PCMH: Learning Session Meeting #1 American Academy of Pediatrics – Arkansas Chapter October 17, 2014 Objectives • Introductions • SHARE Presentation: Justin Villines, MBA and Janis Bartlett • Overview of PCMH project: Dennis Z. Kuo, MD, MHS – Primary Care Trends/General Update: Dennis Z. Kuo, MD, MHS – Upcoming Enrollment Metrics: Dennis Z. Kuo, MD, MHS • Understanding How Data Drives Change: Dennis Z. Kuo, MD, MHS • PCMH Milestones- Cheryl Arnold, MHSA, FACMPE • Care Plans: Jo Lynne Varner • Medical Neighborhood: Dennis Z. Kuo, MD, MHS • Information on Re-enrollment: Dennis Z. Kuo, MD, MHS • Questions? Disclosures • Support provided by Arkansas Medicaid Introductions • Arkansas AAP Leadership – Orrin Davis, MD, FAAP- President – Dennis Kuo, MD, MHS, FAAP – Vice-President – Chad Rodgers, MD, FAAP – Secretary – Chris Schluterman, MD, FAAP - Treasurer • Arkansas AAP staff – Aimee Olinghouse, Executive Director – Kristen Pfeifer, QI specialist CONNECTING TO SHARE Arkansas Academy of Pediatrics Arkansas PCMH October 17, 2014 Jan Bartlett, Policy Director Justin Villines, HIT Policy Integrator Cindy Osment, SHARE Onboarding Arkansas Office of Health Information Technology PRESENTATION AGENDA 1. 2. 3. 4. 5. Overview of SHARE How SHARE can help Clinics Provider and Vendor Status Getting started with SHARE SHARE Demo SHARE OVERVIEW WHAT IS SHARE? • Statewide health information exchange (HIE) • Established with Act 891 of 2011, governed by HIE Council • Funded with public funds and user fees • Infrastructure for providers, labs, pharmacies, public health, others to share clinical data • Available to any health care entity willing to follow requirements and pay user fees PATHWAY TO HEALTH DATA Hospitals Hospitals Public Health Radiology Centers Labs Clinics Payers Medicaid Pharmacies Public Health Radiology Centers Labs Clinics Payers Medicaid Pharmacies 33 WAYS TO SHARE SHARE 1. Secure Messaging – Secure, encrypted email exchange 2. Virtual Health Record (VHR) – View patient health data in SHARE securely online – No EMR/EHR needed – Clinical In box for qualified medical professionals 3. Health Information Exchange (HIE) – Integrates with your EMR/EHR system – Send and receive patient health data – View SHARE patient health data online or in EMR/EHR WHAT DATA CAN BE SHARED? HL-7 Messages, CCDs and Unstructured Documents • Clinical Care Summaries • Allergies • Discharge Summaries • CCDs • Lab Results • Problem Lists / Diagnoses • Radiology Reports • Referrals • Medication Histories • Transcribed Documents BENEFITS OF USING SHARE Save time • Save money • Improve patient care • Instantly view patient health data from all points of care • Make better-informed care decisions • Easily coordinate care with unaffiliated providers • Reduce administrative costs for gathering health data • Track acute care events for your patients VALUE OF SHARE SHARE seeks to facilitate meeting collection and data reporting goals for local and national health improvement activities • Meaningful Use (MU) • Patient Centered Medical/Health Home (PCMH) • Accountable Care Organizations (ACOs) • Quality Reporting/Monitoring & Measuring Outcomes TRANSITIONS OF CARE SHARE is a tool for facilitating transitions of care: • Care Coordination and PCMH – Alerts transmitted through SHARE between providers and hospitals – Transmission of ED/Inpatient admits and discharge data MEANINGFUL USE CRITERIA Stage 1 • Stage 1, Menu Measure 9: Capability to submit electronic data to immunization registries or immunization information systems Stage 2 • Stage 2, Core Objective 15: Provide a summary care record for each transition of care or referral where the recipient receives the summary of care record via exchange • Stage 2, Core Objective 16: Capability to submit electronic data to immunization registries WHAT’S IN IT FOR CLINICS? CLINICS AND PCMH PCMH practices are required to participate in SHARE: • • • Obtain patient admission/discharge data from affiliated hospitals EMR integration is not required until 2015 OHIT is working with AFMC, AAP, and Qualis to ensure practices are properly connected to SHARE for PCMH compliance SHARE FOR PCMH Arkansas Medicaid’s PCMH initiative requires providers join SHARE to receive in patient discharge and transfer information. These “event notifications” will alert the practice of ED and hospital admissions, enhancing coordination of care for follow up visits and reducing the cost of care.