South London Membership Council 10 June 2014 Welcome Aurea Jones Director of Workforce Health Education South London Health Education South London: Update Aurea Jones Director of Workforce May-June 2014 Beyond Transition Realising our potential Health Education England Realising our potential • An organisation that can turn our 5-year strategies and HEE’s recently published 15-year strategy into reality • An operating model to drive quality improvement through the entire workforce locally and nationally • Preserving provider leadership locally and enhancing it nationally • Reducing duplication, spreading best practice, increasing efficiency – ‘One HEE’ • A sustainable and value-for-money model with good governance www.hee.nhs.uk Case for change • We must create One HEE: one statutory body with a clear vision, purpose, and culture creating greater alignment between the local and the national • Our operating model must allow HEE to focus on the transformation of the whole workforce, the length and breadth of the organisation • We must ensure HEE meets the standards of governance and process expected of a single statutory non departmental public body and create greater alignment with the rest of the system • We must deliver the DH requirements to reduce running costs by 20% (-£17m) and the number of senior posts paid over £100k by at least the same amount • We must continue to be as efficient as possible in non-staff running costs to help meet our challenges www.hee.nhs.uk One Health Education England Local functions National and Nationwide functions HEE Board and Chairman Chief Executive Executive Team including National directors (geography) x4 DEQ x 4 and HoF x 4 13 Local Directors + 13 Chairs + 13 Vice-Chairs + 13 PG Deans Workforce Planning Identifying the numbers, skills, values and behaviours to meet current and future patient needs Attracting and recruiting the right people to the posts we have identified Using NHS Careers, values based recruitment, Oriel, return to practice and widening participation Commissioning excellent education and training Using our financial and contractual levers to ensure that the next generation receive high quality training that equips them to provide high quality care Lifelong investment in people Supporting our staff to be the best they can throughout their careers, including the training and development of non-professional staff Enablers – supporting the delivery of our core business functions. Workforce strategy and transformation What does this mean for… HEE local? • Build on 13 LETBs as local footprint of HEE • A focus on workforce development and transformation and stakeholder engagement • Delegated HEE budgets retained • Good governance through the independent Chair • Enhanced provider leadership with Vice-Chair filled by provider CE • Supported by a Local Director and Postgraduate Dean as part of ‘One HEE’ to improve alignment between local and national www.hee.nhs.uk Key engagement questions 1. What more could be done to strengthen provider and wider system engagement? 2. What further could be done to fully embed the concept and practice of One HEE? 3. What further work could be done to develop the proposed model and ensure the case for change is fully met? 4. What functions, projects or processes should be stopped, started or kept to ensure the delivery of strategic and mandate priorities? 5. HEE is committed to its staff, what more could be done to support them and HEE’s aim to be a Top 100 Employer? www.hee.nhs.uk How we collect your views • During staff and stakeholder events • All comments back to hee.beyondtransition@nhs.net www.hee.nhs.uk Membership Council Feedback: Be more transparent about future dates Create a sub group to enable constituencies to contribute between meetings Membership Council drive agenda items more Use the Membership Council to shape future direction Set place/venue to hold meetings Info/engagement been a good level, not too much or too little Communicate actions via Annual Review Applications open today Information & application forms can be found at: southlondon.hee.nhs.uk/news Closing date: 4 August 2014 Health Innovation Network: Update Zoe Lelliott Director of Strategy & Performance Update for Membership Council 10 June 2014 Zoë Lelliott Director of Strategy and Performance Update from the Health Innovation Network • Looking back on 2013/14 • Brief over-view of the Clinical Themes Our 2013/14 Annual Report has just been produced • Our first Annual Report has been an opportunity for us to reflect on the achievements of the Health Innovation Network over the past year Highlights from 2013/14 (1/2) • Established a vibrant AHSN, with a clear strategy and rigorous approach to service improvement, and effective governance structures (Board and Membership Council) • Engaging with stakeholders in our Clinical Themes (prioritised on local public health needs); initially Diabetes, then in latter half of year, MSK, Dementia and Alcohol – in order to develop priorities and specific projects • Appointed strong leadership teams (led by member CEOs as SRO, clinical directors, programme managers and patient representatives) in each of our priority areas; now focusing on delivery of specific projects and implementation of best practice Highlights from 2013/14 (2/2) • Worked with our diverse membership to: • Ensure that our work programmes are complementary to the many local initiatives, and build on these strong foundations • Foster close working with our partner organisations across South London, including HESL, KHP, the CLAHRC and CRN • Built collaborative working with industry, including multiple contacts with relevant businesses in all clinical areas, and some developing partnerships. Leadership of the SBRI process in Diabetes, and joint working in Dementia • Influenced strategy development across the local health and care system, including involvement in the Mayor’s London Health Commission and local NHS England 5 year planning process Looking forward to 2014/15 Strong foundations: Delivery required in 2014/15 New project management team in place Achievement of project milestones and outcome measures New offices, co-locating all clinical and innovation themes New challenges: Reduced NHS England funding Requirement to deliver Patient Safety Collaborative within resources Demonstrate relevance to local commissioners Facilitate joined up health and care pathways, and crossboundary working Increase the focus on prevention, health promotion and self-management Clinical Themes: Musculoskeletal Project 1 – managing OA in primary care •Audit of compliance in GP practices, with benchmarking of performance data Why MSK? • A high burden of chronic disease & chronic pain, leading to disability • High costs & growing demand for secondary care •Developing educational tools with HESL to support GPs & other primary care practitioners •Co-design of improvements to patient pathways Project 2 – implementing NICE approved intervention for knee pain (ESCAPE) •implementation of this exercise based programme, supported by website for professionals and patients •CCG adoption of ESCAPE Project 3 – productivity in secondary care • Adoption of high volume models of elective care which deliver on quality and cost metrics Clinical Themes: Dementia Projects focusing on Patients and Industry Partnerships Small Business Research Initiative (SBRI) • Working with a private company (IXICO) to develop an electronic care planning tool, individually tailored to support people with Dementia and their families • “proof of concept” award for delivery in 2014 Care homes forum • Brings together all care home providers across South London to innovate and share best practice Co-creating Patient Experience measures • How to measure what is important to people with Dementia and carers about the care they receive? Clinical Themes: Diabetes PROJECTS 1. Improving self-management of insulin therapy 2. Management of unscheduled care in hypoglycaemia and hyperglycaemia OBJECTIVES • Improving access to and appropriate use of technologies • Improving the integration of care pathways 3. Improving uptake of Structured Education • support for patients to selfmanage their condition 4. Medicines use: investigation of insulin prescribing • optimise use of resources 5. Retinopathy / maculopathy (to be launched 09/14) • Improve integration of care and information sharing Clinical Themes: Alcohol Common leadership & projects across CLAHRC, HIN, KHP • Alcohol-related Frequent Attenders (AFAs) – Reviewing care records of AFAs to determine where early intervention could make a difference to outcomes – Developing pathways to identify and treat alcohol issues proactively, within other clinical settings • Identification and Brief Advice (IBA) – Baseline; population survey to determine penetration of tool – Identifying and addressing process barriers to IBA delivery in key settings – Use of technology to expand direct delivery to a wider population We need your support to make it happen… In order for the Health Innovation Network and our Clinical Themes to be really successful, we need: • Staff in your organisations to get involved in our work programmes and individual projects, providing expert advice and guidance • Your help to indentify leaders of the future, ensuring we make the right appointments to key roles, such as Innovation Fellows • Our member organisations to volunteer as pilot sites to implement our projects and innovations Thank you hin-southlondon.org hin.southlondon@nhs.net 0207 188 9805 End of Life Care Kate Heaps Chief Executive Greenwich & Bexley Community Hospice End of Life Care Development of an Education and Training Strategy for South London Context • Health services in S London serve a population of approximately 3 Million people and have an incidence of approximately 19,000 deaths per annum. • Approximately 0.6% of GP’s registered population will die each year • Main causes of death: – – – – Cancer Organ failure Dementia/ frailty Sudden death • Nationally, the death rate is predicted to increase by 17% by 2030; this is an additional 3,200 deaths per annum in S London. Context • ½ of dying people will die in Hospital, but when people are asked about their preferred place of care, majority state a preference for Home or Hospice (Gomes, 2013) • Nationally, the proportion of deaths in the usual place of residence continues to increase. 43.7% in 2012, up from 37.9% in 2008 • London has the widest range of values for deaths at home. Sutton (15.9%) lowest home deaths, City of Westminster (24.9%) second highest in England • Implementing Electronic Palliative Care Co-ordination Systems (EPaCCS) affects place of death, with an extra 90 deaths occurring in the usual place of residence per 200,000 population each year above the underlying increase in rates experienced across England (NHS Improving Quality, 2013) • People under care of SPC/ hospice more likely to die at home (GBCH, 53%) • People over 85 years, those with a non-cancer diagnosis, BAME community are less likely to access Specialist Palliative Care Context – Quality and cost issues • Quality of care variable • National Survey of Bereaved Relatives • Londoners who die in hospital following an emergency admission have a longer length of stay than the National average • Withdrawal of the Liverpool Care Pathway from hospital • Social care and hospital costs in the final year of life are estimated to be £10,130 per person (Georghiou, 2012); this does not include primary care, community care and prescribing costs. • There is evidence that implementation of Electronic Palliative Care Co-ordination Systems like Coordinate My Care could save at least £538,650 for a 3 Million population each year (NHS Improving Quality, 2013). • Significant burden on carers (people who are married are more likely to be able to achieve a home death if this is their wish (Gomes, 2013)) What’s happening? • HIN workstreams: – Cancer – Dementia – Patient Experience • • • • • • The South London CLARHC End of Life Care theme (outcomes) London Cancer Alliance – Palliative Care Group NHS London – End of Life Care CLG Coordinate My Care ( spread and evaluation) Advance Care Planning Health Education South London Training and Education Strategy (CEPNs and Strategic Investment Funding) • Which areas are doing good things to improve access to care for particular groups (early detection and referral, BAME/ non malignant) how can this good practice be shared and implemented? • Other ideas? Outcomes: short term objectives • An inclusive Palliative and End of Life Care collaborative across and beyond South London • A common set of measures to capture patient needs and outcomes • measures which work hard for us (capture needs, complexity, outcomes and can deliver quality indicators) • aligned with other initiatives (Funding Pilots in England, national MDS, national outcomes initiative, NICE Quality Standards, ELCQuA) IMAGE Map produced by CLAHRC East Midlands’ Outcomes: medium term objectives To implement the common set of measures to capture patient needs and outcomes Work towards linked / pooled outcome data • to better understand the population needs and outcomes • to support evaluation of interventions • to support quality improvement • to enable realistic and meaningful benchmarking IMAGE Map produced by CLAHRC East Midlands’ Outcomes: long term objectives Regularly map casemix-adjusted outcomes across South London Established platforms to evaluate the complex interventions of palliative and end of life care IMAGE Principles: Inclusivity, patient- and family-centeredness, bridging evidence and practice Map produced by CLAHRC East Midlands’ Coordinate My Care London EoLC Clinical Network Hospices Primary Care London Cancer Alliance GSF Steering Group Social Care ADaSS EoLC Group Care Homes CLARHC HIN Dementia Theme Community providers Acute Care Strategy Vision – a work in progress To ensure that the health and social care workforce in South London have the skills and confidence to care for the dying regardless of where they are cared for. The implementation of the strategy will ensure incremental improvements and spread of high quality end of life care to all those who need it, regardless of patho-physiology, place of care or other characteristics which may have an impact on access to care. Strategy Aims (draft) • To promote the development of a well trained workforce, leading to improvements in the quality of EoLC, including increased patient choice, improved quality of communication and increased levels of patient & carer satisfaction. • To contribute to the development of a culture within the health & social care workforce in which death will not be regarded as a failure and a good (expected) death is seen as a successful care outcome. • Ensure a full range of education and training