Accreditation Number: 17-QA/ACC/0444/09
Merseta
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You do not have to make use of an
accredited service provider
Currently more than 450 accredited
service providers are registered/Seta
(Many however are not active)
When choosing a provider make sure
they have a track record and insist on
excess to their training facility as well as
content of the programs on offer.
Be sure your training service provider
deliver and make a difference.
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Must be a subject matter experts
Service Provider to make content/outcomes of
program available (What sense does it make to
skill a person how to clean a windscreen if he
has been doing it for years)
Do not be fooled by idle threats from service
providers regarding the training of your staff.
Take your time to choose your provider.
Make sure your provider offers much, much more
than just a unit standard based outcomes
program.
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Improve your Service delivery in all areas
Increase your sales and ensure customers return
Professional service delivery improves your
ratings
Prevent customer conflict situations with skilled
employees
Prevent robberies, hazardous situations
Let your skilled staff become your eyes and ears
when you are not around - Empower them!
Ensure your staff applies the OSH act 85 of 1993
(OHASA) with reference to fire hazards and
safety in the workplace.
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 Management, Supervisors,
Cashiers, back office, attendants,
general workers, shop staff,
merchandisers, Kitchen Staff
etc.
 Programs are suitable for all
Service Station Employees
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CREDITS 120
NQF LEVEL Level 2
REGISTRATION STATUS Registered
SAQA DECISION NUMBER SAQA 0579/08
REGISTRATION START DATE 2008-11-26
REGISTRATION END DATE 2011-11-26
Total Unit standards = 33
NOTE: This qualification replaces qualification
48969, "National Certificate: Service Station
Operations", Level 2, 125 credits.
Ensure your Service Provider is aware of this
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Best described as building blocks of the entire
Qualification
Each Unit Standard will address certain
‘Outcomes’ in the program offered
Proper Assessment during and after the program
will have the learner certified competent or not
yet competent
Follow the SAQA link provided to view all Unit
standards (Total = 33) and outcomes on this
qualification (Know the outcomes as to enroll
your staff for the right programs)
http://allqs.saqa.org.za/showQualification.php?id=62709
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4 x Compliant courses (1 Day)
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1 x Service related skills program (1 Day)
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1 x Generic Forecourt Attendants course (New
entrants into the Fuel Retail Industry= 10 Days)
Training courses all outcomes based as per
Qualification
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This program was developed for the fuel
industry on request
It covers all aspects and by far exceed the units
standard outcomes prescribed
Practical fuel fire extinguishment included
Your employee will become an asset to your
business
Learner receive an actual fire extinguisher as
part of training and has to skill a family member
in the use of such a tool(Workplace Assignment)
More than 5000 learners skilled on this program
nationally, including service station
management and senior personnel
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Content of programme
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Introduction and objectives
Chemistry and components of a fire
Examples of real life fire situations / hazards/Video
Classes of fires
Various fire extinguishers
Evacuation procedures
Role Plays
Practical/Handling of various fire extinguishers/Extinguish a real fuel fire
Hazardous situations
Workplace assignments
Establishment of committee (Service, Safety,
Assessment and certification
Closure
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This program focus on all service related divisions
within the fuel retail outlet.
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Thousands of feedback questionnaires from customers,
mystery shopper reports and customer evaluations
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All Oil company specific service delivery
trends/requests also included in this program
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Content of programme
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Introduction & Objectives
Service Excellence in all divisions
Customer interaction (do’s & don’ts)
Body language/Customer
Attitude and Professionalism
Role plays
Practical assessment of various retail outlets
Workplace assignments
Establishment of Committee (Service, Safety, Security)
Workplace assignment finalization date
Assessment and Certification
Closure
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Program is a life saving experience
Developed specific for the fuel retail
sector after the 2002 ‘Grassy Park’
massacre (5 x Attendants killed ‘In Terror
and silence’
Life saving skills are taught
Learners will have a different view on
security and become an asset to your
business
See web page for comments to affirm our
viewpoint
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Content of programme
 Prevention of hazardous situations : Crime, Spillage, Fire etc.
 Emergency preparedness and procedures
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Identifying and preventing crime
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Protecting of information
 How to prevent and minimise the risk of armed robbery
 Survival techniques’ during an armed robbery
 Customer aggression
 Safety and security @ work (alcohol, drugs, leaving work station etc.)
 Identifying latest crime trends (Drive-offs, information etc.)
 Safety checks
 Reporting
 Workplace assignments
 Establishment of Committee (Service, Safety, Security)
 Workplace assignment finalization date
 Assessment and Certification
 Closure
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Program is specific to a fuel retail outlet
Subject matter experts facilitate this
program
Address all relevant forecourt
emergencies.
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Content of programme
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Patient Assessment
Cervical / Spinal Injuries
Long Bone Fractures
Wound Care and Bandaging/Types of wounds, bleeding control
Burn Types of burns care and treatment
Shock/Recognition and care and treatment
CPR
Airway and Breathing Problems
Recognition, care and treatment
Unconsciousness
General Knowledge
Basic anatomy
Workings of and activation of Emergency Services
Infection protection
All learners receive a First Aid Kit
Workplace assignments
Establishment of Committee (Service, Safety, Security)
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Program is Service Station Specific
Candidates must already have undergone the x 3
compliant courses before enrolling
(Fire fighting, Safety & Security and First Aid)
Ideal candidate must be responsible, in a supervisory
position, reporting to management
Candidate will ideally chair the Safety& Security and
Service Excellence committee after training is done.