* *See Arkansas Medicaid PCMH Handbook, 240.000 – Metrics & Accountability for Incentive Payments, Measure J. SHARE FOR PCMH When a Patient whose providers are connected to SHARE is admitted to or discharged from the hospital: Participating SHARE providers receive an instant notification of the patient’s hospital status in the EMR inbox or SHARE’s VHR inbox. This allows timely follow up and care management. SHARE SECURE MESSAGING System with expanded features • Cloud-based • Provides notifications to 3rd party email systems • Web-based user interface • Functions like traditional email • Facilitates HISP services • Alerts when a message is successfully or unsuccessfully processed /sent IMMUNIZATIONS REPORTING Automate Immunizations Reporting through SHARE: • • • • • • SHARE has built an interface with ADH Send immunizations data directly to ADH through SHARE Simplify workflow by reducing duplicate data entry Immunizations Registry is “Live” ELR and Syndromic Surveillance are “Live” No additional cost to SHARE participants PARTICIPATION UPDATE WHO SHARES? 287 Health care sites participate, including 27 hospitals with (15) Live and 260 practices in 99+ cities. *As October 16, 2014 CONNECTED PARTICIPANTS NOW INCLUDE HOSPITALS • • • • • • • • • • • • • • • NARMC AR Children’s Hospital UAMS JRMC Ashley County McGehee Hospital Bradley County White River Health System Ark Methodist Medical Center Stone County Medical Center Conway Regional Conway Regional Rehab Hospital Howard Memorial Magnolia Regional Med. Center Saline Memorial Hospital PRACTICES • • • • • • • • • • • • • • • • • Family Medicine Clinic Family Doctors Clinic Claude Parrish CHC Main Street Medical Marshall Family Practice Ronald Reese, M.D. Newton County Family Practice Andrew Coble – General & Specialty Surgeon Internal Medicine Diagnostics, Inc. UAMS Regional Center – Pine Bluff; Fort Smith Boston Mountain Rural Health Center (7 sites) East Ark Health Center (5 sites) Jefferson Comprehensive Care (6 sites) Lee County Cooperative Clinic (4 sites) Willow Street Health NEA Baptist (37 sites) Fonticiella Medical Center CONNECTING PARTICIPANTS HOSPITALS • North Metro Medical Center • Chicot Memorial • • Izard County Pinnacle Point Hospital PRACTICES • • • • • • • • • • • • • • • • • UAMS Regional Centers (4 sites) ARcare (23 sites) Apache Drive Children’s Clinic Conway / Greenbrier Children’s Clinic Conway OB/GYN Cornerstone Clinic for Women Little Rock Pediatric Clinic The Pediatric Clinic, NLR Ozark Internal Medicine and Pediatrics Pocahontas Medical Clinic The Children’s Clinic of Jonesboro Sager Creek Pediatrics MANA North Central Arkansas Medical Associates Community Physical Group The Breast Center Paragould Pediatrics Plus many more… CONNECTED PARTICIPANTS Behavioral Health PRACTICES • • • • • • • • • AR Psychiatric Clinic PA Behavior Management Systems Inc. Center For Individual &Family Community Service Inc Cooper Clinic – Ozark Dayspring Behavioral Health Ascent Children's Health Services Youth Home Inc. Outpatient Clinic Southwest AR Counseling Arkansas Behavioral Healthcare Counseling Services Of Eastern AR - Forrest City Family Psychological Center Health Resources of AR Hometown Behavioral Health Services Hope Behavioral Healthcare Jerry Blaylock MD Behavioral Health PRACTICES • • • • • • • • • • • • • • • • Families Inc. Counseling Services Corporate Office Baptist Health Behavioral Service Community Counseling Services Inc Cornerstone Community Counseling Delta Counseling Associates Centers For Youth And Families Life Strategies Counseling Inc (Little Rock) Life Strategies Counseling Inc (Osceola) Life Strategies Counseling Inc (Paragould) Life Strategies Counseling Inc (Piggott) Life Strategies Counseling Inc (Trumann) Life Strategies Counseling Inc(Jonesboro) Life Strategies Counseling Inc Perspectives Behavioral Health Ma Corp Counseling & Education Center Inc. Psychiatric Associates of AR PLLC Mid-South Health Systems • Plus many more… 893,596 More than patients participate in SHARE STATEWIDE AGREEMENTS SHARE is helping the provider community by: Negotiating statewide contracts with EHR vendors THAT: 1. Reduce or waive one-time vendor interface