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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Oracle Support Update
Owen Ireland
Advanced Support Engineer
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
The following is intended to outline our general product direction. It is intended
for information purposes only, and may not be incorporated into any contract.
It is not a commitment to deliver any material, code, or functionality, and should
not be relied upon in making purchasing decisions. The development, release,
and timing of any features or functionality described for Oracle’s products
remains at the sole discretion of Oracle.
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Program Agenda
 Base Releases
 Patch Set and Patch Set Update (PSU) Releases
 Life Time Support Policy
 Recent Alerts & Issues
 Questions
 Appendix
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Base Releases
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RDBMS Base Releases
 Oracle 12cR1 (12.1.0.1)
– Linux x86-64
– Solaris (SPARC) 64-bit
– Solaris (x86-64)
– Microsoft Windows 64-bit
– HP-UX Itanium 64-bit
– AIX (PPC64)
– zLinux64
http://www.oracle.com/technology/software/products/database/index.html
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
RDBMS Base Releases
 Oracle 11gR2 (11.2.0.1)
– Linux x86 and x86-64
– Solaris(SPARC) 64-bit
– Solaris (x86-64)
– AIX(PPC64)
– HP-UX Itanium
– HP-UX PA-RISC
– Microsoft Windows 32 and 64 bit
– zLinux64 (11.2.0.2 full release)
http://www.oracle.com/technology/software/products/database/index.html
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RDBMS Base Releases
 Oracle 11gR1 (11.1.0.7)
– Windows Server 2008 32 & 64 bit
 Oracle 11gR1 (11.1.0.6)
– Linux x86
– Linux x86-64
– Windows 32-bit, 64-bit
– Solaris(SPARC) 64-bit
– AIX(PPC64)
– HP-UX Itanium
– HP-UX PA-RISC
http://www.oracle.com/technology/software/products/database/index.html
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Enterprise Manager Base Releases
 12.1.0.1 Cloud Control
– for Linux x86 (32-bit)
– for Linux x86-64 (64-bit)
– for Solaris Operating System (SPARC)
– for Solaris Operating System (x86-64)
– for IBM AIX on POWER Systems (64-bit)
– for Windows x86-64
– for HP-UX Itanium (64-bit)
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Patch Set Releases
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Database Patch Set Releases
 12gR1 12.1.0.2 (Patchset 1) expected between July and Dec 2014
– Linux x86-64
– Solaris (SPARC) 64-bit
– Solaris (x86-64)
– Microsoft Windows 64-bit
– HP-UX Itanium 64-bit
– AIX (PPC64)
– zLinux64
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Database Patch Set Releases
 11gR2 11.2.0.4 - Patch 13390677 (Terminal release)
– Linux x86, x86-64
– Solaris x86-64
– Solaris(SPARC) 64-bit
– Microsoft Windows 32-bit, 64-bit
– Linux system Z
– HP-UX Itanium 64-bit
– HP-UX PA-RISC 64-bit
– IBM AIX 64-bit
– Client only: 32 bit version of Solaris x86, SPARC, HP-UX, AIX
11.2.0.4 New Features
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Database Patch Set Releases
 11gR1 11.1.0.7 - Patch 6890831 (Terminal release)
– HP-UX Itanium
– HP-UX PA-RISC
– MS Windows 32-bit, 64-bit
– Solaris SPARC 64-bit
– Linux x86
– Linux x86-64
– IBM AIX
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Database Patch Set Releases
 10gR2 10.2.0.5 - Patch 8202632 (Terminal release)
– Linux 32 Bit, Linux 64 Bit
– Linux system z
– Solaris X86-64 bit