opportunities related to the end of life care pathway are available across South London. • To focus on the education and training of all groups of staff including non registered staff and volunteers • To provide opportunities for staff to develop their careers with clear opportunities for progression into more technical/ skilled and/or senior roles Strategy Aims (draft) • To increase the choices available and improve the experience of care for dying people and their relatives by having a more competent workforce across all care settings. • Enable those responsible for end of life education and training commissioning to procure training from a full range of local education providers in a systematic and strategic manner. • Ensure that those involved in the delivery of end of life care education and training have the capacity to meet the challenges set out above. • Develop consistent standards for education training delivery across S London and to share learning more widely • Develop networks and relationships with and between specialist palliative care providers who can provide ongoing guidance & support for health and social care staff delivering end of life care. • Support the development of competencies which have recognition and transferability across health and social care settings Workforce Underpinning Principles for End of Life Care Education and Training Good end of life care is underpinned by: • An active and compassionate approach to care that ensures respect for and dignity of the patient and family • Partnership in care between the patient, family, health and social care professionals • Regular and systematic assessment of patient/carer needs incorporating patient consent at all times • Anticipation and management of deterioration in the patient’s state of health and well-being • Advance care planning in accordance with patient preferences • Patient choice about place of care and death • Sensitivity to personal, cultural and spiritual beliefs and practices • Effective coordination of care across all teams and providers of care (in statutory, voluntary and independent sectors) who are involved in the care of patient and family What do we need to do? • Identify and address gaps in workforce capacity • Determine the current level of education and training provision in order to inform a gap analysis across the sector • Address gaps in end of life care education provision • Develop appropriate education packages to meet the needs of all staff across all care sectors, including care homes, acute, primary and voluntary sector service providers • Promote the development of “core” training packages and implement innovative methods of delivery • Provide training in communication skills (at a level appropriate to the practitioner) for all staff across all sectors • Ensure that content of courses encompasses all aspects of the end of life care pathway Domains of Care Workforce Groupings 1. Volunteers 2. Health and Social Care Assistants/Non Registered Workforce 3. Registered/Professional Health/Social Care Workforce 4. Medical What’s already in place? (commissioned) • Care Homes EoLC Programme • S London Hospices Collaborative – QELCA programme – Volunteers Project – Certificate in fundamentals of care – Assistant Practitioner Development • Southwark CEPN – initial focus on end of life care Questions kateheaps@gbch.org.uk London Connect Sam Meikle Director South London Membership Council 10 June 2014 Our time together 1. What is London Connect? 2. Our work in Information Governance 3. Your views on our work and potential links to reduce duplication of effort Bringing people and information together to improve care Online records Information governance Benchmarking The perfect world looks and feels like 1 2 People exist as they are Often confused, fearful We aim to increase: 3 4 Awareness Understanding 5 6 Motivation 7 Action Commitment Bringing people and information together to improve care Online records Information governance Benchmarking Information Governance • What does IG mean to you? • When it works well, it looks like… • When it doesn’t work well, it looks like… Information Governance Community To promote safe and appropriate sharing of information to improve patient experience and outcomes across London Top five barriers to information sharing IG Professionals Survey Responses 1. Lack of understanding of legal technicalities 2. Lack of leadership and vision 3. Inter-organisational working is difficult 4. Can’t do culture 5. Finding resources to implement when facing cuts Five priorities, as voted by the community Creating standard informationsharing agreements Securing consent across integrated pathways Good practice: systems and technology Improving IG education and training Communicating effectively with patients Four broad themes 1. Raising awareness with service professionals 2. Raising awareness with the public 3. Developing new IG tools and solutions 4. Systems and technology to facilitate IG Practical actions Secure #CutTheCord2014 (fax to secure email) Harmonise London IG Passport (unified training standards) Privacy notices Standardised Information Sharing Agreements Common language on consent Shared awareness materials Engage A series of citizen events Your views 1. What area(s) will deliver most benefit for you and your team? 2. Are there areas of greater impact we could focus delivery on? 3. Who can we link with to reduce duplication of activity and isolated implementation? Information and technology are just tools Questions Samantha Meikle Director, London Connect samantha.meikle@londonconnect.org www.londonconnect.org Break and refreshments Health Education South London: Workforce Planning Graeme Jeffs Head of Workforce Development Workforce Planning South London Membership Council Tuesday 10th June 2014 Graeme Jeffs Head of Workforce Development Purpose 1. Outline how and why you can get involved in workforce planning this year 2. Answer your questions about the process 3. Gather your views on current workforce issues 68 68 The process 3 HESL timeline Directors of Nursing, HRDs and HEIs meeting Pre-populate Demand Projections from previous years Apr May Jun HESL Board review 2nd cut workforce Trusts return demand projections Jul Aug Sep Final submission to HEE Oct Nov Dec 2014 HESL Board approve Plan Circulate demand template to stakeholders HEI capacity data gathering HESL Board meet to review workforce forecast First cut LETB forecast demand submissions to HEE Bespoke stakeholder and professional engagement First cut workforce investment Plan to HEE Workforce Planning Advisory Group designs the overall process, reviews the outputs and recommendations, provides advice to the Board. Meetings: June, August, and October HESL Board approves submissions to HEE, takes delivery of the Workforce Planning numbers, and signs off education commissions. Meetings: June, August, October and December South London Membership Council discusses workforce planning process, and discusses the overall priorities for investment.Meetings: June and October 3 Members questions A cross-section of the Membership Council asked the following questions: • What’s changing in terms of workforce planning and will it make a difference? • What is the split of commissioning responsibilities across London LETBs? • Broadening Foundation – what will happen in South London? • What will the Conference cover on 8th July? • What is the likely impact of safer staffing and 7 day a week working? 