ISM 2011
Teleservice News
VIPA, Teleservice News | March 2011
Outline
1. Hardware Overview
2. Software Overview
3. Talk2M – Service
4. Various
VIPA, Teleservice News | March 2011
1
Hardware Overview
VIPA, Teleservice News | March 2011
Device Model TM-E
TM-E ISDN Router
(900-2E631)
TM-E Analog Router
(900-2E641)
TM-E GSM/GPRS Router
(900-2E651)
 1x MPI/PB 12 Mbaud
 1x MPI/PB 12 MBaud
 1x MPI/PB 12 Mbaud
 1x Ethernet LAN
 1x Ethernet LAN
 1x Ethernet LAN
 integrated
ISDN modem
 integrated
analog modem
 integrated
GSM/GPRS Modem
 1DI / 1 DO
 1DI / 1 DO
 1DI / 1 DO
Ideal for Dialup- and GSM
connections
VIPA, Teleservice News | March 2011
Device Model TM-H
TM-H Router VPN
(900-2H611)





1x MPI / PB 12 Mbaud
4x Ethernet LAN
1x Ethernet WAN
without modem
1DI / 1 DO
TM-H HSUPA Router VPN
(900-2H681)





1x MPI / PB 12 Mbaud
4x Ethernet LAN
1x Ethernet WAN
integrated HSUPA modem
1DI / 1 DO
Ideal for Broadband
connections
VIPA, Teleservice News | March 2011
2
Software Overview
VIPA, Teleservice News | March 2011
Software Overview
eBuddy
 IP address configuration
 firmware download & update
 create backup
 restore Backup
eCatcher
 VPN client
 to setup Talk2M connections
 to setup direct VPN connections
VIPA, Teleservice News | March 2011
Software Overview
eVCOM
 virtual MPI / Profibus interface
 virtual Modbus TCP interface
 made for communication with
operating panels
VIPA, Teleservice News | March 2011
3
Talk2M Service
VIPA, Teleservice News | March 2011
Talk2M Service overview
1.
The Talk2M Server is always
connected to the Internet
2.
User logs on to his Talk2M Account
3.
User Select in his Account which
plant/machine he wants connect to
4.
The Teleservice Device will now make
a connection to the Talk2M Server
5.
When both participants are logged on
to the Talk2M Server, a VPN
connection will be realised between
the User and the plant/machine
VPN
VIPA, Teleservice News | March 2011
Internet connection
Talk2M connection
VPN connection
Internet
VPN
The Talk2M services today
Before March 21, 2011
After March 21, 2011
Talk2M Free
Free+
Talk2M Go
Pro
Talk2M Pro
eCatcher 2.1 (for the current Free)
eCatcher 3
eCatcher Pro
-
Talk2M = one single powerful remote access platform
-
improved reliability and scalability
-
eCatcher 3 = one single user interface for all Talk2M services
-
a free offer combined with a premium service, which is not possible with the old
Talk2M Free platform
VIPA, Teleservice News | March 2011
Talk2M Free users ?
1. Upgrade to Free+ to benefit from:

Multiple users

Connections reporting (pdf, csv or xml format) through “My Talk2M”
web portal

1 GB volume / month included

Simplified upgrade path to Pro
2. How to upgrade ?

Download eCatcher 3 and create a new account

Register your teleservice devices into the new Free+ account
3. How to register my teleservice devices remotely ?

Use the “Remote Wizard” function of the teleservice
VIPA, Teleservice News | March 2011
Talk2M Free – Important dates
June 30, 2011
eWON plans to stop the
creation of additional
Talk2M Free accounts
VIPA, Teleservice News | March 2011
Dec. 31, 2011
After Dec. 31,2011
eWON plans to freeze the
eWON will keep on running
registration of additional
the old Talk2M Free service
teleservice units on existing for all existing accounts
accounts
Talk2M Go users ?
1. Your Talk2M Go account will be automatically converted to a Free + account
2. The “Free +” is a free service of Talk2M
3. The remaining credit will be available for the wake-up SMS
4. What does it change for me ?

