MGH Back Bay
Patient-Centeredness
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We are working on becoming certified as a Level 3 (the highest) Patient-Centered
Medical Home (PCMH) by the National Committee for Quality Assurance (NCQA). This
model of care promotes a partnership between patients and families, their doctor and
a personal team of health care providers.
Your team of providers at Back Bay consists of your physician, a nurse, a flow
manager and a secretary. The team is supported by your phlebotomist, managed care
coordinator, physiatrist, social workers, nurse educator, residents and nutritionist.
Your care team focuses on the whole person and allows the physician to spend more
time with you.
We look forward to increasing access, improving the quality of healthcare and
decreasing healthcare costs to the patients and communities we serve.
Patient Centered Medical Home
(PCMH)
• MGH Back Bay strives to
provide a PCMH and team of
providers for each of our
patients
• Through these relationships,
together we can foster shared
decision-making, self-care
plans, and treatment options
focusing on the your goals and
expectations.
• We are focused on the whole
patient; providing care through
all stages of life and all aspects
of care
Your Primary Care Physician
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Studies show that patients with an ongoing, continuous relationship with a primary care doctor receive better
care and save on health care costs
We are dedicated to building a continuous healing relationship with you.
We work with you and the important people in your life to develop a plan of care that meets your needs.
We are board certified in Med-Peds or Family Medicine and are faculty members of Harvard University School of
Medicine.
We believe that by teaching residents and students from the Harvard School of Medicine, the education of others
enables us to stay at the very leading edge of medicine.
Nurse Practitioner
Kristine Slatkavitz, NP
As a respected member of our health care team, our NP can be your primary Care Provider offering a variety of
healthcare services including the ability to: Diagnose and treat illnesses and injuries, Perform physical examinations;
Order and interpret diagnostic tests; Write prescriptions; Provide counseling and education
The Flow Manager:
Taylor, Sandra, Kaylin, Jenn, Desi, Jennie
A medical assistant or LPN, we work side by side with your PCP to help prepare you for your
appointment, manage your healthcare needs and are dedicated to providing individualized,
attentive care in a comfortable and professional manner. We believe we can help all of our
patients to live healthier lives.
The RNs:
Barret, Denise, Patti and Sue; RNs
The registered nurse plays an active role in promoting patient education, selfmanagement skills and with helping patients and families manage illness or medical
conditions.
The Managed Care Coordinator:
Rhodshon
Works with the physician to coordinate your care with specialists, arranges outside
exams and assists with the identification of appropriate providers, facilities, and
community resources.
Patient Service Coordinators:
Cecily, Marcy, Kim Melissa
We believe Primary Care is our most important service. We help you establish a relationship with a
provider by assisting you with the scheduling of an appointment with a provider of your choice then
assure that you see that provider for all follow up care. This allows you to develop continuity with a
provider.
Licensed Independent Social Worker
Joanne Pomodoro and Bob Childers, LICSWs
We provide mental health services in a supportive environment. Our LICSWs coordinate mental health
assessments and treatment plans to meet your needs. This team will work
with you to set goals, develop a plan of care and monitor progress.
Medical Records Coordinator
Nancy Glynn
The electronic medical record (EMR) is critical to our ability to provide efficient, coordinated, safe and
high quality care. Your integrated record provides valuable information about your medical history
that can help your team collaborate with others. Our coordinator can assist you with access to your
EMR when you need it.
Nurse Educator,
Sue Ross, RN
This nurse works collaboratively with your team to improve the quality of your care and promote
desired outcomes especially with diabetic and hypertensive patients by teaching how you can best
manage your health concerns day-to-day. She functions in the roles of care provider, educator,
consultant, and evidence-based practitioner.
HOW DO YOU GET THE MOST FROM A
Patient-Centered Medical Home?
WHAT YOU CAN DO:
– 1. BE IN CHARGE OF YOUR HEALTH
• Know that you are a full partner in your care.
• Understand your health situation and ask questions about your care.
• Learn about your condition and what you can do to stay as healthy as
possible.
– 2. PARTICIPATE IN YOUR CARE
• Follow the plan that you and we have agreed is best for your health.
• Take medications as prescribed.
• Keep scheduled appointments and attend follow-up visits when necessary
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– 3. COMMUNICATE WITH YOUR CARE TEAM
• Tell us when you don’t understand something we said or ask us to explain it
in a different way.
• Tell us if you get care from other health professionals so we can help
coordinate the best care possible.
• Bring a list of questions and a list of medicines or herbal supplements you
take to every appointment.
• Tell us about any changes in your health or well-being.
You and your health care are at the
center of the Medical Home Team:
• Remember, the medical home can be a
way for you to be informed about and
involved in your health care decisions. The
medical home can bring you, your family,
and your health care team together to help
you make the best choices about your
health.