71 71 London split LETB HESL HENCEL HENWL Lead responsibility Dietetics Physicians Associates Occupational Therapy Operating Department Practitioners Healthcare Scientists Speech and Language Therapists Radiography (Diagnostic and Therapeutic) Podiatry Child and Adolescent Psychotherapy Clinical Psychology & IAPT Physiotherapy Pharmacy (pre reg and tech) Dental Care professions Cytoscreening Generic responsibility Community Nursing: Health Visitors; District Nurses; Occupational Health; School Nurses Adult Nursing Child Nursing Mental Health Nursing Learning Disability Nursing Midwifery 72 72 Broadening Foundation Underpinning Principles 73 73 Broadening Foundation Recommendations 1. Educational supervisors should be assigned to foundation doctors for at least one year, so they can provide supervision for the whole of Foundation Stage 1 (F1), Foundation Stage 2 (F2), or both years. 2. Foundation doctors should not rotate through a placement in the same specialty or specialty grouping more than once, unless this is required to enable them to meet the outcomes set out in the Curriculum. Any placements repeated in F2 must include opportunities to learn outside the traditional hospital setting. 3. a) At least 80 per cent of foundation doctors should undertake a community placement or an integrated placement from August 2015. b) All foundation doctors should undertake a community placement or an integrated placement from August 2017. It should be noted that both community and integrated placements are based in a community setting, and that an acute-based community-facing placement is not a substitute. 74 74 Broadening Foundation Recommendations Community placements These involved the trainee being based in the community on a four-month placement. Examples of community placements included general practice, psychiatry, public health, palliative care, general practice with public health, community geriatrics and genito-urinary medicine. Blended examples, with the trainee still based in the community, included: 1. split general practice/community specialty, with three days in general practice and two in another community setting, such as substance abuse medicine, contraception and sexual health, palliative care, public health 2. psychiatry, with one month spent in acute medicine and the following three in psychiatry 3. an eating disorder unit, with some acute work in an emergency assessment unit. 75 75 Broadening Foundation Challenges • Sufficient community placements with sufficient clinical content to meet the Foundation Curriculum • Backfill of service provision in acute trusts as Foundation Doctors move into community or psychiatry posts • Questions remain about the disposition of medical tariff • Developing appropriate supervision arrangements in new working environments 76 76 Conference 21st Century Care: The People Dimension 8th July What is the future shape of health and care services in the medium term? What are the implications of this on the structure and skills of the workforce? How must we change the current workforce planning and delivery system? How can this be achieved? 77 77 Safer staffing The national plan includes indicator data being published on the NHS Choices website. Trusts are expected to have on their own websites: • The full data collection so that the public can view all wards in one place for the Trust • The 6 monthly Trust Board report that contains the details regarding the capacity and capability of wards • The monthly Board report relating to planned versus actual staffing variances What impact will this have on how Trusts forecast their demand for newly qualified staff? 78 78 Safer staffing Local Vacancy rates Local Education and Training Board Number FTE vacant posts Vacancy Rate South London 1,325.67 18% North Central and East London 1,593.09 14% East of England 896.5 12% Yorkshire and Humber 879.76 11% North West 1883.34 10% Kent Surrey and Sussex 1243.97 10% South West 1637.57 9% West Midlands 1113.58 8% East Midlands 1360.92 8% Wessex 282.12 7% North East 349.72 6% North West London No Data provided No Data provided Note: based on NHS Employers survey data with low return from South London – 2/13 trusts Are these vacancy rates accurate and if so what could we do to support employers? 79 79 Summary Issue Description Safer staffing levels, and Broadening Foundation • Increased scrutiny on ward level data for each trust • More community placements needed Delivering personalised care in out-ofhospital settings • New skills needed to deliver personalised care in outof-hospital settings • Need to support culture and behaviour change towards preventative care and empowering patients and carers Challenges in recruitment and retention • High vacancies and turnover • 'Ticking time bomb' in some professions: age profile means shortages expected when staff retire • High cost of living in London 1 2 3 12 Table work In your tables: • Take 5 minutes to discuss and debate what you’ve heard • Discuss the 3 key areas you want us to keep in mind when making educational investment decisions • Any changes you would propose: ideas to spread 11 Table work What should HESL response be to these issues? 1 2 3 Any other issues you would highlight? Safer staffing levels, and Broadening Foundation Delivering personalised care in out-of-hospital settings What examples of good practice in London should we spread? Challenges in recruitment and retention 13 Health Innovation Network: South London Patient Safety Collaborative bid Melissa Ream Special Projects Manager Patient Safety Collaborative South London 10 June 2014 @HINSouthLondon Responding to Francis and Berwick “Following Don Berwick’s recommendation, NHS England will establish a new Patient Safety Collaborative Programme across England to spread best practice, build skills and capabilities in patient safety and improvement science, and to focus on actions that can make the biggest difference to patients in every part of the country. They will be supported to systematically tackle the leading causes of harm to patients. The programme will start in April 2014.” The government’s response to Francis, November 2013 The national patient safety context - NHS England June 2014 update • Academic Health Science Network footprint for patient safety collaboratives has been confirmed • Chris Streather nominated as National Patient Safety Clinical Champion • Revised HIN contract with NHS England includes mandatory funding allocation of £233K for patient safety (to be ring-fenced from total HIN budget) • Additional funding will be available from NHS England amounts and bidding process still to be determined • Common success measures across national collaboratives National Guidelines on Success Measures Excerpts from HIN contract with NHS England Outputs Details on the measures for success from the Programme will be co-produced with AHSNs. They will include the following for the Programme as a whole: • Establish improvement collaboratives covering the fifteen defined AHSN geographical areas by the end of 2014/15. • Ensure every provider and commissioner of NHS-funded care is involved in collaborative patient safety improvement activity by the end of March 2019. • Ensure fundamental involvement of patients and carers in the work of the Collaboratives, including planning of improvement initiatives and implementation. • Develop