 and 75 years of age who have not attended surgery
during the last 3 years and also to patients over 75 years of age
who have not attended the surgery over the last 12 months.
If necessary, owing to a patients medical condition, this may take
place in the patients home.
PATIENT PARTICIPATION GROUP
We currently have 12 members.
THE ROLE OF THE GROUP:
•To provide Practice support and help implement change
•To become involved in the overall healthcare improvement of our
local population
•To help patients take more responsibility for their health
THE PATIENT PARTICIPATION GROUP IS NOT:
A forum for complaints – if you have a grievance there is a formal
procedure for dealing with this, ask our receptionists for details.
WHAT DOES IT INVOLVE?
We invite members to attend a meeting at the surgery (in the
evening) every three months to discuss issues affecting the
Practice.
WHO CAN BECOME A MEMBER?
Anyone over 18 who is a registered patient can apply. We are
keen to ensure members are as representative of our Practice
population as possible and therefore particularly welcome
applications from all genders, ages, ethnicity and with specific
healthcare needs. We reserve the right to refuse membership if
we consider it is in the best interests of the individual or the
Practice.
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PRESCRIPTIONS & TESTS
Prescriptions
If your doctor has initiated medication for you to continue long
term, you will have been given a repeat prescription slip on the
right hand side of your prescription. Please use this to reorder
supplies by ticking the items you require and hand the slip in at
Reception.
We require a minimum of 72 working hours to process a
prescription request and ask that you plan ahead at busy times
of year such as Bank Holidays.
If you post your request to us, please allow extra time and
enclose a stamped addressed envelope for the prescription to be
returned.
In order to ensure safe use of your medicines, you may be
required To attend for routine check ups from time to time and
will be advised by your doctor accordingly.
We do not accept telephone requests (to avoid any possible
Prescribing errors).
You can email your requests to:
[email protected]
It is also possible to order your prescriptions on-line
– ask our receptionists for details.
Test Results
Where possible please contact the surgery for test results in the
afternoon, as our phone lines are particularly busy in the
mornings and your results may not have been received or
checked until after Noon.
EMERGENCY CARE & ADVICE
TELEPHONE ADVICE
Our telephones are very busy first thing in the morning, especially on
Mondays. To help relieve this problem calls for test results and
routine enquiries should be made from 12 Noon onwards.
Our clinical team will give advice over the telephone when they are not
consulting. If appropriate our receptionists will take your contact details,
along with an indication of your problem, and a message will be left for
their attention. Receptionists have been asked not to interrupt the
doctors in clinic and may therefore ask you to ring back between
11:30am and 12 noon unless your call is urgent.
HOME VISITS
If you feel too ill to attend the surgery you may ring between 9:00am
and 11am to request a home visit - regional guidelines suggest that
home visits are reserved for emergencies and elderly, housebound or
terminally ill patients. Giving the receptionist an idea of your problem
helps the Doctor assess the urgency of the visit. All information is
handled in the strictest confidence.
OUT OF HOURS, BANK HOLIDAY & WEEKEND COVER
Between 6.30pm and 8.00am Monday to Friday
Provision of the out-of-hours service is the responsibility of, and is
commissioned by NHS Suffolk. The out-of-hours service provider is
Harmoni. Out of hours calls are for medical emergencies that
cannot wait until the next working day.
When Harmoni is providing the out of hours’ service, you may be
asked to attend the Riverside Clinic at Unit 4, Landseer Road
Business Park, Ipswich IP3 0AZ
Outside core Practice hours our answer phone will divert your call to
the out-of-hours service, HARMONI on 0300 130 3066.
You can also contact NHS Direct (a confidential 24-hour telephone
help line) for advice on Tel: 0845 4647 or www.nhsdirect.nhs.uk.
www.nhs.uk has information on a range of healthcare providers.
.Outside surgery opening hours - major injuries are dealt with at A&E,
Ipswich Hospital, Heath Road, Ipswich. Tel: (01473) 712233 and
.
Minor injuries are dealt with at the Minor Injury Unit at Riverside
Clinic, Landseer Road, Ipswich (01473) 299622
9
PRIVATE SERVICES & FEES
Services such as private medical examinations, insurance claim forms,
BUPA/PPP vaccination certificates, Passport and Licence
authorisations are outside the NHS and the Doctors are entitled to
charge a fee. Please note - you may be asked to provide payment in
advance. At the present time we only accept cash and cheques.
Details of our non-NHS services and fees are displayed in our waiting
room.
Child Health & Immunisation
We recommend full immunisation for all pre-school children,
commencing at 2 months. Your health visitors offer developmental and
health checks for infants and children, and will refer you to your doctor
when relevant.
PRIVATE SERVICES
Baby Immunisation Clinics (Nurse)
Tuesdays 1.15pm – 2.30 pm
Family Planning
We have three Family Planning trained nurses, and appointments can
be made in the usual way through our team of receptionists. Your usual
doctor and the nurses will be happy to deal with any family planning
issues by appointment in either the Family Planning Clinic or in routine
surgery.
Sexual Health for Young People
We are committed to reducing teenage pregnancies and sexually
transmitted infections such as chlamydia, and as part of a local
initiative, our nurses (Anna, Helen & Clare) are able to provide free
condoms to patients up to the age of 23. Please request a free
chlamydia test kit from reception and/or make an appointment with
these nurses, as appropriate.
Health Promotion – Disease Management
All new patients are routinely offered a health check appointment with
one of our Health Care Assistants. Patients suffering chronic diseases
such as diabetes, high blood pressure, heart disease or asthma, will be
offered ongoing care with their usual doctor or in a dedicated clinic run
by our nurses
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OTHER PRACTICE SERVICES
How to Register
Provided you live within our Practice Area you can register with us. Our
reception staff will give you the details of our registration procedure which
includes the completion of some paperwork and making an appointment for a
health check with one of our health care assistants. Details on our
website www.latticebarnsurgery.co.uk
Minor Surgery
Some minor surgical procedures can be undertaken at the surgery. Your
usual doctor can discuss this with you when relevant.
