Need Help? chinabuydropship@hotmail.com http://english-taobao.com
China Online Shopping Easy
Taobao English Instruction for Laowai/老外
http://english-taobao.com
http://english-taobao.com/how-to-buy-taobao.html
Register
注册
Alipay Activation
激活支付宝
Search item
搜索商品
www.taobao.com
Buying
购买
Payment
付款
Receiving & Feedback
收货&评价
By： English Taobao
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
Register
注册
Step 1
Get your Taobao ID
取得你的淘宝账号
1
2
3
4
5
6
7
www.taobao.com
Click it to register
点击注册
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
1
2
3
4
5
6
7
Email register
Choose the email register
选择邮箱注册
1
2
3
4
5
6
7
Your Email
Create your user ID
5-10 characters, English or Chinese
Create your password
Mix of letter, number or symbols
Re-enter your password
Enter the verification code
Click it.
You can create an Alipay
account synchronously
accept the user agreement,
and CONTINUE
同意协议，提交注册

If it show this means your ID/password is unavailable
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
1
2
3
4
5
6
7
Active Taobao Account
Go to your email inbox, you
will receive a letter as below.
登录你的注册邮箱，你将收到
下面这样的一封信
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
1
2
3
4
5
6
7
Click the link to finish the
register
点击链接，完成注册
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
1
2
3
4
5
6
7
You will see the letters like this.
The register is finished.
你会看到下面这样的文字，注册就完成了。
Congratulations!, register is finished!
Your Taobao ID is szwuyuan. This ID is also available for Taobao Wangwang
The account ID of Alipay is chinabuydropship@gmail.com, the password is
same with your Taobao password.
Taobao Wangwang is an online chatting tool, many people use it for
buying and selling on Taobao, you can also use MSN
chinabuydropship@hotmail.com or any chatting tool with seller.)
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
1
2
3
4
5
6
7
When you go to Taobao next time. Click
here to log in
下次来淘宝的时候，点击这里进行登录
Your Taobao ID
Password
Click it.
You can login automatically
within two weeks.
Click here to log in
点击这里进行登录
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
Step 2
Alipay Activation
激活支付宝
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
0
1
2
3
Why you need the Alipay?
为什么需要支付宝？
Make your deal safe
3
1
2
3
4
5
1
2
4
5
Buyer pay the money to Alipay 买家将钱付给支付宝
Alipay announces seller buyer has paid 支付宝通知卖家买家已付钱
Seller sent the item to buyer 卖家发货给买家
Buyer receive the item. Announce Alipay the item is ok 买家通知支付宝已经收到货，商品没问题
Alipay transfer the money to seller 支付宝将钱转付给卖家
If the item is not ok, buyer communicate with seller about the return.when sell agree to return,
Alipay will give the money back to buyer. After which, buyer deliver the item back to buyer.
如果买家认为商品有问题，需要与卖家进行沟通。当卖家同意退货后，支付宝将把货款还给买家。
买家再将商品邮寄回卖家。
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
0
1
2
3
After log in, click “my Taobao” on the top of
the web page.
登录淘宝后，点击页面上方的“我的淘宝”
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
0
1
2
3
ID management
Click here to activate the Alipay
点击这里激活支付宝
Alipay account management
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
0
1
2
3
User type
Your name
Certificate type
Chose the left one—personal, right is company
Write your passport name
Choose 2nd choice “护照”--passport
Certificate No.
Your Alipay account
Your Alipay password
Re-enter your Alipay password
Alipay payment password
Re-enter Alipay payment password
Security question
Security answer
This is the Alipay account you have register
Same password with Taobao is recommended
The payment password need to be different
With the Alipay password.
If you can’t read any Chinese, just choose the 1st question. 
And write some English words in the Answer
Mobile number
Write your mobile number OR Landline number
Landline number
Click here after the information
is ready
信息填好后，点这里
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
Your Alipay account is ok.
你的支付宝账号已经激活。
Congratulations! You have been the member of Alipay, your account is
chinabuydropship@gmail.com
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
Step 3
Search item
搜索商品
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
1
2
3
Search the item here 可以再这里搜索
OR
find in the list 在列表里搜索
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
1
2
3
You can sort the items by some type.