a measurement framework for the Patient Safety Collaborative programme by the end of 2014/15. • Ensure NHS staff from board to ward participate in identified development initiatives that support collaborative improvement activity and improve their knowledge and skills in the practical application of improvement science. • Demonstrate measurable reductions in harms that are identified as priorities for action by the Patient Safety Collaboratives themselves. Developing a Patient Safety Collaborative in South London – Current Status •South London collaborative design being developed based on learning from Institute for Healthcare Improvement (IHI) •Focus on effective planning approach prior to launch of the programme •Clinical Lead Jennie Hall appointed •First engagement events held in May •Programme initiation document / bid due July 2014 •Aim is for initial programmes to be operational by Autumn 2014 Networks Knowledge sharing Change package / interventions Consistent measurement & Evaluation The collaborative’s overall aim will be to help member organisations 88 period reduce avoidable harm in priority areas over a three year Proposed Governance Structure Patient Safety Governance Programme HIN Governance Board/ Faculty of Clinical Experts KHP Joint HESL/HIN Membership Council CRN SRO / Clinical Directors HIN Board CLAHRC Industry Advisory Board HESL Executive Team INNOVATION THEMES Alcohol Education & Training Cancer Wealth Creation Diabetes Patient Experience Dementia London Connect MSK Information Senior Programme Manager Programme Support / Contracts Clinical Improvement Work streams CLINCAL AREAS Leadership Workstream Measurement Work ream Organisational Teams Priority Areas Patient Safety National Programme Board (IHI Breakthrough Approach) Engagement / Patient Experience Work stream CLAHRC is working with HIN to develop a robust measurement and evaluation workstream The work will build on existing data sets, e.g. Patient and Staff Engagement Workstream The engagement workstream will build on existing South London networks and seek to lead improvement from the future, which could draw from a variety of tools Board Leadership will be a year 1 priority, supported by Professor Jim Reinertsen ‘Leadership for safety’ masterclass held for South London Board members in May Provided leaders with specific horizontal strategies for leaders – House-wide daily safety briefings – Reality rounding – Edgar Schein’s primary methods by which leaders change organisational culture There is strong potential to build these strategies into the collaborative programmes, and to provide additional training and coaching Early advice from Reinertsen on setting up the South London Collaborative Base our work on evidence Focus on a few meaningful things Transparency is a force for improvement Have a ‘premortem’ – to ensure sustainability Core priorities will be based on national list Topics to be chosen by providers, based on: interest; current performance; CQUIN; overlap with HIN, HESL and CLAHRC priorities; Reinertsen list Topic area Patient Safety Topic The ‘essentials’ NHS Outcomes Framework improvement areas Other major sources of death and severe harm Vulnerable groups for whom improving safety is a priority Measurement Leadership VTE Falls People with Mental Health needs HCAI Handover and Discharge People with Learning Disabilities Pressure Ulcers Nutrition and hydration Children Maternity AKI Medication Errors Deterioration in adults Offenders Sepsis Acutely ill older people Deterioration in children Medical Device Errors Transition between paediatric and adult care Feedback so far suggests we draw our early (Year 1&2) priorities from the following areas Topic area Patient Safety Topic The ‘essentials’ NHS Outcomes Framework improvement areas Measurement Leadership VTE Other major sources of death and severe harm Falls Vulnerable groups for whom improving safety is a priority People with Mental Health needs HCAI (UTIs) Handover and Discharge People with Learning Disabilities Pressure Ulcers Nutrition and hydration Children AKI Maternity Medication Errors Deterioration in adults Offenders Sepsis Acutely ill older people Deterioration in children Medical Device Errors Transition between paediatric and adult care Where possible (highlighted in blue), we would like focus effort on patient groups with Dementia, Diabetes and MSK (HIN Clinical Themes) Topic area Patient Safety Topic The ‘essentials’ NHS Outcomes Framework improvement areas Measurement Leadership VTE Other major sources of death and severe harm Falls Vulnerable groups for whom improving safety is a priority People with Mental Health needs HCAI (UTIs) Handover and Discharge People with Learning Disabilities Pressure Ulcers Nutrition and hydration Children AKI Maternity Medication Errors Deterioration in adults Offenders Sepsis Acutely ill older people Deterioration in children Medical Device Errors Transition between paediatric and adult care Clinical Improvement Workstream IHI Collaborative Approach: Helping to make this a success Clinical improvement workstream approach will be based on the IHI Breakthrough Model Institute for Healthcare Improvement BTS model. Clinical Improvement - Year 1 Plans •Select 2-3 priority safety areas from the national list •Establish breakthrough collaborative learning sets in each area (dependent on funding available) •Assumptions: • Two year programme per theme • Deliver in two phases: • Year 1 – • learning sets for up to 5 providers / commissioners (competitive application / self-selecting, 5 individuals from each provider) • Establish measurement & evaluation • Year 2 – • Continue core learning sets established in year 1 • ‘Sustain and spread’ – enrol additional participants •Potential to partner with other AHSNs to establish 4-6 collaborative opportunities for London providers to join Aim of the session – IHI Breakthrough Collaborative Approach What are the opportunities for the HIN and its members? How might a breakthrough collaborative programme benefit you? What are the risks? Opportunity costs? How could you be involved? What could you offer? Eg ideas, facilitators, support, training, venues, IT,other resources Making a patient safety IHI breakthrough collaborative programme work … Strengths Weaknesses How can we enhance this idea further to make it fit our needs better? How can we increase and demonstrate its value? Think about the weak points – what can you do about them? What can we do to improve this idea? Opportunities Threats How can we test this idea, learning from this to enhance implementation? What new possibilities are opened up by this idea? How can we capitalise on them? What could go wrong when we try to implement this idea and how can we avoid this? Who will raise objections? How can we modify this idea to reduce this? Feedback Working together at your tables, record your observations on the template provided Nominate a person to share your table’s top 1-2 observations with the room: Before you go to lunch... • Post your template on the wall • Have a quick read of others over lunch Summary and Next Steps Proposed Next Steps (subject to final bid approval) June 2014 July – Aug 2014 • Health • Recruit Foundation Faculty / Bid Project • Patient Safety Resource Collaborative • Develop Bid frameworks • Priority Areas for Confirmed improvement, • Recruit Interim leadership, Project measurement, Support engagement