fees to connect to SHARE 2. Shorten the implementation timeline BASIC PRICING FOR PRACTICES SHARE Fees Estimated Cost One-Time Setup Fee Waived Unlimited VHR and SM (for paper $50 per month EMR and/or Non Interfaced System practices) Interfaced System with One VHR $50 per month Primary Clinical User and Clinical SM Interfaced System with Unlimited VHR $75 per month Primary Clinical Users and SM EMR/EHR Vendor Fees Estimated Cost One-time Fee Varies per vendor Monthly or Annual Fees Varies per vendor HOW TO JOIN SHARE ONLINE OR BY PHONE Register online at SHAREarkansas.com OR Call 501.410.1999 Thank you! Questions? Now the DEMO! Patient-Centered Medical Home Overview . Arkansas Medicaid PCMH • PCMH: “team-based care delivery model led by PCPs who comprehensively manage patients’ health needs with an emphasis on health care value” • Goals – Encourage population health management (all children, regardless of whether they are coming in or not) – Align financial incentives with good preventive care – Supports primary care physicians as key partners Terms • Practice transformation: “adoption, implementation, and maintenance of approaches, activities, capabilities and tools” to encourage team-based care and population management – It’s all about the population management – And being proactive with patient care • Care coordination: “ongoing work of engaging beneficiaries and organizing their care needs across providers and care settings” – This is particularly valuable for children with disabilities and special health care needs – i.e. the high resource utilizers Pediatric Practices • 47 practices enrolled • Arkansas AAP is assisting 15 practices – Monthly webinars – Weekly contacts – Listserv – Personal discussions – Review of reports Activities Activity Commit to PCMH Month 0-3 1▪ Identify office lead(s) for both care coordination and practice transformation1 2▪ Assess operations of practice and opportunities to improve (internal to PCMH) 3▪ Develop strategy to implement care coordination and practice transformation improvements 4▪ Identify top 10% of high-priority patients (including BH clients)2 5▪ Identify and address medical neighborhood barriers to coordinated care (including BH professionals and facilities) 6▪ Provide 24/7 access to care 7▪ Document approach to expanding access to same-day appointments 8▪ Complete a short survey related to patients’ ability to receive timely care, appointments, and information from specialists (including BH specialists) 9▪ Document approach to contacting patients who have not received preventive care 10 ▪ Document investment in healthcare technology or tools that support practice transformation 11 ▪ Join SHARE to get inpatient discharge information from hospitals 12 ▪ Incorporate e-prescribing into practice workflows3 13 ▪ Integrate EHR into practice workflows 1 - At enrollment; 2 - Three months after the start of each performance period; 3 - At 18 months Completion of activity and timing of reporting Start your journey Month 6 Evolve your proce-sses Month 12 Continue to innovate Month 1618 Month 24 Well? • HOW’S IT GOING???? Bodenheimer, Ann Fam Med 2014 Best practices for transformation • Culture of QI – develop formalized team process and dedicate time • Family-centered care – recruit and utilize parent partners to motivate and visualize • Team-based care – play to everyone’s strengths, collaborate • Care coordination –develop care plans, dedicate time and staff, collaborate to develop patient-centered goals McAllister et al. Ann Fam Med 2013 Successes • Looking more closely at/tracking specific information (like 24/7 access) helped to provide consistency within offices. • Tracking patients better to see when they need WCCs, PFTs, etc. • Hired additional nursing positions/PCMH Care Coordinators. • Monitoring PFSH components filled out by MD on first visit with new patients. • Adding EMR software. • Better chart documentation by the physicians. • Opening of walk-in clinic model allowing immediate access Challenges • Lag in data • Time (webinars & care plans and audits, oh my! ;) • Inconsistencies with what qualifies as meeting metrics (often based on subjective judgment of reporting form answers) • Not having resources to track down patients/get them scheduled • Some [consultants] more helpful than others • Medicaid enhanced payment set to expire at the end of 2015 (unless reauthorized) National trends in primary care • Reminder: ACA – test innovative payment methods • Projects that focus on children with medical complexity – High value proposition – Co-management • Payments may be increasingly tied to adoption of EHR, data, and care plans What’s ahead in 2015? • Enroll by 11/17/14 • Practices may pool with any number of PCMHs to form a shared savings entity – Statewide pool also an option • Beneficiary level data available – Cost data: Q4 2014 – Metric data: Q1 2015 What’s ahead in 2015? • Shared savings – likely to be determined by Q2 2015 • Possible changes in targets – Process metrics may all rise a little – Shared savings – a few will rise • ADHD, Asthma, adolescent wellness visits • Considering demonstration of extracting data from EHR Also- • Enrollment/Re-enrollment opportunity available here today and at the Pediatric Forum held at ACH tomorrow October 18th 2014 • Please see Kristen for more details. Questions? • . Understanding How Data Drives Change: Dennis Z. Kuo, MD, MHS Data • Objective measure of performance – Patient – Physician – Practice (or care team) • Sources – Payer – EMR – Manual review of chart – Measure patient experience Data, continued • Use of data for quality improvement – Set targets – Understand if variation • Time • Between provider • Understand performance • Communicate findings • Identify areas for improvement Concept: Model for Improvement • What are we trying to accomplish? • How do we know that a change is an improvement? • What change can we make that will result in an improvement? Model for Improvement • What are we trying to accomplish? – Increase the number of children who have their teeth brushed • How do we know that a change is an improvement? – Measurable change • What change can we make that will result in an improvement? – Know your system – Develop SMART Objectives – Plan-Do-Study-Act cycles Where does data come in? • Data drives change – Establish where you are now – Establish your target – Tells you if you are making an improvement • Data can be very complicated or very simple • You need some sort of objective measure WHY DATA? • Essential building block for high-performing primary care • Measure progress • Understand successes and areas for improvement • Communicate findings to others What constitutes data? • Count data – a raw number • Proportions – Numerator – the number of children for whom the intervention was successful – Denominator – the total number of children being measured • Understand the numerator and denominator Displaying results • Run chart – Very simple – Very powerful • Over time % Hospitalized patients discharged and seen within ten days 100% 90% Hospitalists review data 80% 1st Unit Secretaries Trained 6/10/14 Last Unit Secretaries Trained 9/10/14 Up Is Best 70% 60% Cards printed for distribution 50% Median, 48% 40% Median, 34% 30% Target 20% 10 days 10% Median 0% Target What about our data reports? • Learn from them • Shortcomings – Delay means they do not provide immediate feedback – Rolling 12 month averages absorb outliers but mean that recent changes will not be reflected Know your data reports • Medicaid Q3 data reporting up to March 31, 2014 – Dependent on claims – Data cleaning • Patient-level data – Discussion about making data available on request • Cost in Q4 2014; Metrics in Q1 2015 • Discuss with HP service desk • Need to produce your own data PCMH Milestones/Audit: Cheryl Arnold, MHSA, FACMPE PCMH Audit AFMC Central Arkansas Pediatric Clinic PA Cheryl Arnold, MHSA, FACMPE Pilot Audit with AFMC Friday, August 29 On-Site Visit: 2 AFMC representatives Interview Review of Assessment Review of Documentation Take-Aways AAP: Learning Session & Pediatric Forum, October 17, 2014 67 Interview Informal discussion of activities that CAPC has completed or has in process. “What we are doing” -- daily basis, especially pertaining to HPBs AAP: Learning Session & Pediatric Forum, October 17, 2014 68 Review of Documentation Completed Assessment Documented Strategies for Practice Transformation & processes for implementation Timeline for Practice Transformation Implementation AAP: Learning Session & Pediatric Forum, October 17, 2014 69 Review of Documentation Documented Strategies