UCM6100 Series IP PBX New Features
Firmware 1.0.7.11
Grandstream Networks, Inc.
Agenda
Zero Config New Architecture and API
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Office Time and Holiday Customization
SLA Support to Monitor FXO Trunk
Follow Me Support
Call Queue Destination Customization
One-Key Dial
Other New Features
Configurations for End Device in Zero Config
 System administrators can provision Grandstream end point device with ALL
settings supported on the device via Zero Config on UCM6100 1.0.7.11.
Firmware 1.0.7.11:
Previous Firmware:
 Assign extensions
 SIP-related network settings
(NAT Traversal, Use Random Port)
Localization settings
(Language, Data and Time)
Phonebook settings
(LDAP, XML phonebook)
Maintenance
(Upgrade, Web Access, Syslog, …)
Network settings
 Call features
(Public Mode, Auto Answer, etc…)
MPK settings
 LDAP directory
and more…
Understanding Zero Config Configuration Architecture I
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Device layer has the highest priority
Configuration per individual device
For example, the manager’s GXP2140 needs
to have 4 SIP accounts while the secretary’s
GXP2140 only needs 1 SIP account
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Model layer defines configuration per model
For example, GXP2140 has MPK and EXT
board settings while GXP1160 doesn’t have
any
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Global layer has the lowest priority
Configure the most basic settings (language,
date and time, network,…) that can be
applied to all devices
Understanding Zero Config Configuration Architecture II
 Configurations in higher layer will always override the configurations for the
same options/fields in the lower layer when presented at the same time.
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The options in global layer is a subset of the options in
model layer and device layer.
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If an option is set in all three layers with different
values, the highest layer value will override the value
in lower layer.
override
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For example,
- A user configured language as “English” in
- He also configured language as “Spanish” in
- After provisioning, the language on the device will be
set to “Spanish” as model layer has higher priority to
global layer.
Global Configuration
 Global Policy
Global Configuration
 Global Templates
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When creating the global template,
select the categories and the parameters
under each category.
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Multiple global templates can be created.
Users can select the global template to
be used for each device in device
configuration dialog.
Global Configuration
 Configuration in Global Templates has higher priority to Global Policy
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The global policy and the selected global template
will both take effect when generating the config file
for the device.
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However, the selected global template has higher
priority to the global policy when it comes to the
same setting option/field.
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If the same option/field has different value
configured in the global policy and the selected
global template, the value for this option/field in the
selected global template will override the value in
global policy.
Model Configuration
 Model-specific configurations
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When creating the model template,
select the categories and the parameters
under each category.
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Multiple model templates can be
created. Users can select one of the
model template to be used for each
device in device configuration dialog.
 Default model template
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If a model template is assigned as
default model template, the values in this
template will be applied to all devices of
this model.
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Only one default model template can be
assigned at one time for each model.
Model Configuration
 Configuration in Model Templates has higher priority to Default Model Template
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The default model template and the selected
model template will both take effect when
generating the config file for the device.
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However, the selected model template has higher
priority to the default model template when it
comes to the same setting option/field.
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If the same option/field has different value
configured in the default model template and the
selected model template, the value for this
option/field in the selected model template will
override the value in default model template.
Device Configuration: Create New Device
1. Create new device before it’s discovered.
2. Assign extension, line keys, MPK and
other basic settings to the device.
3. The device can be provisioned
after plugged in and discovered by
the UCM6100.
Device Configuration: Manage Devices
1. Users can edit configuration for created or discovered devices before provisioning.
Click the Edit icon to bring up the “Edit Device” dialog.
Device Configuration: Manage Devices (continued)
2. The “Edit Device” dialog will
display basic settings and
advanced settings.
 Basic:
Hot-desking, Account assignment, Line key
and MPK settings
 Advanced:
All layers configurations (global layer, model
layer, device layer) can be selected. Users
can also add P value to customize device
configuration.
Device Configuration: Manage Devices (continued)
3. “Advanced” setting has 5 levels
(1) (2) (3) (4) (5), with priority
from the lowest to the highest.
(1) Global policy. It will be applied without
selection in “Edit Device” dialog.
(2) Global templates. The selected global template
will take effect. Multiple templates can be
selected. Users can arrange orders to adjust
priority.
(3) Default model template. It will be applied
without selection in “Edit Device” Dialog.
(4) Model template. The selected model template
will take effect. Multiple templates can be
selected. Users can arrange orders to adjust
priority.