Officer • Explore joint work with other AHSNs Sept – Dec 2014 Jan 2015 onwards • Resource in place • Launch leadership workstream • Launch measurement workstream / collect baseline • Enrol participants • Launch breakthrough collaborative groups for priority areas Thank you Health Innovation Network hin.southlondon@nhs.net 0207 188 9805 www.hin-southlondon.org Additional Slides Institute for Healthcare Improvement BTS model. American Diabetes Association et al. Diabetes Spectr 2004;17:97-101 Copyright © 2011 American Diabetes Association, Inc. Reality Rounds: A Leadership Practice to Improve Implementation of “Vertical’ Processes 1. Pick a major safety practice critical to your aims for this year 2. Develop a scripted set of questions designed to expose operational barriers to implementation of that practice, and to drive positive feedback to staff who know and implement the practice 3. Commit the leadership team to round – – – CE 1 hour per month Director 1 hour per week Unit manager 1 hour per day 4. Fix the operational problems you learn about 5. Pick another safety practice, and repeat An example script: Hi, I’m ____, the Medical Director for Surgery. Do you have a minute to chat about the hospital’s work in infection control? I see this patient has a urinary catheter. Could you tell me the elements of the “bundle” for preventing infections in this patient? Great job! So here’s a question. Which of the elements of the bundle is hardest for you and the other nurses to implement? Thanks. Let’s move beyond bundles: are there any other things that worry you about patients getting infections in our hospital? As long as we’re chatting, do you have any other concerns about safety, either of the patients, or of the staff? 109 Thanks! House-wide Daily Safety Briefings: A Leadership Practice to Build “Sensitivity to Operations” 15 minute daily meeting of key operational leaders, led by Chief Executive Agenda: – Quick report on housewide safety status: “It’s been X days since our last Serious Safety Event and Y Days since last employee lost work day event.” – Brief scripted report on any safety issues from each manager, including security, facilities, bio-med… – Brief follow-up on any previously identified urgent safety issues Note: Generally works best around 830 or 9 am, allows managers to have their own “pre-huddles” with their teams. Note: Don’t skip Saturday and Sunday! Note: Don’t ignore nights! 110 RAND Patient Safety Strategies Ready for Adoption: Strongly Encouraged 1. Preoperative checklists and anesthesia checklists to prevent operative and postoperative events 2. Bundles that include checklists to prevent central line–associated bloodstream infections 3. Interventions to reduce urinary catheter use, including catheter reminders, stop orders, or nurse-initiated removal protocols 4. Bundles that include head-of-bed elevation, sedation vacations, oral care with chlorhexidine, and subglottic suctioning endotracheal tubes to prevent ventilator-associated pneumonia 5. Hand hygiene 6. The do-not-use list for hazardous abbreviations 7. Multicomponent interventions to reduce pressure ulcers 8. Barrier precautions to prevent health care–associated infections 9. Use of real-time ultrasonography for central line placement 10. Interventions to improve prophylaxis for venous thromboembolisms http://archive.ahrq.gov/clinic/ptsafety Patient Safety Strategies Ready for Adoption: Encouraged 1. Multicomponent interventions to reduce falls 2. Use of clinical pharmacists to reduce adverse drug events Documentation of patient preferences for life-sustaining treatment Obtaining informed consent to improve patients’ understanding of the potential risks of procedures 3. Team training 4. Medication reconciliation 5. Practices to reduce radiation exposure from fluoroscopy and CT 6. The use of surgical outcome measurements and report cards, such as those from ACS NSQIP 7. Rapid-response systems 8. Use of complementary methods for detecting adverse events or medical errors to monitor for patient safety problems 9. Computerized provider order entry 10. Use of simulation exercises in patient safety efforts http://archive.ahrq.gov/clinic/ptsafety Lunch @HINSouthLondon @HealthEdSL Welcome Back Richard Sumray Chair Health Education South London Barbara’s Story Eileen Sills Chief Nurse & Director of Patient Experience Guy’s & St Thomas’ NHS Foundation Trust Barbara’s Story Eileen Sills, CBE Chief Nurse & Director of Patient Experience June 2014 Background • As a trust we pride ourselves on the standard of care we give, but feedback told us we don’t always get it right, we don’t focus on the small things, and we don’t always put ourselves into the shoes of a patient • Our CQUIN expected us to raise the level of awareness around dementia • Therefore in April 2012 we set ourselves a challenge – to train 13,200 of our staff in a year on the needs of older people and those with a dementia. • But how? Through a power point presentation? Through briefings? Putting a patient in front of 13,000 staff…. NO You create a film, so simple but so powerful - you create a drama, which pricks the conscience of the workforce Barbara’s Story • • • • • • September 2012 we launched Barbara’s Story, making it mandatory for all staff to attend The 12 minute film which turned out to be episode one is shown and then pulled apart and debated by staff. Delivered only by the Chief Nurse and the Safe Guarding team to ensure consistency Within 6 months 10,000 staff had seen the film, word of mouth spread and other organisations wanted it. With the support of the Burdett Trust episode one was turned into a training package free for distribution, and in addition 5 further episodes were filmed tracking her journey as her health changes. All episodes are available in a training package from the end of March. To date 13,500 of our own staff have been trained, 900 copies of Barbara’s story have been distributed and the team have trained many staff externally The initial impact • Due to its simplicity many found themselves becoming very emotional • The whole organisation just began to talk about Barbara's Story • Barbara has become the most well known person in the Trust – even more then Florence Nightingale • Everybody wanted to be part of it, we didn't have to chase staff to attend, Barbara’s story pricked the heart of the organisation, giving staff permission to talk about kindness alongside hard metrics • We identified staff who needed help in their personal lives Formal Evaluation • Formal evaluation led by London South Bank University • 1240 staff sent written comments & 67 staff participated in 10 focus groups • 6 themes emerged from the written comments – Personal reflections on the film – What I will do in my personal life – What I will do in my professional life – What the organisation should do (general comments and training) – What others should do – Other comments • Most comments related to what staff would do in their professional lives Findings • Raised awareness of the needs of older people and those with a dementia • Evidence of staff doing things differently • Prompted staff to think more broadly rather then just in their own silo • Evidence of a culture change, making the Trust values real • Evidence that staff felt more able to give more time and supported to give more time • Specific examples of how to do things differently and suggestions for the future Key