for Care Coordination & processes for implementation Timeline for Care Coordination Priorities Implementation AAP: Learning Session & Pediatric Forum, October 17, 2014 70 Review of Documentation Documented Barriers to Care Documented Approaches to Coordinated Care AAP: Learning Session & Pediatric Forum, October 17, 2014 71 Proof of Patient Communication for After-Hours Access Website Phone Message Posted on Public Entries AAP: Learning Session & Pediatric Forum, October 17, 2014 72 Same Day Appointment Access Reviewed written process Reviewed actual schedule – historic and future AAP: Learning Session & Pediatric Forum, October 17, 2014 73 Take Aways -- They thought I was doing better than I did!!! Document everything you are doing! Rapid Cycle/ Small Change Process for evaluating and continuing to improve (informal). AAP: Learning Session & Pediatric Forum, October 17, 2014 74 Medical Neighborhood and Care Plans: Dennis Z. Kuo, MD, MHS The Chronic Care Model From Wagner EH. Figure from Antonelli R (2005). Adapted from Bodenheimer (2002) Medical complexity • High value proposition – Small # -> High dollars – Reduce preventable ER and inpatient visits – Increase outpatient management? • Adult models – Identification based on frequent encounters/high resource use – Intensive outpatient case management Allocation of Spending Across Groups Percentage of Total Spending in Each Group 80 Hospital Care Outpatient/community Care Pharmacy Care Emergency Care 60 40 20 0 Least 80% Next 15% Next 4% Spending Group Top 1% Kuo et al. Pediatric Academic Societies abstract, 2014 Outpatient Spending Across Groups Relative Difference in Spending Compared with the Least 80% Group 125 Specialty Care Pharmacy 100 75 50 25 Primary Care 0 Least 80% Next 15% Next 4% Top 1% Spending Group Kuo et al. Pediatric Academic Societies abstract, 2014 Providing medical homes for children with complex/chronic care needs • Population management – Primary care may be underutilized – How much investment in additional primary care would result in a return on that investment? • What are the mutable (i.e. preventable) costs? – May not get a big “signal” of excessive costs – Need to identify children at risk up front – Proactive management in outpatient setting • What are the desirable outcomes? But wait…there’s more • “New morbidity” • Psychosocial needs also drive health care use and needs • Care plan can potentially tie all of this together Care mapping • A comprehensive snapshot of all of a family’s needs • Useful to illustrate the BIG PICTURE and what families face • Think about broad categories and then fill in the individual providers • Start with the child and family in the middle Case • • • • • 1 year old, CHARGE syndrome Thymus transplant, immunocompromised Dysphagia, G tube dependent Bilateral colobomas Choanal atresia • ….think about the number of specialists she needs to see, the services she needs and what her family is facing Care Plans: Jo Lynne Varner Care plan • Documentation of Chief Complaint/Current Problems • Plan of care integrating contributions from health care team (including behavioral health professionals) and from the beneficiary – Problem based detail of plan of care occurring twice during a 12 month time frame • Instructions for follow-up – Documentation supporting instructions for follow-up • Assessment of progress to date – Clear documentation identifying the course of a specific problem and the status BONUS VIDEO • W. E. Deming Red Bead Experiment • http://www.youtube.com/watch?v=ckBfbvOX DvU Information on Re-enrollment: Dennis Z. Kuo, MD, MHS Re-Enrollment Reminder • Enrollment is September 1 through November 17th, 2014 • Current PCMH practices are REQUIRED to reenroll. • Please make sure all of your participating physicians information is up-to-date, if you have new contact leads its important that you update this on the new RE-enrollment forms that will be submitted to HP New in 2015 • Practices may pool with any number of practices to determine a shared savings entity (5,000 patients) • Otherwise, statewide pool for shared savings – For those looking for pooling partners, several resources are available: • List of enrolled PCMH names and locations on the APII website: http://www.paymentinitiative.org/medicalHomes/Pages/Us eful-Links.aspx • AFMC