可以根据几种方法排列商品
Gallery
Price：lowest first Credit of the seller Price range
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
Location
Sales units
Some tips
You can communicate with seller by Taobao Wangwang. Taobao
Wangwang is an online chatting tool, many people use it to contact with
seller, you can also use MSN or any chatting tool to communicating with
seller.
click it, the Taobao Wangwang
is startup automatically, if it is
available in your computer.
Taobao Wangwang download address
http://download.im.alisoft.com/AliIm
_taobao_baidu.php
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
Some tips
You can collect the item in
your Watch List.
你可以将商品放到收藏夹中
You can read other buyer’s
comments here
可以点击这里查看别的买家的评价
You can click here on the homepage of
Taobao to go to your watch list
你可以点击首页的这里，进入你的收藏夹
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
Method 1
Step 4
Buying 购买
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
single order
1
2
Method 1
single order
click it after set the variable of
the item
选择好商品的后，点击这里
Set the variable of the item, like color, size, etc.
The amount you want to buy
Buy it now
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
1
2
Method 1
Confirm the order information
确认订货信息
single order
Choose this if you have had address information
Province
City
District
Post No.
Address
Name
Landline No.
Mobile No.
Purchasing amount
Delivery method
Message to seller
Price
Verification code
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
Click here after confirm the
information.
Method 2
Step 4
Buying 购买
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
combine the orders
1
2
Method 2
3
4
combine the orders
5
If you buy more than one item,
click it to put the item to the
shopping cart, and continue
shopping.
如果买多件商品，点击这里将商
品放入购物车，继续购物
Set the variable of the item, like color, size, etc.
The amount you want to buy
Put it in the
shopping cart
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
1
2
Method 2
3
4
5
combine the orders
If you have got all item, click
here to check out
如果所有商品都选择好了，点
击这里去结账。
If you want to continue
shopping, click here to close
this page and continue.
如果还想继续选东西，点击这
里关闭这个页面
The Item is put into shopping cart!
There is 1 item in the shopping cart now.
111RMB in total
Check out
Close
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
1
2
Method 2
3
4
combine the orders
5
Confirm tick here to check out all the
item
确认选择了这里，以便一起付款
Choose all
Click here to check out
点击这里付款
Click here you can
continue shopping
before check out.
点击这里，可以继续购
物。
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
Choose
others
Check out
now
1
2
Method 2
3
4
5
combine the orders
Confirm your address and other information at the first time in Taobao.
第一次在淘宝购物，需要填写收货信息。
Province
City
District
Post No.
Address
Name
Landline No.
Mobile No.
Confirm
Pre step
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
1
2
Method 2
3
4
5
combine the orders
Confirm the price and confirmed.
确认价格，购买。
Confirm the order and click here
确认订单，点击这里
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
Step 5
Payment
付款
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
In this step, it is Alipay you pay the money to, not seller. Alipay will
refund to you, if there is any problem in the deal.if you havn't
alipay,you can use Online banking or E-mail us help you pay.
1
There are many payment options, three are recommended.
Options
Lakala
拉卡拉
Introduce
Lakala is a POS machine in some
chain convenient store.
Many Laowai use Lakala to pay.
Pro
waiter in the store can help
you, if there is any query.
Con
•Go out to pay, is it online
shopping?
•2 RMB at least additional to
Lakala agency.
Online banking
网上银行
Need a bank card in China. Indeed Just pay when you have a
Need to operation in Online
most Chinese use this method.
order, don’t need deposit fund. banking for each order.
Alipay Balance
支付宝余额
You need to Transfer money to
Alipay in advance.
Suit for the buyer who
shopping in Taobao many
time in a month.
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
Need to deposit fund in Alipay in
advance.
Option 1
Choose “deposit card”, and then click the “detail”.
选择“储蓄卡”后，点击“显示详情”。
deposit
card
credit
card
cash
consumption
cart
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
Option 1
Getting the order number, you can pay it in the Lakala
location.
记下交易号和金额，就可以去拉卡拉网点去付钱了。
Your city is: Beijing, there are 1200 convenience stores settled
machine. DETAIL
STEP 1: save the “order number”. You can write it in a paper, and also save in you mobile (free)
Order number
2010090725684462
Cost
139.00 RMB
The commission charge is 1%, RMB2 at least and RMB50 at most.