Messages • • • • • • • When we launched the film on the 21st September 2012, we never expected the impact that this film would have It has been an emotional journey, one which has been very humbling, but at no time was it difficult Its given our staff permission and supported our staff to always put the patients first, but its also making us focus on the well being of our staff It is entirely possible to train 13,000 staff in a year face to face in addition to doing the day job It has to be led by the top of the organisation Keeping it simple made a difference Giving it away free to anybody who wanted it made a difference Next steps for us… • • • • • We showed episode 6 for the final time in a public showing on the 28th March All episodes have been produced into a comprehensive training package and is free to anybody who wants it. A 30 minute version of all episodes have been produced into a film which will be put onto You tube this month We have to embed the learning from the films and this will be undertaken at individual team level Barbara’s story has challenged us to think creatively on how we train our staff in the future We are all very different people for doing this Health Education South London: Team Up Andrew Frankel, Postgraduate Dean Anna Eastgate, Senior Strategic Project Manager Team Up Re-launch 2014 Anna Eastgate Andrew Frankel Team Up Relaunch 2014 Connecting Health and Voluntary sectors to enhance education and training through health and well-being projects in local communities The History of ‘Team Up’ Click to edit Master text styles • Originally created as an Olympic legacy project to sustain health and well-being in local communities Second leve • Team Up facilitated the partnering of doctors in training with Third level voluntary organisations to promote health and wellbeing Fourth level • Doctors in training formed teams and became involved in Fifth level short term volunteering projects that delivered sustainable benefits to local communities through health promotion programmes • The health teams were supported by Public Health Registrars who supported the teams with their projects www.hee.nhs.uk www.southlondon.hee.nhs.uk @teamuplondon Previous Projects Click to edit Master text styles • Eighty-four trainees Second leve Third level • Working with 20 community organisations Fourth level Fifth level • Teams completed 22 health improvement projects within the 20 organisations. www.hee.nhs.uk www.southlondon.hee.nhs.uk @teamuplondon Benefits of ‘Team Up’ for trainees and students • Develop multi professional team working skills across boundaries Click to edit Master text styles Second leve • Develops advanced organisational, teaching and leadership skills Third level Fourth • Opportunity to make a difference bylevel working with local Fifth level community organisations on projects which improve the health and wellbeing of local communities in London • Enhances professional development portfolio. • Raise self esteem and confidence www.hee.nhs.uk www.southlondon.hee.nhs.uk @teamuplondon Benefits of ‘Team Up’ for Organisations Click to edit Master text styles • Teams of skilled and enthusiastic health trainees dedicated to improving health & wellbeing in leve London communities Second levelof volunteers • Stronger and more diverseThird network Fourth level • Promotion of partner organisations and projects Fifth level • Presence of health professionals embedded within local community settings • Sustainable projects for organisations to continue in the future www.hee.nhs.uk www.southlondon.hee.nhs.uk @teamuplondon Benefits of ‘Team Up’ to the wider community Click to edit Master text styles • Working in alignment with the objectives of the HEE mandate and the NHS constitution Second leve • Increase trust between health professionals and vulnerable Third level communities Fourth level • Enhance quality, reduce inequalities and improve outcomes Fifth level in health, public health and social care • Engage ‘hard to reach’ communities with health and well being projects • Increase patient safety through multi-disciplinary team working www.hee.nhs.uk www.southlondon.hee.nhs.uk @teamuplondon Positive feedback “Learned new teaching skills and ways of communicating with children … and learning to work with peers from different specialities. Feel I am making an impact to local vulnerable populations” Click to edit Master text styles “A Second leve chance to have contact with socially excluded members of society and to gain better appreciation of the challenges they face that may serve as obstacles to maintaining/accessing dental health.” Third level level has been valuable working as part Fourth of a team and learning from registrar colleagues. It has given us the opportunity to level be autonomous in our work Fifth and decision-making, which we do not normally have as much opportunity to have in our training.” “It “Participating in a team has been inspiring. Work with the third sector is so pivotal to the future of the NHS and the GP role in commissioning that this has given me valuable experience of engaging and working with a 3rd sector organisation.” Source: learning outcomes survey www.hee.nhs.uk www.southlondon.hee.nhs.uk @teamuplondon Team Up 2013/14 Mental Health Community Champions Dr Nathan Lawrence Dr Kathy Liu Amani Fairak The Theory • “Mental Health Literacy” The Theory • “Mental Health Literacy” • 1000 ways to try and improve this Project Outline • 1. Initial meeting with community leaders • 2. Baseline questionnaire • 3. Workshop A • 4. Workshop B • 5. End point questionnaire • 6. Further workshops to help train/assist leaders in disseminating these ideas around community themselves Project Outline • 1. Initial meeting with community leaders • 2. Baseline questionnaire • 3. Workshop A • 4. Workshop B • 5. End point questionnaire • 6. Further workshops to help train/assist leaders in disseminating these ideas around community themselves The workshop Was it useful? Statement Average pre workshop scores (/7) Average post workshop scores (/7) I feel I have a basic understanding of depression 4.6 6 ...of treatment options for depression 4.8 6 ...of the services in Brent that can help with mental illness 5 6.7 I feel there is a need for increased mental health awareness in my community 6.8 7 Conclusion • Lessons learnt • Awareness of need • 1. Initial meeting with community leaders to identify something of the way they approach mental health and the cultural context in which they operate. • 2.Baseline questionnaire to assess current knowledge of/attitudes to mental health problems (specifically depression, bipolar disorder and schizophrenia). • 3.Workshop A with these leaders to impart knowledge and interest in depression both for their own awareness and as a potential model for how to convey this to their communities. • 4.Workshop B with these leaders to impart knowledge of bipolar disorder and schizophrenia and launch discussion of how knowledge of these ideas could be effectively disseminated in their community. End point questionnaire to assess leaders’ post-intervention knowledge/attitudes around mental health problems. Further workshops to help train/assist leaders in disseminating these ideas around community themselves (e.g. teach them to deliver workshops A&B, help organise a community mental health day etc). • • Bowel Cancer Screening Programme: The Impact of Local Teaching Sessions by Health Care Professionals in South London Dr Cheh Kuan Tai, Miss Phoebe Leung, Dr Wen Ling Woo, Dr Samantha Goh, Dr Yooyun Chung, Dr Roderick Prawiradiradja NHS Health Education North Central and East London North West London South London INTRODUCTION METHOD DISCUSSION Bowel cancer is the 4th commonest cancer in the UK [1]. 