Hosted Voice Product Training
Standard CommPortal
1
Agenda
7. Call Manager
1. Customer Resource Page
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2. How to Log In
Summary
Forwarding
Follow Me
Screening
3. “Help” Button
8. Applications
4. Dashboard
9. Settings
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5. Messages & Calls
6. Contacts
Call Me
Security – 911
Blocking
Preferences
Messaging
Phones configuration
10. Contacts
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Resource Center
http://www.earthlinkbusiness.com/hostedvoice
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Log In
Open up a web browser
Go to https://voip.elnk.us
You will enter the following:
Number – This is your 10 digit
telephone number.
Please enter numbers only without dashes
Password– This will be the same
password that you have for your
voicemail
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Powerful “Help” Tool
At anytime the extensive “Help” topics are available
for the user to assist them with first time issues.
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Call Button
Allows the system to dial to
a number but will always
display the office number as
the caller ID despite the
physical phone the call is
being placed from.
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CommPortal (User Dashboard)
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Web-based interface to manage system
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1. Dashboard : Provides a
quick view of the most
common functions
2. Messages & Calls :
Provides call history
3. Contacts : Provides a
method for storing and
retrieving contact details
4. Call Manager : Allows
customer to manage how
incoming calls are handled
5. Apps
Download “Call Me” button
6. Settings : Provides access
to call service settings
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Messages & Call
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The Messages & Calls page
allows you to manage and
listen to your voicemails,
view your faxes, and view
details of your recent
missed, dialed, and
received calls.
The export feature allows
you to export lists of your
missed, dialed, received,
rejected and received calls
as a text file in CSV format.
Messages & Call / Messages
Allows you to see and listen
to voice mails messages
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Messages & Call / Missed
View missed calls
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Messages & Call / Dialed
View dialed calls
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Messages & Call / Recieved
View received calls
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Messages & Call / Deleted
View deleted calls
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Contacts / Contact List
• This page allows you to
manage your Contact List
and Speed Dials.
• It also shows you your
Extensions and Short Codes.
Standard Seat = 250 Contacts
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Contacts / Contact List
• To Import Contacts from
Outlook:
Select File > Import and Export from the main
menu
Choose "Export to a file" and press the Next
button
Choose Comma Separated Values (Windows) and
press the Next button
Select your Contacts folder and press the Next
button
Choose a location to save the CSV file to and
press the Next button.
Remember where you have saved the file as you
will need this again shortly.
Press the Finish button.
• Then click on the Import button
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Contacts / Speed DIals
Speed Dial - This is the short
number you will use when
dialing from your phone.
Number - This is the full
number that you wish to call
when using this speed dial entry.
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Contacts / Extensions
This is a listing of all the parties
within your Business Group
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Contacts / Short Codes
Short codes allow you to
quickly dial common numbers
that are set up by the
Business Group Administrator.
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Call Manager
Incoming Calls
The summary tab provides a
description of how calls you
receive will be handled, taking
into account the settings for all of
your incoming call services and
any interactions between them.
Call Manager allows you to define how
your incoming calls are handled.
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1. Ring your Phone.
2. Send to Voicemail.
3. Forward to another
number.
4. Find Me / Follow Me.
Call Manager
Immediately
When enabled, this service
immediately forwards all calls you
receive to an alternate
destination.
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Call Manager
Busy / No Answer
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When enabled, this service
forwards calls to an alternate
destination any time your line
is busy.
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In addition to the configuration
for busy call forwarding and
no answer call forwarding,
there is also an option to use
same call forwarding
configuration for both
services.
Call Manager
Selected Callers
When enabled, this service
immediately forwards calls from
specific callers to an alternate
destination.
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Call Manager
Forwarding Destinations
If you frequently forward your
calls to certain numbers (for
example your own home, work,
or mobile number), configuring
them as forwarding destinations
makes your others services
easier to use.
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Call Manager / Follow Me
When enabled, this service
redirects calls that you receive
to one or more alternate
destinations. You may
configure multiple destinations
to ring in turn, simultaneously,
or a combination of the two.
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Find Me / Follow Me
Route calls from your number
to multiple numbers
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Your Desk Phone
One time
Sequential
Time of Day
Home Phone
Your
Mobile
Ensure that you do not miss important calls
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Call Manager
“Follow Me”
To configure this service, you must define a number of rules. Each rule defines a
destination you want to ring when you receive a call, and how long you wish that
destination to ring for. Each rule is assigned to a numbered step. As soon as you
receive a call, all destinations referred to by rules in step 1 begin to ring
simultaneously. As soon as the last of these destinations has completed ringing, all
destinations referred to by rules in step 2 begin to ring simultaneously and so on.