(5) Customize device settings (see next page).
(5) Customize device settings.
If the desired device configuration option is not listed in
settings from (1) to (4), users can add P value to
customize the device settings.
For example, GXV3275 option “Disable Dial
Plan” P value is P1687. Set P1687 = 1 for
the GXV3275 for provisioning.
Device Configuration: Manage Devices (continued)
Preview
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The configurations for all 5
levels will take effect for the
device.
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If there are same options
existing in different level
configurations with different
value configured, the higher
level configuration will override
the lower level configuration.
Agenda
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Zero Config New Architecture and API
Office Time and Holiday Customization
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SLA Support to Monitor FXO Trunk
Follow Me Support
Call Queue Destination Customization
One-Key Dial
Other New Features
Office Time and Holiday Configuration
Go to web UI->Settings->Time Settings to configure office time and holiday.
Office Time:
Holiday:
Office Time and Holiday in Call Forward Time Condition
Office time and holiday can be used in extension call forward time condition.
Calls will be forwarded only under the specified time condition, for example,
“Holiday”.
Call Forward Time Condition Options
On the UCM6100, assuming office time is set to “Monday to Friday: 8:00am to 5:00PM” and
holiday is set to “January 1st”.
Time Condition Option
Description
All Time
Calls will be forwarded all the time
Office Time
Monday to Friday: 8:00AM to 5:00PM
Out of Office Time
- Monday to Friday: 00:00-7:59AM and 5:01PM-12:00PM
- Weekend
Holiday
January 1st
Out of Holiday
All days except January 1st
Out of Office Time or Holiday
Holiday + Out of Office Time:
- January 1st
- Monday to Friday: 00:00-7:59AM and 5:01PM-12:00PM
- Weekends
Specific Time
Specify anytime for call forward time condition
Office Time and Holiday in Inbound Route Time Condition
Office time and holiday can be used in inbound route time condition. Only
during the period defined in time condition, the calls will be routed to the
inbound route destination using the trunk.
Inbound Route Time Condition Options
On the UCM6100, assuming office time is set to “Monday to Friday: 8:00am to 5:00PM” and
holiday is set to “January 1st”.
Time Condition Option
Description
None
No time restriction. Calls can be routed to the destination
anything using the inbound route.
Office Time
Monday to Friday: 8:00AM to 5:00PM
Out of Office Time
- Monday to Friday: 00:00-7:59AM and 5:01PM-12:00PM
- Weekend
Holiday
January 1st
Out of Holiday
All days except January 1st
Out of Office Time or Holiday
Holiday + Out of Office Time:
- January 1st
- Monday to Friday: 00:00-7:59AM and 5:01PM-12:00PM
- Weekends
Example: Inbound Route Time Condition
Company ABC is using UCM6102 as the company PBX. It has a trunk configured for
customer service calls. Different agents are scheduled to answer the customers’ calls during
different time period.
Ring Group
Inbound Route
Time Condition
Function
Office Time Agents
Office Time inbound rule
Office Time
To answer customer calls during
office time.
Non-Office Time Agents
Non-Office Time inbound
rule
Out of Office Time or
Holiday
To answer customer calls during
holiday and non-office hours.
Mon
UCM6102 Inbound Route
Tue
8AM-5PM
5PM-12PM and 0AM-8AM
Office
Time
Agents
Non-Office Time Agents
Wed
Thurs
Customer Calls
Fri (Holiday)
Sat
Sun
Non-Office Time Agents
Agenda
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Zero Config New Architecture and API
Office Time and Holiday Customization
SLA Support to Monitor FXO Trunk
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Follow Me Support
Call Queue Destination Customization
One-Key Dial
Other New Features
SLA Support to Monitor FXO Trunk
SLA (Shared Line Appearance) support on UCM6100 is a dedicate function to
monitor FXO trunk status.
 Use phone’s BLF key to monitor FXO trunk status
Green indicates idle, Red indicates active
 Use phone’s BLF key to barge in an active call on the FXO trunk
 Use phone’s BLF key to hold calls on the FXO trunk, or resume calls
previously held by other station
 Use BLF or Line key to off hook and then dial external number
SLA Sample: UCM6100 Configuration
1.
In web UI->PBX->Basic/Call Routes->Analog Trunks page, enable “SLA Mode” for the analog
trunk. This trunk will be dedicated for SLA stations. “Trunk Mode” shows “SLA”.