Minor Injuries
Minor injuries such as bruises, grazes and minor burns and scalds can be
dealt with by the practice nurse or your doctor here at the surgery. There is
also a Minor Injuries Unit at Riverside Clinic in Landseer Road. If you have
suffered a more serious injury such as to the eyes or the head you should
attend the Accident & Emergency Department at Ipswich Hospital.
Women’s Health
We offer well woman screening appointments in addition to advice and help
with the menopause, osteoporosis prevention and treatment. Cervical
smears are taken by our practice nurses.
Travel Advice
Once you know your holiday destination please make an appointment to see
a practice nurse for travel advice.
Please note - we are unable to administer travel vaccinations to patients
who are travelling within two weeks as it is too late to provide you
with all the vaccinations you may require for your holiday. Private travel
Clinics may be able to provide this service - our Receptionists will provide
contact details.
Counselling
The practice has attached counselling staff, and referral may be arranged
through your usual doctor if it is felt to be appropriate. It is now possible to
self-refer to IAPT services (for anxiety, depression) - see www.iapt.nhs.uk for
details.
USEFUL TELEPHONE NUMBERS
SURGERY CONTACTS
Appointments & District Nurses…………………….………
Health Visitors: ….……………………….…………..……….
Midwife:…………………………….. ……………………….
01473 726836
01473 275273
07710 646170
OTHER SERVICE PROVIDERS
NHS Suffolk (Primary Care Trust) ..…………………………..
Harmoni (Out of Hours service)……………………………….
Ipswich Hospital:……………………………..………………..
Riverside Minor Injuries Clinic………………………………..
St Clements:……………………………..……………………..
Suffolk Nuffield:……………………………………………….
Social Services………………………………………… ………
NHS Direct…………..…………………………………………
Age Concern:………….………………………………………..
Disability Advice Service………………………………………
MIND (advice on mental health issues)……….………….……
PALS (Patient Advice & Liaison Service)…………………….
Samaritans:…………………………………..…………….……
Community Drug Team:……………………….……….………
Alcoholics Anonymous:………………………..…….…………
Red Cross……………………………………………………….
NSPCC: ………………….…………………….…………..…
Suffolk Family Carers………………………………………..
Suffolk Domestic Violence Forum: ………………………….
01473 770000
0300 130 3066
01473 712233
01473 299622
01473 329000
01473 279100
08456 023023
0845 46 47
01473 288048
01394 387070
01473 230609
0800 3284714
01473 211133
01473 236069
01473 212224
01394 382614
01473 212576
01473 286746
0800 783 512
Useful Websites…
CARERS
www.suffolk-carers.co.uk
Suffolk Family Carers aim to increase the wellbeing of family carers by
offering information and support.
CHILD BEREAVEMENT
www.childbereavement.org.uk
Information regarding support for bereaved families.
CHLAMYDIA
www.amiclear.com
Chlamydia is one of the most common sexually transmitted infections.
You may not know you have Chlamydia as you may not feel any
different or notice any symptoms. Around 1 in 10 young people
under the age of 25 have chlamydia and it can cause serious longterm health problems, even infertility. It can easily be treated with
antibiotics – we offer free screening, please request a test pack at
reception.
ELDERLY
www.helptheaged.org.uk
MENTAL HEALTH
www.smhp.nhs.uk
Suffolk Mental Health Directory – the website provides information
about services available including Counselling, General and
Specialist Mental Health conditions.
www.iapt.nhs.uk
Self-referral for anxiety and depression
NHS DIRECT
www.nhsdirect.nhs.uk
PATIENT CHOICE
PATIENT RIGHTS & RESPONSIBILITIES
Patients have the right to express a preference to receive services from
a particular clinician, either generally or in relation to a specific medical
condition, as long as they notify the Practice of this preference in
writing.
ACCESS TO MEDICAL RECORDS
As providers of healthcare services, our staff ask you for information so
that you can receive appropriate care and treatment. Everyone working
for the NHS has a legal duty to keep information about you confidential.
You may be receiving care from other people as well as NHS staff. So
that we can all work together for your benefit, we may need to share
some information about you. We only ever use or pass on information
about you if people have a genuine need to know and it is in your and
everyone's interest. Whenever we can, we remove details that identify
you – the same rules of confidentiality apply.
You have a right of access to your health records. The Data Protection
Act (1998) gives you the right of access to all information that the
Practice holds about you on manual and computer records.
Patients may apply for access to their own records, or may authorise a
third party, such as their lawyer, to do so on their behalf. Only in
exceptional circumstances can access be withheld. If you would like to
apply for access to your health records or receive further information
about this please contact the Practice Manager. An administration fee is
payable for copies provided.
VIOLENT/ABUSIVE BEHAVIOUR
The Practice has a duty to provide a safe, secure environment for
patients, staff and visitors. Violent or abusive behaviour will not be
tolerated and action will be taken to protect staff, patients and visitors.
CONFIDENTIALITY
The practice adheres to the Data Protection Act 1998, and will only
disclose information about you with your full permission, or where there
is a medical need to do so. All our staff are bound by strict rules of
confidentiality.
COMMENTS & COMPLAINTS
Whilst the surgery endeavours to offer a high quality and standard of
care there may be areas where we can improve. Our Practice Manager,
Denise Guy welcomes any constructive comments – email
[email protected] or visit our website to download a copy
of our Complaints Policy.
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