This continues until the call is answered or all configured destinations have been
rung. You can have up to a maximum of 6 steps, and multiple rules may be
assigned to each step.
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Call Manager / “Follow Me”
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Call Manager / “Follow Me”
1.
Rings “Desk Phone” for 15 seconds
2.
Then rings “Cell Phone” for 15 seconds AND
3.
Rings “Lisa Cell” for 15 seconds simultaneously
4.
Finally, rings “Desk Phone” again for 15 seconds
5.
If no phone is answered, call will left in the
“Desk Phones” voice mail box
Each ring is approximately 5 seconds long
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Call Manager
Selective Rejection
When enabled, this service
rejects calls from specific
callers. Rejected callers hear an
announcement telling them that
you do not wish to take their
call. You can enable or disable
this service.
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Call Manager
Anonymous Rejection
When enabled, this service
rejects calls from callers who
withhold their caller ID.
Rejected callers hear an
announcement telling them
that you do not wish to take
their call. You can enable or
disable this service.
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Call Manager
Priority Call
When this service is enabled,
calls from specific callers ring
your phone with a distinctive
ringing signal. You can enable or
disable this service.
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Applications (Apps)
“Call Me” allows you to add a button to a website
or email signature , allowing people to phone you
by simply clicking on the button. Your account will
be charged for the cost of the calls made using Call
Me buttons.
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Settings / Account
Allows you to change you
login password for the
CommPortal and Voice
Mail.
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Settings / Account – Change Password
• Enter current password
• Enter new password
• Confirm new password
Note: New password must be between
6 & 20 digits
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Settings / Sub Menu – Emergency (911)
Allows the user to set the
location for emergency 911
phone calls
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Settings / Sub Menu – Emergency (911)
Fill out all fields and click
“Update Address”
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Settings / Calls / General
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Ability to withhold caller
ID when dialing out.
When receiving an inbound call:
• Display caller name
• Display caller number
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Settings / Calls / Call Blocking
• Allows you to restrict which
types of calls can be made
from your telephone.
x
• Default is to block
International Calls
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Settings / Calls / Call Me Button
Ability to enable the “Call Me”
button for use with email.
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Settings / Messages
Allows you to configure various
aspects of your messaging service.
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Settings / Messages
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Allows the system to forward
an attachment of a voice mail
left by customer to an e-mail
address.
Enter e-mail address and click
“Apply”.
One message is approximately
250 – 500 kb of space
Settings / Messages
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Skip Pin – No password required when
accessing voice mail from desk phone.
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Fast Login – when accessing voice mail
from a phone other then desk phone you
only need to enter password not mail box
number.
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Auto-Play – Messages automatically play
when voice mail is accessed.
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Voice Mail Playback – Allows user to
configure if they want to hear envelope
information and message or message
only.
Settings / Messaging / Voicemail Greetings
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Allows user to record a
message using a microphone
attached to PC.
Record multiple greetings for:
personal greeting , extended
absence or spoken name
Configure which greeting to play
when a caller gets voice mail
Settings / Notififcations / MWI
Specify if you want your
“Message Waiting Indicator”
light to flash when you receive
a voicemail message.
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Settings / Notifications / Email
Allows the system to notify
multiple email addresses when a
voice mail message is left
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Settings / Notifications / Outdial
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This feature enables you to
configure the voicemail system
to call you whenever you
receive a new message. You
can choose whether you want
to be called every time you
receive a message, or only
when you receive a certain
type of message.
User can specify the number of
attempts the system tries to
reach you
Settings / Notifications / Override
This feature allows you to override
the Outdial notification for a day or
multiple days.
An example might be while on vacation
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Settings / Messaging / Reminders
The Reminders service allows
you to configure your phone
to ring at a specified time and date
(for example as a wake-up call).
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Settings / Account / Devices
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This tab provides a
link to the interface
that you use to
configure your desk
phone.
Clicking the link opens
the interface in its own
window.
Customize IP Phone Buttons
With the cursor positioned
over a button, If red halo,
button cannot be changed
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Customize IP Phone Buttons
Drop Down Menu Selections
With the cursor positioned over a button, If blue halo, button can be changed
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For any questions or additional help, visit
http://www.earthlinkbusiness.com/hostedvoice
- or Contact our Customer Care Specialists @
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When you exit this training session,
you will automatically be linked to
“Survey Monkey”, a training survey
evaluation.
This survey will help us improve the
training content and effectiveness
of our facilitators.
The survey is confidential and
secure.
Please complete the survey and
have a great day.
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