David Williams, Managing Director Underwriting, AXA Insurance
Suffolk Business Month
Insurance & AXA in Suffolk
claims
2011 was a year of the unexpected…
Live
Live
Insurance was there to support & keep businesses
running & enable people to get on with their lives
UK Insurance Industry
∕
The UK insurance industry is a vital part of the UK
economy, managing investments amounting to 26% of the
UK’s total net worth and contributing £10.4 billion in taxes
to the Government.
∕
It Employs around 290,000 people in the UK alone
∕
The insurance industry is also one of this country’s major
exporters, with 28% of its net premium income coming
from overseas business.
∕
The UK insurance industry is the third largest in the world
and the largest in Europe.
claims
The UK insurance industry: is the largest in Europe and the third largest
in the world, accounting for 7% of total worldwide premium income.
claims
No one had heard of AXA until we sponsored a
certain Football Competition!!
5
claims
claims
Key facts about AXA in the UK
∕
∕
∕
∕
∕
AXA UK's main lines of business are wealth management,
commercial insurance, personal lines insurance and
healthcare, with 13.5 million customers in the UK
13,000 employees in the UK approximately (including
Ireland and Bluefin )
£133 million in underlying earnings (Full Year 2011)
AXA is the largest insurer in the world by net written
premium (2011 AM Best research – 2009 data)
AXA is ranked top insurance brand globally in the
Business Week / Interbrand’s Annual Ranking of the Best
Global Brands for 2011
claims
Different Brands / Different Propositions
claims
Many more people are insured with us than realise
9
claims
AXA Personal Lines
∕
AXA Personal Lines – offers Motor, Home, Travel, Warranty and Pet
insurance products direct to customers using both the Swiftcover and
AXA brands as well as working with other companies to meet the
insurance needs of their customers. Our existing partners include
Sainsbury’s, M&S, John Lewis, Northern Rock, RSPCA and TUI.
AXA Personal Lines has over six million policies in place and
ambitious targets to grow by selling more products through whatever
channel the customer wants – be that directly, through brokers or
through corporate partners.
Over the last couple of years we’ve gone from being two separate and
distinct businesses (AXA & Swiftcover) to one new business and we
are bringing the best bits of those businesses into our future. It’s an
exciting time to join and we need people who are proactive and
pragmatic and who thrive on taking responsibility in a fast-paced
environment.
claims
AXA Commercial Lines & Intermediary
∕
∕
∕
AXA Commercial Lines “A unique business in the insurance
sector. It is comprised of four separate divisions: Intermediary,
Direct, Claims & Underwriting and Bluefin Insurance Services.
These all offer commercial insurance solutions or expert advice
to customers”
Bluefin “Bluefin is an independent insurance broker and wealth
management adviser employing around 1500 people at 45
offices around the UK. Owned and backed by the AXA group,
with a strong local presence, acting as a powerful partner to
over 250,000 clients ranging from major corporations to private
individuals.
AXA has been ranked 19th in The Sunday Times Top 25 Best
Big Companies to work for Survey 2012 based on feedback
from our people.
claims
Civic Drive, Ipswich
12
claims
High Street, Haverhill
13
claims
‘At Home in Ipswich’ - Local Links
14
claims
AXA consistently win industry awards….
AXA Claims

Major Loss Award 2012 - British Insurance Awards (We also won this is 2010)

Commercial Lines Claims Team of the Year 2012 – Post Magazine Claims Club

Claims Service Initiative of the Year Winner – Insurance Times Awards 2011

Counter Fraud Initiative of the Year – Insurance Fraud Awards 2011

Defendant Injury Team of the Year – Personal Injury Awards 2010
…. these are just the Claims ones!
claims
Insurance is always there to pick up the pieces!
claims
And Yet…. Saints or Sinners?
Our Industry has a reputational issue
claims
Discover Risk!
Discover Risk is a Tool Kit produced by the Chartered
Insurance Institute
18
claims
Thank You for listening
claims