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Content of programme
 Review/Refresh all Compliant courses
 Assess all outcomes of compliant courses
 Objectives
 Reality of safety & non compliance in the workplace
 Occupational safety and health act
 Health and Safety Policies
 Safety Equipment
 Housekeeping
 Evacuation Plans
 Safety signs
 Safety inspection guidelines
 Daily and weekly inspections (Filling out reports, incidents)
 Reporting
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Proper Screening is done
Completed CV’s
Trustworthy references on file
Learner paid for his own training/No cost
Choice of candidates from our database
All documents/Disciplinary codes in place
Has undergone 10 days of skills training including Fire
Fighting, Safety & Security and Service Excellence skills
programmes.
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Skilled unemployed candidates available/No cost/Free
(Western Cape Region only)
Forecourt attendants, cashiers, merchandisers etc.
Skilled candidates with previous experience available
(References available)
Training includes: 3 x Skills programs (Safety & Security, Fire
Fighting and Service Excellence).
Practical workplace experience
C.V. and all reference checks done
See unemployed database www.blackbirdtrainingcentre.co.za
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Facilitation team with wealth of experience in
all training avenues
10 Years SAP / Security Background
19 Years Service Station related Experience
Extensive experience in all Service Station
Related ‘Service Delivery’ fields
All facilitators are subject matter experts and
have skilled thousands of candidates with
exceptional feedback results.
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Western Cape
 Kwazulu Natal
 Gauteng
 Northwest Province / Rustenburg
 Mpumalanga
 Limpopo
 Eastern Cape
 Free State
(All venues confirmed on enrolment/Map)
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Western Cape, Kwazulu Natal
Willem Wolmarans
Tel no. 021 5917383
Fax no. 086 6896132
Email. info@blackbirdtraining.co,za
Western Cape, Kwazulu Natal
Richard Nyila
Tel no. 021 5917383
Fax no. 086 6896132
Email. richard@blackbirdtraining.co.za
Cell: 0797191437
Cell:
0733666055
Cell Office :0761793326
North West Province, Gauteng,
Mpumalanga & Limpopo
Albert Groenewald
Cell no. 072 070 1588
Fax no. 086 647 2036
Email. algro@lantic.net
Eastern Cape
Cell: 0720701588
Cell: 0763840625
Riaan Wolmarans
Cell no. 076 384 0625
Fax no. 086 592 2850
Email. securicheckservices@gmail.com
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National: General Inquiries
Willem Wolmarans
Cell no. 079 719 1437
Fax no. 086 689 6132
Email.
info@blackbirdtraining.co.za
mwillemw@mweb.co.za
National: Bookings
Tel no. 021 5917383/021 5916947
Fax no. 086 6896132
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Service Standards International: Willem Wolmarans
Specializing in All service delivery areas to the fuel industry since 1992
EFA Emergency First Aid CC: Johan Barry
Subject matter experts in Service Station Specific First Aid Courses
Albert Groenewald:
Specialist in labour Law. Comen Labour Law, Fuel Retail industry. 1975 to 2011
(Qualification LLB Juris )
Hennie Laubsher:
Qualified Accredited Training instructor/Accredited by Reno Nevada University. Texas
A/M University. (Fire Training/20 Years SME @ Caltex Raffinery/Milnerton, now Chevron.)
Leogog Business Solutions: Roslyn Williams
Qualified Skills Development fascilitator, assessor and moderator. Submission of WSP
(Workplace Skills Plans), ATR (Annuel Training Reports), conducting training skills analysis,
employment equity reports and job profiling.
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Blackbird Training Centre
Accreditation Number:
17-QA/ACC/0444/09
Merseta
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The first Forecourt Generic training programme in 1994
(Cape Town)
Skilled in excess of 20 000 unemployed learners in
various training programs and maintained a 80 %
placement record.
Turn Key opening of more than 60 Service Stations
Nationally
3 Seta Projects for unemployed 2002 until 2004 (All
exceeding minimum requirements/2000 learners)
Skilling more than 12 000 Forecourt Staff Nationally (34
Towns, cities) in Safety and Security (Grassy Park 5 x
Attendants killed “ In Terror in Silence” Investigation)
Role-out of the first Learnership for Service Station
Employees 2006/2007 (600 learners skilled on 18
credits: duration = 13 days) Audited by FET College
Rustenburg/Gauteng
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‘Knowledge is Power’
During our years of skilling people over the length
and the breadth of this beautiful country of ours,
there is no greater joy to see when the light finally
switches on in the eye of a learner and he/she walks out
of your facility a motivated , encouraged and
equipped person with so much confidence and
motivation, having so much more to offer now and
to go make the difference in the lives of so many
people he/she will touch daily.
-Richard Nyila31