SLA Sample: UCM6100 Configuration (continued)
2.
In web UI->PBX->Basic/Call Routes->SLA Station
page, click on “Create New SLA Station”.
3.
Select an extension as SLA station.
4.
Select one or more SLA Trunks to be used by the
SLA station.
5.
In this example we create two SLA stations 1000 and
1002. Both are monitoring SLA trunk “fxo1”.
SLA Sample: SIP Phone Configuration
1.
On SIP phone 1, configure an account to register to the SLA station’s extension 1000.
2.
On SIP phone 1, configure the MPK as BLF mode. The MPK value must be set to
“StationExtension_SLAtrunkname”, which should be “1000_fxo1” in this example.
3.
On SIP phone 2, configure an account to register to the extension 1002.
4.
On SIP phone 2, configure the MPK as BLF mode. The MPK value must be set to “1002_fxo1”.
SLA Usage
Phone’s BLF LED
Indicator
Phone Side Operations
Idle
Solid Green
1. Dial via Line Key
Pressing Line Key -> Dial SLA extension number
(e.g., 1000) -> Dial external number
2. Dial via BLF Key
Pressing BLF key -> Dial external number
Incoming Call
Blinking Red
Pressing Line Key to answer the call
Solid Red
1. Barge-in
Pressing BLF key to barge in the active call.
2. Resume the call on hold
Pressing the BLF key to resume the call previously
put on hold by other station
SLA Trunk
Status
Ongoing Call
Agenda
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Zero Config New Architecture and API
Office Time and Holiday Customization
SLA Support to Monitor FXO Trunk
Follow Me Support
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Call Queue Destination Customization
One-Key Dial
Other New Features
Follow Me
 Users can direct calls to other phone numbers, including home phone, cell phone
and etc., if no answer on the extension.
 The Follow Me numbers can ring simultaneously or ring in order.
 Benefit
The caller only needs to know one extension number to reach the callee no matter
where the callee is.
One
Number
Home Phone
Cell Phone
Follow Me: Sample Configuration
1. Go to web UI->PBX->Call Features->Follow Me page. Click on “Create New Follow
Me”. Select an extension to be configured with Follow Me. Click on “Save”.
2. Click on “Add Follow Me Number”.
Follow Me: Sample Configuration (continued)
3. In “New Follow Me Number”
option, select “Dial Local
Extension” or “Dial External
Extension”.
4. Specify dialing order.
Follow Me Sample Application
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Assuming this manager’s office extension on
UCM6100 has Follow Me feature configured.
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His home phone and cellphone numbers are added
to Follow Me number list.
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Home Phone
“Dial Order” is set to “Ring along with previous
extension/number”
Cellphone
Office Phone:
No answer
Agenda
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Zero Config New Architecture and API
Office Time and Holiday Customization
SLA Support to Monitor FXO Trunk
Follow Me Support
Call Queue Destination Customization
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One-Key Dial
Other New Features
Call Queue Forward No Answer
No Answer to Call Queue?
Configure a destination to direct
the call to if no one in the call
queue answers it. Destination
options:
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Extension
Voicemail
Queue
Ring group
Voicemail group
IVR
External number
Agenda
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Zero Config New Architecture and API
Office Time and Holiday Customization
SLA Support to Monitor FXO Trunk
Follow Me Support
Call Queue Destination Customization
One-Key Dial
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Other New Features
One-Key Dial
 Speed dial: Dial 0 to 9 to reach pre-defined destination.
 Destination options include internal
extension, featured modules and
external number.
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Extension
Voicemail
Conference room
Voicemail group
IVR
Ring group
Call queue
Paging group
FAX
DISA
Dial By Name
External number
Agenda
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Zero Config New Architecture and API
Office Time and Holiday Customization
SLA Support to Monitor FXO Trunk
Follow Me Support
Call Queue Destination Customization
One-Key Dial
Other New Features
Other New Features
 Music On Hold customization
per extension
 Music On Hold customization
per call queue
Other New Features (continued)
 Custom Prompt for ring group
announcement
 Custom Prompt for paging/intercom
group announcement
Other New Features (continued)
 Alert-Info configuration for distinctive ringing on inbound route
Other New Features (continued)
 Select/Delete voicemail and Fax file via cleaner
Other New Features (continued)
 Batch add blacklist file by uploading .csv file.
Thank you!