STEP2: Go to convenience store.
Find more locations
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
Option 2
deposit card and credit card is available for payment.
储蓄卡和信用卡都可以进行支付。
deposit
card
credit
card
cash
consumption
cart
Choose the bank
which you have the
card.
选择你拥有卡的银行。
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
Option 2
You need to confirm your card has been launched online payment
service. The specific operation is different between each bank.
You can go to the bank or dial telephone bank to get help.
Generally, the telephone bank is available for English service.
用储蓄卡或信用卡进行支付要确认你的卡已经开通了网上支付功能。
具体的操作方式请仔细相应的银行，可以拨打电话进行咨询，一般
的电话都有英文服务。
Login the internet bank to pay.
登录网银银行进行付款
Bank
Bank of China中国银行
ICBC工商银行
CCB 建设银行
BOC 交通银行
ABC 农业银行
CMB 招商银行
CMBO 民生银行
CEB 光大银行
BOB 北京银行
Online banking-English
http://www.boc.cn/en/index.html
http://www.icbc.com.cn/icbc/sy/default.htm
http://www.ccb.com/en/home/index.html
http://www.ccb.com/en/home/index.html
http://www.abchina.com/en/default.htm
http://www.cmbchina.com/
http://www.cmbc.com.cn/index_en.shtml
http://www.cebbank.com/Channel/87500
http://www.bankofbeijing.com.cn/en/
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
Call center
95566
95588
95533
95559
95599
95555
95568
95595
96169
Option 3
You can save some money in the Alipay in advance. Pay the order with
the money in Alipay in each deal.
你可以再支付宝的账户中存一些钱，以后每次都用支付宝余额付账。
Alipay Address: https://www.alipay.com/user/logout.htm
Alipay account
Password
login
Login in Alipay
登录支付宝网站
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
Option 3
Sent Money To Alipay
Click the “Recharge”
点击“立即充值”
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
Option 3
2 options are recommended.
这里推荐2中充值方法。
recharge
number
Confirm
Location recharge
Online banking recharge
It is similar with the OPTION 1 PAYMENTLakala pay the order directly.
1.
2.
3.
4.
Go to the Lakala location, deposit certain
money into you Alipay account
get a recharge number
Type the recharge number
Confirm and delivery.
It is similar with the OPTION 2 PAYMENTOnline Bank payment.
1.
2.
Login online bank
Recharge money to your Alipay account
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
After the payment, see the “buy has pay the order”, means the payment
is successful.
当你看见“买家已付款”的信息，证明你已经付款成功了。
Lesson 6
Receiving & Feedback
收货与评价
1
2
3
4
5
After login Taobao, you can click “bought item”
to check the item you have shopped.
登录淘宝后，你可以通过点击”已买到的宝贝
“查看你买到的商品
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
1
2
3
4
5
When you have received the item without any query,
click here to confirm you have get the item.
当你收到商品并且没有任何问题的时候，你就点击这
里确认收货
Seller have shipped the item
Detailed order
Check the distribution
After seller have shipped the item, you can click
here to check the distribution situation.
当卖家发货后，你可以点击这里查看物流的情况
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
Confirm you have
get the item
1
2
3
4
5
If you confirm receiving the item, Alipay will transfer the money to the
seller. Please confirm you have received the item without any query!
如果你确认收货，支付宝将会把货款给到卖家。当你收到货，且没有任何问题的时候，再
进行此步。
5
Type your Alipay password here.
输入你的支付宝密码
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
1
2
3
4
5
When the deal is successful, Taobao will invite you to give appraisal to
the sell. Your comments will be referenced by other buyers.
交易成功后，淘宝网会邀请你给这个卖家进行评价，你的评价也会作为其他买
家以后在这个卖家的店里买东西的参考。
Click here to give appraisal
点击这里进行评价
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
1
2
3
4
5
Write the comments here.
Rate the item here
Good
Matching level with the description
Serving level of the seller
Shipped time
Serving level of the express agency
Need Help: chinabuydropship@hotmail.com http://english-taobao.com
Fair
Poor
All right, you can buy anything on
Taobao now！See More:
http://english-taobao.com/how-to-buy-taobao.html
http://Englishi-TaoBao.com
Need Help: chinabuydropship@hotmail.com http://english-taobao.com