Corporate Employee Benefits: Medical Insurance Programme Tailored Benefits Programme Provided by AXA Administered by Expat Insurance Pte Ltd Coverage Highlights • High Annual Limits of S$2M • Global Coverage, excluding elective treatment in USA • Emergency Treatment Covered in USA • Fully Covered Outpatient Benefits • Freedom of Choice for Care • Direct Cashless Billing for Claims • Full Coverage for all Pre-Existing Conditions Summary of Core Benefits Hospitalization & Day Surgery Room & Board in Private Hospital, Single-Bed X-rays, Lab Tests, Medicine, Diagnostics Surgeon, Professional & Specialist Fees Parental Accommodation Organ Transplant Cash Benefit (if no claims made for medical expenses) Cancer & Kidney Dialysis: Inpatient or Outpatient Emergency Benefits Medical Evacuation & Repatriation Local Ambulance Services ER or A&E Treatment Dental Treatment, Accidental Damage Only Outpatient Benefits Physician & Specialist Consultations & Prescribed Physio Chiropractor, Acupuncture, Homeopathy, Osteopathy Medicine & Drugs X-rays, Lab Tests, Medicine, Diagnostics Vaccinations Dental: Oral & Maxillofacial Surgery (*refer to treatment list) Dental: Routine Care Fully Covered Fully Covered Fully Covered $200 Fully Covered $200 3 Years of Treatment Days Unlimited Fully Covered Fully Covered Fully Covered Fully Covered $800 Fully Covered Fully Covered $1,600 Fully Covered 80% of expenses, $1,600 Dental Benefits* Oral & Maxillofacial Surgery • Surgical removal of impacted/un-erupted teeth and buried teeth (tooth/teeth must be symptomatic or causing damage to an adjacent tooth) • Surgical removal of complicated buried roots (roots must be diseased or causing symptoms, or flap of gum is raised and bone is removed) • Enucleation (removal) of cysts of the jaw • Treatment of cancers • Temporal Mandibular Joint (TMJ) Claims Process Inpatient, Hospitalisation & Surgery Call the 24-Hour Assistance Hotline: 1800 880 8181 Provide the following details: Policy Number, Name of Patient, Date of Birth Name of Hospital, Date of Admission, Attending Doctor/Surgeon Claims Process Inpatient, Hospitalisation & Surgery Logon to: expatinsurance.com.sg/tum Download & Complete Direct Billing Form Upon approval, AXA will arrange for direct settlement with the Hospital/Provider. Claims Process Outpatient Claims Two Options: 1. Visit a Cashless Outpatient Provider 2. Visit a Doctor of Your Choice Claims Process Cashless Outpatient Claims 1. Visit a clinic on the Cashless Directory 2. Present your medical card at time of visit 3. The clinic will bill AXA directly Claims Process Outpatient Reimbursement Claims Logon to: expatinsurance.com.sg/tum Download & Complete Appropriate Claim Form Post Claim Form & Original Invoice/Receipts to: AXA Insurance Singapore Health Service Team 8 Shenton Way, #27-01 AXA Tower, Singapore 068811 Claims Process Outpatient Reimbursement Claims AXA will issue a cheque for reimbursement which will be distributed to you via TUM. *Note: All claims must be submitted within 90 days of treatment. Timeline: Upon receipt of claim form and receipts by post, AXA will process within two-three weeks time. Information Portal Your Personal Portal can be found at: www.expatinsurance.com.sg/tum -Employee Benefit Handbooks -Summary of Benefits, Policy Wording & Definitions -Claim Forms -Procedures -Emergency Contact Numbers Questions? +65 6401 9201 info@expatinsurance.com.sg www.expatinsurance.com.sg/tum 20 Upper Circular Road The Riverwalk, #B1-52 Singapore 058416