– Solaris (SPARC) 64 bit
– HP-UX Itanium, HP-UX PA-RISC(64 bit)
– IBM AIX on Power Systems ( 64 bit)
– Windows (32 bit) ( 64 bit) + Itanium
– Fujitsu BS2000/OSD (SX Series)
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Enterprise Manager Patch Set Releases
 Release Schedule of EM Releases / Patch Sets
Note 793512.1
 Enterprise Manager recommended patches
Note 822485.1
 Latest release 12.1.0.4 (Patchset 3) June 2014
 Over 11,000 bugs fixed and 100+ new features were added
 Full install with upgrade path
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Patch Set Update (PSU)
Releases
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Patch Set Update Notes
 Oracle Database Support Newsletter - Issue July 2014 Note 230.1
 Quick Reference to Patchset / PSU / CPU Numbers
Note 1454618.1
 Reference List of Critical Patch Update Availability(CPU) and Patch Set Update
(PSU) Documents For Oracle Database and Fusion Middleware Product
Note 783141.1
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 Exadata Database Machine and Storage Versions
Note 888828.1
 PSU Patchset updates
Note 854428.1
 Oracle Recommended Patches -- Oracle Database
Note 756671.1
 Database PSU-CPU Cross-Reference List
Note 1119703.1
 Database Security Patching from 12.1.0.1 onwards
Note 1581950.1
Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Latest Database PSUs
 12.1.0.1
– GI PSU4 - Patch - 18705972 (AIX/HP/zLinux) - Jul 2014
– GI PSU4 - Patch – 18705901 (Linux/Solaris) - Jul 2014
– RDBMS PSU4 - Patch 18522516 - Jul 2014
 11.2.0.4
– GI PSU3 Patch 18522509 – Jul 2014
– RDBMS PSU3 – Patch 18706472 – Jul 2014
 11.2.0.3
– GI PSU11 - Patch 18706488 - Jul 2014
– RDBMS PSU11 - Patch 18522512 - Jul 2014
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Latest Database PSUs
 11.2.0.2
– GI PSU12 – Patch 17272753 - Oct 2013 (LAST PSU)
– RDBMS PSU12 – Patch 17082367 – Oct 2013 (LAST PSU)
 11.1.0.7
– CRS PSU7 – Patch 11724953 - Apr 2013
– RDBMS PSU20 – Patch 18522513 – Jul 2014
 10.2.0.5
– CRS PSU2 - Patch 9952245 – Jul 2012
– RDBMS PSU12 – Patch 16619894 – Jul 2013 (LAST PSU)
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Latest Exadata Bundle Patches
 11.2.0.4
– BP9 – Jul 2014 (QDPE Recommended) *
 11.2.0.3
– BP24 – Jul 2014 (QDPE Recommended) *
 11.2.0.2
– BP22 – Patch 17380185 - Oct 2013
* Patch Numbers not available at time of writing.
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Life Time Support Policy
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Life Time Support Policy
 Oracle Database
– 12.1
Premier: Jul 2018, Extended: Jul 2021
– 11.2
Premier: Jan 2015, Extended: Jan 2018
Free Extended Support to Jan 2016
– 11.1
Premier: Aug 2012, Extended: Aug 2015
– 10.2
Premier: 31-Jul-2010,Extended: 31-Jul-2013
10.2.0.5 Sev1 fixes only (no security patches) to July 2015
– 10.1
Premier: 31-Jan-2009,Extended: 31-Jan-2012
 Sustaining: Indefinite applies to all above
Lifetime support policy:
http://www.oracle.com/us/support/lifetime-support/index.html
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Life Time Support Policy
 Enterprise Manager Grid & Cloud Control
– 12.1
Premier: Oct 2016, Extended: Oct 2019
– 11.1
Premier: Apr 2015, Extended: Apr 2018
– 10.2
Premier: Nov 2011, Extended: Nov 2014
 Exadata Storage Server Software
– 11.2.x
Premier: Sep 2014, Extended: Sep 2017
11.2.3.2.2 + : Extended Support fee will be waived from Oct 2014 – Sep 2015
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Recent Alerts & Issues