5 year survival from bowel cancer is 90% when detected early [2]. Faecal occult blood (FOB) detection has been found to reduce bowel cancer mortality by up to 27% [3]. 6 junior doctors worked with the Bowel Cancer UK charity to deliver teaching sessions over a 3 month period. Our audience has been of the appropriate age group with majority being over 50 years old. Educating people early can have the added benefit of inciting health related behavioural change such as reducing risk and preparing people for BCSP when they are of eligible age at 60 years. The National Health Service (NHS) Bowel Cancer Screening Programme (BCSP): • Open to all aged 60-74 years • Aims to identify asymptomatic individuals • Uses a FOB test kit with step-by-step instructions • Participants with abnormal results are referred for further investigation, usually in the form of colonoscopy, or imaging In the first 2 years of screening implementation, response to offer of screening was at 54.5% [4] with lower uptake of screening among lower socioeconomic and ethnic minority groups [5][6]. Factors for non-uptake include: • Fear of the consequences of positive results • Belief that healthy individuals do not require screening • Embarrassment from open discussion • Test kit viewed as an invasion of privacy; disgusting or unhygienic. (People from areas of higher deprivation index were more likely to consider the test to be disgusting [7].) Therefore, there is a need for further education on bowel cancer and the benefits of BCSP in the lower socioeconomic and ethnic minority groups as early detection of bowel cancer greatly improves survival [8]. Faecal Occult Blood test Kit. Two small samples from the ‘head’ and the ‘tail’ end of the same stool smeared onto the kit in order to maximise yield. AIMS •Develop a health awareness programme lead by health care professionals (HCP), targeting communities in South London to increase awareness and improve uptake of BCSP •Evaluate the impact of the sessions through surveying the target group’s understanding and willingness to participate in screening before and after the sessions. Target area: Lambeth and Southwark Boroughs • Known to have low uptake of BCSP and high levels of social deprivation Target population: British/Irish and ethnic minorities eg. Chinese Session Content: • Information regarding bowel cancer and the importance of screening • Demonstration of the bowel cancer screening test kit • Pre-session and post session questionnaires given to assess level of awareness of bowel cancer and willingness to participate in BCSP. RESULTS Number of people attended: Male:Female 9:27 Age 31-49: 1(<3%); 50-69: 20(56%); >70: 15 (42%) Ethnicity: Chinese 19 (53%); Vietnamese 1(<3%); Irish 15 (44%) Pre-session questionnaires showed that 19% of the target population were aware of symptoms and risk factors of bowel cancer. Post-session, this figure increased to 95% and 100% of participants showed willingness to discuss concerns about bowel cancer with their GP. Despite the improvement in understanding of bowel cancer and risk factors, only 23-42% expressed willingness to change lifestyle factors such as smoking cessation. Implementing lifestyle change is difficult in any area of health promotion. In order to optimise chances of change, further education campaigns by providing further information may be beneficial as after these sessions, our audience showed increased knowledge and willingness to participate in BCSP. Further evaluation to assess retention of knowledge and long term health related behavioural change to reduce risk of developing cancer will need to be conducted. This could be followed up in a further evaluation 3 months after these sessions are completed. HCP-led sessions have a significant impact on increasing awareness and willingness to participate in screening. Our results support the recruitment of more HCPs to continue this programme. CONCLUSION 1. Our HCP led health awareness programme showed marked improvement in willingness to participate in screening as well as knowledge on risk factors and symptoms of bowel cancer. 2. Further research is required to see if these changes are sustained and whether actual uptake of FOB increases in these areas of social deprivation. ACKNOWLEDGEMENT Pre-session, only 39% of our audience expressed willingness to participate in BCSP due to lack of knowledge on how to perform the FOB test and the test being perceived as too complicated. This increased to 95% post session. 100 80 60 40 20 0 We would like to thank Gail Curry, Kathryn Nichols, Fiona Giles and Jo Ireland from South East London Bowel Screening for all their support and help during this project. REFERENCES Symptoms and risk factors Pre-session Willingness to participate in BCSP Post-session 1.http://www.ons.gov.uk/ons/dcp171778_259504.pdf 2.Smith R A et al. American cancer society guidelines for the early detection of cancer. CA: A cancer journal for clinicians (2009) Vol51(1) 3.Wagner C V et al. Inequalities in participation in an organized national colorectal cancer screening programme: results from the first 2.6million invitations in England. Int J Epidemiology (2011) Vol40 (3) 4.Scholefield J H et al. Effect of faecal occult blood screening on mortality from colorectal cancer: results from a randomised controlled trial. Gut (2002) Vol50 (6) 5.Wardle J et al. Socioeconomic differences in cancer screening participation: comparing cognitive and psychosocial explanations. Soc Sci Med (2004) Vol59 6.Mansouri D et al. The impact of age, sex and socioeconomic deprivation on outcomes in a colorectal cancer screening programme. PLOS (2013) 7.Keighley, M R B et al. Public awareness of risk factors and screening for colorectal cancer in Europe. European Journal of Cancer Prevention (2004) Vol13(4) 8.http://www.cancerscreening.nhs.uk/bowel/finalreport.pdf Re-launch of Team Up 2014 Click to edit Master text styles • Multi-Professional • Students and doctors inSecond training will leveform health teams • Over 100 charities engaged Third level Fourth level • Team Up project team will attend universities and speciality Fifth level school forums to gain volunteers • Launch date in the summer • Projects will go ‘live’ at the end of October/beginning November, duration of projects will be 3-6 months www.hee.nhs.uk www.southlondon.hee.nhs.uk @teamuplondon Making Team Up work for you….. How can Team Up work with your organisation? How can your organisation support Team Up? What communication methods could we utilise within your organisation or partner organisations? Click to edit Master text styles Second leve Third level Fourth level Fifth level www.hee.nhs.uk www.southlondon.hee.nhs.uk @teamuplondon How to Click keep datetext with Team Up to up editto Master styles Second leve Follow us on Twitter @teamuplondon Third level Fourth level http://www.londondeanery.ac.uk/specialty-schools/publicFifth level health/teamup Email: TeamUp@southlondon.hee.nhs.uk www.hee.nhs.uk www.southlondon.hee.nhs.uk @teamuplondon Closing remarks Dr Richard Barker Chair Health Innovation Network Next Meeting: 8th October 2014