provider reps ARKANSAS MEDICAID PATIENT-CENTERED MEDICAL HOME PROGRAM PRACTICE RE-ENROLLMENT AGREEMENT September 21, 2014 Dear Arkansas Medicaid Provider: Arkansas Medicaid is updating information for current PCMH Providers. Please complete, sign, and return this form to Arkansas Medicaid by email at arkpii@hp.com or fax at 501-374-0549. The form must be returned with updated contacts even if there are no changes to your information. Please return this form and any changes attached by 11/17/2014. PCMH ID: <Provider/Group Name, Provider Number> I wish to stay enrolled as a PCMH Provider with Arkansas Medicaid and have no changes to my current information as shown on the list provided. I wish to stay enrolled as a PCMH Provider with Arkansas Medicaid, have updates to my enrollment information, and have completed the remainder of this form. By signing below, the practice, __________________________, hereby agrees to remain enrolled in the PCMH program and agrees to provide the necessary information to update their participation information: _______________________ Authorized Practice Representative ______________________ Medicaid Billing ID Number _________________ Date Your practice lead will be the primary contact for the PCMH program. All notifications will be sent to the information provided below. Primary Contact Secondary Contact Name: __________________________ Name: ____________________________ Phone: __________________________ Phone: ____________________________ Email: __________________________ Email: ____________________________ PCMH PRACTICE UPDATE/CHANGE REQUEST FORM ADD PHYSICIANS Please list the required information for the physicians you want to enroll under your practice: NOTE: Please add the date of the recently joined physicians below to be added to your PCMH. 1. 2. 3. 4. 5. Physician Name: ______________________________________ Individual Medicaid Provider ID: ______________________________________ NPI: ______________________________________ Date joined: ______________________________________ Signature: ______________________________________ Physician Name: ______________________________________ Individual Medicaid Provider ID: ______________________________________ NPI: ______________________________________ Date joined: ______________________________________ Signature: ______________________________________ Physician Name: ______________________________________ Individual Medicaid Provider ID: ______________________________________ NPI: ______________________________________ Date joined: ______________________________________ Signature: ______________________________________ Physician Name: ______________________________________ Individual Medicaid Provider ID: ______________________________________ NPI: ______________________________________ Date joined: ______________________________________ Signature: ______________________________________ Physician Name: ______________________________________ WITHDRAW PHYSICIANS Please list the required information for the physicians you want to withdraw from your practice: NOTE: Please remove only physicians who have recently left your practice, and include the date the physician left. 1. 2. 3. 4. Physician Name: ______________________________________ Individual Medicaid Provider ID: ______________________________________ NPI: ______________________________________ Date left: ______________________________________ Physician Name: ______________________________________ Individual Medicaid Provider ID: ______________________________________ NPI: ______________________________________ Date left: ______________________________________ Physician Name: ______________________________________ Individual Medicaid Provider ID: ______________________________________ NPI: ______________________________________ Date left: ______________________________________ Physician Name: ______________________________________ Individual Medicaid Provider ID: ______________________________________ NPI: ______________________________________ Date left: ______________________________________ PARTICIPATING PHYSICIANS PCMH ID: <Provider/Group Name, Provider Number> We have provided a list of the physicians currently enrolled in your practice. Please reference this when updating your status. <Insert Excel Table Here>