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Support Status Notes
 Database Support Status Notes
– 12.1.0
Note 1565065.1
– 11.2.0
Note 880782.1
– 11.1.0
Note 454507.1
– 10.2.0
Note:316900.1
 Exadata Support Status Notes
– 11.2
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Note 888828.1
Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Recent Alerts & Issues
 Install and Upgrade
– Disable Transparent HugePages on SLE11, RHEL6, OL6 and UEK2
Kernels
Note 1557478.1
– Querying V$ASM_FILE Gives ORA-15196 After ASM Was Upgraded
From 10gR2 To 11gR2 with an AU size > 1M
Note 1145365.1
– 11gR2 Dedicated Server Processes Have Large Usla Heap Segment
compared pre-11.2 (AIX only) Fixed 11.2.0.4
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Note 1260095.1
Recent Alerts & Issues
 Install and Upgrade
- Master Note For Oracle Database 12c Release 1 (12.1) Database/Client
Installation/Upgrade/Migration (Non-RAC)
Note 1520299.1
- 11.2 to 12.1.0.1 Grid Infrastructure and Database Upgrade on Exadata
Database Machine (useful for non-Exadata too)
Note 1555059.1
- Pre 12.1 Database Issues in 12c Grid Infrastructure Environment
Note 1568834.1
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Recent Alerts & Issues
 Database
– Memory corruption / various ORA-600/ORA-7445 using database links
between 11.2.0.4/12.1.0.1 and earlier versions
Note 18973907.8
– Drop column with DEFAULT value and NOT NULL definition leads to
logical corruption 11.2.0.4 +
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Fixed PSU2
Note 17325413.8
Recent Alerts & Issues
 Database
– After A Rebalance Operation, An ASM Disk Goes Offline In A RAC ASM
Configuration Fixed in 11.2.0.3.4
Note 1537143.1
– Process spin and/or ASM and DB crash if RAC instance up for > 248 days
(Solaris Only) 10.2 thru 11.2
Fixed in 11.2.0.4
Note 10194190.8
– Corruption in Rollback with Clusterwide Global Transactions in RAC
11.2.0.2/3
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Fixed in 11.2.0.4
Note 13605839.8
Other notes
 ACFS support for UEK3 (shipped with OL6u5) will be in 12.1.0.2 and is
available as one-off patch 16318126 on top of 11.2.0.4.2
 RAC and DB Support Tools Bundle Note 1594347.1
 MOS Outage planned Sat 18th 5am-10am UK time
See Appendix for older alerts!
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Questions
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Questions?
owen.ireland@oracle.com
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Older Alerts
 Database
– Join of temp and permanent table in RAC might lead to index corruption
Affects versions 11.2.0.3/11.2.0.4
Note 17761775.8
– Join of temp and permanent tables in RAC might lead to table corruption
11.2.0.3 only Fixed in PSU3 and 11.2.0.4
Note 13467683.8
– Unrecoverable error ORA-29701 in ASM I/O path (HP-UX/Solaris)
11.2.0.1+
Fixed in 11.2.0.3.PSU8
Note 1561271.1
– ORA-604 ORA-959 on object with Deferred Segment Creation
11.2.0.1+
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Fixed in 11.2.0.4
Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Note 1390632.1
Older Alerts
 Exadata
– Extremely heavy system load causes I/O failures leading to ORA-1578
where Write-back Smart Flash Cache enabled.
Fixed ESS 11.2.3.2.1
Note 1531673.1
– Core dump or possible data corruption when modifying uncompressed
blocks of an HCC-compressed segment.
Note 1502577.1
Applies to DBs 11.2.0.3.BP12 and earlier running HCC.