1 concurrent connection instead of 3

1 GB volume/month included
5. How to benefit from the Free + ?

Download eCatcher 3

Sign in with your current Talk2M Go credentials
VIPA, Teleservice News | March 2011
Talk2M Pro users ?
1. No change for all Talk2M Pro users
2. The Pro service is available through the new eCatcher 3
3. Download eCatcher 3 and benefit from:

A more user-friendly dashboard

Connections reporting (pdf, csv or xml format) through “My Talk2M”
web portal
VIPA, Teleservice News | March 2011
4
Various
VIPA, Teleservice News | March 2011
What‘s new in 2011 ?
 VPN now also with TM-E devices => from Q2/2011
 Via Firmware Update for all TM-E : 900-2Exxx
 Not possible on old TM-E models: 900-1Exxx (different Hardware)
 comparable with the 2101 series of eWON
 TM-E with T2M can compete with the cheapest devices of MB-Connectline
 More then 4000 Devices are using the T2M Free Service
 Midyear 2011 T2M Free will be switched to T2M Free+, based on the Talk2M
Pro Platform (same server and reliability)
 Since Firmware Version 5.7 a rollback mechanism exists, allowing to go back
when a switch to Free+ is not working ! (same issue when switching from
Free to Pro)
 T2M Free has no garanteed bandwith and max. 1 concurrent user per
teleservice device
VIPA, Teleservice News | March 2011
What‘s new in 2011 ?
Distribution model of eWON stays the same for now…
 Product purchase: if an eWON distributor exists in the same territory, the
VIPA distributor will pass through the eWON distributor for product
supplies. If NO eWON distributor exists, the VIPA distributor can purchase
products to VIPA HQ Germany or eWON Belgium directly
VIPA, Teleservice News | March 2011
Talk2M Pro strategy & pricing
New pricing model, new perspectives for the machine builders market
- Cheaper, starting at 780 € / year
- Pricing variables
X
 Number of teleservice devices
 Number of concurrent connections
- 1Mb guaranteed bandwidth with 10Mb burstable
- 100% uptime Network connection to Internet
- Max 4 hours consecutive breakdown
- Talk2M availability server support service: 365/7/24
 Total system availability: 99,6%/year
VIPA, Teleservice News | March 2011
Talk2M Pro strategy & pricing
Teleservice devices
Concurrent connections
(c.c.)
Installation fee
SMS
Traffic/month
Min. number of concurrent
connections
VIPA, Teleservice News | March 2011
Old pricing
New pricing
8 € / month / device
0 € / month / device
(with a min. of 10)
(unlimited)
25 € / month / c.c.
65 € / month / c.c.
650 €
650 €
included
0,3 € / SMS
100 MB included / device
1 GB included / c.c.
2
1
Talk2M Pro : the concurrent connection variable
- A concurrent connection

The number of concurrent connections defines the number of users who
are allowed to make a connection to a teleservice device at the same
time
- Example:

A Talk2M Pro account with 10 users and 2 concurrent connections. In
this case, only two users can be connected at the same time to several
teleservice devices
- Bundle Prices:

VIPA, Teleservice News | March 2011
In near future, bundle prices are to be expected for 3-5-10 concurrent
connections. Similar to the competition MB-Connect and Innominate
Talk2M Pro: Advantages
1. No more price barrier to step into Talk2M Pro

Can start with one concurrent connection only

From 780 € / year only to become a Talk2M Pro user
2. Guarantee of services (SLA)
3. Predictable Talk2M Pro cost for OEM

Budget is independent on the number of teleservice devices
registered
4. You won’t make money on selling Talk2M Pro, but think about the number
of teleservice devices that can be sold with it
5. The support overhead is kept to a minimum, since the same software is
needed for Talk2M Free+
VIPA, Teleservice News | March 2011
Talk2M Pro: How to sign up ?
- Service Order Form must be completed and signed
- Very important ! Don’t forget to mention the ACCOUNT name, Company Name and
technical contact on your order
- 3 Talk2M Pro packages can be ordered

VIPA SW307B1Z0 (TM59001) – Talk2M Pro - account installation fee

VIPA SW317B2E0 (TM50001) – Talk2M Pro – fill / refill pack for 1 concurrent
connection

VIPA SW317B3E0 (TM51001) – Talk2M Pro – 1 additional concurrent connection
- The ordering is managed by the local distributor/reseller
VIPA, Teleservice News | March 2011
Thank you for your attention
Luc Heynickx Product Manager HMI & Teleservice
VIPA, Teleservice News | March 2011