Fixed 11.2.0.3.BP13
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Older Alerts
 Install and Upgrade
– Essential Steps to take before Upgrading to 11.2.0.3 Grid
–
–
–
–
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Infrastructure/ASM
Note 1363369.1
ORA-600 [KKPO_RCINFO_DEFSTG:OBJNOTFOUND] On 11.2
Databases After Upgrade
Note 1308400.1
11.2.0.2 Materialized View fast refresh may fail with ORA-600 [21028].
Note 9873405.8
11.2.0.2 Patches not found upgrading Grid Infrastructure
Bug 10036834
MRP0 ORA-328 on switchover to standby after upgrade to 11.2.0.2
Fixed in 11.2.0.2.3
Note 11664046.8
Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Older Alerts
 Install and Upgrade
– 11.2.0.1 DBUA Shared_Pool Too Small ( Sun sparc)
Bug 9406095
– 11.1.0.7 Ora-1578 Blocks misplaced in ASM..compatible.asm < 11
and existing datafile resized
Note 965751.1
– 11.1.0.7 ASM rolling upgrade to 11.1.0.7 fails on RAC Note 742647.1
– 11.1.0.6 Various ora-600 errors during upgrade to 11g Note 579523.1
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Older Alerts
 Database
– Hang / SGA memory corruption / ORA-7445:[kglic0] with
CURSOR_SHARING using multiple shared pool subpools
11.2.0.2 Fixed in 11.2.0.2.9
Note 13550185.8
– ORA-600 or Data Corruption possible during shutdown normal/transactional/immediate
of RAC instances in a rolling fashion
11.2.0.2
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Note 1318986.1
Older Alerts
 Database
– ORA-600 [2015] during transaction rollback in undo block for COMPRESS
table
11.1.0.6 to 11.2.0.2
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Note 1191474.1
Older Alerts
 Database
– Intermittent logical corruption of LOB data during recovery
10.1 to 11.2 Fixed in 11.2.0.2
Note 1206814.1
– Segment header corruption if extent allocation operation is interrupted
9.2 to 11.2 Fixed in 11.2.0.2
Note 1229669.1
– OERI[25027] or [4097] in plugged datafile after CREATE CONTROLFILE
11.1.0.6 to 11.2.0.1
Fixed in 11.2.0.2
Note 1066229.1
– RFS in standby with a wrong location for archive log
corruption/overwriting datafiles when max_connections > 1
10.2 to 11.2 Fixed in 11.2.0.2
Note 1081961.1
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Oracle Support
 GCS – Global Customer Support; the analysts within Oracle Support
that own and work on Service Requests
 BDE – Bug Detection and Escalation; also part of Oracle Support,
these are engineers who have access to the source code to check for or
confirm the existence of a bug
 Sustaining Engineering – formerly known as DDR; the team within
Development that creates patches
 Base Development – the developers who work on the current and
future versions of the software, each owning a small section of code
 ACS - Advanced Customer Services; mission critical support services
for complex IT environments to help maximize performance, achieve
higher availability and reduce risk
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Terminology
 CPU –
a Critical Patch Update; in essence a CPU is a bundle which is released quarterly and only includes
security-related fixes. CPUs are cumulative, so a later CPU will contain all of the fixes from an earlier CPU for the
same patchset. CPUs are “molecular” which means groups of related fixes (“molecules”) can be excluded if they
conflict with existing patches. Also known as SPUs.
 PSU –
a Patch Set Update; another bundle released every quarter, the PSU contains critical bug fixes for its
intended patchset. Again they are cumulative, so they contain all fixes from previous PSUs for the same patchset –
they also include the CPU released on the same date. So for example PSUApr2010 includes CPUApr2010. There are
very specific rules about which fixes can be included in a PSU; nothing that affects optimizer query plans can be
included, nor anything that requires a configuration change. Port-specific bugs also cannot be included. Application of a
PSU will increment the last digit of the release number, e.g. PSUApr2010 for 10.2.0.4 results in the version becoming
10.2.0.4.4
 Overlay Patch –
when a one-off interim patch conflicts with a PSU, an overlay patch is required. This is
basically a merge of the patch you want and the PSU; Development aim to provide these automatically so they
shouldn’t actually be as much work as they sound.
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Terminology
 Interim Patch
this is the official name for a one-off patch
 Conflict – two or more bugfixes which modify the same source code files; if this is the case then only
one can be applied, otherwise the code for the fixes will need to be “merged” to produce a new label
 Merge – a combination of labels; if for example you have two bugfixes which touch the same files then
you would need to have those fixes merged together, producing one new patch with a new label
 Backport – also known as an OOB or One-Off Backport, this is a change or fix in a later piece of
code which is then retrospectively applied as a patch to an earlier level of the code e.g. a fix in 11.1.0.7
might then be backported on top of 10.2.0.5 and made available as an interim patch
 Patchset - A patchset is a tested and integrated set of product fixes. Patch sets provide bug fixes
only; they do not include new functionality and they do not require certification on the target system”…
but that has changed in 11.2.0.2 see later slides
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Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
HP-UX Itanium and Oracle Database Software
 Previously, Oracle announced that it would stop developing new
versions of its software on Itanium microprocessors. For example, that
meant version 12c of the Oracle database due out in early 2013 would
not be available on Itanium. However, a judge recently ruled that
Oracle has a contract to continue porting its software to Itanium
computers for as long as HP sells Itanium computers. Therefore,
Oracle will continue building the latest versions of its database and
other software covered by the judge's ruling to HP Itanium computers.
Oracle software on HP's Itanium computers will be released on
approximately the same schedule as Oracle software on IBM's Power
systems.
Press Release
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Patchset Grace Period
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